SUNNY SULAR
Nationality: Indian, Gender: Male, Date of Birth: 30th August 1982, Marital Status: Single
Visa: Residence, Driving License: UAE, Language: English, Hindi, Phone: +971 501921858 Email:
sunny_sular@ymail.com
Summary
Ready to take Opportunity or to learn and work in Aviation or any other field, Flexible Sr Supervisor Operations &
Marketing Coord highly motivated to keep Helicopter/airline operations & Marketing running smoothly and efficiently.
Effective problem solver who remains proactive and decisive while under pressure. Extensive knowledge in operations &
marketing, methods for promoting and selling services and products; effective communication techniques, business
knowledge and customer service skills, Administration and Managerial Experience. Excellent communication skills, both
written and verbal. Strong organizational and analytical skills.
Projects
Started with a Unique way of helicopter tours in Dubai known as FLY DUBAI HELICOPTER TOURS,under Guidance /
association with AEROGULF SERVICES LLC,Did Promotions, Marketing for 3 years and was also looking after the
operational works Related to Helicopter tours.
Education
Bachelor of Commerce (B.com): The University of Mumbai
Mumbai, Maharashtra, India
2004
Diploma Travel & Tourism: IITC (India International Trade Center) - IATA / UFTAA
Mumbai, Maharashtra, India
2001
In-flight Management: IITC - Travel & Tourism
Mumbai, Maharashtra, India
2001
Certifications
Safety Management Systems (SMS) / security Training (Avaition)
VHF Radio Operator Certificate of Competency
(Marine Concept)IYT worldwide Licensed Training Facility.
Transportation of Dangerous goods Training Certificate
Passenger Handling Personnel
NSE First Aid Course / NSE CPR Course.
Quantum Human Resource Training Center
Experience
Sr. Supervisor Operations & Marketing Coord.
05/2009 － Current
Aerogulf Services Co LLC (Oil & Gas Helicopter Services Offshore Dubai Petroleum )
Dubai, UAE
Preparation of flight plans containing information such as maximum allowable takeoff and landing weights, weather
Reports, airfield conditions, NOTAMS and many other informational components required for the safe completion of
flight.
Compute the amount of fuel required for the safe completion of flight according to aircraft type, distance of flight,
Maintenance limitations, weather conditions, fuel tankering policy based on fuel cost and minimum fuel requirements.
Analyze and evaluating usability of airports operating hours, fire coverage, LCN etc.meteorological information to
determine potential hazards to safety of flight and to select the most desirable and economic route.
Liaise with maintenance for any M.E.L. items, which may affect the performance of the aircraft being planned. Obtaining
payload data from the handling agents to produce the operational flight plan.
Update the pilot in command of significant changes to weather or flight plan and recommends flight plan alternates, such
as changing course, Flight Level and if required en-route landings.
Make all required flight documentation available to the flight crew at outstations and briefing the flight crew of any
irregularities they may encounter on the flight
Sr. Call Centre / Customer Services Representative
07/2008 － 04/2009
Emirates Bank
DUBAI, UAE
Attracts potential customers by answering product and service questions; suggesting information about other products
And services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to
ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer
needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed
Sr. Customer Service Personal Banking (I-Direct) Online Trading
06/2006 － 05/2008
ICICI Bank
Mumbai, INDIA
Resolving Quires (Phone / Email) and Placing a Trade for I Direct Clients (Phone) Below mention are the segments
in which Quires and trading use to be done.
Equities :
Indices, Mutual Funds, Exchange Traded Funds, Initial Public Offerings
Security Lending and Borrowing Scheme
Derivatives :
Equity Derivatives (including Global Indices like S&P 500, Dow Jones and FTSE),Currency Derivatives, Interest Rate
Futures.
Debt:
Corporate Bonds
Sr.Customer Relation Associate (American express /Amex)
11/2005 － 05/2006
Zenta Private Limited
Mumbai, India
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and
researching information; assembling and forwarding information; verifying customer's understanding of information and
answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Travel consultant (Leisure Travel)
06/2002 － 12/2003
Thomas Cook
Mumbai, India
Plan and sell transportations, accommodations, insurance and other travel services
cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel
dates, costs and accommodations
Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to
travelers
Book transportation, make hotel reservations and collect payment/fees
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Deal with occurring travel problems, complaints or refunds
Attend travel seminars to remain updated with tourism trends
Enter data into our software and maintain client files
Network with tour operators
Maintain statistical and financial records
Meet profit and sales targets
References
Available on Request.