Course information
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V00.0
Diploma of Leadership and
Management
(BSB51915)
New Zealand
This qualification offered by the PSA is part of the Business Services Training
Package (BSB07) developed by the government to standardise training nationally.
The qualification is recognised throughout Australia. The course requires participation
in face to face or online sessions together with workplace projects and group
presentations to demonstrate competence.
2015
2012
Course aim
This course aims to build the participants skills, abilities and experience in leadership and
management across a range of industry contexts. Participants will be able to plan, organise,
implement and monitor their own workload and their team’s workload to support their
organisation’s requirements.
Course overview
This training consists of online learning portal, face to face sessions or live classroom sessions
and hard copy learner guides which will help you build your knowledge and skills in a managerial
environment. You must successfully complete 12 units to attain the qualification. The units which
PSA delivers are listed and described in the section Course content.
Assessment involves a variety of methods including project work, question and answers,
presentations and some observations. The program is designed so you build upon your
managerial skills within the pharmaceutical environment. The non-pharmacy environment stream
is also available upon request.
Benefits of the course
Successful completion of the Diploma of Leadership and Management BSB51915 will provide
you with a nationally recognised qualification.
Whilst the course is tailored to the pharmacy setting, the skills obtained are applicable to any
management role.
Eligibility
You need to be working in a pharmacy management role with the opportunity to implement
changes in the workplace or to develop the skills necessary to take on a management role.
Language, literacy and numeracy
The minimum requirement is that you have completed Year 10 English and Maths, or equivalent.
If you are concerned about your skills in this area, contact the PSA and we will provide you with
contact details for appropriate courses.
Course information: Diploma of Leadership and Management V1 I © Pharmaceutical Society of Australia Ltd. I 2
Course content - 12 units required
Unit code
Unit title
BSBLDR501
Develop and use emotional intelligence
(core unit)
Understand how to use emotional intelligence to increase self-awareness, selfmanagement, social awareness and relationship management in the context of the
workplace
BSBLDR502
Lead and manage effective workplace relationships
(core unit)
Learn how to establish and manage processes and procedures to support workplace
relationships taking into account the organisation's values, goals and cultural diversity
BSBWOR502
Lead and manage team effectiveness
(core unit)
Develop the ability to lead teams to build a positive culture within work teams and to
actively engage with the management of the organisation
BSBMGT517
Manage operational plan
(core unit)
Learn how to develop and monitor implementation of the operational plan to provide
efficient and effective workplace practices within the organisation’s productivity and
profitability plans
BSBCUS501
Manage quality customer service
Understand your customers and their pharmaceutical needs. Meet their needs with
sensational customer service. Set service standards and train your staff to meet and
exceed those standards
BSBMGT502
Manage people performance
Learn how to encourage high performance through the use of performance indicators and
regular effective feedback. Coach for excellence
BSBINM501
Manage an information or knowledge management system
Manage business information and the retention of corporate knowledge. Focus on the
skills and knowledge required to organise training in the use of, and effective management
of systems
BSBWHS501
Ensure a safe workplace
Understand your legal obligations for work health and safety. Develop clear policies and
procedures that protect your staff and ensure that accidents are foreseen and prevented
BSBFIM501
Manage budgets and financial plans
Includes planning and implementing financial management approaches, supporting team
members whose role involves aspects of financial operations, monitoring and controlling
finances, and reviewing and evaluating effectiveness of financial management processes
in line with the financial objectives of the work team and the organisation
BSBINN502
Build and sustain an innovative work environment
Develop and implement a holistic approach to the integration of innovation across the
pharmacy. Implement strategies to encourage innovative thinking in staff and allow them to
develop innovative approaches to job tasks
BSBMKG514
Implement and monitor marketing activities
Learn how to market the pharmacy and its product range in a rapidly changing
environment. Develop strategies to compete against other pharmaceutical distribution
channels – both existing and emerging
BSBWOR501
Manage personal work priorities and professional development
Be a role model for planning, organising and effective time management whilst maintaining
the right work/life balance. Seize development opportunities to improve your own skills
Course information: Diploma of Leadership and Management V1 I © Pharmaceutical Society of Australia Ltd. I 3
Course fees and payment terms
All course fees are GST free.
Full qualification enrolment: AUD$4,500
Fees per unit:
Units (12 are required for the full qualification)
Unit fee
BSBLDR501
Develop and use emotional intelligence
AUD$375
BSBLDR502
Lead and manage effective workplace relationships
AUD$375
BSBWOR502
Lead and manage team effectiveness
AUD$375
BSBMGT517
Manage operational plan
AUD$375
BSBCUS501
Manage quality customer service
AUD$375
BSBMGT502
Manage people performance
AUD$375
BSBINM501
Manage an information or knowledge management system
AUD$375
BSBWHS501
Ensure a safe workplace
AUD$375
BSBFIM501
Manage budgets and financial plans
AUD$375
BSBINN502
Build and sustain an innovative work environment
AUD$375
BSBMKG514
Implement and monitor marketing activities
AUD$375
BSBWOR501
Manage personal work priorities an professional development
AUD$375
PSA has flexible payment options:

Single payment of AUD$4,500.

Monthly or quarterly equal instalments across 12 months – option available to PSA
members: AUD$375 (12 monthly instalments) / AUD$1,125 (4 quarterly instalments; 1
instalment every 3 months).
For more detailed information regarding our fees and payment options, please refer to the PSA
website or contact training@psa.org.au
Course information: Diploma of Leadership and Management V1 I © Pharmaceutical Society of Australia Ltd. I 4
Refund policy
Where a student withdraws from a VET unit of study after the relevant census date, any refund of
VET tuition fees is at the discretion of the Pharmaceutical Society of Australia.
All refunds must be requested in writing to the PSA with name, address, contact details, course
details, date and reason for requesting a refund. Course fees are non-transferable.
Length of the course
The course is conducted over 10 months and includes integrated assessments to show
competence over that time. The course should be completed within 12-18 months of its
commencement. However, if more time is needed to demonstrate competency, this will be
considered and approved on an individual basis. Please contact the PSA if more time is required.
Enrolment process
You can enrol at any time. Complete the enrolment form and send to the PSA along with your
payment. Once your enrolment and payment is processed, you will receive all course materials
along with a confirmation letter outlining your study schedule.
Recognition of prior learning and mutual obligation
Recognition of prior learning (RPL) is a process by which a prospective student can demonstrate
knowledge and competencies currently held, as a result of past experience or training, and
through this, possibly gain credit towards a qualification.
If you wish to be considered for RPL you must contact the PSA, who will consider your
application. If it is decided to progress with RPL you will be advised of the associated fee and
matched with an appropriate trainer who will provide details of the evidence required.
As a Registered Training Organisation (RTO), the PSA also has a Mutual Recognition Policy,
which means that we will accept credentials issued by any other RTO in any State/Territory of
Australia. If you can demonstrate that you have completed, or partially completed, relevant
certificates or units of competency through another RTO, the PSA will recognise and grant credit
for all relevant prior learning encompassed in these.
Access, equity and privacy
The PSA and its employees embrace the principles of Work Health and Safety and strive to
ensure that all potential and current students receive access and equity into all organised
courses. In regard to training courses for which it is responsible, the PSA strives to ensure that
any person who meets the entrance criteria has appropriate access to resources to achieve a
positive outcome.
Course information: Diploma of Leadership and Management V1 I © Pharmaceutical Society of Australia Ltd. I 5
The PSA is an equal opportunity organisation and encourages people with disabilities to access
government funded training. We also respect an individual’s right to privacy and will meet all
requirements of the Privacy Legislation when dealing with student information and records.
What happens if I have problems while undertaking the
course?
If you have any problems or concerns while undertaking the course, your first point of contact is
your Training Officer in your local PSA branch.
What happens if I am judged to be ‘not yet competent’ in the
assessment?
Firstly, the assessor will discuss this with you in detail and you will be given an opportunity to resubmit the assessment. This may require you to review course notes, undertake further research
and discuss the marker/assessor’s comments with your mentor or peers.
Disciplinary procedures
Your assessment portfolio will have a date/s by which it must be completed and returned for
assessment. You may extend this period if required, however, you must notify the PSA, as
assessments returned late without official extension may incur a penalty. In special
circumstances consideration will be given regarding extensions and any other appropriate
adjustments discussed.
All content provided in your projects, assignments and assessment tasks must be your own work.
It should be understood, the PSA cannot accept or assess any work submitted which has been
plagiarised.
How do I access my student record?
If you wish to access your student record after completion of the unit/course you must request
this in writing to the PSA.
Appeals and complaints
We encourage individuals to discuss any problems they may have with their trainer or with a
representative of the PSA. These informal discussions are seen as an opportunity to improve the
course. If the issues are not resolved satisfactorily then a formal complaint or appeal can be
made. Formal complaints must be made in writing.
The PSA Appeals and Complaints form is available for download on our website or you may like
to contact us for more information.
In the event an appeal or complaint cannot be resolved, you may contact consumer affairs in your
local state for further advice www.consumerlaw.gov.au
Course information: Diploma of Leadership and Management V1 I © Pharmaceutical Society of Australia Ltd. I 6
Course information: Diploma of Leadership and Management V1 I © Pharmaceutical Society of Australia Ltd. I 7
PHARMACEUTICAL SOCIETY
OF AUSTRALIA LTD.
BRANCH CONTACT
DETAILS
ABN 49 008 532 072
P: 1300 369 772
F: 1300 369 771
NATIONAL OFFICE
Pharmacy House
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PO Box 42
Deakin West ACT 2600
P: 02 6283 4777
F: 02 6285 2869
E: psa.nat@psa.org.au
www.psa.org.au
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PACE
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