Services Description
GPSoC Service Name
Data Extract Services
GPSoC Service ID
Functionality/Service Overview
EMDSE1
EMIS IQ Data Extract Services provides extracted patient data from consenting
practices to an end user.
Any practice currently using EMIS Web clinical system or EMIS’s
Familiarisation Service can choose to share their data through the extract
mechanism with any organisation provided a sharing agreement is in place,
allowing the recipient organisation to receive a bulk extract of the practices entire
database of patient records.
This data can then be interrogated by the recipient organisation to populate
predictive risk models, enable monitoring of disease prevalence’s, and facilitate
safer prescribing initiatives, as well as other potential uses.
The patient data which is provided to the recipient can be fully patient
identifiable, fully anonymised or pseudonymised data. EMIS IQ also deliver
CIDS datasets to community organisations.
The data is delivered through a secure ftp site, and is fully compliant with
information governance guidelines, putting the practice in control over which
data is shared with whom, and why, by allowing practices to control the consent
of both their organisation and respecting individual patient preferences.
Bulk data extracts work by EMIS Hosted Operations running a script (authored
by Development) on the live EMIS Web data centre to extract specified data from
identified practices. The data is extracted in a tabular format in SQL 2012.
EMIS IQ have developed a number of standard extracts in order to provide a
timely scalable solution:
1. Extended dataset
2. Minimum dataset
3. Pseudonymised dataset
4. PHE Anonymised dataset
5. Community dataset
The range of extract types available to the customer offer IG compliance for a
range of use cases, including those illustrated in Caldicott 2
Current Integrations with Principal Clinical Systems:
To allow EMIS IQ to extract data, the contributing organisation (practice or
community organisation) must be streaming data to the EMIS Web clinical
system.
Support
Standard Service Performance & Support:
EMIS Support is geared towards following Industry Standard Best Practice.
EMIS provide a Service Desk and Support function to its customer base, which
takes on average around 35,000 calls and logs 20,000 new Incidents a month.
EMIS Support has an average Incident first time fix rate of 80%.
The Support function is made up of Technical Support teams who specialise in
areas of the clinical systems and the underlying architecture, with over 100
Support Consultants in the teams.
This allows EMIS to provide a specialisation in key areas. If the Technical
Support teams Identify a Problem in the resolution of the Incident or whilst
providing a work around, then the technical Support teams record the Problem on
the Problem management system and assign this to a specialist Problem analyst.
EMIS manage Incidents against defined Service Levels and the Support teams
work load is directed by the severity and priority of Incidents.
EMIS provide software support through a variety of methods;

Telephone Support (0845 122 2333) – EMIS use an advanced telephone
system, which allows real time management of inbound calls and
provides customers with the option to talk to one of our support
consultants.

Email (support@e-mis.com) – Customers can report faults to EMIS at
any time via Email. All faults reported via this address are processed and
allocated an Incident Reference (ECR) automatically.

ECR Tracker – The ECR Tracker is the quickest and most convenient
way for customers to log new issues or track the progress of outstanding
ones, It is clear and simple to use and is accessible through the link within EMIS Web.

Service Relationship Management (SRM) Team – EMIS also have a
regional SRM Team that are responsible for visiting customers to discuss
any support issues they have in an account management capacity.
Availability Standard:
Not applicable, as extracts are delivered
on a periodic basis.
Extracts however are from the EMIS
Web hosted system which holds a
Service Level Availability of 99.9%
Incident Fix Times Standard:
Incident resolution times
Severity 1
Severity 2
Severity 3
Severity 4
Severity 5
2 Hours*
4 Hours*
16 Hours**
48 Hours**
144 Hours**
*Timings for severity 1 & 2 incidents are
applicable 24/7 365 days.
**Timings for severity 3, 4 & 5 incidents
are applicable during support hours only
Helpdesk Standard:
Telephone Support
0845 122 2333
Core Support Hours
07:30 – 19:00 (Monday – Friday)
09:00 – 13:00 (Saturday)
Support Hours
06:30 – 20:30 (Sunday - Saturday
(inclusive) including Bank Holidays).
Dependencies
To extract data from a consenting practice, this practice must activate a data
distribution agreement within their EMIS Web Clinical System. This may be
within their EMIS Web Clinical system, or through the EMIS Familiarisation
service which enables data to stream from their current EMIS system (LV or
PCS) to EMIS Web.
Infrastructure dependencies:
In order to set up the secure FTP (transfer mechanism) EMIS IQ require:
 Public N3 IP range/address that the customer will present to our N3
hosted service.
 A standard SSH V2 Public key to be used to authenticate the customers
SFTP client
Local Personnel dependencies:
The recipient of the data extract must be able to digest data in SQL 2012 format.
Related Products or Services
Where multiple products and services are offered by the Suppliers that have some
form of interdependency e.g. one product or service needs to first be in place
before this one can be provided or vice-versa then this should be identified here:
Data Extractions require contributing (sharing) organisations to be streaming to
the EMIS Web environment in order for their data to be extracted. This may be
using their EMIS Web Clinical system itself, or through the EMIS
Familiarisation service which enables data to stream from their current EMIS
system (LV or PCS) to EMIS Web.
Pricing Information
Pricing Approach
Standard Price (£’s):
Unit Price (£’s);
Annual Extract £5275.61 for 0-30 practices
data extracted
£5275.61
per extract
per annum
Where alternative prices are available for variant levels of service, these must be
elaborated below. These variant services must be consistent with those identified
within Annex A of Schedule 4.1 (Supplier Solution).
Description of Variant Service (as elaborated Price of Variant Service
in Annex A of Schedule 4.1 (Supplier Solution)
Service Variant description 1:
Unit Price (£’s);
Annual Extract – 31-60 practices : £6,737.85 £6,737.85
per extract
per annum
Service Variant description 2:
Unit Price (£’s);
Annual Extract 61 – 90 practices :
£8,200.08
£8,200.08
per extract
per annum
Service Variant description 3:
Unit Price (£’s);
Annual Extract 91 – 120 practices :
£9,662.32
£9,662.32
per extract
Service Variant description 4:
per annum
Unit Price (£’s);
Quarterly Extract 0-30 practices: £5,275.61
£5,275.61
per extract
per annum
Service Variant description 5:
Unit Price (£’s);
Quarterly Extract 31-60 practices:
£6,737.85
£6,737.85
per extract
per annum
Service Variant description 6:
Unit Price (£’s);
Quarterly Extract 61-90 practices:
£8,200.08
£8,200.08
per extract
per annum
Service Variant description 7:
Unit Price (£’s);
Quarterly Extract 91-120 practices:
£9,662.32
£9,662.32
per extract
per annum
Service Variant description 8:
Unit Price (£’s);
Monthly Extract 0-30 practices: £9,073.49
£9,073.49
per extract
per annum
Service Variant description 9:
Unit Price (£’s);
Monthly Extract 31-60 practices:
£13,155.95
£13,155.95
per extract
per annum
Service Variant description 10:
Unit Price (£’s);
Monthly Extract 61-90 practices:
£17,238.41
£17,238.41
per extract
per annum
Service Variant description 11:
Unit Price (£’s);
Monthly Extract 91-120 practices:
£21,320.87
£21,320.87
per extract
per annum
Integrations with
Principal Clinical
System Providers
Where there is a current or proposed integration with a Principal Clinical System
Provider, details should be provided of any price differences that apply for:
Compliant / non-compliant Lot 1 integrations or variations;
Not applicable
And Price Variations that are dependent on the identity of the Principal Clinical
System Provider
Not applicable
Invoicing Terms
Invoice frequency:
Invoiced annually in arrears
Invoice delivery period :
365 days following receipt of signed contract
Other invoicing terms:
Not Applicable
Payment Terms
Due date for payment:
30 days after receipt of invoice
Details of any early payment discounts
None
Any other payment terms
None
Discounts
Details of any volume discounts, including details of the volume bands and the
discounted price applying to each discount band
Term
1 year contract
Frequency
Annual
Quarterly
Monthly
0 – 30
£5,275.61
£5,275.61
£9,073.49
31 – 60
£6,737.85
£6,737.85
£13,155.95
61 – 90
£8,200.08
£8,200.08
£17,238.41
91 – 120
£9,662.32
£9,662.32
£21,320.87
Term
2 year contract
Practices
Annual
Quarterly
Monthly
0 – 30
£5,011.83
£5,011.83
£8,619.82
31 – 60
£6,400.96
£6,400.96
£12,498.15
61 – 90
£7,790.08
£7,790.08
£16,376.49
91 – 120
£9,179.20
£9,179.20
£20,254.83
Frequency
Practices
Term
3
year
contract
(offered subject to extension of the framework expiration date)
Frequency
Annual
Quarterly
Monthly
0 – 30
£4,748.05
£4,748.05
£8,166.14
31 – 60
£6,064.07
£6,064.07
£11,840.36
61 – 90
£7,380.07
£7,380.07
£15,514.57
91 – 120
£8,696.09
£8,696.09
£19,188.78
Practices
Details of any multiple service discounts, including the service combinations that
qualify for a discount and the discounted prices applying to each combination
None
Details of other available discounts. e.g.to different customer types(e.g. large/small;
new/existing), by geographical area, by sector
None
Dependencies
Detail all dependencies on 3rd parties (e.g. Call Off Ordering Party, Practice, other
supplier) relating to the provision of the product or service
To extract data from a consenting practice, this practice must activate a data
distribution agreement within their EMIS Web Clinical System. This may be within
their EMIS Web Clinical system, or through the EMIS Familiarisation service
which enables data to stream from their current EMIS system (LV or PCS) to EMIS
Web.
Infrastructure dependencies:
In order to set up the secure FTP (transfer mechanism) EMIS IQ require:
 Public N3 IP range/address that the customer will present to our N3 hosted service.
 A standard SSH V2 Public key to be used to authenticate the customers SFTP client
Service dependencies
None
Local Personnel dependencies:
The recipient of the data extract must be able to digest data in SQL 2012 format.
Related Products
or Services
Where multiple products and services are offered that have some form of
interdependency e.g. one product or service needs to be first in place before this one
can be provided or vice-versa then this should be identified here;
Data Extractions require contributing (sharing) organisations to be streaming to
the EMIS Web environment in order for their data to be extracted. This may be
using their EMIS Web Clinical system itself, or through the EMIS Familiarisation
service which enables data to stream from their current EMIS system (LV or PCS)
to EMIS Web.
Related products or services that can be provided at a lower price consequent to this
product or service being in place
None
Related products or services that need to be in place to enable this Product or
Service or to allow this Product or Service to be delivered more efficiently
None
Resource Based
Pricing
Where charges contain an element of charging for staff time (e.g. training,
consultancy services or bespoke activity) then such charges should be referenced to
the SFIA day rates contained within the supplier details section of the catalogue
together with any non-staff components contained within the charge (e.g. training
materials, room hire etc.)
Not applicable
Other pricing
information
Deployment arrangements: costs, duration and activities associated with the
deployment of this product or service
No Deployment costs apply. EMIS will request data sharing agreement details
from the customer which will be deployed to contributing practices, and made
available for these contributing practices within their EMIS Web client. Practices
subsequently must activate the sharing agreement.
Upon receipt by EMIS of the agreement details, the deployment of this agreement
will take 10 working days. EMIS hold no responsibility for the activation of the
agreement by practices.
Exit arrangements: costs, duration and activities associated with the termination of
the supply of this product or service
Upon expiry of the contract term, EMIS will cease to run or deliver extractions.
Other
By mutual agreement between the customer and the supplier, to aid the transition
of existing services and the administrative convenience for new orders, this
product or service can be invoiced and paid either annually or quarterly in
advance by inserting a special term in the Order.