Root Cause Codes
05/29/13
Category
Country of Origin
Root
Cause
Code
COO
Code Title
Country of Origin Missing
Country of Origin
COX
Country of Origin Receiving Error
Design
D1
Packaging/labeling/COO issues
Design
Design
D2
D3
ECO issues
Incorrect Print, BOM, and/or Item Text
Design
D4
Material Substitution
Inventory
I3
Aged inventory/ Shelf life
Inventory
I4
Manufactured
M1
Product damaged/ mixed/ wrong in
inventory
Missed operation
Manufactured
Manufactured
M12
M3
Incorrect raw material
Operator Error
Manufactured
M4
Operation Text
Manufactured
M7
Manufacturing/ Assembly Process
Manufactured
Purchased
M20
P1
Warranty
Parts not to print
Purchased
P14
Paint/Finish/Rust
Purchased
P15
Functionality/ Leaking
Code Description-Red affects Supplier Score
Supplier has not provided Country of Origin
(COO) information. If Service Solutions design
records call out for COO marking, the product
must adhere to that requirement. If COO
marking is not called out on Bosch design records
then the COO must be on one of the following:
1.) Packing Slip 2.) Inbound packaging and/or 3.)
Product.
A Discrepancy Report was incorrectly created
indicating that the COO was missing on one of the
following: 1.) Packing Slip 2.) Shipping
carton/container, etc. 3. Product. Incoming receipt
did meet the requirements.
Packaging design either identified incorrect
packaging; failed to identify any packaging; failed to
develop/update necessary packaging prints;
insufficient or no item text was entered and/or
Country Of Origin information missing.
ECO not done or wrong.
Design engineering had an error or information was
missing on the print, BOM and/or item text.
Software design was incorrect or needed updating to
correct issue.
Substitute material approved by Design with
supplier, however, not documented.
Product which has lost its desirable appearance due
to the length of time it has been in inventory. This
also includes product that has shelf-life expiration.
Product has become damaged, rusty, wrong parts
and/or mixed parts while warehoused.
Routing was correct, however, an entire
manufacturing operation was missed in
manufacturing.
Wrong lower level material/ component used
Routing and text were correct; operator did not
perform the task correctly.
Operation text was insufficient in order to produce
product per requirements, such as, thread pitch
diameters, other heat treating manufacturing
specifications, special gauging, etc.
Insufficient process which caused product to be nonconforming.
Problems with warranty
Bosch print and rev level correct. Supplier
captured all our specifications, however, did not
manufacture to our specifications, I.e. diameter
incorrect, hole drilled in wrong location, etc.
Poor paint, color, or finish which gives an
unsatisfactory product appearance or there is
rust on the parts.
Part does not function as intended and does not
meet Bosch specifications, or there are leakage
issues.
Root Cause Codes
05/29/13
Purchased
P17
Buyer Communication Error
Commodity Manager/Buyer did not properly
communicate with supplier regarding product
specifications.
A sub-contract operation was incorrect which
cause the part to be nonconforming. This code
will typically be used on manufacturing routing
inspections.
Parts that are being returned to supplier due to
Warranty. The relating inventory transaction
code is R62. Effective 6/6/08
Purchased
P18
Sub-contract Operation Nonconformance
Purchased
P20
Warranty
Purchased
P21
Purchasing Return for Refurbishing
Purchased
P22
Counterfeit Parts
Purchased
P3
Supplier sent wrong parts
Purchased
P4
Insufficient or inaccurate Purchase Text
Purchased
P5
No Purchase Text
Purchasing did not enter any Purchase Text that
should have transferred over to the Purchase Order to
instruct the supplier.
Purchased
P6
Not from Approved Source
Purchased
P7
Packaging
Product did not meet Bosch specifications and was
purchased from a non-approved source.
Packaging not specified byBosch, was insufficient
from the supplier to protect/contain product.
(This code included sub-standard pallets.)
Purchased
P8
Parts don't match Purchase Text
Sales
SP1
Sales/Program Mgmt. Error/Com.
Other
Z10
Unable to determine Root Cause
Product outdated and needs to be refurbished by
supplier and Bosch is unable to update.
Parts received from supplier are counterfeit.
Supplier’s screening system failed.
Supplier sent the incorrect parts per our
Purchase Order.
Purchasing was not complete or was inaccurate on
the Purchase Text that was entered which transfers
over to the Purchase Order to instruct the supplier.
Bosch Purchase Text was current; however,
supplier did not manufacture to our Purchase
Text specifications.
Sales and/or Program Management communicated
the wrong product specifications.
Used when unable to determine root cause. (Should
be rarely used)