State Resource Guide to Rx Response
Rx Response provides an information-sharing and problem-solving forum for the private
pharmaceutical supply system, disaster relief agencies and government to help ensure the
continued delivery of critical medicines to patients whose health is threatened by a severe
public health emergency.
Members:
Private Sector
Members from the private sector are owner/operators as well as trade associations of the
companies that comprise the entire pharmaceutical supply chain, including manufacturers,
distributors and dispensers. Membership dues and industry donations provide the
operational funding for Rx Response.
Government/NGO
Members from the Public and Non-Profit Sector are an essential part of the network of
contacts that foster information sharing in a trusted environment. Members often come
from, but are not limited to:
 Emergency Management Agencies, the ESF8 Role in the Emergency Operations
Center, or officials performing a comparable public health response role
 Public Health Departments, including but not limited to pharmacists, SNS
coordinators, and emergency preparedness officials
Contact Information:
Web Site
www.rxresponse.org
Email Addresses
alerts@rxresponse.org:
Email address for disaster-related information, product requests, or
requests for information.
contactus@rxresponse.org:
General outreach to Rx Response program, and non-disaster related
communications.
admin@rxresponse.org:
Users who need assistance with website access or functionality should
send an email to this address.
Social Media
Twitter: @RxResponse
LinkedIn: https://www.linkedin.com/company/rx-response
Operations Center
Phone
866-247-2694
202-715-7200
Rx Response | www.rxresponse.org
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State Resource Guide to Rx Response
Triggers:
While public health emergencies will be determined on a case-by-case basis, there are a
number of existing mechanisms that will be used to help guide Rx Response program
activation decision-making. These include:
 Disaster declaration by a Governor or the President

Department of Homeland Security (DHS) National Terrorism Advisory System Imminent
or Elevated Threat

Health and well-being of a significant number of persons is materially threatened or
affected


Local, regional, national, or global healthcare infrastructure is significantly compromised

The underlying disaster dynamics are not quickly or simply resolved (e.g. within several
days or through normal business practices by individual companies)

Requests by the media for information on greater than normal demand or disasterrelated shortages within the bio-pharmaceutical supply chain

Other situations warranting a response as determined by the respective decisionmaking bodies within the represented industry groups
Ability to provide ample bio-pharmaceuticals in sufficient quantities or in a timely
fashion is challenged
Resources Available:
1. Pharmaceutical supply system status report available on Rx Response
Infocenter infocenter.rxresponse.org website during emergency activations,
limited situation report on www.rxresponse.org
2. Communications network to the pharmaceutical system which can broadcast
product, resource, information or information requests on behalf of State
Emergency Management and Public Health.
3. Rx Open: Map of open pharmacies in disaster-impacted areas available at
www.RxOpen.org. This map is only activated for disasters, and uses
prescription billing activity as a measure of the store being open.
4. Liaison available upon request for staffing State EOC, Health Operations
Center, or Business Operations Center, as appropriate.
5. Rx on the Run: Web-fillable, downloadable wallet card for public recording
of prescription medication and other relevant medical information available at
www.rxresponse.org/rx-on-the-run
Rx Response | www.rxresponse.org
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State Resource Guide to Rx Response
Disaster Response
Event Description
Localized Events
(e.g., tornado, localized
bombing, flu outbreak)
Expected Effect on Pharmaceutical Product
Minimal; normal supply system expected to
address limited barriers (if any)
Rx Response Strategy
Regional Natural
Disasters
(e.g., earthquakes, fires,
floods and hurricanes)
Potentially significant; pharmaceutical
product may not be able to reach disaster
area or cannot be prescribed or dispensed.




Monitor situation
Activate the program
Share information with partners
Identify and resolve barriers; where
possible and appropriate
Large-Scale Acts of
Terrorism
Potentially significant; pharmaceutical
product may not be able to reach disaster
area or cannot be prescribed or dispensed.




Activate the program
Monitor the situation
Share information with partners
Identify and resolve barriers; where
possible and appropriate
Pandemic Events
Collective forum to work with government
agencies to address barriers to critical
product delivery; voice to HHS response
leadership and DHS Critical Infrastructure
Program




Activate the program
Monitor the situation
Share information with partners
Identify and resolve barriers; where
possible and appropriate

Monitor and report event-specific
information, as appropriate
RX RESPONSE AND INDUSTRY INFORMATION NEEDS:
Road closures
Hospital closures
Fuel issues
Open alternate medical treatment facilities and
other locations where medical treatment is taking
place
Infrastructure damage impacting the storage of
pharmaceutical product
Emergency orders/declarations activated specific
to public healthcare delivery (licensing and
liability)
Rx Response | www.rxresponse.org
Airport / port closures
Pharmacy closures
Security exposures
Disaster declarations
Anticipated alternate standards of care and impact
on product need
Government entity with jurisdiction in the disaster
area, as well as any documentation enabling travel
in the disaster area
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State Resource Guide to Rx Response
Additional Non-Emergency Ways to Participate with Rx Response:

Utilize the network of Rx Response members and stakeholders to reach out to industry
and drive public-private partnership and planning.

Information source: subject matter expertise on pharmacy practice, supply chain
logistics, and business continuity.

Notify Rx Response when laws or regulations pass that affect delivery of health care,
particularly those intended to enhance access to care during disasters
> Collaborative practice agreement
> Vaccination
> Emergency prescription refill provisions

Include Rx Response in exercise planning and/or play to educate both parties on the
resources the other group can offer in an actual event.

Notify Rx Response when key contact members change
Rx Response | www.rxresponse.org
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State Resource Guide to Rx Response
Appendix 1: Rx Open
When activated, Rx Response’s Rx Open Tool (rxopen.org) helps officials and the general
public identify open pharmacies in their local area. Once a request is made to begin the
tool, Rx Response works with pharmacy billing companies to provide a 12 hour list of
pharmacies that are billing within an affected area.
Rx Open displays both a Google map and downloadable Excel file of all open, any known
affected/closed, and any unknown pharmacies in an affected area. Rx Response also offers
a mobile version of its site accessible at www.rxresponse.org on your mobile device.
Example Pharmacy Status Reporting Maps and Icons:
INDIVIDUAL PHARMACY MAP
The individual pharmacy map below displays a list of individual pharmacies and American
Red Cross shelters in the area affected by an emergency. Each pharmacy is color coded
based on its operational status. When you click on a pharmacy, a box appears which
contains contact information for that pharmacy.
COUNTY OVERVIEW MAP
The county overview map displays a high level view of how each county within an affected
region’s pharmacies are impacted by an emergency. Each county is color coded based on
the entire county’s operational status. When you click on a county, a box appears which
contains high level data for that county
Rx Response | www.rxresponse.org
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State Resource Guide to Rx Response
County with 90%
Pharmacies Open
County with 80% - 90%
Pharmacies Open
County with < 80%
Pharmacies Open
Example downloadable Rx Open list of pharmacies:
Pharmacy
Duane Reade
#14102
DOWNTOWN
PHARMACY
Xpress Lane
Pharmacy
Duane Reade
#14118
DOWNTOWN
PHARMACY
CVS PHARMACY
Duane Reade
#14400
Duane Reade
#14264
Prime Essentials LLC
KINGS PHARMACY
Rx Response | www.rxresponse.org
Address
250 BROADWAY
NEW YORK NY 10007
19 BEEKMAN STREET
NEW YORK NY 10038
99 nassau st #111
New York NY 10038
305 BROADWAY
NEW YORK NY 10007
165 WILLIAM ST
NEW YORK NY 10038
129 FULTON ST
NEW YORK NY 10038
17 John St
New York NY 10038
130 WILLIAM ST
NEW YORK NY 10038
345 Broadway
New York NY 10013
5 HUDSON ST
NEW YORK NY 10013
Phone
212-571-4511
Status
Status: Open
212-587-5252
Status Unknown
212-962-4900
Status: Unknown
212-227-6168
Status: Open
212-233-0333
Status: Open
212-233-5021
Status Unknown
212-619-7181
Status: Open
212-385-1131
Status: Closed
212-941-7900
Status: Unknown
212-791-3100
Status: Open
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