SIPOC Form
DISTRICT DEPARTMENT/UNIT: Student Leadership Institute
DATE: 2011-2012
GOAL
STRATEGY /
ACTION / TASK
TASK
OWNER
KEY
CUSTOMER
CUSTOMER REQUIREMENTS
KEY OFI
MEASURE OF SUCCESS
#1
STRATEGY: Recruit
High School
Students to
participate in SLI
Rodell
Students,
Counselors,
Administrators
Accurate program information
(program length, course options,
student benefits)
Establish a
timeline for
communicating
information to and
with High Schools
(schedules,
presentations,
etc.)
Number of high school students -College Connection
recruited (submitted complete Representatives; SLI Team;
application form)
High School Counselors and
Students
STRATEGY: Recruit
College Students to
participate in SLI
Rodell
Students,
Faculty, Staff,
Administrators
Accurate program information
(program length, course options,
student benefits, and
scholarships)
Communicate
electronically
quarterly (other
methods of
communication
need to be
established)
Number of college students
recruited (submitted complete
application form)
ACTION: Enroll
Accepted SLI TIER I
students in SPCH
1321 Fall Course
Rodell
SLI Students,
SPCH
Department
Chairs and
Secretaries
Correct information regarding
course information (CRN)
Set course
information
w/dept. chairs for
next academic
year before spring
break
Enroll students 3 weeks prior to -College Campus Dept.
class start date (baseline 70%
Chairs; SLI Students;
accuracy)
Information Technology
(Banner)
Recruit
Students
SUPPLIERS/INPUTS
-College Campus Student Life
Directors; Information
Technology Dept.; SLI Team;
SLI Students
#1 Recruit ACTION:
Students Design/Develop SLI
Marketing/Recruit
ment Tools
Rodell
Students,
District IT,
Communicatio
ns Office,
Vendors
Informative and brief;
Distribution date on time
Update existing
brochures and
flyers with new
contact
information
(phone/fax) prior
to printing
Time of design to production to -Information Technology
delivery/distribution (> 2
Staff; SLI Team; Print
months)
Services; Budget Manager;
SLI Students
ACTION: Maintain
SLI Electronic
Newsletter
(quarterly)
Rodell
Students;
Internal and
External
Community
SLI Current Events/Calendar;
Program highlights
Maintain
consistent
reporting schedule
Upload 3 newsletters (Feb.,
June, and October)
ACTION: Establish
SLI Calendar
Rodell
SLI Students
Detailed program/event
information (dates/location,
time, map, agenda)
Alternate location
and dates at
campuses
Complete calendar to distribute -SLI Team; SLI Advisory
to students before fall term
Committee; College Campus
start date
Event Coordinators;
Morgan’s Wonderland;
Community Partners
ACTION: Plan,
Coordinate and
Implement Young
Leaders Conference
Rodell/
host
campus
POC
High School
Students;
Parents of the
High School
student;
counselors/ad
ministrators
Easy registration, scholarship
information, benefits of
participating, Keynote Speaker,
FAFSA onsite information
Timeline for
packet delivery to
promote
registration early
fall semester
Customer Satisfaction, NPS,
Number of participants
#2
Develop
Student
Leaders
STRATEGY:
Organize and
Execute Young
Leaders Conference
Rodell/
SLI
Instruct
ors
SLI Scholars
Event details – tasks, crew roles
and responsibilities
Determine roles
and
responsibilities
early fall term
Planning Committee Survey
-SLI team; YLC Planning
provided 2 days after the event Committee
(event is scheduled on
Saturday; survey for SLI scholars
provided Tuesday) 3 out of 5
#2
Develop
Student
Leaders
ACTION: Invite
Panel of Leaders
(Leadership Labs)
Rodell/
SLI
Advisor
y
membe
rs
SLI staff,
college
students
Projected length of time to share
information, number of
participants, event location
No formal
invitation
established;
Inconsistent
communication
Participation of panel leaders
per event (3 leaders per event)
-SLI Team; SLI Students; SLI
Advisory Committee
-College Connection
Representatives; Print
Services; IT Design; Host
campus; vendors; high school
administration; VCSS; SLI
Advisory Committee
-External and Internal
Community Leaders; SLI
Advisory Committee; TIER II
feedback; Internet
ACTION: Civic
Engagement
Opportunities
Rodell
SLI Scholars
and College
Students
Event information, directions,
student benefits, activities
assigned, receive credit/service
hours, community benefits
Add civic
engagement list to
website for all
scholars
Number of completed forms of
Service Engagement Form;
student provides critical
reflection and implementation
of information/skills gained
STRATEGY: Provide
Leadership training
(SLI)
Rodell/
SLI
Faculty
College
Students
(program
specific)
Professional resources (Covey,
SLC), leadership tools that may be
used in any environment
Provide Leadership
Resources online
for all scholars
# of participation; feedback; net -Certified Facilitator,
promoter score
staff/faculty; guest
professional speakers; host
campus; facilities;
vendor/caterers; Security; IT
technicians; Custodial Service
ACTION:
Rodell/S
LI
Faculty
SLI Instructors/
Department
Chairs/SLI
Scholars
Relevant information that
connects to mission, learning
outcomes, and is studentcentered
Feedback to
production –
shorter
turnaround time
(2 weeks rather
than 2 months)
Feedback from SLI staff/team,
students, and department
chairs; Implementation of new
curriculum
-Prior SLI curriculum;
Instructors; SLI students
ACTION: Hire and
train SLI Faculty
Rodell/
Depart
ment
Chairs
SLI Scholars
Faculty that are supportive,
committed, objective, positive,
and knowledgeable in leadership
curriculum
Establish Faculty
Guide for Faculty
training
(emphasize
optional vs.
required extra
work)
Satisfaction Survey
-SLI curriculum; SLI faculty;
SLI students
ACTION: Quarterly
Meetings with SLI
Advisory
Committee
Rodell
-15 members
(internal and
external
organizations)
Ways in which they can
contribute to the success of SLI;
engaging committee meetings
Determine
schedule early
June for 20122013
Satisfaction Survey; host 3
meetings
-Internal and external
community members; SLI
data
ACTION: Execute
SLI Calendar (Labs,
Holiday, Civic
Events)
Rodell
SLI Students
Detailed information regarding
topic, learning outcomes, agenda,
logistics, and alternate
transportation
Determine order
of leadership lab
topics (connect to
learning objectives
per semester)
Satisfaction Survey
-SLI Staff, SLI Advisory
Committee, Department
Chairs & Secretaries, SLI
Faculty, Lab Locations/
college campuses, security, IT
technicians
Review and Update
SLI Curriculum
#2
Develop
Student
Leaders
-Community Partners: San
Antonio Sports &
Entertainment; Morgan’s
Wonderland; SLI Advisory
Committee; Board of
Trustees; SA lighthouse for
the blind; SA Food Bank
#3 Ensure
Program
Completio
n
Plan, coordinate,
and implement SLI
Completion and
Recognition
Ceremony
Rodell
SLI Students
Apply leadership skills in various
leadership roles; ways in which
SLI students can make a
difference
Recognize
program
completion in a
different setting
(location)
Satisfaction Survey and Net
Promoter Score; Number of
graduates;
-Campus Event
Organizer/Coordinator,
Auditorium Manager,
Vendors, Students, SLI
Advisory Committee, SLI Staff
and faculty, Administration
Provide CSI the
Official Transcript
Recognition List
Rodell
CSI District
Registrar
-Student information (name,
banner ID, primary college,
graduate script)
Delivery date after
Completion and
Recognition
Ceremony
% of participants with SLI
recognition on transcript
-SLI SSP; CSI District
Registrar; banner system
Secure funding for
SLI Scholarships
(Foundation)
Rodell
Foundation
Board and
District
Executive
Director of
OIAF
Detailed proposal, requested
amount, data; the SLI benefits
and SLI contributions
Expand to enlist
assistance from
consistent donor
(bank or endowed
scholarship)
Approved funding for SLI
Scholarships from Foundation
-Scholarship Coordinator, SLI
Data, Banner System, SLI
Staff, Foundation Board