Job Description
Job Title:
Chef Manager
Faculty/Department:
Campus and Accommodation Services, Commercial
Services
The Duty Manager and through him / her the Assistant
Director
Continuing
Craftworker (Catering)
Band 5
Team Leader (Catering) Band 5
N/A
CA0075
Reporting to:
Duration:
Job Family:
Pay Band:
Benchmark Profile:
DBS Disclosure requirement:
Vacancy Reference:
Details Specific to the Post
Background and Context
Campus and Accommodation Services was formed as a new department in the autumn of
2012. The department is made up of Commercial Services, the Accommodation Office, the
Sports and Fitness Centre and the Print room.
Commercial Services are responsible for the provision of all catering for staff, students and
guests of the University, for conference and function use (both internal and external
customers) and for the management of nine halls of residence in the village of Cottingham
accommodating over 1400 residents.
The halls of residence in Cottingham provide mainly catered accommodation during the
semester period for predominantly first year students and for commercial activity in the
vacation periods. Commercial Services are responsible for all catering and cleaning services
as well as the day to day management of buildings in this area.
A student residence since the 1920's, Thwaite Hall is an imposing 18th century country
house in over 24 acres of beautiful grounds adjoining the University's Botanic Gardens
offering a large lake, parkland and woods.
The hall offers 196 single rooms all with wash hand basins. Bathroom facilities are shared
and located conveniently at the end of each corridor with a maximum ratio of 1 bathroom to
every 4 residents. There are two common rooms, television lounge, music room with a grand
piano and a library with oak-beamed ceiling, all suitable to hold meetings and events. The
impressive dining hall with minstrel’s gallery lends itself to a variety of uses.
Thwaite Hall is an ideal venue for residential conferences, summer schools and can also be
used for weddings, family parties and other events including the use of a marquee in the
beautiful grounds.
Specific Duties and Responsibilities of the post
The post holder will be required to work at any Commercial Services unit as necessary,
and will maintain a high standard of customer care to meet the need of its customers.
The post holder will be required to supervise and review the work of the team and to
ensure that the correct level of resources and have accountability for the quality of the
work carried out.
Generic Job Description Template
Administrator Band 5
Version 1
February 2012
GENERIC JOB DESCRIPTION
The job duties and responsibilities listed below are intended to describe the general nature
of the role. The duties and responsibilities and the balance between the elements in the role
may change or vary over time depending on the specific needs at a specific point in time or
due to changing needs in the department. Candidates should note that there may not be an
immediate requirement to carry out all the activities listed below.
Overall Purpose of the Role
The role holder:
•
At this level role holders will lead and monitor the work of the team or teams
•
The role holder will have practical working knowledge of the
system/process/operating environment gained through formal instruction and/or
experience.
•
The role holder may have specific responsibility for a clearly defined section or subsection of work.
•
The role holder will use initiative within the boundaries of the role in line with
University policies and procedures.
•
The role holder will use discretion to deal with non routine queries and/or issues but
more complex situations will be referred to senior colleagues.
•
The role holder will plan and prioritise own work and will be required to delegate work
to others within agreed objectives.
Main Work Activities
Catering
 Responsible for production planning within budget limits.
 Responsible for the ordering and checking of all food and non-alcoholic beverage
requirements to include quality, quantity, price, stock rotation etc
 Responsible for food preparation, cooking, presentation, portion and wastage control.
 Responsible for ensuring the highest standards of food, food presentation and food
hygiene are maintained.
 To continually develop menus, so as to maintain satisfaction and increase sales,
whilst reflecting current trends.
 To monitor and organise staffing and rosters to the most economical effect
Communication
 Discusses work related issues, for example.
o Staff rotas including planning for staff absences
o Work schedules for self and others
o Reporting maintenance and repairs requirements
 Informs team leader of work progression
 Pass on and receive information for example,
o Enquiries from student residents
o Enquiries from conference and function delegates / prospective customers
Team

Will supervise the work of others

Provides advice and guidance to other members of the team

Work collaboratively with relevant teams across the department
Generic Job Description Template
Administrator Band 5
Version 1
February 2012
Service Delivery
 To oversee the unit by acting as duty manager during opening hours including;
opening/closing of the catering and bar areas; supervision of operational staff; cash
handling; enquiry handling and bookings;

To retrieve information from the function diary

To ensure that rooms and facilities are fully prepared for use and that guest are
received

To respond effectively with and record complaints.

To oversee the overall delivery of the services provided through managing the
operational staff including assisting with recruitment, induction and training.

To ensure the effective administration of the unit.

To assist and support the Lawns Manager with regards to the accommodation in the
halls of residence

To hold keys for the unit
Analysis/Reporting

To maintain effective budgetary control within allocated resources to deliver a high
quality, cost effective service in accordance with agreed protocols

To maintain food, beverage and cleaning stocks including the provision of
replacements

To monitor and control stocks; food and beverage costs; gross profits and wastage.
Additionally the post holder will be required to:
 Fulfil the employees’ duties described in the University’s health and safety policies
and co-operate with the health and safety arrangements in place within the department.
May be required to undertake specific health and safety roles on request e.g. Display
screen equipment assessor, departmental safety officer, fire warden
 Show a commitment to diversity, equal opportunities and anti-discriminatory practices
This includes undertaking mandatory equality and diversity training
 Comply with University regulations, policies and procedures
COMPETENCY SPECIFICATION
To fulfil your role, you will need certain knowledge, skills and competencies. The following
competency specification provides a framework within which your performance will be
assessed. The interview assessment may include, for example, testing on IT skills.
The Competencies set out below are essential and are core requirements needed to
perform the role and any candidate who fails the requirement will not be taken forward for
further assessment or to interview.
Competency
Knowledge and Experience
Evidence of substantial experience in the hospitality industry with
specific emphasise on food and beverage service
HND/HNC or equivalent (including 706 1&2 / 706 3 or NVQ level
4 or above)
Has supervisory experience within the hospitality industry
Identified by
Application/Interview
Application/Interview
Has good general education showing clear evidence of literacy
and numeracy (GCSE Maths & English A-C or equivalent
qualification and / or experience)
Application/Interview
Holds a Personal Licence or willing to attain this certificate
Application/Interview
Has a First Aid Certificate or willing to attain this certificate
Application/Interview
Generic Job Description Template
Administrator Band 5
Version 1
February 2012
Has Health & Safety and Manual Handling training or willing to be
trained
Application/Interview
Has an active approach to continuing professional
development/undertaking training as appropriate for personal and
professional development.
Application/Interview
Communication (Oral)
Can demonstrate the ability to exchange basic information
promptly and in a courteous and effective manner to students,
colleagues, line managers and external contacts.
Application/Interview
Teamwork and Motivation
Can demonstrate the ability to delegate work to others and/or help
to build co-operation to deliver team results
Application/Interview
Service Delivery
Has knowledge and understanding of services available to users of
this and related areas of work and ensures that the experience of
each customer is positive and satisfactory.
Application/Interview
Planning and Organisation
Can demonstrate the ability to create realistic plans to achieve own
deadlines and objectives. Monitors progress of self and/or others
and can prioritise tasks/activities effectively. Suggests ways of
improving working practices and use of resources.
Application/Interview
Initiative and Problem Solving
Can demonstrate the ability to use initiative to recognise problems
and offer solutions.
Application/Interview
Generic Job Description Template
Administrator Band 5
Version 1
February 2012