With 4plus years of successful career in
UAE. I have much to offer in terms of
Capacity Control, Flight Management,
Optimization and Revenue with strong leadership skills and surpassing performance parameters. Presently seeks a challenging position in forward-looking organization to use gained expertise,
contacts, and industry knowledge.
Result-driven professional with exceptional in Capacity Control,
Flight Management and Optimization and Revenue in last 4
plus years. Expert in Flight Optimizing; providing excellent customer service and consistently delivering outstanding results.
Carries strong aptitude in providing quality control of the system wide cargo product through provision of training and has strong skills of ensuring profitability by maximizing cargo revenue through effective control of available capacity.
Ready to assume responsibilities with vigor and commitment.
STRENGTHS
 Good experience in Cargo
 Well aware of Geographical Locations all over the
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Fast learner, professional and friendly
Believes in team work and improvisation world.
 Implementing cargo policies and procedures laid down by the management to ensure service
 Adapt well to changes and pressures in workplace.
 Committed to deadlines and schedules.
 Have excellent communication skills in English, standards are not compromised.
 Professionally Qualified with MBA, B.Com
 Excellent negotiation and communication skills
Hindi, Malayalam & Tamil.
 Hold a valid UAE Driving License
 Honest, sincere and a hard worker with a high level of integrity.
o Cargo Capacity Control Officer, Lufthansa Cargo, Cargo Revenue Management and Capacity
Control, Sharjah International Airport from Dec 2010 to Present. o Cashier, Al Zahra Hospital, Sharjah, U.A.E from Jan 2010 to Oct 2010 o Executive Secretary, Al Nahda Contracting, Sharjah, U.A.E from June 2009 to Sep 2009 o Tele Sales Representative, VFM LLC, Sharjah, U.A.E from Feb 2008 to May 2008 o Call Center Executive, Standard Chartered Bank, Dubai, U.A.E from Jun 2006 to Aug 2006
Job Profile:
o Acts as the Flight Control Officer, for all Lufthansa and Austrian Airline’s regional, narrow-body, wide-body flights and freighters departing from Frankfurt, Munich, and Vienna to any point of destination in Europe. (B-733,B-735,A-319,A-320,A-321,CRJ,AVRO,E90,E95,ATR,AB6,F70,B-
738,F100,DH-4,B-757SF,B-737SF). o Handles nearly all topics within the booking period of 30 days such as optimization of single flight events, evaluation of single booking requests in the EasyBooking engine. o Provides alternative routing for shipment that can’t be forwarded as booked due to handling/rate issues o Suggests applicable chargeable weight if possible for low density shipment that requires high stowage loss.

o Checks if shipment can be routed via other gateways (out of FRA, MUC, VIE) and suggest onward connection via more favorable direct flights, to meet/achieve the earliest time of arrival (TOA) and to minimize the operational/handling costs o Perform the pre-load planning of all confirmed bookings, allotments set on flights by finalizing the volume and stowage loss blocked for both high and low-density cargo, pulling out ready- totransport shipment from the local HUB warehouse prior to the transfer of flight control to
Frankfurt and Munich Load Planning Department (using MOSAIK/Unisys/ICARGO) for actual cargo planning and build-up,10 hours prior to the scheduled time of departure o Does the Density Group 6 calculation (DG6) and minimum acceptance rate (MAR) using the
Revenue Calculation Tool if necessary; o Manage overbooked flights caused by an equipment change or high-space demand for highpriority shipments by re-planning/re-assigning shipment to alternative flights if necessary, sets
CAD according to the Shipment Ranking List (SRL) and adjust flight capacity settings (using
EAGLE), based on the previous days’ flight projection, and standard forecast of passenger per ULD calculation using DASGO; o Coordinate with the Booking Control Station (BCTL) and other concerned department in case of any booking related matters and irregularities o Strictly observes the agreed latest acceptance time (LAT) or the time of arrival (TOA) when replanning shipment o Process single day Mail allotment requests and adjust/release unused customer allotment space o Carefully checks any notice of flight/operational restrictions/exception or station embargoes when accepting or rejecting shipment to prevent possible offloads o Consistently provide assistance to the handling department in Frankfurt in re-planning the shipment in case of flight cancellation caused by bad weather conditions, holiday seasons and industrial strikes or NOTWET o Carry out operational instructions given by station authorities as per mail or publication in the
InfoPortal; o Updates critical issues in the weekly report;
Courses and Seminars Attended o A1QSH-344 Basic by Lufthansa Cargo in Sales & Cargo Handling held in Frankfurt, Germany which includes Dangerous Goods (DGR category 7,8 and 10) (2011) o Fleets, ULD s,
Contours and laudability, Aircraft Types, Lufthansa Cargo Services and packages,
Basics of DGR handling, Working with EDP (Booking, Manifestation, Shipment Data Capture) o IATA Refresher DGR CAT-8 – Held in Sharjah, U.A.E by Lufthansa Cargo. o Training in Fight Optimization, Capacity Control, Preliminary Load planning, Quality
Control and Flight parameter settings –Held at Frankfurt, Germany by LH Cargo (Year 2011) o Training for Flight control (FCTL) - Objectives: To know the function of the FCTL as an optimizer of the load mix of a single flight event with regards to the profitability of the capacity.
Calculating the profitability of single shipments. Know the evaluation criteria for the flight optimisation. o Aviation Security Training o Competition Compliance o Td. Flash Sales Expert

Technical Profile o ICAP - Integrated Cargo Application Platform o All Lufthansa Cargo Applications (UNISYS, MOSAIK etc) o All Lufthansa Capacity Control and Revenue Management Applications.
Certifications (by Lufthansa Cargo): o A1QSH Basic Cargo Sales and Cargo Handling held in Frankfurt, Germany o IATA Dangerous Goods Regulation (category 7,8 & 10) o Aviation Security Training o Competition Compliance
Job Profile: Cashier o Handling all the cash transaction of an organization o Receive payment by cash, cheques, credit card etc o Checking daily cash accounts o Guiding and solving queries of customer
Job Profile: Executive Secretary o Managing diaries and making appointments. o Booking rooms and travel arrangements o Preparing and distributing papers and documents for meetings and taking minutes. o Drafting letters and other documents, such as PowerPoint presentations o Maintaining filing systems o Answering the phone and answering queries o Using various computer packages - Word, Excel, PowerPoint
Job Profile: TeleSales Representative o Tele marketing of new products o Maintain customer relations. o To provide answers and find solutions for queries from customers. o Accomplishes sales and organization mission by completing related results as needed.
Job Profile: Call Center Executive o Obtains client information by answering telephone calls; interviewing clients; verifying information. o Informs clients by explaining procedures; answering questions; providing information. o Maintains communication equipment by reporting problems. o Accomplishes sales and organization mission by completing related results as needed.
o Uphold an advanced knowledge in Flight control as an Optimizer of the load mix of a single flight event with regards to the profitability of the capacity. o Trained in handling pressure situations like flight cancellations due Technical, political strike, bad weather which result in Cargo re-planning within a time frame. o Trained in planning Heavy and lengthy pieces, their stowage loss and its revenue calculation according to the demand in that particular routing. o Trained in Decision making and uplifting of High priority and High Revenue cargo.
Other o Proficient in MS Windows & Desktop Applications o Excellent in task oriented reporting o Professional client and business communication skills o Report and record management in Word & Excel.

o
o Received appreciation from the LH Board for successfully implementing High Yield Cargo process. o Received appreciation for successfully handling Courier Solutions (ZXO) bookings. o Received appreciation for managing shift effectively on snowfall situation with staff shortage. o Received appreciation based on achieving 99.9% in SAL 06 and for immediate intervention of circumstances like NotWet (flight cancellations due Technical, political strike, bad weather etc.). o Appreciation for ICAP (New Lufthansa Applications) ideas. o Appreciation for coming well-dressed at work.
Master in Business Administration (MBA-HR/Finance) from Mahatma Gandhi University, Sharjah
2013
Bachelor in Commerce (B.Com) from Calicut University, Sharjah 2009
o Microsoft Word, Excel, FoxPro, MS Power Point o Internet Skills o Graphic Designs
o Accounting Packages : -> Tally -> Peachtree ->Focus o Other Packages : -> AutoCAD -> Photoshop
Received prizes for many events in the cultural competition at the school & college level.
o Computing o Puzzles o Socializing with friends o Travel o Bowling
Date of Birth : 20.04.1989
Nationality : Indian
Marital status : Married
Visa status : Employment visa
Languages : English, Hindi, Malayalam, Tamil
License : Light motor vehicle