Frequently asked questions
Eligibility / General information
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Why are there only 100 Work and Holiday visas each year?
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What if I miss out? Is there a waiting list for next year?
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Can I apply for a Work and Holiday visa if I’m not a Malaysian citizen?
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Will I be eligible if I finish university at the end of the year?
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Will I be eligible if I have a Diploma or Advanced Diploma?
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Can I apply if I’m not between 18 and 30 years old?
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What level of English do I need?
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Where can I find out if I am eligible for the Work and Holiday visa?
Preparing your Work and Holiday visa application
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How much is the visa application charge?
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What methods of payment do you accept?
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Where can I get an application form?
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Where can I get a checklist?
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What if I don’t have all the documents?
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Where do I get a Malaysian Certificate of Good Conduct?
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Where can I get my documents certified?
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Where can I get my documents translated?
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Should I do my medicals before I lodge my application?
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My passport will expire when I intend to be in Australia. What should I do?
How to lodge a Work and Holiday visa application
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Where do I go to lodge my application?
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How do I get an appointment to lodge my application?
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Can someone else submit my application on my behalf?
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Can I post/courier in my application?
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I was asked to undergo health checks and did them straight away, so why
hasn’t my application been decided?
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How long do I have to wait for a decision to be made?
Post decision
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Do I need a visa label?
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How long is my Work and Holiday visa valid for?
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My passport is lost/stolen or I’ve been issued with a new passport. What
should I do?
Further enquiries

I have read FAQs and still have a question. Who can I contact for help?
Work and Holiday visa – FAQs for 2014-2015 applications
Eligibility / General information
Why are there only 100 Work and Holiday visas each year?
The Malaysian and Australian Governments have reciprocal arrangements whereby
each country currently offers a maximum of 100 Work and Holiday visas per
programme year to citizens of the other country.
Once Australia has granted 100 Work and Holiday visas to Malaysian citizens for the
programme year, no more can be granted until the following programme year. A
programme year runs from 1 July of the current year, to 30 June of the following
year.
What if I miss out? Is there a waiting list for next year?
Unfortunately we do not maintain a waiting list as interest and demand for the Work
and Holiday visa is very high.
The Australian High Commission in Kuala Lumpur will update its website if further
appointments to lodge an application for a Work and Holiday visa become available
during the current programme year.
Can I apply for a Work and Holiday visa if I’m not a Malaysian citizen?
The Australian High Commission in Kuala Lumpur processes Work and Holiday visa
applications for Malaysian citizens only.
However, the Australian Government has similar arrangements with other countries
and therefore you may eligible if you are a citizen of another participating country.
For more information see http://www.immi.gov.au/Visas/Pages/462.aspx
Will I be eligible if I finish university at the end of the year?
You will only be eligible for a Work and Holiday visa if you have successfully
completed at least two (2) years of undergraduate university study.
For more information on education requirements see
http://www.immi.gov.au/Visas/Pages/462.aspx
Will I be eligible if I have a Diploma or Advanced Diploma?
No. You must have either successfully completed at least two (2) years of
undergraduate university study or hold a tertiary qualification before you are eligible.
Tertiary qualification means: Doctoral degree, Masters degree, Bachelor degree,
Associate degree, Graduate diploma and Graduate certificate.
All other types of qualifications are not acceptable.
Will I be eligible if I’m not between 18 and 30 years old?
No. If you are not aged between 18 and 30 years (inclusive) on the date you apply,
your Work and Holiday visa application will be refused.
Work and Holiday visa – FAQs for 2014-2015 applications
What level of English do I need?
You must provide evidence that you have functional English. This can be:
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an International English Language Testing System (IELTS) average score of
at least 4.5 for the four test components (speaking, reading, listening and
writing) no more than two years ago
a Test Of English as a Foreign Language (TOEFL) score of 133 on a
computer-based test, 450 on a paper-based test or 45-46 on an internetbased test, no more than two years ago
the Occupational English Test (OET) no more than two years ago
all years of primary education and at least three years of secondary school at
an institution where all the instruction was in English
at least five years of secondary education (high school) at an educational
institution in which all instruction was in English
a post-secondary qualification with at least two years of full-time study, in
which all tuition was in English
at least one year of full-time study or equivalent towards a degree, higher
degree, diploma or associate diploma at an Australian institution where all the
instruction was in English.
Where can I find out if I am eligible for the Work and Holiday visa?
The Department of Immigration and Border Protection website has comprehensive
information about the eligibility requirements for a Work and Holiday visa, see
http://www.immi.gov.au/Visas/Pages/462.aspx
Information is also available on the Australian High Commission, Malaysia, website
at http://www.malaysia.embassy.gov.au/klpr/work_holiday.html
Preparing your Work and Holiday visa application
How much is the Visa Application Charge?
Visa Application Charges (VAC) are reviewed on 1 July each year and this may
increase the cost of a visa application.
For the current VAC for a Work and Holiday visa, see
http://www.immi.gov.au/Help/Pages/fees-charges/visa.aspx
What methods of payment do you accept?
To pay for the Visa Application Charge you can use:
 Cash (in Malaysian Ringgit only)
 Bank draft
 Credit card (in Australian Dollars – to do this, fill in the payment section of the
application form)
Debit cards and personal cheques are not accepted.
Make sure you have enough money to pay for the Visa Application Charge as unpaid
applications are deemed invalid.
Where can I get an application form?
Form 1208 Application for a Work and Holiday Visa is available on the Department of
Immigration and Border Protection website at
http://www.immi.gov.au/allforms/application-forms/
Work and Holiday visa – FAQs for 2014-2015 applications
You should also download the checklist as it provides information on the documents
you should submit as part of your application. See
http://www.immi.gov.au/Visas/Pages/462.aspx
Where can I get a checklist?
The checklist is available on the Department of Immigration and Border Protection
website at http://www.immi.gov.au/Visas/Pages/462.aspx (Hint – look under the ‘Visa
applicants’ tab)
What if I don’t have all the documents?
The supporting documents are required to help assess if you have met the criteria for
the Work and Holiday visa. If you do not submit all the necessary supporting
documents, your visa application may be decided on the information you have
provided. If you are found to have not met the criteria, then your application will be
refused.
Where do I get Malaysian Certificate of Good Conduct?
You must submit the original Malaysian Certificate of Good Conduct (CGC) as part of
your application – if you do not do so, your application will be invalid and will not be
accepted.
The Malaysian CGC is issued by the Malaysian Ministry of Foreign Affairs and can
only be applied for online via the e-Consular link on the Ministry of Foreign Affairs
website at: http://www.kln.gov.my
Note: We are unable to enquire or obtain the certificate on behalf of applicants.
Where can I get my documents certified?
A commissioner of oaths, notary public, justice of the peace, qualified lawyer or an
accountant with Australian Certified Practising Accountant (CPA) or Australian
Chartered Accountant (CA) recognition will be able to certify your documents. The
Consular section of the Australian High Commission in Kuala Lumpur can also certify
your documents for a fee.
For information on notarial services, visit the Department of Foreign Affairs and
Trade website at http://www.smartraveller.gov.au/services/legalising-documents.html
Where can I get my documents translated?
The Australian High Commission in Kuala Lumpur does not offer translation services.
There is no specified requirement as to who translates your documents, provided
they are a qualified translator.
Should I do my medicals before I lodge my application?
No. You should wait until your case officer sends you a request to complete a chest
x-ray at a panel doctor. In some cases, you may be required to undertake a medical
examination.
Work and Holiday visa – FAQs for 2014-2015 applications
My passport will expire when I intend to be in Australia. What should I do?
It is recommended that you travel with a passport that is valid for the duration of your
intended stay in Australia. If you get a new passport before you travel to Australia,
you should notify us to update your passport details. See the section below on My
passport is lost/stolen or I’ve been issued with a new passport. What should I do?
How to lodge a Work and Holiday visa application
Where do I go to lodge my application?
Once you have completed your visa application form and have all your supporting
documents, you will need to make an appointment to lodge your visa application in
person at the Australian Visa Application Centre (VFS Global).
VFS Global is located at:
Suite 19.06, 19th Floor,
Wisma MCA
163 Jalan Ampang
Kuala Lumpur
Note: You will ONLY be able to lodge a Work and Holiday visa application if you
have made an appointment to do so, and there will only be 100 appointment slots.
These will be made available from 9am on Monday 4 August 2014.
How do I get an appointment to lodge my application?
The only way to make an appointment to lodge a Work and Holiday visa application
will be to make an appointment online via the Australian Visa Application Centre
(VFS Global) website. Appointment slots will only be available from 9am on Monday
4 August 2014.
To make an appointment from 9am on Monday 4 August 2014 visit the following
website link:
http://www.vfsglobal.com/australia/malaysia/schedule_an_appointment.html
Can someone else submit my application on my behalf?
No, the applicant must lodge their application in person at the Australian Visa
Application Centre (VFS Global). This is because the applicant will need to provide
their biometrics (ie fingerprints and a facial photograph) when they lodge their
application.
Can I post/courier in my application?
No, the applicant must lodge their application in person at the Australian Visa
Application Centre (VFS Global). This is because the applicant will need to provide
their biometrics (ie fingerprints and a facial photograph) when they lodge their
application.
I was asked to undergo health checks and did them straight away, so why
hasn’t my application been decided yet?
When you undertake a medical check at a panel doctor in Malaysia, the results of
those checks will be sent electronically to Australia for assessment by an Australian
Government approved medical officer at the Health Operations Centre (HOC).
Depending on HOC’s workloads and priorities, a medical officer may not look at your
medical results straight away. Moreover, the medical officer may need to request
further medical information from you before they can decide whether or not you meet
the health requirement. Therefore, the Australian High Commission is unlikely to
know the outcome of your health checks for at least one to two weeks after you have
undertaken them in Malaysia.
Work and Holiday visa – FAQs for 2014-2015 applications
How long do I have to wait for a decision to be made?
That depends on a number of things and no definite time frame can be given. If you
have not provided all the required documentation your application may be refused
within two weeks of lodgement and without you being given an opportunity to provide
the missing information.
If you have provided all the required documents and your application is to proceed,
you can expect to be invited within two weeks of lodgement to undertake a chest xray (and possibly a medical examination). You will be given 28 days to undertake
those checks or provide evidence that you have made an appointment to undertake
those checks. However, the quicker you undertake the medical checks, the quicker
your application can be decided!
Situations that may delay the finalisation of your visa application include the
following:
 You are asked to provide further medical information, following initial
assessment of your chest x-ray/medical results in Australia;
 You are asked to provide additional police checks;
 Additional checks need to be undertaken by the Australian High Commission
to verify the authenticity of the information you have provided.
Post decision
Do I need a visa label?
No. You do not need a visa label in your passport to travel to Australia. If you are
granted a visa, you will be provided with a letter that outlines the visa validity, period
of stay and conditions by which you must abide. It is recommended that you keep
this grant letter with you when you travel to Australia for your information. You can
also check your Australian visa details online for free using the Department of
Immigration and Border Protection’s Visa Entitlement Verification Online (VEVO)
service at www.immi.gov.au/vevo
How long is my Work and Holiday visa valid for?
The Work and Holiday visa is valid for 12 months from the date of grant with a stay
period of 12 months. You must enter Australia before the visa end date and the 12
month stay starts on your first entry to Australia when you use the visa. During this
time you can enter and exit Australia on multiple occasions. This information will be
provided in your grant letter.
My passport has been lost/stolen or I’ve been issued with a new passport.
What should I do?
If you have been issued with a new passport since your visa was granted, you will
need to notify us before you can travel. Otherwise you may face delays at the
airport. Scan and attach the photo page of both your new and old passport and email
the images to info.aumy@vfshelpline.com with a request for your passport details to
be updated.
Further enquiries
I have read FAQs and still have a question. Who can I contact for help?
For further assistance, email the Australian Visa Application Centre (VFS Global) at
info.aumy@vfshelpline.com They are also available on the phone by calling +60 3
2166 6550.
Work and Holiday visa – FAQs for 2014-2015 applications
Work and Holiday visa – FAQs for 2014-2015 applications