Patrick Olsen BSN RN MAS 5231 Channing Street San Diego, CA 92117 Home Phone/cell 619-206-5553 Email polsen@ucsd.edu W O R K H I S T O R Y August 2010 – Present Director Regulatory Affairs, UC San Diego Health System, San Diego, CA Regulatory Agencies Liaison with regulatory agencies and ensure compliance with state and federal laws and regulations. Coordinate site inspections, mandatory reporting events, and complaint investigations. Licensing Coordinate and ensure compliance with all licensing activities including construction/remodeling projects and change in usage of patient care areas. August 1998 August 2010 Nurse Manager Acute Care Trauma, Orthopedics and Neurosurgery, University of California San Diego Medical Center, San Diego, CA Unit Management Manage a 29-bed Acute Care Trauma, Orthopaedic, and Neurosurgery unit with over 60 employees Also managed a general surgery and medicine unit in combination with above for a total of 84 beds Responsibilities include daily operations, financial planning, budgeting, hiring, staff development, performance appraisals, scheduling, coordination of patient care, performance improvement, JCAHO readiness, patient safety, patient satisfaction and ANCC Magnet designation readiness Unit specific Press Ganey Patient Satisfaction Scores on the Nursing Section are at the 98th percentile rank. Research Obtained 20,000 dollars in funding I and am the PI on an IRB approved (#090137) Research Study to determine the effects of massage on acute care nurses and correlations in reducing injuries and improving patient safety and satisfaction, 2008 - 2010 Worked collaboratively with the research department, physicians, nursing and finance to implement three NIH surgical pain studies on the orthopaedic floor, one of which is now published, Ilfeld et al. RAPM 2007; 32: 46. Supported by evidence-based research, gained capital approval and implemented the use of a Bladder Scanner in acute care Team Facilitation Co-chair of the Medical Center’s Leadership Development Team which is responsible for developing 450 of the best healthcare leaders in the country, 2007-2008. Active involvement 2006 – 2010. Received the 2005 Diversity Award for UCSD Healthcare for developing a high performing diverse patient care team Worked with staff to develop department specific Communication Guidelines that each staff member is held accountable to Chaired Nursing Informatics in 2005 Care Coordination Acted as a regular Nursing Supervisor for the Medical Center 1999 to 2003. Coordinated high standards of patient care by managing patient flow and placement while remaining customer focused Led a multidisciplinary team including Case Managers, Social Workers, Patient Service Representatives and Nursing staff that decreased the average length of stay on the Trauma / Orthopaedic Acute Care Unit from 6.0 to 4.8 days, 20082009 Member of a multidisciplinary team that has created and implemented a Joint Reconstruction Clinical Practice Guideline that decreased length of stay from 4.3 days to 2.8 Member of a multidisciplinary team that is developing a Minimally Invasive Spine Surgery Clinical Practice Guideline Member of the Service Line Team for Orthopaedics and Rehabilitation Member of multidisciplinary workgroups that implemented safety programs on falls and restraints as well as redesigned the Medical Center’s multidisciplinary Plan of Care Facilitated the staff in developing improved communication across the continuum by implementing a written shift report with a bedside handoff Ensure that Acute Care nurses understand the continuum of care by having them follow patients from a pre-op clinic visit, teach a pre-op class, view the OR and care for them on the floor. Program Development Developed and presented a proposal for implementing inpatient Orthopedic Technologists. Program approved with a projected savings to the medical center of a half-million dollars annually Facilitated a multidisciplinary team to develop and implement guidelines and training to successfully reduce ‘sitter’ usage from 19 FTEs to 3 and saved the medical center three quarters of a million dollars annually, 2002 Chair of the process improvement team for the Failure Modes and Effects Analysis of the National Patient Safety Goal, Free-Flow Protection. The team implemented new processes and conducted education Facilitated staff in developing the only annual nursing orthopaedic conference (BONES) in the region with full enrollments 2005-2009 with national Awards / recognition http://nursing.ucsd.edu/BONES Staff Development Mentored and trained three Assistant Nurse Managers. Developing eight unit based Advance Practice Nurses (CNIII) Supported staff in development of over 45 educational boards on Orthopaedics in 2005, 2006, 2007 and 2008, 2009 Developed and implemented the scope of practice guidelines for the Licensed Vocational Nurse. Ensure that each staff member in the department has a continued education plan. Many have been promoted to LVN, RN, Charge Nurse, or Manager Major Presentations Emergency Medical Treatment and Active Labor Act (EMTALA) 101: The Basics, Presented to the UC San Diego Health System, 2012 Presented at the Association of California Nurse Leaders Innovations Conference in 2002 and submitted two poster board presentations BONE Symposium Master of Ceremonies in 2005, 2006, 2007, 2008, 2009 Leadership Development Team May 2006, October 2006, February 2007, June 2007, October 2007, February 2008, June 2008, October 2008 Poster board contributor, National Association of Orthopaedic Nurses Annual Congress, 2008 & 2010, Academy of Med-Surg Nurses Annual Convention 2009, Association of California Nurse Leaders Annual Conference 2010 Committee Involvement Nursing informatics, Environment of Care, Emergency Preparedness, Restraints, Falls, Pay and Rewards, Plan of Care, Nursing Care Model, Nurse Appreciation, Interpreters Workgroup, RFP review for the inpatient electronic documentation system, site visit and selection of an Electronic Medication Administration Record and Provision of Care 2009 – Present Legal Nurse Consulting Medical record and standards of care review with a focus on surgery and orthopaedics for attorneys and law firms. February 1997 June 1998 Associate Nurse Manager 4 West and Intravenous Team, Columbia Hospital, Milwaukee, WI May 1996 October 1996 Acting Nurse Manager Intermediate Care, Columbia Hospital, Milwaukee, WI 1993 – 1996 Fostered growth of RN’s in the Charge Nurse role Used critical thinking to solve staffing emergencies In collaboration with the Nurse Manager, devised cost effective plans for solving acute staffing shortages, which included an overtime plan and nurses from a network hospital Time card processing. Developed balanced RN schedules using the self-schedule process to cost effectively meet the needs of patients as well developed a homegrown electronic scheduling tool to improve the process Performed interviews of prospective RNs and NAs for the Intermediate Care Unit Staff Nurse Intermediate Care, Columbia Hospital, Milwaukee, WI 1988 - 1990 Complete management of a 21-bed Intermediate Care Unit with an emphasis in cardio-thoracic surgery, ventilator management, and general surgical patients with cardiac complications Responsibilities included, interviewing, hiring, performance appraisals, staff development, and financial planning Prepared the unit and staff for a JCAHO visit, July 1996. Maintained high quality patient care using CQI/TQM process improvement Shift Coordinator Intermediate Care, Columbia Hospital, Milwaukee, WI 1990 - 1996 Co-managed a 46-bed General Medical Surgical unit with over 65 employees that specialized in Diabetes and its complications, OBGYN surgical patients, and general surgery patients Co-managed the Intravenous Team which consists of over 16 employees who specialize in maintenance and insertion of IV lines, chemotherapy and blood product administration and outpatient and nuclear medicine procedures Responsibilities included: interviewing, hiring, performance appraisals, staff development, daily operations, budgeting, financial planning Organized and facilitated many Care Conferences as the Primary Nurse of critically ill patients Preceptor of RNs, GNs, Externs, and Nursing Students Functioned in the Charge Nurse Role Nursing Assistant, Columbia Hospital, Milwaukee, WI Worked as a Nursing Assistant based in the IMU and CCU units while in nursing school 1988 Nursing Assistant, Cedar Crest Retirement Home, Janesville, WI 1984 Admissions Department Volunteer, Mercy Hospital, Janesville, WI E D U C A T I O N Masters of Advanced Studies (MAS) Health Law, UC San Diego & California Western School of Law, March 2012 Hospital Survey Preparation Clinic: The Advanced Course, Joint Commission Resources, 2002 Bachelor of Science in Nursing, Carroll University, 1990 Leadership Laboratory, 1999 L I C E N S E S & C E R T I F I C A T E S Basic Resuscitation Training (BART) for the Charge Nurse, expires October 2011 California RN license number 549377 expires June 30, 2010 Certificate in Grant Writing ,Grant Development Solutions & Chapman University, Irvine, CA, 2007 Professional Certificate in Healthcare Executive Leadership (HELP I, II, & III) from UCSD Extension, San Diego, CA 2004 SPECIAL SKILLS Developed and maintain many websites for the Medical Center including Nursing Recruitment, BONE Symposium and an online auction for the Patrons of Nursing fundraiser. The online auction raised over five thousand dollars in 2004 Possess advanced skills in computer literacy, programming and video manipulation and presentations PROFESSIONAL AFFILIATIONS President of the Nation Association of Orthopaedic Nurses, Chapter 37, 2009 – 2010. Member 2008 – 2012. American Heart Association Heart Walk 2002-2008 Adidas Sponsored Wisconsin Runner Racing Team 1994-1998 AWARDS UCSD Medical Center Leadership “Oscar for best Cinematographer, 2010” for creative and visionary filming and editing of Leadership Development videos San Diego Business Journal, Health Care Champion Award Finalist, 2008 Advance for Nurses: 2008 Best Nursing Team of the Year for BONES Planning Team 2008 Nominee for, The Marguerite Jackson Award for Professional Nursing Excellence UCSD Healthcare Diversity Award 2005 Commendation from the Governor of California for Excellence in Nursing Leadership, 2002 Presented with the Key to the City of La Mesa Leader of the year UCSD medical Center 2002