INSTRUCTOR: Dr. Tonya Williams
Contact Information: 727.341.7913; Williams.tonya@spcollege.edu
Office Location: Student Services Office, SPC Downtown Campus
Office Hours: Monday (10:30 – 6:30); Tuesday through Thursday (8:30 – 4:30); Friday (8:30 – 12:00)
ACADEMIC CHAIR: Mike Ewell
Contact Information: 727.791.2610; Ewell.mike@spcollege.edu
Office Location: College of Business, Epi Campus
COURSE INFORMATION: MAN 4102 MANAGING CULTURAL DIVERSITY
This course provides students with an understanding of the concepts of leadership, knowledge management, and cultural diversity in the international business environment. Students will gain an understanding of the theory and practical application of the skills necessary to provide cross-cultural leadership in the global marketplace.
TEXTBOOK INFORMATION:
Moran, R.T., Remington-Abramson, N., and Moran, S.V. (2014). Managing cultural differences (9th ed.) .
New York, NY: Routledge. ISBN 978-0-415-71735-9
COMPUTER REQUIREMENTS:
Students should have regular access to a computer that is connected to the Internet. It is strongly recommended that students have a broadband (high-speed) internet connection such as DSL or a cable modem. When taking on-line quizzes and exams (or viewing on-line videos), students should have an
Internet connection that is stable and will not drop their connection.
Students without a stable high-speed internet connection should consider making arrangements to take on-line quizzes and exams at one of the St. Petersburg College libraries (or a similar facility) where a stable high-speed internet connection is available. Internet Explorer is the preferred browser to use to access course materials.
Because of the use of teams in many classes, a formal standard has been devised. This standard applies to all classes. Students are required to submit assignments and share team documents in Microsoft Office formats (Word, Excel, or other Microsoft formats, if specified).
The College of Business provides full function student licenses of Microsoft software, other than the basic Office product. Details regarding obtaining the software and licenses are provided in a video under
Course Materials and on the Technology Management Student Commons.

COURSE OBJECTIVES:
Students will demonstrate an understanding of leadership principles in the context of global markets.
Each student will:
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 study concepts of leadership and business models commonly used in global markets. discuss how leadership skills must be adapted in culturally diverse business models.
 evaluate the benefits of using appropriate skills at the right time and disadvantages of not.
Students will demonstrate an understanding of cultures in the context of global markets. Each student will:
 examine various cultural beliefs, interactions, and communications in a structured format.
 recognize cultural diversity through cultural metaphors.
 compare/contrast leadership techniques that enhance the performance of diverse teams.
 explain micro-cultural issues and how they must be considered by leadership.
Students will evaluate and apply the principles of leadership in culturally diverse global markets. Each student will:
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 use examples to practice leadership techniques, and cultural intelligence. recognize the key leadership, cultural, and business model variables. appraise the appropriate leadership techniques and communication skills.
Students will understand and incorporate critical thinking skills and synergistic evaluation
skills in applying general leadership and cultural knowledge in specific circumstances. Each student will:
 use case studies to synthesize general leadership and culture into new frameworks.
 evaluate the cultural and business circumstances for a team or project.
 develop an approach for leadership through effectual cultural practices
 create reports and presentations for effective communication in culturally diverse teams.
ACADEMIC HONESTY:
Cheating, plagiarism, bribery, misrepresentation, conspiracy and fabrication are defined in Rule 6Hx23-
4.461
, Student Affairs: Academic Honesty Guidelines, Classroom Behavior.
GRADING POLICY:
My expectation is that all assignments be submitted on time. However, as life has it, there are times when more pressing obligations get in the way. To facilitate those times I do allow for late assignments based on the following written guidance only:
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There are a number of special requirements that must be met before a grade of “I” (Incomplete) becomes an option. You may view these requirements at: http://www.spcollege.edu/catalog_academics/ .
ATTENDANCE POLICY:
Time Commitment
This is a 3-credit hour course conducted over eight weeks. In order to meet and maintain accreditation standards, course activities and assignments are designed to command student engagement, on average, between 12 to 15 hours per week. Spending less time would be insufficient for success. It is important to view assignment due dates provided in the Assignment and Due Dates section.
Attendance
Class participation is encouraged and expected. Participation is defined as reading and preparing for class, completing and submitting assignments on time, engaging consistently in class discussions, and taking part in all other course activities. The Assignments and Due Dates section details the due dates for all assignments and the final project.
Attendance for the 60% mark of this class (week five of eight) will be calculated based on students’ successful completion of 60% of the activities (3/5 Discussions; 3/5 Written Assignments; 3/5 Quizzes) assigned during weeks one through five. NOTE: Failure to achieve attendance leads to a grade of “WF”
(Withdrawn and Failed). The grade of “WF” implies serious financial and GPA consequences.
Instructor’s Expectations of Students:
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Ensure that you act as a good class and team citizen!
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Ensure that you have an understanding of all given requirements
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Ensure that you plan ahead to deliver all expectations
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Ensure that you communicate with your team members
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Ensure that you collaborate with your team members
Ensure that you fulfill all of your commitments to your team members
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Ensure that you ask questions before you invest effort on incorrect tasks or incorrect priorities
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Ensure that you engage critical thinking skills and thorough research techniques
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Ensure that you produce senior-level written communication

Students’ Expectations of the Instructor:
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Effectual and consistent communication
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Reasonable response to all written correspondence (usually within one SPC work day)
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Reasonable turnaround of all graded coursework (usually within eight SPC work days)
Team Members’ Expectations:
The Final Team Project is an integral portion of this course. In order to maintain the integrity of the grading process as it relates to the team project, there are several procedures to which each team member must adhere:
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Team members must collaborate for a mutual time/method to brainstorm ideas, assign tasks, and create deadlines
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Team members must commit to the integrity of the timelines and products for which each is responsible
 Team members are responsible for preparing Peer reviews that are constructively critical, confidential, and mandatory
 If necessary, subject to consultation with the instructor participating member off the team
, team members may vote a non-
 Decisions to withhold the paper have to be declared on the confidential peer-reviewed form, including reasons for this action
Team Management Guidelines:
All members of a team should actively participate in order to effectively contribute to the team; the individual members of each team will be graded as such. Lack of quality in the delivery of the final project, as well as, lack of participation and collaboration from any individual team member will bare consequences. The following guidelines create the boundaries in which each team will operate:
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Peer reviews will have a significant influence on scores awarded to individual team members; however, at the instructor’s discretion, the highest and lowest Peer reviews may be disregarded
Only the instructor may authorize requests for team membership changes
Creating additional teams is not an option
Dropping the Course:
During the first week of classes , students may drop the course through the registration process and receive a refund. After the first week, students may withdraw from the course; however, you must notify the instructor and then withdraw. Faculty will not drop or withdraw students . Refer to the academic calendar for exact Withdrawal dates.

SPECIAL ACCOMMODATIONS:
SPC offers a comprehensive academic support program for qualified students, based on the provisions of the Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973. All accommodations and services are arranged on an individual, case-by-case basis. If you wish to request accommodations as a student with a documented disability, please make an appointment with a
Disability Resource Manager located on a campus near you. The Disability Resources Offices can be contacted at (CL) 727.791.2628, (SPG) 727.341.4613, (DT and EPI) 727.341.7913, (MT and AC)
727.398.8284, (TS) 727.712.5789, and (SE) 727.394.6289.
COURSE RESOURCE LINKS:
Student Help Desk – (727) 341-
4357
SPC Library
Academic Honesty
Disability Resources
College Calendar
Career Development Services
International Student Services
Learning Support Centers
New Initiative Center (NIP) http://www.spcollege.edu/helpdesk/ http://www.spcollege.edu/central/libonline/ http://www.spcollege.edu/AcademicHonesty/ http://www.spcollege.edu/central/ossd/index.htm
http://www.spcollege.edu/webcentral/admit/dates.htm
http://www.spcollege.edu/Central/Career/OCDS/index.shtm
http://www.spcollege.edu/central/international/ http://www.spcollege.edu/webcentral/resource/supplemental.htm
http://www.spcollege.edu/hec/nip
MISCELLANEOUS:
Tutoring assistance is available on-line and on site at the Learning Support Center in Clearwater. The
College of Business will post tutor and library assistance hours in the Student Commons for the Learning
Resource Center at Epi Center.
Topic & Activities
Individual
Points
Team
Points
Deadline
Week 1: Leaders, Culture and Communication
Introduction 5
Content / Preparation
Video Introduction!
Chapter 1 and 2
Discussion
Syllabus
Read for Understanding
Initial due Thursday (11:59 pm); Responses due Sunday
Confirm that you have read it
Quiz
Assignment
15
25
Multiple choice/essay
Communicating a Vision

Topic & Activities
Individual
Points
Team
Points
Dead - line
Content / Preparation
Week 2: Negotiation, Human Resources and the Middle East
Chapters 3 and 10 Read for Understanding
Discussion 15 Initial due Thursday (11:59 pm); Responses due Sunday
Quiz
Assignment
15
30
Multiple choice/essay
CQ, Communication and Negotiation
Topic & Activities
Individual
Points
Team
Points
Dead - line
Content / Preparation
Week 3: Leaders Learning From Others and Change and Latin America
Chapters 4 and 11 Read for Understanding
Discussion
Team Prep
Quiz
Assignment
15
15
30
Initial due Thursday (11:59 pm); Responses due Sunday
Assign Captain and Roles
Multiple choice/essay
Business in Central or South America
Topic & Activities
Individual
Points
Team
Points
Dead - line
Content / Preparation
Week 4: Women Leaders, Finance, Asians and Australians
Chapters 5 and 12 Read for Understanding
Discussion
Quiz
15
15
Initial due Thursday (11:59 pm); Responses due Sunday
Multiple choice/essay
Team Assignment 55 Captain submits paper/All: submit peer form
Topic & Activities
Individual
Points
Team
Points
Dead - line
Content / Preparation
Week 5: Motivating the global workforce: Diversity, Inclusions, and East Asia
Chapters 6 and 13 Read for Understanding
Discussion
Quiz
Assignment
15
15
30
Initial due Thursday (11:59 pm); Responses due Sunday
Multiple choice/essay
Women and the Glass Ceiling
Topic & Activities
Individual
Points
Team
Points
Dead - line
Content / Preparation
Week 6: Effective Performance in the Global Marketplace, Transition, Relocations, and
Europe and Russia
Chapters 7, 8, and 14 Read for Understanding
Discussion
Team Prep
15 Initial due Thursday (11:59 pm); Responses due Sunday
Prepare for final team assignment

Quiz
Assignment
15
30
Multiple choice/essay
International Productivity PowerPoint Presentation
Topic & Activities
Individual
Points
Team
Points
Dead - line
Content / Preparation
Week 7: Leadership in Creating Cultural Synergy, Africa and North America
Chapters 9, 15, and 16 Read for Understanding
Discussion
Quiz
Assignment
15
15
Topic & Activities
Individual
Points
Week 8: Final Deliverables
Final Quiz 25
Final Assignment
Team
Points
60
Dead - line
Initial due Thursday (11:59 pm); Responses due Sunday
Multiple choice/essay
No assignment due week 7 work on Final
Due Tuesday
Due Tuesday
Content / Preparation
Individual
Points
385
Team
Points
115
Total
Points
500 Total Points
450 Minimum points for an "A"
400 Minimum points for an "B"
350 Minimum points for an "C"
300 Minimum points for an "D"
299 Points and less is an "F"