These Device Package release notes contain important information about installation procedures and resolved caveats for Cisco Unified Communications
Manager Device Package release 7.1.5 (34066-3).
 Note: Before you install this Cisco Unified Communications Manager
Device Package, Cisco recommends that you review the “
” section for information about issues that may affect your system.
Introduction .......................................................................... 1
System Requirements ............................................................ 2
Determining the Software Version ......................................... 2
Compatibility Matrix and Supported Upgrades ....................... 2
Firmware Versions ................................................................. 3
Important Notes & Recommendations ................................... 5
Installation Instructions ........................................................ 6
Uninstallation Instructions .................................................... 7
Resolved Caveats ................................................................... 7
Locale Installer for Cisco Unified Communications Manager .. 9
Obtaining Documentation ...................................................... 9
Documentation Feedback .................................................... 10
Cisco Product Security Overview ......................................... 11
Reporting Security Problems in Cisco Products ................... 11
Obtaining Technical Assistance ........................................... 12
Cisco Technical Support Website ......................................... 12
Submitting a Service Request .............................................. 13
Definitions of Service Request Severity ............................... 13
Obtaining Additional Publications and Information ............. 14

This document provides installation instructions for this Cisco Unified
Communications Manager Device Package and endpoint related changes.
 Note: Failure to follow installation instructions as described may result in inconsistent Cisco Unified Communications Manager behavior.
Make sure that you install and configure this release of Cisco Unified
Communications Manager on approved Cisco hardware. You can access the correct Cisco-approved server configuration at the following URL: http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/pr od_brochure0900aecd8062a4f9.html
You can determine the version of Cisco Unified Communications Manager software that is running on your server by accessing Cisco Unified
Communications Manager Administration and then clicking Help/About.
This Cisco Unified Communications Manager Device Package release is compatible with the following Cisco Unified Communications Manager versions.
7.1(5)
 Note: Review the Show/Software on the Cisco Unified OS Administration in order to determine what, if any Device Package you currently have installed.
It is recommended to not install an older version of the Device Package.
 Note: Be aware that the release of Cisco IP telephony endpoints does not always coincide with Cisco Unified Communications Manager releases. It is recommended that you upgrade to the latest firmware. For the most current compatibility combinations and defects, refer to the following locations:
 Endpoint firmware:






 Endpoint documentation, including release notes: http://www.cisco.com/cisco/web/psa/general.html
.
cmtermdevicepack7.1.5.34066-
3.cop.sgn
596ddb2078ca15c8adc6446505aefca2
3905
3911_3951sip
3911_3951sip
6608
6608cfb
6608mtp
6624
3905.9-2-1-0
9.2(1.0)
3911_3951-sip.8-1-2 8.1(2.0)
3911_3951-sip.8-1-
2SR1 8.1(2.0)
6608-4.0.0.32-mgcp 4.0(0.32)
6608cfb-4.0.0.03sccp 4.0(0.3)
6608mtp-4.0.0.06sccp 4.0(0.6)
6624-4.0.0.13-mgcp 4.0(0.13)

6901_6911sccp
6901_6911sip
6945-sccp
6945-sip
69xx-sccp
69xx-sip
7902
7905
7905
7910
7911_7906sccp
7911_7906sip
7912
7912
7914
7915
7916
7920-sccp
7921-sccp
7925-sccp
7926-sccp
7931-sccp
7931-sip
7935-sccp
7936-sccp
7937
6901_6911-sccp.9-
2-1-a
6901_6911-sip.9-2-
1-0
6945-sip.9-2-1-0
69xx-sip.9-2-1-0
7902-8.0.2-sccp
7905-8.0.1.1-sip
9.2(1.0)
9.2(1.0)
6945-sccp.9-2-1-0 9.2(1.0)
9.2(1.0)
69xx-sccp.9-2-1-0 9.2(1.0)
9.2(1.0)
8.0(2.0)
8.0(1.1)
7905-8.0.3-sccp 8.0(3.0)
7910-5.0.7.0-sccp 5.0(7.0)
7911_7906-sccp.9-
2-1 9.2(1.0)
7940-7960
7940-7960sccp
7941_7961sccp
7941_7961sip
7941_7961sccp
7911_7906-sip.9-2-1 9.2(1.0)
7912-8.0.1.1-sip
7912-8.0.4-sccp
7914-sccp.5-0-4
8.0(1.1)
8.0(4.0)
5.0(4.0)
7915.1-0-4-2
7916.1-0-4-2
1.0(4.2)
1.0(4.2)
7920-sccp.3-0-2 3.0(2.0)
7921-sccp.1-4-1SR1 1.4(1.0)
7925-sccp.1-4-1SR1 1.4(1.0)
7926-sccp.1-4-1SR1 1.4(1.0)
7931-sccp.9-2-1
7931-sip.9-2-1
9.2(1.0)
9.2(1.0)
7935-sccp.3-2-19 3.1(19.0)
7936-sccp.3-3-20 3.3(20.0)
7937-1-4-4-SCCP 1.4(4.0)
7940-7960-8.12.00sip 8.12(0.0)
7940-7960-sccp.8-1-
2
7941_7961-sccp.9-
2-1
8.1(2.0)
9.2(1.0)
7941_7961-sip.9-2-1 9.2(1.0)
7942_7962-sccp.9-
2-1 9.2(1.0)

7942_7962sip
7945_7965sccp
7945_7965sip
7970_7971sccp
7970_7971sip
7975-sccp
7975-sip
7985
894x-sccp
894x-sip
8961
9951
9971 ata ata187
7942_7962-sip.9-2-1 9.2(1.0)
7945_7965-sccp.9-
2-1 9.2(1.0)
7945_7965-sip.9-2-1 9.2(1.0)
7970_7971-sccp.9-
2-1 9.2(1.0)
7970_7971-sip.9-2-1 9.2(1.0)
7975-sccp.9-2-1 9.2(1.0)
7975-sip.9-2-1 9.2(1.0)
7985-4-1-7-0-sccp 4.1(7.0)
894x-sccp.9-1-2-sr-1 9.1(2.0)
894x-sip.9-2-1-00 9.2(1.0)
8961.9-2-1
9951.9-2-1
9971.9-2-1 ata-3.2.4-sccp ata187.9-2-1-0
9.2(1.0)
9.2(1.0)
9.2(1.0)
3.2(4.0)
9.2(1.0)
Cisco provides the following guidance to help you successfully install and/or upgrade Cisco Unified Communications Manager software:
 Cisco highly recommends that you upgrade all servers in the cluster sequentially, beginning with the publisher, followed by the
TFTP server, if applicable, to the same version of Cisco Unified

Communications Manager software; otherwise call-processing interruptions may occur.
 The Software Installer is located on the Cisco Unified OS
Administration web page.
To minimize call-processing interruptions during the upgrade process, make sure that all servers are running the same version of Cisco Unified
Communications Manager software before beginning this upgrade
 Make sure that the servers are online before you begin this
Device Package installation.

 Note: Cisco recommends that you apply this Device Package during a maintenance window.
 Note: Device Packages are installed on the active partition and cannot be uninstalled, a DRS backup before the install is highly recommended. Details of how to take a proper backup can be found in the Disaster Recovery Guide for each version of CUCM..
Procedure
Note: Apply this patch to all of your Cisco Unified Communications Manager servers, beginning with the publisher server and TFTP server.
When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A clusterwide reboot IS NOT required when running to update existing firmware/support.
For Cisco Unified Communications Manager 8.5, you must do all software installations and upgrades by using the Software Upgrades menu options.
The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco
Unified Communications Manager with Cisco Unified Communications
Manager 8.5.
1.
Using your web browser, login to the Cisco Unified Communications
Operating System Administration web page
2.
Under the Software Upgrades menu, select Install/Upgrade.
3.
Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.
4.
In the Available Software drop-down box, select the file you
5.
downloaded above, and click Next.
After validating the MD5 has the correct value, click Next.
6.
In the Warning box, verify you have selected the correct firmware, then click Install.
7.
Check that you received a Success message.

 Note: In order to change the loads manually, you do NOT need to reinstall this Device Package. The new files will be present in the TFTP folder.
Go to CCMAdmin->Device->Device Settings->Device Defaults and manually change the name of the load file (for specific device(s)) to the new load and click UPDATE.
Note: If you are rebooting the cluster, the next step does not need to be done.
 The Cisco TFTP service now must be stopped and restarted on the TFTP server, then reset the affected devices for them to upgrade to the new load.
The Device Package cannot be uninstalled. However, you can change the device defaults for devices you wish to roll back. From the Cisco Unified
Communications Manager Administration page go to System/Device/Device
Settings/Device Defaults and set the devices that were changed previously back to their previous firmware setting. Select update, and then reset those devices.
The system creates log files which may be viewed via the following process:
 Using Cisco Unified Communications Manager Serviceability
Real-Time Monitoring Tool, select Trace & Log Central\Remote
Browse\Install and Upgrade Logs.
 Using Cisco Unified Communications Manager Serviceability
Real-Time Monitoring Tool, select Trace & Log Central\Collect
Files\Install and Upgrade Logs.
 Using Cisco Unified Communications Manager Serviceability
Real-Time Monitoring Tool, select Trace & Log Central\Query
Wizard\Install and Upgrade Logs.
 Using Cisco Unified Communications Manager Serviceability
Real-Time Monitoring Tool, select Trace & Log
Central\Schedule Collection\Install and Upgrade Logs.

You can find the latest resolved caveat information for
Cisco Unified Communications Manager Release 7.1 by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.
Tip You need an account with Cisco.com (Cisco Connection Online) to use the
Bug Toolkit to find open and resolved caveats of any severity for any release.
To access the Bug Toolkit, log on to http://tools.cisco.com/Support/BugToolKit.
Using Bug Toolkit
The system grades known problems (bugs) according to severity level. These release notes contain descriptions of the following bug levels:
• All severity level 1 or 2 bugs.
• Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
• Internet connection
• Web browser
• Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1 Access the Bug Toolkit, http://tools.cisco.com/Support/BugToolKit.
Step 2 Log in with your Cisco.com user ID and password.
Step 3 If you are looking for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, and click Go.

For optimal performance, be sure that you use the Cisco Unified
Communications Manager Locale Installer that is specific to the version of Cisco
Unified Communications Manager that you use. Be aware that all phrases may not display in the desired locale when you upgrade to a different version of
Cisco Unified Communications Manager. Refer to the readme file that is posted with the Cisco Unified Communications Manager Locale Installer software on the following URL for the complete list of supported languages: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/docguide/
7_1_5/dg715.html#wp42162 .
Each release of Cisco Unified Communications Manager may support a different number of locales. The full suite of Locale Installers that work with each applicable version of Cisco Unified Communications Manager can be found on http://www.cisco.com
after the English version becomes available. You can download the Locale Installers for all languages that are supported with Cisco
Unified Communications Manager from the following location: http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/localeinstaller.shtml
.
 Note: When using locales, Cisco recommends that you wait until the locale installer that specifically supports the version of Cisco Unified
Communications Manager that you use becomes available before you upgrade your system. Because some incompatibilities may exist between releases, be sure to only use the locale installer that specifically supports your version of
Cisco Unified Communications Manager.
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from
Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:

http://www.cisco.com/cisco/web/support/index.html
You can access the Cisco website at this URL: http://www.cisco.com/
You can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml
For additional information about Cisco Unified Communications Manager, refer to the following documentation:
To access the documentation suite for voice products, navigate to the following
URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support
_series_home.html
.
To access the latest software upgrades and related documentation for
Cisco Unified Communications Manager, navigate to the following URL and then choose the applicable version: http://www.cisco.com/kobayashi/sw-center/swvoice.shtml
.
You can send comments about technical documentation to bug-doc@cisco.com
.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.
Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.h
tml
From this site, you can perform these tasks:
 Report security vulnerabilities in Cisco products.
 Obtain assistance with security incidents that involve Cisco products.
 Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL: http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple
Syndication (PSIRT RSS) feed from this URL: http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
 Emergencies — security-alert@cisco.com
 Nonemergencies — psirt@cisco.com
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use

in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list: http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&ex act=on
In an emergency, you can also reach PSIRT by telephone:
 1 877 228-7302
 1 408 525-6532
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, awardwinning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this
URL: http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do
 Note: Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service.
You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco
Product Identification Tool from the Alphabetical Index drop-down list, or click

the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request
Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the
Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
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