Technical Design Specialist job specification

Permanent Technical Design Specialist
Working Pattern: Full time, with applications on a job share basis welcomed
Salary: £25,120 to £30,536
About the Post
The Business Information Technology (BIT) Office is responsible for developing and
maintaining the IT solutions and their underlying infrastructure which support and
enable the business of the Parliament and its Members. The office supports
approximately 1250 network users with the majority of services delivered from
Holyrood. In addition, BIT also supports in excess of 100 constituency and regional
offices as well as homeworkers.
The office organisational structure has three main elements. These elements are
the Programme Management Office, Business Applications and Infrastructure.
This roles lies within the Infrastructure function and reports to the Technical Design
Senior Specialist. The Technical Design Specialist, will work with the Technical
Design Senior Specialist, and others, to ensure the effective planning, design and
optimisation of the IT infrastructure used to support and enable the business of the
This role provides a great opportunity to develop your professional skills and
knowledge and gain experience in some leading-edge technologies including
Windows 10 and Office 365. You will have the opportunity to innovate using new
and established technologies to help MSPs perform their duties, to support and
enhance the democratic process and to engage with the people of Scotland.
Working collaboratively with other BIT staff, suppliers and stakeholders, you will
ensure the successful delivery of projects and services. You will also ensure the
continuous improvement of the technical environment taking into account business
needs and the changing technology landscape.
Specific duties will include:
1. Contributing to design and planning of new technical solutions
2. Implementing new technical solutions where appropriate
3. Analysing the technical performance and reliability of products, systems and
services against industry standards.
4. Gathering and documenting business requirements and translating them into
technical design propositions
5. Working with the BIT management team and senior technical colleagues to
develop service and infrastructure improvement plans.
6. Consulting with and making recommendations to IT users and colleagues in
the selection of hardware and software products to address business
7. Managing incidents and problems, performing root cause analysis,
documenting solutions and identifying and implementing service improvement
8. Responsibility for contract management and supplier management/coordination
Skills, Qualifications and Experience
You will have relevant professional experience. You will also have a customer focus
and service delivery experience.
Your CV and covering statement will demonstrate your skills, qualifications and
experience. If you are selected for interview you will be assessed on the following
Technical knowledge/skills
 Core Microsoft technologies including Office 365, Windows Server and
Desktop, Microsoft Office and Dynamics CRM
 Mobile technologies including Enterprise Mobility Platforms and iOS
 Remote access technologies including Citrix XenApp and Cisco AnyConnect
 Cloud-based solutions, in particular SaaS offerings to meet specific business
Teamwork, interpersonal and communication
 Ability to work collaboratively with team members and other teams, including
suppliers, to establish technical designs for IT infrastructure and to
successfully deliver goals
 Ability to positively communicate new solutions to other teams while
encouraging and responding to their feedback.
 Ability to identify key information from a technical and non-technical
perspective and communicate it appropriately in a variety of formats
 Ability to build productive working relationships with customers and suppliers
 Ability to multi-task on several high priority activities effectively keeping
stakeholders informed of progress and proactively pursuing completion in a
timely fashion.
Problem solving and decision making
 Proven ability to analyse and solve complex problems
 Ability to research technologies and identify appropriate solutions for specific
 Ability to understand business challenges and translate them into technical
 Ability to develop and document options for technical solutions
 Ability to exploit current technologies to get the most from current investment
Planning, organising and delivering
 Ability to use time management techniques to efficiently plan and manage
own workload
 Project planning experience with the ability to define and take ownership of
work modules
How to apply
To apply, send your CV and a covering statement demonstrating your Skills,
Qualifications and Experience to [email protected]
Closing date
Friday 11 December 2015. We intend to interview the week beginning 14 December
Salary range: £25,120 to £30,536. The starting salary depends on your skills and
abilities. Progression from the minimum to maximum salary is within 3 years
We offer a great range of benefits including 40.5 days’ leave (including public
holidays), the opportunity to join the Civil Service pension arrangement and flexible
working arrangements and family-friendly policies.