Employee Name:
Class Number:
Dept./Div.:
Reports To:
Normal Hours:
EEO Status:
KNOX COUNTY
An Equal Opportunity Employer
Page 1 of 4
POSITION DESCRIPTION
Position Title: Public Safety Communications
Technician – Part-Time
Class Title:
Knox County 9-1-1
Employment Status:
Full-time
Dispatch Supervisor
FLSA Status:
Non-exempt
Varies
Civil Service Status:
03
DOT# (closest applicable): 379.362-010, 379.362-018
QUALIFICATIONS:
Completion of secondary education, or equivalent; training and/or experience which evidences knowledge of 91-1 call-taking and radio dispatch of emergency resources.
LICENSURE OR CERTIFICATION REQUIREMENTS:
Must possess a valid Ohio driver’s license; must possess or have ability to obtain Emergency Medical Dispatch
certification (NAED); must possess or have ability to obtain American Heart Association CPR certification; must
possess or have ability to obtain Telecommunicator I certification (APCO, NAED); must possess or have ability
to obtain L.E.A.D.S. Basic Operator certification (ODPS); must possess or have ability to obtain NIMS 100, 200,
700 and 800 certifications (FEMA); must maintain insurability under the County vehicle insurance policy.
LEVEL OF SUPERVISION:
Performs duties under the direction of a Dispatch Supervisor.
EQUIPMENT OPERATED: The following are examples only and are not intended to be all inclusive:
Computer and other modern office equipment; applicable computer software; video/CCTV and intercom systems;
two-way radio and other dispatching equipment; advanced telephony systems.
INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:
Employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid,
cleaning supplies, etc.); is exposed to possible injury as a result of electrical shock; is exposed to possible injury
as a result of working with moving mechanical parts of equipment or machines; uses or works in proximity to
the use of firearms; is exposed to hostile or upset members of the general public; may be required to work second
or third shifts; may be required to work rotating shifts; exerts up to 10 pounds of force frequently and/or a
negligible amount of force constantly to move objects such as file boxes, records computer keys, computer mouse
and the like.
Note: In accordance with the U.S. Department of Labor physical demands strength ratings, this is considered
sedentary work.
PART-TIME CLASSIFICATIONS:
Level I: Employees of this classification are specialized in “call-taking” and are expected to complete the training
and qualification requirements which support that function including, but not limited to, Telecommunicator I,
CPR and EMD. Level I employees are expected to fulfill the “call-taking” standards presented in this position
description. Until certified as Level I, new part-time employees are simply designated as “Part-time Public Safety
Communications Technician” and are expected to increase their knowledge and abilities toward full compliance
with this position description.
Date Adopted:
Date Revised:
Developed by:
Clemans, Nelson & Associates, Inc.
Dublin, OH 43017
{4/20/2015 PDKNX911 00151407.DOCX }
Employee Name:
Class Number:
Dept./Div.:
Reports To:
Normal Hours:
EEO Status:
KNOX COUNTY
An Equal Opportunity Employer
Page 2 of 4
POSITION DESCRIPTION
Position Title: Public Safety Communications
Technician – Part-Time
Class Title:
Knox County 9-1-1
Employment Status:
Full-time
Dispatch Supervisor
FLSA Status:
Non-exempt
Varies
Civil Service Status:
03
DOT# (closest applicable): 379.362-010, 379.362-018
Level II: Employees of this classification are further specialized in “fire/EMS dispatching” and are expected to
complete the training and qualification requirements which support that function including, but not limited to,
two-way radio operation and GIS systems. Level II employees are expected to complete the “fire/EMS
dispatching” standards presented in this position description. This is a progressive level where employees are
expected to have achieved Level I and retained those abilities.
Level III: Employees of this classification are further specialized in “law enforcement dispatching” and are
expected to complete the training and qualification requirements which support that function including, but not
limited to, L.E.A.D.S. operation. Level II employees are expected to complete the “law enforcement dispatching”
standards presented in this position description. This is a progressive level where employees are expected to have
achieved Levels I and II and retain those abilities. Essentially, Level III Part-time Public Safety Communications
Technicians will have the same training/knowledge, skills and abilities as a Full-time Public Safety
Communications Technician.
ESSENTIAL FUNCTIONS OF THE POSITION: For purposes of 42 USC 12101:
60%
(1) Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit
messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the
Knox County; dispatches appropriate personnel to calls for service; maintains contact and provides
information to coordinate on-site activities of personnel; operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or
Telephone Device System for the Deaf to send and receive messages and/or request and receive law
enforcement data; receives and transmits calls for support services (e.g., hospital notification, wrecker
services, utility/maintenance personnel, etc.); troubleshoots minor hardware/software glitches/problems;
collects information regarding crimes, accidents or other emergency situations in progress and relays
information to appropriate personnel; understands state and local laws and prepares relevant
documentation; receives and screens emergency telephone calls; provides medical, fire and law
enforcement advisement to callers; enters and retrieves information into and from computer; receives and
understands location based information to assist in dispatch; receives and understands GIS, mapping and
aerial photographic information; monitors businesses and residential premises burglar and fire alarm
systems; monitors modern CCTV and video surveillance systems; and reviews, interprets and follows
department directives.
20%
(2) Performs record-keeping functions including preparing and maintaining information of a sensitive or
confidential nature; maintains record of communications; keeps logs of daily events; and processes daily
reports.
10%
(3) Assists with the training and development of new employees and/or co-workers*.
Date Adopted:
Date Revised:
Developed by:
Clemans, Nelson & Associates, Inc.
Dublin, OH 43017
{4/20/2015 PDKNX911 00151407.DOCX }
Employee Name:
Class Number:
Dept./Div.:
Reports To:
Normal Hours:
EEO Status:
KNOX COUNTY
An Equal Opportunity Employer
Page 3 of 4
POSITION DESCRIPTION
Position Title: Public Safety Communications
Technician – Part-Time
Class Title:
Knox County 9-1-1
Employment Status:
Full-time
Dispatch Supervisor
FLSA Status:
Non-exempt
Varies
Civil Service Status:
03
DOT# (closest applicable): 379.362-010, 379.362-018
5%
(4) Attend required trainings or organizational meetings as scheduled.
5%
(5) Assists/greets public (e.g., answers general inquiries, provides general information, and directs public
to proper authority) and other associated organizations (e.g. government departments/personnel, public
safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via
computerized instant message system, and via computerized intercom system.
(6) Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical
Dispatch, Telecommunications, and Incident Management; attends training as required.
(7) Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential
functions.
(8) Demonstrates regular and predictable attendance.
OTHER DUTIES AND RESPONSIBILITIES:
5%
(9) Performs other related duties as assigned.
MINIMUM ACCEPTABLE CHARACTERISTICS: (*Indicates developed after employment)
Knowledge of: *interviewing; *LEADS computer operations; *public safety radio dispatching procedures; *91-1 terminal operating procedures; *two-way radio operations; data processing techniques and procedures; *data
security; *safety practices and procedures; *certification/licensure requirements; *department goals and
objectives; *department policies and procedures; *emergency medical care procedures; *first aid practices;
*cardiopulmonary resuscitation; *Automated Mapping and Information Management Systems; *state and local
laws; *security practices and procedures; public relations; office practices and procedures; English grammar
and spelling; records management; *local geographical area.
Ability to: interpret a variety of instructions in written, oral, picture, or schedule form; interpret extensive
variety of technical material in books, journals, and manuals; read maps and other GIS data systems; deal with
problems involving several variables within familiar context; deal with many variables and determine specific
action; recognize unusual or threatening conditions and take appropriate action; define problems, collect data,
establish facts, and draw valid conclusions; exhibit excellent decision making and critical thinking skills,
especially under high-stress; work effectively in a team environment; exercise independent judgment and
discretion; complete routine forms; prepare routine correspondence; prepare accurate documentation; compile
and prepare reports; respond to routine inquiries from public and/or officials; communicate effectively; *train
or instruct others; understand a variety of written and/or verbal communications; *maintain records according to
Date Adopted:
Date Revised:
Developed by:
Clemans, Nelson & Associates, Inc.
Dublin, OH 43017
{4/20/2015 PDKNX911 00151407.DOCX }
Employee Name:
Class Number:
Dept./Div.:
Reports To:
Normal Hours:
EEO Status:
KNOX COUNTY
An Equal Opportunity Employer
Page 4 of 4
POSITION DESCRIPTION
Position Title: Public Safety Communications
Technician – Part-Time
Class Title:
Knox County 9-1-1
Employment Status:
Full-time
Dispatch Supervisor
FLSA Status:
Non-exempt
Varies
Civil Service Status:
03
DOT# (closest applicable): 379.362-010, 379.362-018
established procedures; work alone on most tasks; cooperate with coworkers on group projects; answer routine
telephone inquiries; handle sensitive inquiries from and contacts with officials and general public; *develop and
maintain effective working relationships; demonstrate manual dexterity; move quickly and effectively from one
task to another; *operate dispatch and radio equipment.
Skill in: typing; data entry; computer operation; *switchboard or telephone console operation; use of modern
office equipment; motor vehicle operation; *use or operation of dispatch equipment; above-average proficiency
with general technology systems.
CLASS TITLES OF POSITIONS DIRECTLY SUPERVISED:
None.
This position description in no manner states or implies that these are the only duties and responsibilities to be
performed by the position incumbent. My (employee) signature below signifies that I have reviewed and
understand and agree with the contents of this position description.
(Signature of Appointing Authority)
(Date)
(Signature of Employee)
(Date)
Date Adopted:
Date Revised:
Developed by:
Clemans, Nelson & Associates, Inc.
Dublin, OH 43017
{4/20/2015 PDKNX911 00151407.DOCX }