WAVE 1 impressions

Feedback on the framework and engagement has been extremely positive across all
projects.

Advisory Board members know that delivery is going to make a huge difference to the way
we all work, together and individually.
WAVE 2 Challenges

Maintaining business involvement in multiple projects has challenges but the concurrency
of analysis and development outweighs the short term pain at pinch points and the ability
to plan and draw down on backfill is a significant mitigating factor.

The Wave 2 programme is ambitious and rightly so.

Maintaining interconnectivity remains a key theme in Wave 2.
MUST
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HAVES: Continuing with Wave One roll outs
Continuing to enlist Schools and Units to ESD
Continuing with Student Funding Administration (FUND)
Continuing to build links with the Enhanced Record Card with SER functionalities
Continuing to work on Curriculum View, especially Programme Requirements and
Specifications so that rules are simplified, codified and well-structured to work with any
future developments on Advising.
MUST HAVE: Paperless Admissions

Received most support from Advisory Board.

All applications through e-Vision and/or StuTalk by September 2016.
MUST HAVE: Changes of Circumstance

Received full support from Advisory Board.

Wide impact and statutory linkages through UKVI and HESA student record data
MUST HAVE: Advising

Received full support from Advisory Board.

Impression from DoRep is that current advising system seems to focus on the avoidance of
timetable clashes and ticking visa boxes rather than providing a tool to advise students on
their academic career.

Interactive functionality to present options/future prospects to be a key part of new tool.

Cannot be done in isolation from Curriculum View.

Time with advisers keeps returning as a key student theme.
NOT YET READY: Marketing/recruitment tool (eg, Azorus)

Received little support from Advisory Board (only Mike Johnson commented on the need).

Cannot be done in isolation from ESD and Paperless Admissions.

Rationale: We have market areas that have gone through immense change and we are in
danger of losing our leading status due to quality of engagement with prospective
applicants all the way through to matriculated students. We need a coherent system that
will allow our recruitment and conversion to be clear and precise. We also are aware of
the risk factors of having multiple homemade CRM systems and the many different ways
our customer base is contacted. We have seen a few instances of error each year and
thus far it has had limited reputational damage.
NOT YET READY: Interactive workspaces with potential decommission of i-Saint

Received little support from Advisory Board (only Mike Johnson commented on the need).

Requires extensive cross-institutional support and drafting.
RESOURCING: The SER Team

Advertise across the institution to raise profile in Schools and increase pool

Kostas and Nicole Judd have been named as potential Team members for Advising
TRAINING

A focus on training will lie at the heart of Wave 2 to nurture and embed what has been
sown in Wave 1

Need investment in training consultancy from best providers

Consider potential for apprenticeships in e-Vision, Java, J-query, etc.

Explore links with CAPOD
NOW AND FUTURE: Continuous improvement

Define and explore how we make continuous improvement work at St Andrews

Explore the future with Change Unit and how momentum will be shared
Responses to SER Wave 2 prioritisation – 28 April 2015