Communication Template
These messages can be used to help communicate to your students about the REEF
setup process. Items in RED should be customized by you.
Subject:
Reminder: How to be Ready to Use REEF in Class
Message:
Dear Students,
I’m excited to let you know that I will be using REEF as my in-class polling software this
semester. I’d like to share with you the steps you’ll need to take to be ready for the first
day of class.
LMS Integration /Non LMS Integration
Choose one:
We are using a direct link between our school’s course and grade software and REEF.
So, please click on this link: [insert link] and follow the instructions to either create a
REEF account or to link an existing REEF account. You will then automatically add this
course to your REEF account.
I am transferring your grades from REEF to our school’s course and grade software, so
please go to http://www.reef-education.com to open a REEF account. Please note: you
MUST enter your student ID as part of your REEF registration. This is not an optional
field for you (the website does say this is an optional field). After opening your account
you will need to search for our school and my course, then add the course to your
REEF account within their site.
Clicker, REEF, or Both
Choose one:
I will be allowing you to use either your phone/computer to participate or an i>clicker
remote. If you choose to use your i>clicker remote you will need to register your remote
ID within your REEF account so that I know your i>clicker remote goes with your REEF
account. If you choose to use your phone or computer to participate in polls you will
need to purchase a REEF subscription. For questions regarding REEF subscriptions,
please see the FAQ’s below or visit http://support.reef-education.com. Purchasing a
REEF subscription is completely optional for you if you are using an i>clicker remote. By
purchasing a subscription you will have access to your session history for this course.
I will only be allowing the use of computers or smart devices to participate in polls. You
will need to purchase a REEF subscription for this course. For questions regarding
REEF subscriptions, please see the FAQ’s below or visit http://support.reefeducation.com.
I will only be allowing the use of i>clicker remotes to participate in polls. You will need to
have an i>clicker remote for this course. You will need to register your remote ID within
your REEF account so that I know your i>clicker remote goes with your REEF account.
Purchasing a REEF subscription is completely optional for you. By purchasing a
subscription you will have access to your session history for this course.
Please note that REEF support is available if you have any specific questions. I’ve also
included FAQ’s below to help answer some questions we believe you may have.
Sincerely,
[insert your name]
FAQ’s for Registration/REEF Setup
What is the difference between i>clicker and REEF?
That's a great question! Both REEF and i>clicker are a type of software that instructors
can use to run classroom polls. Your instructor may use i>clicker and allow students to
respond to questions with the REEF polling application on their laptop or smartphone, or
your instructor may use the REEF software and allow students to participate using the
REEF software or an i>clicker remote. Make sure you follow your instructor’s directions
for getting set up for his or her class.
If I buy REEF do I still need an i>clicker remote to vote?
First, you need to know what your instructor allows. If your instructor allows use of
laptops or smartphones and you purchase a REEF subscription you will not need to
purchase an i>clicker remote.
Where do I register my i>clicker remote?
If your instructor is using the REEF software and you are using an i>clicker remote to
participate, you need to log into your free REEF account and click on the menu icon on
the top-left corner. Next, you will need to click on Profile, and Register Clickers. There,
you will enter the Clicker ID for your remote: the 8-character code found on the sticker
on the remote. If your instructor is using the i>clicker software in class, you will need to
register your i>clicker remote at iclicker.com or within your school's grade and course
software. Check with your instructor or your syllabus for directions.
Can I open more than one REEF account in order to use the 2-week trial multiple
times?
No. There is no way to combine scores from different REEF accounts. In order to
participate using your computer or smart device and earn points for an entire semester,
you will need to purchase a REEF subscription.
Do I need to buy the subscription?
You only need to pay for a REEF subscription if you plan to use your laptop or
smartphone/tablet to participate in class polls or if you choose to use your session
history as a study guide.
It says my subscription ended, what do I do now?
There is no cost to open or maintain a REEF account. You do, however, need to pay for
a REEF subscription if you plan to use your laptop or smart device to participate in class
polls or if you choose to use your session history as a study guide. You can purchase a
REEF subscription by visiting reef-education.com and logging into your REEF account,
then follow the prompts or you can purchase a subscription through the App Store or
Google Play. The campus bookstore may also sell REEF subscription codes or you may
have received one if you purchased an i>clicker remote. You can enter those codes by
logging into your REEF account, clicking the Menu icon, and choosing Enter Access
Code.
How do I make a subscription payment?
You can extend your REEF subscription at any time, there is no need to wait until your
subscription expires. For web credit card or iOS/Android in-app purchases, navigate to
the Subscriptions section in the main navigation panel. Click or tap on the remaining
subscription time for the account and you will be presented with a list of purchase
options ranging from 6-months to 4-years. If you have an access code, this code must
be entered from the web application. Log into your account at app.reef-education.com
then select the Enter Access Code option from the main navigation panel. This option is
not supported in either the iOS or Android app.
I can’t find my institution or my course.
Make sure you are spelling your institution correctly. Check with your instructor to be
sure you are entering your information correctly.
Subject:
Warning: You’re Not Receiving REEF Points
Message:
Dear Student,
In reviewing your REEF scores it looks like you are not receiving REEF points. Please
follow the instructions below to ensure that you are properly registered for this course in
your REEF software and have taken all steps necessary to receive points.
LMS Integration /Non LMS Integration
Choose one:
We are using a direct link between our school’s course and grade software and REEF.
So, please click on this link: [insert link] and follow the instructions to either create a
REEF account or to link an existing REEF account. You will then automatically add this
course to your REEF account.
I am transferring your grades from REEF to our school’s course and grade software, so
please go to http://www.reef-education.com to open a REEF account. Please note: you
MUST enter your student ID as part of your REEF registration. This is not an optional
field for you (the website does say this is an optional field). After opening your account
you will need to search for our school and my course, then add the course to your
REEF account within their site.
Clicker, REEF, or Both
Choose one:
I will be allowing you to use either your phone/computer to participate or an i>clicker
remote. If you choose to use your i>clicker remote you will need to register your remote
ID within your REEF account so that I know your i>clicker remote goes with your REEF
account. If you choose to use your phone or computer to participate in polls you will
need to purchase a REEF subscription. For questions regarding REEF subscriptions,
please see the FAQ’s below or visit http://support.reef-education.com. Purchasing a
REEF subscription is completely optional for you if you are using an i>clicker remote. By
purchasing a subscription you will have access to your session history for this course.
I will only be allowing the use of computers or smart devices to participate in polls. You
will need to purchase a REEF subscription for this course. For questions regarding
REEF subscriptions, please see the FAQ’s below or visit http://support.reefeducation.com.
I will only be allowing the use of i>clickers to participate in polls. You will need to have a
clicker for this course. You will need to register your remote ID within your REEF
account so that I know your i>clicker remote goes with your REEF account. Purchasing
a REEF subscription is completely optional for you. By purchasing a subscription you
will have access to your session history for this course.
Please note that REEF support is available if you have any specific questions. I’ve also
included some FAQ’s below to help answer some questions we believe you may have.
Sincerely,
[insert your name]
Responses to Frequently Asked Questions
FAQ’s for Not Receiving Points
Why aren’t my clicker points showing up in my course and grade software?
If you are sure that your instructor has uploaded REEF scores to your LMS and your
clicker points are still not showing up, follow the REEF troubleshooting guide to make
sure you are properly set up. You can find this guide on the REEF support website
(http://support.reef-education.com)
Where do I register my i>clicker remote?
If your instructor is using the REEF software and you are using an i>clicker remote to
participate, you need to log into your free REEF account and click on the menu icon on
the top left-hand corner. Next, you will need to click on Profile, and Register Clickers.
There, you will enter the Clicker ID for your remote - the 8-character code found on the
sticker on our remote. | If your instructor is using i>clicker software (not REEF) in class
you'll need to register your i>clicker remote at iclicker.com or within your school's grade
and course software. Check with your instructor or your syllabus for directions.
Can I open more than one REEF account in order to use the 2-week trial multiple
times?
No. There is no way to combine scores from different REEF accounts. In order to
participate using your computer or smart device and earn points for an entire semester
you will need to purchase a REEF subscription.
Do I need to buy the subscription?
You only need to pay for a REEF subscription if you plan to use your laptop or
smartphone/tablet to participate in class polls or if you choose to user your session
history as a study guide.
It says my subscription ended, what do I do now?
There is no cost to open or maintain a REEF account. You do, however, need to pay for
a REEF subscription if you plan to use your laptop or smart device to participate in class
polls or if you choose to use your session history as a study guide. You can purchase a
REEF subscription by visiting reef-education.com and logging into your REEF account,
then follow the prompts, or you can purchase a subscription through the App Store or
Google Play. The campus bookstore may also sell REEF subscription codes or you may
have received one if you purchased an i>clicker remote. You can enter those codes by
logging into your REEF account, clicking Menu icon, and choosing Enter Access Code.
How do I make a subscription payment?
You can extend your REEF subscription at any time, there is no need to wait until your
subscription expires. For web credit card or iOS/Android in-app purchases, navigate to
the Subscriptions section in the main navigation panel. Click or tap on the remaining
subscription time for the account and you will be presented with a list of purchase
options ranging from 6-months to 4-years. If you have an access code, this code must
be entered from the web application. Log into your account at app.reef-education.com
then select the Enter Access Code option from the main navigation panel. This option is
not supported in either the iOS or Android app.
I can’t find my institution or my course.
Make sure you are spelling your institution correctly. Check with your instructor to be
sure you are entering your information correctly.
Do I need to buy both a clicker and a REEF subscription?
Having both a clicker and REEF subscription offers you the most flexibility to use either
device and to have access to your session history. However, you are not required to
have both. If your instructor allows mobile devices, you do not need an i>clicker remote.
If your instructor allows clickers, you do not need a subscription. Note that if you are
using an i>clicker remote you are still required to create a free REEF account, register
your clicker to the account, and add your instructor's course in order to receive credit
provided your instructor is using the REEF Polling software in class. Make sure that you
know what your instructor allows in class.