Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects This document provides a quick reference guide to using the Risk Management Tools that have been provided as part of the Higher Level Skills Demand Led Training – Risk Modelling Toolkit. It assumes that users will already have a basic understanding of risk in a project environment, and be familiar with the terminology and principles of risk management. Prior to using this guide and its risk register, users should read the full report “Higher Level Skills Demand Led Training – Risk Management”. This will provide an understanding of the background, context and methodology used in creating the exemplar and template risk registers. Start a new course development project Identify the risks Lessons learnt report, for use in other projects •Use template risk register to establish your project risk baseline There are two Excel Workbooks: 1. Exemplar Risk Register that provides the exemplar risk register generated through analysis of issues and risks data collected from 65 different projects to develop a new demand led training course. It provides the baseline data for the worst case inherent risks, together with the best case residual risk achieved after risk control and mitigating actions are in place. 2. Template Risk Register that provides the tool that will calculate, from the baseline, the inherent risk and residual risk scores for your own training development project. Monitor and control the risks Evaluate the risks •Use action checklists •Use template risk log •Use action checklist •Use risk log Plan risk response •Risk bubble maps and risk log data 31/10/11 Page | 1 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects 1 Start a new project Before beginning a new demand led course development project, an educational institution must determine whether the benefits realised by the project fits its strategic goals. Before work begins, an executive sponsor should be identified. The institution should complete a high-level evaluation of the project’s business case, its limitations, and its technical and financial requirements. Finally, a project manager should be identified, who can then set up a project plan. To assist with the decision making process about whether or not a proposed project should proceed, the risks should be evaluated. Thereafter, risk management and monitoring should be continuously carried out throughout the whole lifecycle of the project. The template risk register provides a tool for evaluating a project’s initial risk position, deciding whether the inherent risk is “within appetite”, identifying further risk reduction action that can be put in place to bring the risk within appetite and calculating the residual risk position. Thereafter, it provides a tool to monitor the risks on an ongoing basis. Need more detailed information about how this risk management toolkit has been produced? Refer to the explanatory report “Higher Level Skills Demand Led Training – Risk Management”. 1. Create a new set of project risk files Save the Template Risk Register with a new name that contains ‘baseline-date’. 2. Set the project title Open the renamed risk register, then on the worksheet High Level Risks, replace the words Project Title: in cell A1, with the title of your own project. 3. Set the start date In cell D1, enter the date on which you are creating your project risk register. 4. Enter the register owner In cell H1, enter the name of the person who has responsibility for maintaining the register. 31/10/11 Page | 2 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects 1b Understand the Template The Template Risk Register has been created using lessons learnt data from 65 different demand led training new course development projects. The risk statements and risk scores are the result of extensive data analysis and evaluation. Therefore, the baseline inherent risk score, from which your project risk ratings are calculated, is a reliable representation of the probability and impact values attributable to each risk. The residual risk scores calculated are a reliable representation of the probability and impact values attributable to each risk when the suggested risk reduction actions are put in place. 1. Initial position The exemplar risk register provides a baseline against which to measure the starting risk position of any new course project. It shows the worst case risk that you could expect, and the best case risk that you could expect to achieve having initiated all of the measures described to control or mitigate the risk. The template register provides the working document that will show the inherent risk and residual risk for your own course development project. Based on the answers that are provided in the “Action Checklist” sheet, the tool calculates the inherent risk that is applicable to your project at your baseline date, and the residual risk that is applicable to the additional risk control and mitigating actions that you have already put in place or plan to carry out. Baseline Point. Ideally this will be at the start of your project then all risks will be monitored and managed throughout the whole lifecycle. However, it can be created, for the first time, at any stage during the project lifecycle and risk management and monitoring commenced from that date. 2. Risk categories To enable clarity of risk analysis and subsequent risk management the risks associated with ‘responding to employer demand for higher level skills training through the development of a new training course’ have been allocated to seven high level categories. These are: 1. 2. 3. 4. 5. 6. 7. Main output risks. Strategic and commercial risks. Financial risks. Legal risks. Organisational and management risks. Project delivery risks (operational). Training delivery risks. 31/10/11 Page | 3 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects 3. The worksheets There are 4 worksheets within the provided template workbook. High Level Risks Executive level decision making Risk Log Operational level risk management Risk Maps Risk prioritisation and action planning. Visual risk monitoring Actions Checklist Identify which risk management actions are in place Controls the inherent risk ratings for project 4. Spreadsheet formula This sheet is a slave to the risk log, if the values in the risk log are changed so will this risk table and chart. The table shows the 7 high level risk statements relating to each risk category. The risk ratings provide the maximum risk exposure (from the detailed contributory risks) in each category. The bubble map is of the Type 2, described below, depicting each of the 7 high level risks. This sheet is a slave to the action checklist. The risk log sheet contains the high level risk statement for each category, followed by a detailed breakdown of the individual risks that will contribute to it. Each risk is broken down as: Risk source Risk statement Inherent proximity, probability, impact and risk rating Risk indicators Risk probability reduction actions (weighted) Risk impact reduction actions (weighted) Contingency action in the event that the risk crystallizes (materialises) Residual probability, impact and rating assuming the suggested reduction action is in place. All calculations in this sheet are automatic, and are controlled by the answers that are given in the action checklist. This sheet is a slave to the risk log, and if the values in the log change so will the bubble maps. The bubble maps provide a graphic representation of the risks contained within each of the 7 high level categories. Two types of bubble map are provided to aid risk prioritisation and action planning: Type 1 - probability x proximity x impact. The x axis is derived from the proximity of the risk, the y axis from the probability of the risk and the bubble size from the impact of the risk. Type 2 - impact x probability x risk rating. The x axis is derived from the probability of the risk materialising, the y axis from the worst case impact should the risk materialise, the bubble size is derived from the risk rating (the magnitude). The shading indicates the risk classification “risk appetite”. In both types the blue bubbles are the inherent risk and the red bubbles indicate how the risk is reduced if the suggested control measures for each of the contributory detailed risks are put in place. This sheet is the control sheet. The action checklist provides an aggregated list of all of the risk reduction actions suggested in the risk log. Each action is cross referenced to the risk(s) that it will reduce if put in place. In addition to providing the information needed to generate your project’s inherent and residual risk, it provides a monitoring tool of what action is underway or completed, and who is responsible for undertaking the action. The two columns shaded in orange require data to be entered. Much of the spreadsheet contains calculations formula, graphing and conditional formatting, these cells are locked, and the sheet protected, to prevent accidental changes. However, the risk log is intended as a tool to assist accurate risk monitoring and control, rather than a static snapshot, therefore, some parts of the worksheets remain unlocked for user editing. Care should be taken when inserting rows to ensure that the inserted row picks up the relevant formatting. If 31/10/11 Page | 4 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects deleting row, extreme care should be taken, as the worksheet will need to be unprotected whilst deleting, and then reprotected. DO NOT delete any columns! Of the 60 risks identified, 55 will be applicable to every project whose output is a new higher level skills training course. 2 Identify the risks All risk statements are written as “There is a risk that (cause)............., leading to (consequence)..........., resulting in (impact description).........” Need more information about generic project risk management? See the JISC Infokit “Risk Management” 1. Create the precise baseline for your project The template risk log starts from a worst case baseline. To establish where your project’s risk baseline is it is necessary to: - 2. Remove risks that are not relevant Identify any factors that may eliminate one or more of the defined risks. Insert any additional risks statements that could be applicable to your specific project that are not described in the template. Identify the risk management actions that are currently in place in your institution that will already have reduced either the probability or impact of the defined risks. If any of the following factors apply to your project, carefully delete the applicable row of the Risk Log, as indicated in the table. To delete rows: 1. Under the Review tab of the menu, click Unprotect sheet. 2. Carefully delete the applicable rows. 3. Click protect sheet. Do not change any of the selections in the tick boxes. Click OK. Factor More than one employer commissioning the course No E learning content of any kind in the course No accreditation or validation specified or intended for developed course There is more than one subject specialist within the institution Risk number 1a 6n, 6o, 6p 6q, 7h 5e, 5f Number of rows 5 4, 3, 2 3, 3 2, 1 To avoid inadvertently changing any of the many formula in this risk log it is strongly recommended that you do turn the protect sheet function back on prior to continuing with the subsequent steps. DO NOT renumber the remaining risks. 31/10/11 Page | 5 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects 4. Add any other risks statements If you consider that one or more risks should be added to the risk register for your project then: a) Write the risk statement and the impact statements; b) Determine the high level risk category to which it contributes; c) Using the blank rows supplied at the end of the category, write the risk statement in column C, the impact in column D; the risk indicators in column L, any actions that could be taken to reduce the probability of the risk materialising in column J, and any actions that could be taken to reduce the impact of the risk if it did occur in column M. d) If you require more than two additional rows in a category then insert an extra row for each risk. To maintain formatting for colours, dropdowns and particularly the bubble maps insert the extra rows BETWEEN the blank rows supplied. e) Assign the risk source in column A, using the drop down list. f) Allocate a risk number in column B, following the existing format. g) Evaluate, assign and insert inherent proximity, probability and impact ratings to columns E, F and G. Section 3 of this guide (evaluate the risk) provides guidance about assigning scores. h) Calculate the inherent risk rating (probability x impact) and insert the result in Column H. i) Evaluate by how much your risk reduction actions will reduce the probability and impact scores and insert the residual ratings in columns Q and R. 31/10/11 Page | 6 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects 5. Identify in place risk Using the Actions Checklist worksheet. management a) Set the baseline - Use column E, (baseline starting point) drop down list. Identify which of the risk control and actions mitigation actions are already in place in your organisation for your project. Yes – select ‘yes’ only if this action is already in place and applies to your project. No – select ‘no’ if this action does not apply (even if it is planned to be put in place later) For example, consider action number 8, if a contract has already been issued to and agreed by the employer then the answer would be ‘yes’. If it has not been issued and agreed, but the intention is to do so, then the answer is ‘no’. b) Planned actions – Use column F, (planned actions to reduce risk) drop down list. Identify any risk reduction actions that you already plan to put in place. Yes – select ‘yes’ only if you already plan to carry out this action and it is already part of your project plans. No – select ‘no’ if at this point in time there are no plans to carry out this action. Baseline – select ‘baseline’ if you selected yes in column E. For example, considering action number 8 again, if it is part of your current project plans to issue a contract/agreement to the employer that defines their expected input into steering groups, with a schedule and nominated staff, then select ‘yes’. If there are no current documented plans to issue a contract of this nature then answer ‘no’. If, as above, it has already been done then answer ‘baseline’, since the answer to column E would have been ‘yes’. 6. Save the baseline risk register Save your spreadsheet. The projects baseline inherent and residual risk has now been set and calculated. Switching to any of the worksheets ‘high level risks’, ‘risk maps’ or ‘risk log’ will now give you the risk position of your own project. This information may now be used either at an executive or operational level for risk management decisions. 31/10/11 Page | 7 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects 3 Evaluate the risk Each risk has been analysed and evaluated to decide when the risk is most likely to happen, what the likelihood of it happening is and what the effects would be on the project outputs, outcomes and benefits would be if it were to happen. Each risk has then been assigned an appropriate proximity, probability and impact score. The inherent risk score assigned to each risk statement is a reliable representation of the probability and impact values attributable to each risk, in a worst case scenario and should not be altered once the baseline is set. Any additional risks that have been added to the log will require manual scoring for inherent and residual risk. This section ‘Evaluate the risk’ provides all of the information necessary to evaluate any new risks that have been added. It will also provide a detailed explanation and understanding about how to interpret the scores that appear automatically in the risk log. 1. Assign the probability The probability or likelihood factor is defined as a measure of the chance of an impact at that selected level of severity actually being incurred. The likelihood is assessed, in the first instance, assuming preventative management controls have not been applied, this gives the inherent risk rating in column F. Then, residual risk likelihood is assessed and assigned in column Q, after the consideration of the proposed management measures (risk reduction action). Thus two probability ratings are given for each risk. Project Delivery Probability Factors Based on experience with similar projects, the event: Probability Factor Chance Very High - Could be expected to occur during the project delivery 6 74% - 99.9% High - Could easily be incurred and has generally occurred in similar projects 5 57% - 73% Medium - An even chance of occurring in similar projects 4 40% - 56% Low - Known to happen in similar projects 3 23% - 39% Very low - Has occurred in a minority of similar projects 2 6% - 22% Conceivable - but has rarely occurred in similar projects 1 0%-5% If you have added a new risk to the log the probability factor will need to be assigned. Decide how likely you think it is that the risk will occur and assign a score of between 1 and 6 using the table above as a guide. The score that you put into the risk log column F should be a worst case interpretation. 31/10/11 Page | 8 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects 2. Define the proximity The proximity relates to the stage in the project when the risk is likely to materialise. The number in column E defines the proximity using the numerical values in the table below. Stage 0 1 Any time throughout the full lifecycle Feasibility 2 Start up 3 Initiation 4 Development of training course 5 Training course delivery Closure 6 0 allocated for use in proximity scale to indicate that the risk could occur at any point during the whole lifecycle of the project Identification of potential demand for a new training course through ONA (organisational needs analysis) Identification of options to meet the demand Assessment of the viability of HEI developing new training course to meet the demand Presentation of recommendation to employer and other stakeholders Preparation of business case Identification and in principle agreement with partners Identification of risks Outline planning and costing Production of outline training specification Liaison with partners and outline agreement for input into development and/or delivery Identification of funding source Preparation and submission of bids for funding ( where appropriate) Agreement to commence work Detailed TNA (training needs analysis) to refine training specification Appoint project manager Detailed time and resource planning and costing Establish steering groups Draw up and agree contracts with suppliers Establish employer interest groups Define quality of training course Refine and update the project risks Appoint project team resources Contracting with suppliers and SLAs with partners Final agreement to produce the training course Production of all materials for new training course delivery and assessment Provision of resources for delivery Course accreditation (where planned) Control of work Management of risks and issues Activities and communication to ensure sustainability of delivery Delivery of learning to employer(s) workforce Refinement of new training course Completion of all documentation for project, funders and employers Handover of materials and responsibility for delivery to appropriate faculty Handover of marketing for sustainability to relevant departments 31/10/11 Page | 9 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects If you have added a new risk to the log the proximity will need to be assigned. Decide when the risk could occur and assign a score of between 1 and 6 using the table above as a guide. The score should be put into the risk log column E. 3. Impact analysis 4. Identify impact score affecting the risk The impact or severity factor is defined as a measure of the expected degree of loss or damage (impact) from the most severe event associated with a risk factor and is derived from the severity level. Severe An event that, if it occurred, would cause program failure (inability to achieve minimum acceptable requirements) Major An event that, if it occurred, would cause major cost and schedule increases. Secondary benefits/requirements may not be achieved. Moderate An event that, if it occurred, would cause moderate cost and schedule increases, but important requirements would still be met. Minor An event that, if it occurred, would cause only a small cost and schedule increase. Requirements would still be achieved. Low An event that, if it occurred, would have negligible effect on program. The severity includes several impact types. Impacts are divided into primary and secondary. Primary impacts are those that are directly related to the immediate outputs of the new course development project, whereas secondary are those that are related to the institutional outcomes and benefits. Reading the score off the risk log column G, and relating it to this table will provide a greater understanding of the severity of the impacts described in the log. 31/10/11 Page | 10 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects Delivery Schedule Sustainability Total failure of delivery with no learners Major schedule overrun so severe that project would be terminated by funder or employer Not sustainable Significantly low learner numbers, delivered without full cost recovery Significant schedule increase of more than 15% that could lead to reduction in employer support and low learner numbers Schedule increase of not more than 15% that may lead to lower employer support Small schedule increase up to 10% that, in most cases, would be absorbed by the project No increase Moderate Minor Learners drop out of assessment of course Small cost increases that, in most cases, can be absorbed by the project Lower numbers than predicted, but costs still recovered No loss No loss Reputational/opport unity Permanent loss of employer regard within networks affecting further engagement with sector Educational Internal Prolonged loss of recognition for expertise in subject area Withdrawal of 5 institutional support for this type of demand led course Not sustainable after first pilot delivery without significant further investment in revision and marketing Adverse publicity with one employer affecting further engagement with employer in all areas of institution Affects learner perception of institution’s expertise or flexibility Withdrawal of faculty support for this type of demand led course 4 Sustainable with some modification of course Loss of opportunity to exploit employer relationship in other business areas Adverse affect on motivation of learners to enrol on further courses of study Loss of capacity to update other mainstream courses through integration 3 Content sustainable with additional marketing Minor, adverse complaints affecting number of learners provided Missed opportunity for collaboration with other institutions Loss of opportunity 2 to update academic’s “Employability” No loss Concern restricted and repairable 1 Low Cost increases of not more than 5% Secondary Impact score Development cost Total Nonrecovery of development costs or increase of costs greater than 15% that would cause termination Increase in costs greater than 5% Impact types (an event that if it occurs will cause ) Primary Major Severe Severity Level Impact table If you have added a new risk to the log you must assign an impact rating in column G. Decide how severe you think the impact will be in respect of both the primary and secondary impacts in the table. The score that you put into the risk log should be a worst case interpretation. 31/10/11 Page | 11 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects The risk rating score is calculated as impact x probability, and is calculated automatically by the spreadsheet from the probability and impact scores and shown in column H. PROBABILITY 5. Risk Rating calculations 6 5 4 3 2 1 6 5 4 3 2 1 1 12 10 8 6 4 2 2 18 15 12 9 6 3 3 24 20 16 12 8 4 4 30 25 20 15 10 5 5 IMPACT FACTOR If you have added a new risk to the log, you will have to do this calculation yourself (multiply proximity x impact) and enter it into the inherent risk rating column H. Each rating is assigned a qualitative classification as low, medium or high, which is automatically shown by the spreadsheet as red, amber or green. This gives an indication about whether the risk is “within appetite”. Do not attempt to change the cell colour manually. High High impact and probability risks posing a severe threat to project success. They require detailed assessment and immediate comprehensive action bring within risk appetite to reduce the risk. Medium Risks that pose a threat to the success of the project. Some immediate action may be required to reduce their impact and/or probability, together with a comprehensive action plan. Low Risks with low impact or low probability that require a less detailed assessment and that could be accepted/tolerated. Their status should be monitored periodically for changes. . 31/10/11 Page | 12 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects 4 Plan risk response 1. Overall risk rating Having established the inherent risk of the project, a management decision must be taken to establish whether it is within “Risk Appetite” as it stands in the baseline, or whether further risk management actions should be put in place to reduce the risk. The overall risk rating of the development project is calculated as the sum of the risk ratings assigned to each individual risk. The inherent overall score is in cell H3, and the residual overall score is in cell S3. In the template there are a total of 60 detailed risks documented. So the maximum score is 60x30 = 1800 and the minimum is 60x1 = 60. This is then categorised as low, medium or high. (The template creates the colour automatically, based on the number of risks entered in the register and may be seen in cell H185 ) As risks are added or deleted the count changes and the values used to assign the project risk rating/category alter. High Medium Low 2. Bubble maps >720<1800 >300=720 <300 The bubble maps are directly linked to the data in the risk log, to provide a visual representation of the following: 1. The high level risks impact x probably, with the bubble size driven by the risk rating. 2. Each of the detailed risks, by category. Two maps are provided for each category. a. Probability x proximity, with the bubble size driven by impact. This enables each risks to be prioritised based on when they are likely to occur and how likely they are to occur. b. Impact x probability, with the bubble size driven by risk rating. This enables each risk to be prioritised based on its severity. The position against the background colour shows where the risk lies in respect of “risk appetite” Each map provides two sets of bubbles, one generated by the inherent risk and one by the residual risk. This enables the effect of applying risk management actions to be evaluated for effectiveness. It is not possible for excel to label the bubbles with the risk number, therefore: If the maps are to be used as part of management briefing material one option is to copy the map to Microsoft powerpoint and overlay it with labels. If the maps are being used for operational risk management by the risk register owner/project manager, familiarisation with the data in each section of the risk log will be sufficient to visually identify the bubbles. 31/10/11 Page | 13 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects Alternatively in the working copy of the register the maps could be moved to be alongside the log table. 3. Interpreting the data for risk reduction action prioritisation By comparing the blue (inherent risk) bubbles with the red (residual risk) bubbles it is possible to determine whether additional risk reduction action should be put into place to further reduce the residual risk. Example based on risk category 2 from the Exemplar Risk Register (with labelling overlaid in powerpoint). We can see from the above that to prioritise the order of actioning risk control measures: 1. Risk 2a is high risk and could occur during project start up, but, can be brought within risk appetite by significant reduction in the probability. 2. Risk 2h is a moderate risk and risk 2i is a high risk, both could occur during project initiation and can be brought within risk appetite by significant reduction in the probability. 3. Risks2g and 2d are moderate risks and both could occur during development of the course and can be brought within risk appetite by reduction in the probability. 4. Risks 2b, 2c, 2e, 2f are bordering on low risk, could occur during development of the course, though the implementation of countermeasures does little to reduce the residual risk. Another consideration at the point of prioritisation may be the cost associated with action taken. The suggested action to reduce probability, reduce impact and any contingency action that may be taken should the probability begin to increase, can be found in the template risk register. It should also be noted that dealing with risks 2a and 2i alone will reduce the aggregate risk associated with the high level risk 2, though not to the same extent as dealing with 2a, 2h, 2i, 2g and 2d. 31/10/11 Page | 14 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects Priority could, therefore be assigned as: Priority High Medium Low Risk number 2a,2i,2h 2g, 2d 2b, 2c,2e, 2f Source of risk Project management, Employer, Employer External, Organisational External, Organisational, External, External Risk prioritisation will need to be undertaken for each category, based on the actual inherent and residual risk data contained in your baseline risk register. 4. Assign risk reduction action Save a copy of your baseline risk register file annotated with a version control reference. The baseline version remains on file for reference and should not be altered in any way. Work now with your version 1 copy. It is good practice to annotate each new copy with the date and or version number. The date updated can be added at the top of the ‘High Level Risks’ sheet. The risk reduction actions (probability and impact) listed in the ‘risk log’ against each risk have been weighted to indicate their effectiveness in reducing the risk. Shown as a number in brackets alongside each action. The number at the start of each action gives the cross reference onto the ‘action checklist’. Once the risks have been prioritised appropriate risk reduction measures can be selected for action. And a person assigned responsibility for carrying out the action. Working with the ‘action checklist’ column F – planned actions to reduce risk. For each action that you now plan to put in place to reduce the risks: 1. 2. 3. 4. Change the drop down selection in column F to ‘yes’ Enter a target date for when the action is to have been completed by Enter the name of the person who is responsible for carrying out the action Include the actions in your overall detailed project planning. The risk ratings and maps will now alter to show a reduced residual risk. 31/10/11 Page | 15 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects 5 Monitor and control the risk Updating the progress of your project risks is the only way to make sure it stays within appetite. The focus at this point is on monitoring the risk, managing any changes, updating the register, and applying further actions as necessary. As the project progresses risks may be removed, or new ones may emerge and require adding to the list. 1. Monitor the risk All of the risks contained in the log should be reviewed on a regular basis. 2. Manage the changes Managing changes involves modifying actions, risk probability and risk status on requested changes or new information. Keep the current version of the risk register up to date and compare them to the baseline. Changes can be made to the risk log and actions checklist to reflect new information as follows: Insert new risks in accordance with section 2.4 of this guide. Close a risk – if all chance of the risk materialising has passed then the risk should be closed. In Column T of the risk log select ‘closed’ from the drop down list. This will automatically change the residual rating for that risk to zero. Vary the probability score – if, whilst monitoring a risk the likelihood of it occurring is increasing, the score on the risk log (showing in columns E and Q) can be altered to reflect the new state. In column U insert the amount by which it has changed. For example. If the probability was 3, but the presence of indicating factors suggests that the risk is becoming highly likely to materialise the probability will have increased to 5, therefore, insert ‘2’ into column U. Columns E and Q will reflect the increase. Add or remove risk management actions - Using the ‘Actions checklist’ sheet. If ongoing risk management decisions require further risk reduction action to be put in place use the column F ‘planned actions to reduce risk’ to reflect the new actions being put in place. Refer to section 4.4 of this guide for detailed guidance. Similarly, if having planned the implementation of a risk reduction action, for some reason it is not actually undertaken, then you should change its status to ‘no’ in column F. 3. Risk materialisation Comments – a free text column has been provided for the risk register owner to record any comments relating to each risk. If a risk materialises, i.e. the probability becomes 100%, then it is no longer considered a risk – it has become an issue. The risk should be closed on the risk register. 31/10/11 Page | 16 of 17 Risk Management User Reference Guide for Higher Level Skills Demand Led Training – Course Development Projects 4. Version control An appropriate record made in the comments column explaining the circumstances Risk transferred to the project issues log along with any contingency action that may now be put in place. Version control. When monitoring risk and making changes to the risk register document strict version control should be adhered to. The baseline version should never be changed, since this provides your starting reference point.. 6 Lessons Learnt information Lessons learnt through risk management become valuable information for use in future similar projects. It is good practice to regularly record any lessons learnt about the project risks, in terms of when and why they materialised, what actions were put in place to control them and how effective the controls and actions were. . All parts of the Risk Management Toolkit for Demand Led Higher Level Training Course Development Projects have been produced by: Universities South West Unit A1, The Innovation Centre, University of Exeter, Rennes Drive, EXETER, EX4 4RN www.universitiessouthwest.ac.uk 31/10/11 Page | 17 of 17