COMMUNITY COLLEGE
DIMAPUR GOVERNMENT COLLEGE
Dimapur; Nagaland
COMMUNICATIVE ENGLISH
6 credits
1 credit = 13 Class hours
Weightage: Practical 40%
Theoretical 60%
[Marks: 100]
COURSE DESCRIPTION
To introduce students to the process of communication and presentation skills needed by the
hospitality professional
COURSE OBJECTIVE
This paper aims to probe the need and impact of teaching verbal, non-verbal and written
communication skills. After the completion of the course the students would be well
equipped to handle interviews and also there would be a vast improvisation in their linguistic
skills which would enable them to communicate effectively with the clients/customers.
THEORETICAL (60 Marks)
1. The Communication Process (2 marks)
1.1 Sender, receiver, message, channel, feedback, message conceived, message encoded,
channel selected for communication, message perceived, message decoded, message
understood and decoded, feedback.
2. Listening (5 marks)
2.1 Need for listening, listening for content, critical listening, empathetic listening, attentive
listening.
3. Written Communication Skills (25 marks)
3.1 Note making
3.2 Writing a log book
3.3 Comprehension and précis writing
3.4 Letter writing (letters of enquiry, complaint, apology, order, application accompanied by
bio data, resume, resignation and appreciation)
3.5 Short formal reports (incidents, events, visits) Memos, notices, circulars
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COMMUNITY COLLEGE
DIMAPUR GOVERNMENT COLLEGE
Dimapur; Nagaland
4. Essentials of Grammar (8 marks)
4.1 Parts of Speech
4.2 Punctuation
4.3 Vocabulary building
5. Oral Communication Skills (15 marks)
5.1 Phonetics
5.2 Articulation and delivery
5.3 Making speeches
5.4 Telephone etiquettes
5.5 Restaurant and hotel English
6. Non –Verbal Communication (5 marks)
6.1 Understanding aspects of body language
6.2 Postures and Gestures
6.3 Importance of Presentation skills.
PRACTICAL (40 Marks)
1. Self-introduction
10 Marks
2. Extempore speaking
10 Marks
3. Role plays by the students as per the hotel etiquettes
10 Marks
4. Mock interview
10 Marks
Reference books:
1) Communication Skills – BV Pathak
2) Business Communication- Sinha
3) Grammar and composition- Wren and Martin
4) CSAT, Interpersonal and Communication Skills
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