Riverside Medical Centre
Dr Nayyar & Partners
www.riversidemedicalcentre.co.uk
Summer newsletter
Welcome to the summer edition of our Practice News& Information Leaflet.
Surgery Opening Times
Please note that we are open at the following times:-
Monday
Tuesday
Wednesday
Thursday
Friday
8.00am -18.00 phones
08.00-18.30
08.00-18.30
08.00-18.30
08.00-18.30
08.00-18.30
Walk in session from 8am until 10.30am
Walk in session from 8am until 10.30am
Named Accountable GP
From April this year, all patients must be allocated a ‘Named Accountable GP’
We have shared out the Patient list between our GP’s as follows:
Surname
GP
A,P,Q,R,W
Dr Higgins
C,D,I,J
Dr Shepherd
B,T,X,Z
Dr Self
E,H,Q
Dr Issac
F,G,K,L.M.N.Y
Dr Nayyar
O,S,U,V
Dr Mathews
This allocation does not alter the way the doctors work at the Practice and you can continue to see the
doctor of your choice where available.
Confidentiality
Please note we cannot give out information to anyone other than the patient unless we have the
written consent of the patient ( over the age of 16)
Summer 2015 Practice Newsletter
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Staff Training Days
Please make a note of the dates below when the surgery will close at 12 noon..

Wednesday 15 July

Wednesday 16 September

Wednesday 14 October

Wednesday 18 November
We will re-open the following day at 8.00am.
If you need a Doctor in an emergency please telephone NHS 111.
On-Line Services
Did you know you can now book & cancel your appointment and order your prescriptions on-line by
visiting www.riversidemedicalcentre.co.uk If you would like access to this facility, then please
ask at Reception. Please note that you will need to show one form of identification before we can
generate your login details.
SMS Text Messaging
The practice is continuing to send text reminders to patients for pre-booked appointments. If you
would like to be reminded about your appointment the day before it is due, then please provide us
with your mobile telephone number and a text message will be sent to you the day before your
appointment.
If you do not wish to be included in this service, then please inform the Receptionist.
Missed Appointments
If you need to cancel your appointment, then please contact the surgery. If you have access to our online services, you can cancel your appointment through this facility. A staggering number of
appointments are booked by patients and not attended. This reduces access for other patients.
Telephone triage (Assessment)
We provide telephone triage to determine the most appropriate treatment/appointment every
morning from 8am until 12 noon – if we can’t offer an appointment we can provide you with a
telephone triage appointment where our nurse or GP will phone you back to assess your symptoms
and book an appointment as needed or give advice on self-management.
Nurse Practitioner
Did you know that we have an Advanced Nurse Practitioner
Elaine Harrison is our Advanced Nurse Practitioner. Elaine is a prescribing nurse and can deal with
any presenting acute illness or injury, she works Monday Tuesday & Wednesday and has daily
appointments, some of which can be booked in advance.
Telephone Consultations
Did you know that you can book a telephone appointment with a GP rather than a face to face
consultation? Many medical problems can be safely managed over the phone. If the GP thinks you
need to be seen, he/she will book an appointment for you to come to surgery.
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Test Results
You can contact the surgery for test results from 11am – please note test results will only be given to
the patient unless we have received written consent from the patient to liaise with someone else on
their behalf
Prescription Line
Please use our prescription line 01977551939 to order your prescriptions, you can also order on line or
in person – we ask that you use the prescription counterfoil to re-order as this gives the correct names
of your medication. When the prescription line is closed there is an answerphone facility so you can
place your order at any time of the day or night. We ask that you give 48 hours’ notice (excluding
weekends) for us to prepare your prescription.
Free NHS Health checks
We are inviting you to attend your free NHS Health check. These checks are being offered to people
aged between 40 and 74 once every five years. The check is to assess your risk of developing heart
disease, stroke, kidney disease or diabetes. If there are any warning signs, then together we can do
something about it. By taking early action, you can improve your health and prevent the onset of
these conditions. There is good evidence for this. The check should take about 20 minutes (2
appointments needed on separate days)) and is based on straightforward questions and
measurements such as age, sex, family history, height, weight and blood pressure. There will also be a
simple fasting blood test to measure your cholesterol level. Following these tests (your second
appointment) you will receive personalised advice about what you can do to stay healthy. Please
contact the surgery for an appointment
Cancer Screening Programmes
If you receive an invite for Breast Screening, Cervical Screening (Smear) or receive a Bowel Cancer
Screening Kit, don’t ignore it.
Make an appointment for your check up. A few minutes of your time can be life saving. Finding
cancer early makes it more treatable
Shingles Vaccination
If you are aged 70 or 79 years of age you will be eligible to receive a shingles vaccination. You will
receive an invite if you fit the criteria. Appointments are available to book and we encourage anyone
who receives an invitation letter to book an appointment. If you do not wish to receive the
vaccination please let us know so we can document this in your medical records.
Pertussis (Whooping Cough) Vaccination
If you are pregnant and approaching your 28th week and you have not received a letter from the
practice inviting you in for the vaccination, please contact the surgery at your earliest convenience to
arrange an appointment. The vaccination will protect your baby from birth until they receive their
primary immunisations.
If you have previously had a pertussis vaccination in a prior pregnancy and are pregnant again, you
will need to be vaccinated again, regardless of how recently you had the previous vaccination.
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Flu vaccination
We are currently planning for this year’s flu campaign. Watch out for details of the clinics and your
invite letter and book your appointment early. Last year we vaccinated almost 2500 patients
Travel Vaccinations & advice
If you are planning a holiday soon and would like travel advice and vaccinations, please make an
appointment with one of our Practice Nurses to discuss your requirements. You may wish to look at
the following websites which offer information about travel which you may find useful:
www.fitfortravel.nhs.uk
www.nathnac.org
Please book your appointment at least 6 weeks prior to travelling.
New Electronic Prescribing Service
The Practice is now using the electronic prescribing service system. You can now nominate your
preferred pharmacy and we can electronically send your prescription to the pharmacy of your choice
without the need to print off paper copies. Please let your pharmacy know if you wish to sign up for
this service. ( Note that some prescription items are not suitable for electronic prescriptions)
Patient Representation Group
The practice has been working closely with members of our Patient Participation Group who will be
coming into the Practice to speak to patients about their experiences. We hope to be able to reflect on
any comments and make improvements where needed.
We meet from 4.30-6.00pm on the following dates and everyone is welcome to come and find out
what we do: 16 September & 18 November 2015
Staff News
The practice is a ‘training’ practice in the local area, and we are pleased to have the following doctors
as part of their rotation training:Dr Hadia Aslam (until 31 September 2015)
Dr Saadia Hayat (until August 2015)
2 new GP Registrars will be joining us from the beginning of August.
Dr Ramanpreet Nijjar (until August 2016)
Dr Kathryn Lazzerini (until August 2016)
We would also like to introduce Megan, our new receptionist who joined us at the beginning of June.
We said a sad farewell to Bev, one of our afternoon receptionists who has left the practice. We wish
her all the best for her future and thank her for the hard work and dedication she showed whilst part
of the team.
Car Parking
Please note that the care park to the rear of the surgery is for staff only
Autumn Newsletter
The Autumn Newsletter will be published in October.Please let us know if there is any information
you would find useful or if you would like to know more about our services.
Summer 2015 Practice Newsletter
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