Electronic Technician-Agency Senior
UW Milwaukee Police - Position 01071861
Position Summary
Under the general supervision of an Assistant Chief of Police, the Electronics Technician Agency - Senior
is a civilian position supporting the technical needs of the 44 sworn officers and 60 full and part time
civilian employees in the University of Wisconsin--Milwaukee Police Department. This position requires
an in-depth understanding of and technical skill with video surveillance hardware and software; and
extensive knowledge of computers, storage, and software. The incumbent spends the majority of the
time engaged in the following activities: evaluating and maintaining video surveillance equipment
and systems on campus and in patrol cars; administering the access control system; managing
security projects; coordinating equipment installations; operating peripheral equipment; installing,
maintaining, repairing, upgrading, and troubleshooting software and hardware ; providing ongoing
technical assistance; maintaining and upgrading websites; providing technical support for automated
records management and the campus 911 system. This position collaborates on projects with UWM
University Information Technology Services and Facilities Services departments while also working with
external contractors. The incumbent provides superb customer service and serves as a model
representative of the Police Department and the Division of Finance and Administrative Affairs.
Goals and Worker Activities
A. 40% Management of campus and Police Department video surveillance and access control
systems.
A1. Evaluates, plans, recommends, and maintains video surveillance systems for the entire
multi-location campus. Meets with vendors and department representatives to identify
needs, solutions, contracts, and costs.
A2. Coordinates project implementation by communicating with vendors on and off
campus. Meets with departments to schedule and oversee installation.
A3. Trains police and campus personnel to use and access surveillance hardware and
software.
A4. Works with UITS and FAA Systems to ensure compatibility of systems and adequacy of
storage.
A5. Reports on projects, installations, and common area security needs to the Chief of
Police and Assistant Chief of Police.
A6. Provides management for all projects. Follows up on funding availability, scheduling,
and timely project completion.
B. 25%
Provision of technical computer support to the Police Department.
B1. Orders and installs software, software upgrades and equipment for various law
enforcement and departmental computers.
B2. Provides technical support for Police Department desktops.
B3. Provides technical support for the campus 911 system.
B4. Maintains and makes purchase recommendations for all dispatch center technology.
B5. Seeks technological solutions and enhancements to the complete range of police
department functions.
B6. Oversees electronic conversion of documents.
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Electronic Technician - Agency – Senior February 2013
C. 15%
Provision of technology support for law enforcement functions and equipment.
C1. Supports the Police Records Management System.
C2. Supports the dispatch audio recording system.
C3. Supports mobile technology functions including computers and cameras.
C4. Supports the fingerprinting system.
C5. Trains and assists police personnel in using of all technology and technology resources.
C6. Administers the campus SAFE alert system and mass warning system.
C7. Supports all Police Department communications modalities.
D. 10%
Provision of technical assistance in criminal investigations.
D1. Responds promptly to sworn staff requests for capture of video or other computer
evidence.
E. 10%
Maintenance and Development of UWM Police website, Facebook and Twitter
information.
E1. Adds, edits and deletes information from Police Department website.
E2. Maintains and regularly updates web pages.
E3. Purges pages, photos, pdf files and other objects from remote net server.
E4. Maintains accurate Facebook and Twitter accounts.
F.
5%
Other duties as assigned.
I.
KNOWLEDGE AND SKILLS REQUIRED BY THE POSITION
1. Knowledge of Departmental policies and procedures, rules and regulations, university work
rules.
2. Knowledge of state of the art access control and surveillance systems and their operation.
3. Skill in conducting surveys of the physical security of property and programs and making
recommendations for enhanced security.
4. Knowledge and skills in expressing facts and ideas either verbally or in writing in a clear,
complete, and concise manner.
5. Ability to communicate with a diverse population.
6. Ability to provide superb customer service in a professional manner to the University
Community, and be a model representative of the Department, the Division of Finance and
Administrative Affairs and the University.
7. Knowledge and skill in computer hardware and software installation and operation.
8. Skill in installation, maintenance, and removal of state of the art surveillance equipment and
access control systems.
9. Skill in coordinating vendor products and services with end user needs.
10. Skill in determining departmental needs, implementing, and maintaining access control and
surveillance systems.
11. The ability to troubleshoot and problem solve a wide variety of law enforcement technology
systems.
12. The ability to monitor new developments in law enforcement technology, recommend
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Electronic Technician - Agency – Senior February 2013
enhancements to Police Department systems and implement new systems on an ongoing basis.
13. In depth understanding of video surveillance hardware and software.
II.
PERSONAL CONTACTS AND THEIR PURPOSE
Describe the nature, purpose, and frequency of required contacts with others for acceptable
performance of the work.
Weekly contacts are made with department investigative personnel for the purpose of sharing
information and identifying surveillance system areas of interest.
Frequent contacts with many of the 200 departments on campus for the purpose of reviewing and
meeting security needs. Personal and telephone contacts are made before, during and after
installation of systems with departments and vendors.
III.
DISCRETION AND ACCOUNTABILITY
A.
Describe the extent to which the objectives and priorities of the work assignments are
prescribed or defined for the position and the extent to which they may be modified by an
incumbent of the position.
The general long-range objectives of work assignments are provided in this position
description. Identification of priorities and migration to new hardware/software will largely
be left to the incumbent.
B.
Considering all available guidelines, specific instruction, and assistance, describe the extent to
which they define or control the work methods, operational sequences, and decision-making
authority of the position and the extent to which these controls may be modified by an
incumbent of the position.
Regulations which apply to this position include Departmental Rules and Regulations, the
Wisconsin Administrative Code, University Employee Work Rules, and Wisconsin Statutes.
Information provided in training sessions and written guidelines will be used to aid work
performance, however, the employee exercises considerable latitude in determining when
and where to apply this information. Supervisory staff is available to assist in resolving major
work problems or for conferring while researching or planning a particular assignment. The
employee is expected to exercise considerable independent decision-making authority in
meeting the department's goals of protecting lives and property.
C.
Describe the nature and extent of the work review.
All work will be reviewed by an Assistant Chief of Police on a semi-weekly basis.
D.
Describe the extent to which accountability for the work is shared with other positions or
entities outside of the formal supervisory chain of command.
The integrity and accountability for the work product is shared in a very limited way. This
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Electronic Technician - Agency – Senior February 2013
position has unique responsibilities in the department. The position will work with a police
officer assigned to law enforcement technology and will support that position or assume
projects when they are identified as beyond the technology abilities of the police officer.
IV. PHYSICAL DEMANDS
Describe the nature, frequency, and intensity of any unusual physical demands placed on an
incumbent of the position.
Installation activities sometimes involve abnormal positions, awkward and uncomfortable locations
and adverse weather conditions.
V.
WORK ENVIRONMENT
Describe any unique or unusual physical surroundings in which an incumbent of the position works
and any special safety regulations or precautions which must be observed.
The University's diversified research facilities can produce exposure to such hazards as radioactive
materials, highly toxic or unstable chemicals and harmful biological materials which require a strict
compliance with safety procedures when entering such areas and the wearing of designated
protective gear. Technical assistance will be sought and appropriate protective clothing or safety
procedures will be determined to reduce risks.
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Electronic Technician - Agency – Senior February 2013