Infrastructure Engineeer Shared Services Centre RFQ number 579 ICT Service Category (Skill Group) Category Personnel Category (Skill Set) Infrastructure Engineer b. - ICT infrastructure management Description Details 1. Proposed Work Order Start Date As soon as possible 2. Proposed Contract Period As soon as possible to 30 June 2016 3. Contract Option Period Not applicable 4. Number of Specified Personnel required One (1) 5. Reduced activity period Public holidays and Christmas closedown period 6. Business Hours From 9.00am to 5.00pm on a Business Day, unless specified otherwise. Item number Maximum of 40 hours per week unless given prior approval by the relevant Branch Manager. 7. Purpose of Services Midrange Services is responsible for planning, designing, building, operating and supporting the Department’s technology infrastructure and shared services. We are looking for a dedicated professional to assist the Branch in completing a number of technology initiatives including Sharepoint 2012, Microsoft Dynamics CRM, the System Centre suite of products, and 3rd level product support. The primary role of a senior windows infrastructure engineer is to maintain, configure and support the multiple IT environments maintained by the SSC. Specifically, the duties of an infrastructure engineer will be to provide support for the Microsoft suite of infrastructure products, to provide server production support, to assist development teams in solution design, and to provide 3rd level support for infrastructure related issues. As part of Midrange Services, the Senior Windows Infrastructure engineer will be part of a team which is responsible for the availability and operational effectiveness of the mid-range environment. The infrastructure engineer would possess the ICT Contractor Services Panel Request for Quote: 579 following competencies – 8. The capability to provide third level support for the Departments Microsoft based IT infrastructure. The design, configuration and support of the multiple Sharepoint Internal and External Farms maintained by the SSC. Design, configuration and support for the Microsoft Dynamics CRM installations within the SSC environment. Excellent communication skills, both written and oral. A thorough knowledge of Threat Management Gateway The ability to produce architecture diagrams, operational guides, installation guides, troubleshooting documentation and best practice guidelines. Conversant with virtualisation technologies specifically Hyper V. Able to assist with the planning, monitoring and management of the day to day operations of Midrange Services Assist with training and development of staff in relation to infrastructure support protocols, knowledge and skills. Selection criteria Essential Criteria: Please note the importance of responding to this Selection Criteria. 1) In a Microsoft Windows Active Directory environment, demonstrated technical competence and proficiency in; a) The design, provision and implementation of complex SharePoint 2010 and 2012 farms. b) The design, implementation and support of complex Microsoft Dynamics CRM installations, both on-premise and CRM Online. c) The implementation of High-Availability solutions such as Windows Clustering Services in a MS SQL Server and Hyper-V environment. 2) Demonstrated ability to manage, isolate, diagnose and restore services in a medium to large Microsoft Windows/Active Directory environment in the following Microsoft products: a) Sharepoint 2010/2012 b) Windows 2012R2 Server c) Active Directory 3) Demonstrated knowledge of Windows security and associated technologies such as Kerberos, particularly when used with IIS, MSDTC and RPC in a multi-Forest environment. 4) Ability to provide innovative and cost effective solutions to common IT problems and requirements. 5) Well developed communication skills, including: a) Read, comprehend and write technical material ICT Contractor Services Panel Request for Quote: 579 effectively; b) Negotiation and liaison skills; c) Ability to communicate with staff from technical and nontechnical backgrounds, and d) Presentation skills. 6) Demonstrated capacity to work effectively a) As a mentor b) As a team member c) As an individual d) To tight timeframes. 9. Other requirements E.g Location Title of the Project: Senior Windows Infrastructure Engineer Role Location: Canberra City All Candidates must be Australian Citizens to be considered for the role. Security Clearance Requirements The minimum security clearance level for this particular position is: Baseline All positions are “Trusted” and the successful candidate is required to undertake police check to be conducted by the department. Unfavourable outcome may result to early termination of the contract. This check will be arranged by the Shared Services Centre on commencement of the contractor. The Australian Government will meet the cost of police check. ICT Contractor Services Panel Request for Quote: 579 ICT Contractor Services Panel Request for Quote: 579