Permanent Technical Design Specialist Working Pattern: Full time, with applications on a job share basis welcomed Salary: £25,120 to £30,536 About the Post The Business Information Technology (BIT) Office is responsible for developing and maintaining the IT solutions and their underlying infrastructure which support and enable the business of the Parliament and its Members. The office supports approximately 1250 network users with the majority of services delivered from Holyrood. In addition, BIT also supports in excess of 100 constituency and regional offices as well as homeworkers. The office organisational structure has three main elements. These elements are the Programme Management Office, Business Applications and Infrastructure. This roles lies within the Infrastructure function and reports to the Technical Design Senior Specialist. The Technical Design Specialist, will work with the Technical Design Senior Specialist, and others, to ensure the effective planning, design and optimisation of the IT infrastructure used to support and enable the business of the Parliament. This role provides a great opportunity to develop your professional skills and knowledge and gain experience in some leading-edge technologies including Windows 10 and Office 365. You will have the opportunity to innovate using new and established technologies to help MSPs perform their duties, to support and enhance the democratic process and to engage with the people of Scotland. Duties Working collaboratively with other BIT staff, suppliers and stakeholders, you will ensure the successful delivery of projects and services. You will also ensure the continuous improvement of the technical environment taking into account business needs and the changing technology landscape. Specific duties will include: 1. Contributing to design and planning of new technical solutions 2. Implementing new technical solutions where appropriate 3. Analysing the technical performance and reliability of products, systems and services against industry standards. 4. Gathering and documenting business requirements and translating them into technical design propositions 5. Working with the BIT management team and senior technical colleagues to develop service and infrastructure improvement plans. 6. Consulting with and making recommendations to IT users and colleagues in the selection of hardware and software products to address business requirements 7. Managing incidents and problems, performing root cause analysis, documenting solutions and identifying and implementing service improvement opportunities. 8. Responsibility for contract management and supplier management/coordination Skills, Qualifications and Experience You will have relevant professional experience. You will also have a customer focus and service delivery experience. Your CV and covering statement will demonstrate your skills, qualifications and experience. If you are selected for interview you will be assessed on the following skills: Technical knowledge/skills Core Microsoft technologies including Office 365, Windows Server and Desktop, Microsoft Office and Dynamics CRM Mobile technologies including Enterprise Mobility Platforms and iOS Remote access technologies including Citrix XenApp and Cisco AnyConnect VPN Cloud-based solutions, in particular SaaS offerings to meet specific business needs Teamwork, interpersonal and communication Ability to work collaboratively with team members and other teams, including suppliers, to establish technical designs for IT infrastructure and to successfully deliver goals Ability to positively communicate new solutions to other teams while encouraging and responding to their feedback. Ability to identify key information from a technical and non-technical perspective and communicate it appropriately in a variety of formats Ability to build productive working relationships with customers and suppliers Ability to multi-task on several high priority activities effectively keeping stakeholders informed of progress and proactively pursuing completion in a timely fashion. Problem solving and decision making Proven ability to analyse and solve complex problems Ability to research technologies and identify appropriate solutions for specific requirements Ability to understand business challenges and translate them into technical requirements Ability to develop and document options for technical solutions Ability to exploit current technologies to get the most from current investment Planning, organising and delivering Ability to use time management techniques to efficiently plan and manage own workload Project planning experience with the ability to define and take ownership of work modules How to apply To apply, send your CV and a covering statement demonstrating your Skills, Qualifications and Experience to [email protected] Closing date Friday 11 December 2015. We intend to interview the week beginning 14 December 2015 Salary Salary range: £25,120 to £30,536. The starting salary depends on your skills and abilities. Progression from the minimum to maximum salary is within 3 years Benefits We offer a great range of benefits including 40.5 days’ leave (including public holidays), the opportunity to join the Civil Service pension arrangement and flexible working arrangements and family-friendly policies.