Cleaning Manual
CLEANING SERVICES SITE MANUAL
Every Grubless site has been issued with a site folder. They
contain important information including this Cleaning Manual
along with Communication Logs, Attendance Logs,
Periodicals Log, Emergency Contact Register, Occupational
Health & Safety, Incident Report Form, Cleaning
Specifications and Material Data Sheets.
Ensure Uniforms with black shorts are worn along with
closed-in shoes. Ensure induction cards are kept with you.
Wear any protective clothing such as goggles, gloves, ear
muffs etc as appropriate. Ensure keys are NEVER labelled
with site details.
Please ensure you:
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Sign on and off at the actual time you commence and
finish each shift in the Attendance Log form.
Check the Communication Log for any messages at
the commencement of each shift.
If a Site Audit has been conducted at your site ensure
you check to see if any rectification work is required
and the Rectification Form is sent back to the
Grubless office via email or in the return self
addressed envelope provided.
If any injuries on site occur ensure the Incident
Report Form in the OH&S Section of this folder is
completed and provided to Grubless at the time of
injury.
Complete Periodical Logs as appropriate.
Regularly check the Safety Data Sheets for
each chemical that you use for information on the
product and first aid instructions.
Ensure that correctly colour-coded mops, buckets etc
are used in the toilet (red), food services (green) and
general (blue) areas, (yellow) infectious areas. If you
have any questions or problems with your work or
are going to be absent for any reason talk to your
Operations Manager.
Please ensure you read this manual carefully
including the occupational Health Safety Section.
EQUIPMENT SAFETY
1. Check all your equipment before use.
2. Do NOT use faulty equipment.
3. All electrical repairs are to be carried out by an
Authorised Repairer.
4. If unsure as to how to operate any equipment,
ask for instructions.
5. Check electrical leads regularly for nicks and
breaks. If any exposed wires are showing, DO
NOT USE. Arrange for repair and mark
equipment faulty.
6. Make sure On/Off switches operate smoothly.
7. Ensure RCD is used.
8. Keep machines clean and wrap leads onto
machines correctly.
9. If burning smell is present, or machine makes an
unusual noise, discontinue use and have it
repaired.
10. Never jerk plug from power outlet.
11. Ensure the test and tag on your vacuum and lead
is kept current and provide photo evidence to the
Grubless office.
12. Ensure your vacuum is kept clean and is emptied.
CHEMICAL SAFETY
1. Follow the manufacturer’s instructions. READ
LABEL. Refer to the Safety Data Sheet in your Site
Folder for information about the product and first
aid instructions.
2. DO NOT MIX CHEMICALS.
3. When mixing solutions, use water FIRST, THEN
ADD CLEANING chemical, diluting as per
manufacturer’s instructions Always use COLD
WATER UNLESS otherwise instructed.
4. ALL containers, including spray bottles are to be
CLEARLY LABELLED.
5. Use the correct chemical for each job.
6. If appropriate store labelled chemicals in
cleaners’ room, NEVER leave chemicals on site in
a public area.
DAMP/WET MOPPING
Equipment
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Mop
Wringer Bucket
Safety Sign
Gloves
Safety
Ensure area is sign posted with “Wet Floor” signs and
the area is barricaded off.
Mopping
1. Check bucket castors or rollers are free spinning.
2. Ensure CORRECT COLOUR coded mop and bucket
are used:Red – Toilet
Green – Food Services
Blue – General area
3. Squeeze mop out firmly, using a twisting, pulling
action. Bend knees and keep body upright.
4. Spin mop to open fibres then place mop on floor.
5. Using horizontal strokes at a comfortable width,
commence mopping floor moving backward – do
not overstretch with the mop.
6. To maintain a comfortable upright position, and
to protect your back, keep mop handle as close as
possible to body.
7. Rinse out mop frequently and change water as
required.
8. Wring out mop tightly and empty bucket.
9. Rinse bucket and half fill with clean water.
10. Thoroughly rinse mop at least twice.
CLEANING INTERNAL AREAS
Equipment
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Plastic bucket
Cloths
Spray Bottles
Cobwebber
Gloves
Ladder & extension equipment
Cleaning Chemicals
Safety
 Ensure area is sign posted with “Wet Floor”
signs and the area is barricaded off.
 Wear gloves and goggles if appropriate.
 Ensure all power switches and outlets are
turned off before cleaning.
 Ventilate area if possible.
 Do not climb on furniture – use ladder.
 If light fittings are not easily accessible or
ceilings are too high - report to your
Operations Manager.
Dusting
NEVER use a feather duster to dust only ever
used to remove cobwebs. Always use a
microfiber cloth with spray and wipe to dust.
Procedure
 Pick up large litter from floor.
 NEVER remove any rubbish that is not actually
inside the bin unless given clear instructions.
 NEVER empty bins in any banks except for kitchens
unless otherwise instructed.
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Empty all bins.
Straighten furniture
Remove cobwebs
Damp dust including - window ledges,
telephones, skirting boards, computers and
desks (leave things on desk as is).
 Clean Floor (last item to be done).
CLEANING TOILETS
1.
2.
3.
4.
Dust high surfaces and remove cobwebs.
Spray toilet care on toilet bowl first, leave.
Spray seat with antibacterial spray.
Do not spray bleach direct onto seats as it may
tarnish seat.
5. Use brush and scrub up under rim and all around.
6. Flush and repeat.
7. Spray around S bend and under seat.
8. If staining has occurred from hard water try
gumption.
9. Wipe marks from walls and petitions. Clean sinks
and mirrors.
10. Sweep floor and remove litter.
11. Wash floors using wet moping procedure.
12. Empty bins and replace bin liners as appropriate.
13. Replace hand towels and toilet rolls as required.
14. Advise Grubless office of stock requirements if
appropriate.
 NEVER use a cloth that you will reuse again to
clean a toilet.
 NEVER use steel wool on the porcelain as it
will scratch.
 Always wear gloves and boots.
 Syringes are to be picked up using tongs and
placed in approved sealed container (refer to
procedures for disposal of needles and
syringes – “sharps”).
 Bleach is to be used on blood spillages (refer
to procedures for cleaning body fluids).
 Ensure area is signposted with “Wet Floor”
signs and the area is barricaded off.
CLEANING BATHROOMS/SHOWERS
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Preparation is the big part in bathroom cleaning.
Make sure you pre spray the tiles with bleach so it can
activate for a least 20 mins before you go in to start.
You may need to repeat this if the tiles are very dirty.
Remembering that bleaching is only changing the colour of
the mildew it is not removing it.
1. Clean your exhaust fans and cobwebs first.
2. DO NOT spray any other chemical in the bathroom
while the bleach is active. The bleach MUST be rinsed
off before anything else is used.
3. Using the toilet and bathroom chemical and a sponge,
wash over the tiles and glass and agitate and leave for
5 minutes. Then rinse off and repeat.
4. This should clean the inside of the shower recess
completely ready for drying and polishing.
5. Using the same procedure around the taps on the
vanity and basin. Rinse and polish up.
6. Make sure you have a good brush to scrub around the
tap fittings and drains.
7. If the silicone has mildew behind it this may need to
be removed and new silicone put down.
8. Always clean the mirrors and floors last.
WALL CLEANING
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Do not use gumption and green scotch brite as you will
remove paint.
When cleaning walls we remove bolder marks first
with a couple of different methods:
1. Magic Block...be very careful on coloured walls as
you will leave white marks.
2. Super Heavy Degreaser and a brown scourer is
more effective.
Clean around light switches and power points.
Clean high traffic areas
Clean handrails.
DO NOT clean in big swirls as you will leave big
patterns all over the walls.
Full Wall Cleaning
To clean large sections of walls it is best to use a bucket of warm
water and super heavy and a towelling cloth in up and down
motion.
Depending on how dirty or how marked the walls are you may
need to repeat the process to remove the wipe marks using glass
cleaning.
Always keep your dirty cloths in a pile together not all over the
place.
Always empty buckets in drains or gutters. Never in sinks.
OVEN CLEANING
ALWAYS make sure you prepare the area carefully
as oven spray is very caustic and can damage to
stainless steel, laminex and wood.
NEVER use a scourer on stainless steel appliances.
1. Make sure no one is in the kitchen when
spraying chemicals.
2. Make sure you have placed a towel down in
case any drips occur.
3. Take all the oven racks outside to spray or
soak in laundry.
4. While spraying the internal of oven make sure
you wear a face mask or at least a towel for
the fumes, then close the oven door and
allow to sit for 30 minutes.
5. Spray the racks carefully and allow to sit for at
least 30 minutes before scrubbing with steel
wool. Make sure you wear good rubber
gloves at all times.
6. Spray the glass and use a sharp scraper to
remove any excess.
7. Repeat the same to the walls of the oven and
use the steel wool to clean.
8. Use paper towel or disposable cloths to wipe
off all residue.
9. Repeat several times until clean then use
spray and wipe super heavy to clean off
remainder and polish up.
10.Rinse off racks and dry and return.
11.Dry around all seals thoroughly to remove any
residue.
12.Discard any cloths used in the cleaning
process.
WINDOW CLEANING
Equipment
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Glass cleaner
Squeegees
Cobwebber
Window cleaner bucker
Extension poles
Approved ladders
Safety
 If windows are not easily accessible report
to your Operations Manager.
 Do not stand on desks, chairs or other
furniture.
 Always check for overhead electrical wires
before using any extension poles (always
leave 3 metres clearance).
Internal Windows
1.
2.
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Apply glass cleaner to glass.
Wipe clean using squeegee or cloth.
Wipe squeegee between strokes with cloth.
Wipe off excess water from frames and sills.
External Low Windows
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Remove cobwebs.
If heavily soiled remove dirt and dust.
Apply glass cleaner.
Wipe window ledges.
External Low Windows
1. Remove cobwebs where possible.
2. Apply glass cleaner to glass using extendable window
washer or soft broom.
3. Ensure extension handle is kept well clear (3 metres)
of any overhead wiring.
4. Clean all equipment.
CLEANING OUTDOOR AREAS
May Include:-
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Garbage bins
Drains & gutters
Paved Areas
Grassed Areas
Removing Cobwebs
Windows
Equipment
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Brooms
Litter Picker
Plastic bag
Cobwebber
Blower
Safety
1. Ensure area is signposted with relevant cleaning signs
and area is barricaded off.
5. Wear gloves and boots.
6. If removing syringes, pick up safely using tongs and
place in sealed container (see notes on needles and
sharps).
7. Ensure safety glasses and ear muffs are worn.
GARBAGE BINS
1. Empty rubbish from bin.
2. Collect bins to central point after emptying.
3. Using correctly diluted disinfectant or detergent clean
inside of bin using a toilet brush or other brush. Bend
knees and keep back straight.
4. Hose bin out removing all dirt and debris.
5. Turn bin upside down and allow bin to dry.
6. Return bin to allocated area.
GARBAGE DISPOSAL TO AN INDUSTRIAL BIN
Lift – assisted rubbish trolley
To empty trolley into industrial bin:
1. Place the anchorage hooks over the side of the
industrial bin.
2. Remove the safety locking pin.
3. Assist the initial lift to the frame until the hydraulic
ram takes over lifting the bin to its full height and
emptying the rubbish into the bin.
4. Return frame to ground using both hands.
5. Remove anchorage hooks from industrial bin.
6. Replace safety locking pin.
7. When wheeling bin ensure ground in front is clear of
obstacles.
Bin Lift:
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Place wheeled bin on bin lift frame.
Place chain around bin and secure chain.
Wind ratchet handle clock-wise.
Bin will lift to appropriate height and dispose of rubbish
into bin.
5. Reverse handle to lower wheeled bin to the ground.
6. Undo chain from around the wheeled bin.
Note: The type of bin lift may vary. Check with your
Operations Manager as to how the bin lift at your site
should be operated.
PAVED AREA CLEANING
Stains are removed by a deck scrubber and degreaser or by a high
pressure spray or automatic scrubber.
CLEANER’S STORAGE AREAS & ROOMS
The Cleaner’s storage area should reflect your and
Grubless Property Services’ standard of cleaning.
The storage area should be kept in a neat and tidy
condition.
ENSURE:1. Mops and buckets are rinsed and stored correctly.
2. All colour-coded equipment is stored separately to
avoid cross-infection.
3. All equipment is cleaned and SAFELY stored.
4. All materials are labelled and stored SAFELY.
5. Chemicals are separated and store all powders above.
Liquids and alkalies are to be stored separately from
acids.
6. If possible that the cleaner’s room is locked.
7. Store equipment to reduce the need for lifting and
bending. Store lighter, less frequently used
equipment, above shoulder height.
DISPOSAL OF NEEDLES & SYRINGES
(“SHARPS”)
While the risk of contracting HIV (the virus that
causes AIDS), or other blood borne viruses, by
injuring yourself with a needle is very low, the
following procedures should be followed if you find a
discarded needle and syringe.
METHOD
1. Wear latex or plastic gloves for protection. Thicker gloves,
such as gardening gloves, make it difficult to pick up the
needle and the syringe.
2. Take an approved disposal container and lid to the site.
These containers are available from all needle syringe
programmes and most local councils. If you do NOT have
one, use a hard plastic container such as an empty
detergent bottle.
3. Do NOT use glass bottles as these can break.
4. If it is difficult to reach, carefully remove rubbish or other
material around it so that you have direct access to it.
5. If there is more than one needle and syringe separate
them by using a stick or the end of a broom. DO THIS
CAREFULLY. Each needle and syringe can then be picked
up separately. Use tongs if you have them.
6. Pick up the needle and the syringe by the barrel (plastic
end). Do NOT pick it up by the needle end. Make sure the
needle is pointing away from you.
DISPOSAL OF NEEDLES & SYRINGES
(“SHARPS”) CONTINUED…
7. NEVER recap a needle and syringe, even if the cap is
discarded.
8. Place the needle and syringe, needle end first, into
the container. The container should be on a stable
surface and not held by hand.
9. Secure the lid on the container.
10. Take the gloves and put them into a plastic bag. Tie a
knot at the end of the bag and place it in a rubbish
bin.
11. Wash your hands with soap and water.
12. To dispose of the container take it to your local
Needle and Syringe programme, local council office or
contact the Qld Needle Clean Up Hotline on:
1800 633 353
Do not dispose of needles and syringes in rubbish
bins, toilets or drains.
WHAT SHOULD YOU DO IF YOU GET A
NEEDLE STICK INJURY?
If you get pricked by a discarded needle and syringe
(needle stick injury) the following steps should be
taken:
1.
2.
3.
4.
5.
Flush the area with flowing water.
Wash the wound well with soap and water.
Put antiseptic on the wound with a water-proof band-aid.
Notify your Ops Manager.
Seek medical attention for an assessment of the risk
infection and appropriate treatment.
6. If the needle and syringe cannot be retrieved, mark the
area so others are not at risk and contact the appropriate
contacts (refer BELOW).
KEY CONTACTS
QLD NEEDLE CLEANUP HOTLINE:
1800 633 353
NEEDLESTICK INJURIES HIV
INFORMATION HOTLINE: 1800 804 823
REMEMBER INFORM US IMMEDIATELY AS
WE ARE HERE TO ASSIST YOU: 1300 707 174
CLEANING OF BODY FLUIDS
It is important to treat all blood and body fluids as
potentially infectious
SAFETY
1. Ensure area is sign posted with relevant cleaning signs and
area is barricaded off. Proper Personal Protective
Equipment (PPE) should be worn whenever contact with
blood or body fluids is likely to occur e.g. water impervious
gloves, outerwear, googles etc.
2. Care should also be taken to prevent splashing of blood
and other body fluids on to mucous membranes such as
eyes and mouth.
METHOD
A. Blood Spills
When cleaning spills and bleach:
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10.
Where possible, isolate the area.
Wear gloves.
Apply absorbent paper to soak up substance and discard.
Cover area with freshly prepared bleach for ten minutes
(use 1 part hospital grade bleach).
Wipe area with bleach.
Wipe with warm water and detergent.
Dry area so that it is not slippery.
Place gloves and all disposable paper towels in plastic bag.
Seal bag and dispose of in designated rubbish bin.
Wash hands thoroughly and clean all cleaning items after
use in detergent and warm water.
Remember, hot water will make blood stick to the
surface it is on. For this reason cold water should
always be used for the first contact with blood or
blood-stained articles.
11. If a spill occurs on carpeted or soft areas and you are
concerned about discolouring the carpet, you may use
detergent but make sure that the area is cleaned and dried
thoroughly before allowing other people to come into
contact with the area.
CLEANING OF BODY FLUIDS Cont….
B.
Other Body Fluid Spills
Body fluid spills (for example faeces or urine) can be
cleaned with detergent unless blood is visible.
When cleaning spills with detergent:
1. Ensure area is barricaded off and sign posted. Wear
gloves.
2. Apply absorbent paper to soak up substance and
discard.
3. Clean surface with detergent and warm water to hot
water.
4. Dry area so that it is not slippery.
5. Place gloves and all disposable towels in plastic bag,
seal bag and dispose of.
6. Wash and dry hands thoroughly.
7. Soiled equipment should be cleaned with cold water
and detergent and then disinfected in the usual
manner.