VALUES
LAAS is ...
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Professional
Accountable
Caring
Ethical
VISION
Ordinary People ... Extraordinary Lives
MISSION STATEMENT
LAAS leads the way in service excellence for people with disabilities
through:
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Excellent Leadership
Effective Communication Systems
Working Together
Consumer Satisfaction
Sound Management Practices
Setting and Achieving Quality Service Outcomes
Responsible Contracting Practices
People Development
STRATEGIC DIRECTIONS
1. Demonstrating excellence in client services that maximises individual
potential
2. Recognised for dynamic strategic leadership and effective corporate
governance
3. A successful, professional, ethical, and accountable management
4. Continued development of specialised support services for people with
disabilities
Strategic Plan 2010 - 2015
Strategic Directions
1.
Client Service
Demonstrating excellence in client services that maximises individual potential
2.
Good Governance
Recognised for dynamic strategic leadership and effective corporate governance
3.
Management
A successful, professional, ethical, and accountable management
4.
Service Expansion
Continued development of specialised support services for people with disabilities
Outcomes
1
Client Service
Demonstrating excellence in client services that maximises individual
potential
1.1
Services are delivered in a manner that assists clients to achieve their
maximum potential
1.2
To have mechanisms in place to regularly assess client and family
satisfaction
1.3
To have clients participating as fully as possible in the community
1.4
To have clients involved in the planning of their daily activities and
routines
1.5
To have a range of suitable communication devices and strategies
available to staff and clients.
1.6
Ensure that people who experience difficulties with communication are
given the opportunity to make complaints
2
Good Governance
Recognised for dynamic strategic leadership and effective corporate
governance
2.1
To have a clearly established organisational identity in the community
2.2
To have strategies in place for the education of the community and
schools about disability
2.3
Achieve Certificate level of Australian Service Excellence Standards
2.4
To have clear succession planning strategies in place for board and senior
manager positions
2.5
To have a review of the governance arrangements
2.6
To have regular performance reviews of the board, board directors and
CEO
3
Management
A successful, professional, ethical, and accountable management
3.1
To have successful staff recruitment strategies and induction processes in
place
3.2
To have up to date technology in place that enhances communication
between sectors of the service
3.3
To have a comprehensive annual staff training program in place
3.4
To ensure that all employment practices are in accordance with current
legislative requirements
3.5
To have annual performance reviews for all staff
3.6
To ensure a health promoting workplace.
3.7
To have an Occupational, Health and Safety Representative and ensure
regular scheduling of OHS&W subcommittee meetings.
4
Service Expansion
Continued development of specialised support services for people with
disabilities
4.1
To ensure that service development is in response to local needs
4.2
To have sufficient accommodation services available to house
clients with other people of similar ability