Joel Community Trust
Night Shelter Deputy Manager
St Peter's Church, London Rd, Kingston upon Thames, Surrey, KT2 6QL
Email: info@joelcommunitytrust.org.uk
Phone: 020 8546 3212
Job Application Details
Application submission: by email or post to the address above
Closing Date: Tuesday 20th January 5.00pm
Interviews: Tuesday 27th January at the Joel Community Trust Night Shelter
Start date: Negotiable between as soon as possible and 1st April
Job Role Information
Full Time Equivalent Salary: £20,000 to £22,000 depending on experience. We are
open to a job sharing arrangement on a pro-rata basis
Contract Type: initially this is offered as a 12 month fixed term contract with the
opportunity to renew a contract subject to ongoing financial stability.
Hours: 30 hours per week including regular evenings and some weekend work.
Reporting to: Trustee Board via Chair of trustees
Job Summary
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Responsible for shift planning rota, check of protocol returns and safe guarding
requirements
Assist the night shelter manager in recruitment and training of shelter volunteers
Co-ordinate and disseminate information regarding day time activities and
opportunities under the guidance and direction of the night shelter manager.
Assist Management of the day-to-day operational activity of a 10 -14 bed night
shelter fully staffed by volunteers, under the direction and guidance of the Night
Shelter Manager. In particular, this involves covering some of the Night Shelter
Manager’s duties at weekends and during planned or unplanned absences.
To be on call duty for certain periods in the week
Support the Night Shelter Manager in maintaining an appropriate level of
behaviour in the Shelter, but not to undertake disciplinary action or consequence
management unless mutually agreed.
Support the Manager in Guest Admission decisions, Housing Benefit
administration and other specialist activities as required, but not be accountable
for those decisions or activities.
Support the organisation, development and motivation of a wide team of
volunteers
Act as an advocate for the wider Joel Community Trust work, engaging with
partners across the voluntary, public and private sectors.
Joel Community Trust, registered Charity No. 253030
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Undertake any other reasonable activity at the behest of the Trustees
A performance plan will be agreed with you periodically to describe the priorities and
outcomes expected for the period.
Key Duties
Management of the night shelter.
 Organise and maintain rotas for volunteers, liaising with volunteer shift
leaders and individual volunteers
 Ensure policies and procedures are followed and recommend improvements.
 Reguarly attend the start and end of sessions (including some weekends) to
ensure standards are maintained, support volunteers and, in particular, grow
and maintain warm, supportive relationships with guests.
Volunteers
 Maintain an ongoing programme of recruitment, training and retention for
volunteers
 Organise and run appropriate vetting and training for volunteers.
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Manage a hub through the use of volunteer and statutory groups to offer
creative opportunities for guests and past guests
Guest Relationships
 Create a safe and secure culture and environment for guests (and
volunteers).
 Encourage guests to take advantage of the physical, emotional and spiritual
support that is available from partner organisations including St Peter’s
Church.
 Ensure that guests stay connected with their referring body, normally Kingston
Churches Action on Homelessness (KCAH)
This is not a definitive list of tasks - it is designed to give an overall view of the job.
The Joel Community Trust is a small organisation and the post holder will be
committed to the work of the Trust as a whole. From time to time it may be
necessary to step beyond these areas to support the trust in its wider goals.
Joel Community Trust, registered Charity No. 253030
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Person Specification
Knowledge, skills and experience
 Excellent organisational skills, able to work under pressure, to prioritise and
meet deadlines
 Strong understanding of homelessness issues as they affect individuals
 Skill and experience working with people who are disaffected and excluded
from society
 Successful experience in engaging and managing volunteers
 Strong stakeholder management skills (communication, negotiation)
 Previous experience working with homeless people or other relevant
disadvantaged groups, possibly in a residential environment will be an
advantage
Personal attributes
 Empathy with the needs of homeless people and a desire to make a
difference in individual lives
 Strong assertiveness and ability to deal with challenging situations
 High levels of self-motivation and confidence, using initiative appropriately
 Committed non-judgemental approach to the guests and of the various faith
groups
 Engaging, dynamic and confident with volunteers and external stakeholders
 Commitment to equality and diversity and the Joel holistic approach to caring
for the Night Shelter guests
The applicant should be sympathetic to the values of the Christian faith. The Joel
Community Trust works on the principles of Christian compassion and hope and we
support people of any faith or none.
The Joel Community Trust is an Equal Opportunities Employer and reasonable
adjustments will be made to accommodate people with disabilities. No
discrimination will be made in connection with any protected characteristic under the
2010 Equality Act.
Joel Community Trust, registered Charity No. 253030
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