Title:
Division:
Location:
TECHNICAL COORDINATOR
IT
Department: Campus Card Services
Campus Card Office, Upton Hall, Gorham Campus, with travel to University
of Southern Maine sites, including Portland and Lewiston Auburn College and
other UMS campuses when necessary.
Schedule:
Regular schedule 8am to 4:30pm Monday through Friday, flexible schedule
during first two weeks of semester starts and some weekend work required.
Emergency on-call response required after hours, including nights, weekends
and holidays
Organizational Relationships:
Reports to:
Director of Telecommunications and Campus Card Services
Supervises:
Student workers and subcontractors
Coordinates with: IT staff, partners of the USM Card, including UMS campuses, all
other USM departments, faculty, students, off campus vendors
II.
Statement of the Job
The Technical Coordinator is responsible for all technical operations related to the USM
Card program. This includes overseeing the management of multiple systems for producing
ID cards that provide financial services, facility use, and access control. Ensuring data
integrity, assisting and providing direction to multiple campus sites, coordinating software
upgrades and hardware installation and advising USMCard program partners are all essential
functions for the Technical Coordinator.
A comprehensive understanding of the operation, installation, and maintenance of multiple
hardware devices, connectivity, and software databases is required to provide insight and
direction to problem resolution. Working with departments and off-campus establishments
to implement new and enhanced services, the Technical Coordinator provides technical
oversight during the implementation of new programs.
Above all, this person works independently, providing technical expertise and oversight to
the USM Card Program.
III.
Essential Functions
1. Oversees all technical aspects of USM Card operations.
2. Provides technical expertise to UMS campuses, currently University of Maine at Augusta
(UMA) and the University of Maine at Machias (UMM), implementing new one-card
programs utilizing CBORD. This includes ordering and installation of equipment,
training staff on both software and hardware and troubleshooting problems.
3. Assists with development of new card applications within the USM community and offcampus to improve and expand the USM Card program.
4. Provides access control expertise (involving both off-line and on-line technologies) for
university construction and renovation projects. Makes recommendations on the access
control plan for the project as well as ordering and coordinating equipment installation.
5. Manages access control for the University: developing code schema and creating new
codes as new applications and buildings come online.
6. Provides expertise to resolve equipment failure and problems through comprehensive
knowledge of the interoperability of multiple hardware devices, network connectivity,
and software databases.
7. Coordinates hardware installation and maintenance and software upgrades. Acts as a
liaison with vendors who provide support to the USM Card system softwares, including
Odyssey, CCURE and IDWorks, to ensure timely resolution of problems, availability of
current information on software and full utilization of resources
8. Provides Residential Life, Dining Services and other partners with assistance as needed
to resolve technical issues and makes recommendations regarding purchase and
implementation of new services.
9. Coordinates and monitors data downloads for new semesters, Orientation, OLLI and
Summer Session.
10. Develops, updates, and maintains multiple functions and features within transaction
database (Odyssey) for card activities and expenditures, ensuring proper operation and
fiscal responsibility.
11. Analyzes and manages multiple USM Card software based computer systems that
involve developing reports, conducting queries to ensure data integrity, and implementing
quality control measures.
IV.
Marginal Functions
1. Assist evaluating and renewing vendor service contracts
2. Produce activity reports for departments.
3. Provides pro-active technical and operational support to other university departments.
4. Other functions as requested by the Director.
V.
Supervisory Responsibilities
Provides direct supervision of student employees hired to work in the field. Supervises
subcontractors as necessary.
VI.
Budget Responsibilities
Recommends acquisitions of new equipment, software and hardware upgrades and new
applications. Continually monitors the budget and provides the Director with relevant
information as requested on costs of operations and plans for improvement and expansion.
VII.
Public and Professional Activities
Attends certification courses and educational workshops as required and/or delegated to
enhance, maintain and improve appropriate skills and capabilities.
VIII. Contacts
Internal Contacts:
External Contacts:
IX.
Works closely with all university students and departments, both
academic and administrative.
Maintains contact with equipment and service vendors.
Knowledge, Skills and Abilities:
1. Advanced computer skills, including, databases, spreadsheets, OS expertise and
knowledge of network lans/vlans/wans.
2. Professional, process-oriented self-starter, capable of performing analytical tasks with
strong documentation skills.
3. Ability to work independently and be able to prioritize tasks and complete them in a
timely manner.
4. Experience supervising staff and coordinating with others.
5. Excellent customer service skills.
6. Availability on a flexible basis according to work flow and emergency situations.
7. Excellent written and oral communications skills.
X.
Qualifications
A Bachelor’s Degree in a computer-related field with one year experience in a technical
setting; or an Associate’s Degree with two year’s experience in a technical setting; or the
equivalent.
For Office Use Only:
Approved:
9/07/2012
Salary Band:
103
Job Family:
01
Unit:
UMPSA
Employee:
TBD
Position #:
00013617