MATTHEW R. WALLACE
12 Harvest Hill Road, West Simsbury, CT 06092
Home/Cell: 860-993 6922 mwkw1@msn.com
EXECUTIVE PROFILE
Healthcare administrator with MBA and eighteen years of clinical and leadership experience in inpatient and
ambulatory healthcare operations. Areas of experience include: project management, physician recruitment,
practice acquisitions, revenue cycle management, volume growth, best practice methods of care, patient
satisfaction and patient safety, population health management, contract oversight and management, operational
efficiencies, differentiation and cost control.
HIGHLIGHTED ACCOMPLISHMENTS
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Introduced telestroke services to Eastern Connecticut Health Network (ECHN) to help support local
neurologists and provide 24/7 acute stroke care.
Coordinating and developing an onsite neurology program including recruitment of 3 full time neurologists and
an APRN to provide hospital coverage, clinic coverage and to meet program development initiatives.
Facilitated and ran heart failure/stroke meetings related to best practice medicine which reduced length of stay
by .2 days and readmission rates by 8%. Implemented best practice guidelines from the American Heart
Association for both stroke and heart failure.
Project/Program manager- lead facilitator to achieve Primary Stroke Center recognition through The Joint
Commission.
Patient Safety Instructor, educating 2200 staff members on the patient safety starts with me program. Resulted
in a 60% reduction in patient safety related events.
As the Director of Environmental Services-led an initiative to streamline the environmental services department
and ultimately decrease non-salary expenses by $500,000 by renegotiating contracts, right sizing inventory,
eliminating high priced or ineffective vendors.
Project/Program manager for a four year project where we designed, planned, staffed and procured supplies
and equipment for a $15 million dollar brand new heart and vascular wing at Upstate University Hospital.
Led Upstate University Hospital through to Gold Plus Status recognition from the American Heart Association
ultimately reducing readmission rates of our heart failure patients.
Assisted with design and layout of newly constructed outpatient office and stress/echo at Upstate University
Medical Center.
Project/Program manager- led process to achieve Chest Pain Center with PCI accreditation at Upstate
University Hospital which led to decreased mortality rates and increasing compliance with door to balloon
times.
Experience with both inpatient and outpatient cardiology, respiratory, sleep medicine and neurology office
workflow, billing, scheduling. Have experience with Epic, Meditech Magic, Allscripts EMR’s.
Led a whole hospital install of Philips telemetry monitoring system, $2,000,000 project.
Project manager for my outpatient areas related to ICD-10 readiness planning.
Contracting manager with all vendor contracts, professional services agreements, medical director agreements
within my areas of responsibility.
Coordinated physician networking events along with meet and greets for new physicians
Member of physician recruitment and strategy committee which oversaw acquisitions and new physician
recruiting.
PROFESSIONAL EXPERIENCE
New Dimension Healthcare, West Hartford, CT
Member of the Board of Directors
Operations Consultant for AFC/Doctors Express
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Overseeing operations of 3 urgent care centers in Connecticut as part of Doctors Express (AFC Franchising)
with plans to expand to 10 centers over the next 3-5 years.
My responsibilities are to oversee and interpret the centers performance to the business partners. The
performance is tracked and measured by patient flow, revenue per patient, A/R, operating budget, staffing
levels and patient satisfaction/patient experience.
Eastern Connecticut Health Network (ECHN), Manchester, Connecticut
Administrative Director
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January 2015 to Present
December 2012 to July 2015
Designed and implemented a strategic plan for cardiovascular and neurology service line development
resulting growth and increased services along with additional practitioners. Operational oversight of intensive
care units and step down units to ensure staffing ratios are maintained and expenses meet budget.
Operational oversight of the diabetes self management department increasing volume and making patients
healthier, increased volume and practitioners in sleep medicine and increased efficiencies and competencies in
respiratory therapy along with a complete turnaround of environmental services increasing competencies and
cleanliness scores and decreasing costs by renegotiating contracts with all vendors.
Increased responsibility over 3 years from 5 managers to 8 managers and from 140 staff to around 200 staff as
a result of meeting targets and performance goals.
Administrative Director of the Cardiovascular Service Line Manchester and Rockville Hospitals
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Coordinated heart failure team and oversaw heart failure coordinator to ensure compliance with evidence
based guidelines established by the American Heart Association. Compliance with achievement measures rose
from 70% to 84% compliance over 2 years.
Increased referrals and volumes through to our cardiac rehab program and echo department through
relationship building with the cardiologists and referring facilities. Annual volumes increased over a 3 year
period by 6%.
Coordinate cardiovascular care and schedules between hospitalists and cardiologists to allow for proper stress
test selection and appropriate use of our resources off hours and weekends.
Act as point of contact and liaison with 12 cardiologists and address any and all concerns as we strive to
provide lower cost care to the system and higher quality care. Close working relationship on many projects with
the Chief of Cardiology.
Developed and implemented a full cardiovascular service line plan focused on increasing volumes, increasing
type of services, adjusting number of services and increasing quality of care. Volumes in targeted areas
increased by an average of 8%.
Expanded home cardiac rehab program to local nursing homes, went from providing care at 1 and increased to 3.
Responsible for organizing department specific training for residents and interns within our medical residency
training program. Created and implemented a full schedule, rotating 9 residents/interns to earn clinical hours in
echo, respiratory, stress, diabetes, sleep, cardiac rehab, EEG.
Administrative Director of the Neurology Service Line Manchester and Rockville Hospitals
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Strategic planning related to practice acquisitions to assist in growing the neurology service line and increasing
clinic and hospital coverage. Laid the groundwork to add 3 new neurologists and a neuro-APRN in response to
our evaluation of the community needs assessment and demand.
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Work closely with Chief of Neurology to monitor quality and volume performance related to stroke measures
and Sleep lab scoring concordance.
Design and implement performance improvement programs to ensure we meet the best practice guidelines for
stroke care within the ED and inpatient units.
Administrative Director of ICU at Manchester and Rockville Campuses and Flex Unit at Manchester
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Monitor non-salary expenses and staff-to-patient ratios to ensure appropriate flex in response to current volumes.
Balancing per diem pool versus overtime to minimize impact of expenses.
Administrative Director of Sleep Medicine at Manchester Campus
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Achieved reaccreditation through the American Academy of Sleep Medicine.
Adjusted staffing and capacity to provide the most efficient care possible while maintaining positive margins.
Installed a brand new sleep lab system allowing for integration with our electronic medical record system, and
providing up to date equipment and reporting stations to allow faster turnaround times.
Have grown sleep volume by 15% in the last year through physician recruitment and scheduling adjustments.
Patient Safety Team Leader
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Act as high reliability class instructor for Patient Safety Starts with Me. Part of core team that educates 2200
staff members on developing highly reliable system to reduce errors and keep patients safe.
Implement best practice and in-house systems to reduce patient falls with red slippers, stay with me program,
floor mats.
Improve response times and outcomes of rapid response calls and code blues via code cart standardization and
code blue rapid response case reviews.
Member of the quality improvement council which tracks and reports departmental quality initiatives to senior
management.
Population Health Management Facilitator at ECHN
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Organized and oversee a pre-diabetic teaching program through our diabetes self management department
with the goal of increasing the health of the at-risk population in our service area by increasing access to our
services with more convenient hours and access to our classes. Patient volume increased by 20% over 6
months. Other metrics included- 85% of patients had blood glucose levels within an acceptable range upon
discharge from the program compared to 35% upon admission to the program.
Received hypertension grant through the CDC providing blood pressure monitors to hypertensive patients with
the goal of lowering their blood pressure by goal setting and teaching self management techniques. Results
were a 10 point reduction in systolic blood pressure for 80% of the patients enrolled in the project.
Currently managing the diabetes education department maximizing efficiencies through better task assignment
and hiring staff to take on additional volume. Created a marketing plan sending diabetes educators to visit
physician offices weekly to market our services. Our efforts contributed to a 20% increase in volume.
Administrative Director of Environmental Services
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Implemented system wide efficiency program to increase presence in clinical areas and improve cleanliness of
the facility through new competency programs and implementation of a cleanliness-monitoring program. In a 6
month period the hospital acquired infection rates decreased by 3%.
Analyzed contracts and negotiated with vendors to decrease non-salary expenses. I personally evaluated our
contracts with over 20 vendors, consolidated some, reassigned and canceled others. Results of this thorough
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evaluation of all Environmental Services contracts resulted in better products, better service and a savings of
$500,000 upon re-executing the contracts.
Performed a thorough analysis of equipment and staffing needs and made changes to the staffing model to
ensure infection control requirements were exceeded in the OR. Changes included purchasing needed
equipment, retraining, redeploying staff and more consistent oversight resulting in decreased infection rates
and increased patient, staff and physician satisfaction with cleanliness of all areas in the hospital.
Upstate University Hospital, Syracuse, New York
September 2005 to December 2012
Director of Heart and Vascular Center and Manager of the Stress Echo Lab/EKG Department
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Facilitated a $15 million dollar renovation project to create a Heart and Vascular Center at Upstate which
included planning, design, and construction, staffing, capital equipment procurement and a marketing plan for
the new Heart and Vascular Center. The newly created center co-located all of cardiology both invasive and
non-invasive helping to coordinate care, add staffing efficiencies, create some niche services and improve
patient safety, quality of care and access to services.
Increased productivity, order accuracy, revenue and improved patient care for our cardiac patients by
coordinating the installation of the GE MUSE EKG management system across the institution as well as
installed reading and editing stations and over 50 EKG carts for physicians and staff.
Coordinated procurement of close to $1,000,000 worth of state of the art cardiac ultrasound equipment,
workstations and reading stations allowing an all digital solution for interpretation and reporting of cardiac
studies to increase productivity, accuracy, reduce costs and provide a higher quality of care with better
diagnostic capabilities and quicker turnaround times.
Tracked quality and patient satisfaction related to our cardiac services and made improvements to our
communication processes and made best practice guidelines readily available to staff which ultimately allowed
us to provide better care for our patients.
Performed annual performance evaluations on all employees within the department.
Streamlined the patient intake area for more efficient scheduling, billing, and inventory management resulting in
a 22% decrease in our no show rate and 50% increase in volume for our stress echo and EKG departments
over five years.
Involved with all capital equipment purchasing and annual fiscal budgeting processes for the department to
ensure we provided state of the art care while managing our staffing and non-salary expenses to meet our
predefined budgets.
Held meetings with physicians and administrators and formulated ways to attract more business from referring
providers within the Syracuse area. Radio and print ads along with service expansion into outlying areas
resulted in more patients seen and increased referrals into our program.
Project Management - Assisted with the design and construction of offsite cardiology office.
Held monthly echo conferences and meetings about operations, quality control, and patient satisfaction.
I was responsible for budgeting, marketing, recruitment, and quality initiatives within Cardiovascular Services.
Project Management - Led program development for Cardiology including pursuing and achieving Chest Pain
Center Accreditation from the Society of Chest Pain Centers. This process increased compliance with meeting
industry standards for door to balloon times and decreasing mortality rates of chest pain patients along with
improved communications across the care continuum for chest pain patients entering our system.
Project Management - Pursued and successfully achieved Gold Plus recognition from the American Heart
Association for Heart Failure which resulted in better patient outcomes and adherence to best practice medicine.
Acted as program development manager creating the foundation for a heart valve center, atrial fibrillation
center and left ventricular assist device center. Worked closely with cardiac surgeons, cardiologists and
interventional cardiologists.
Exeter Cardiovascular Associates, Exeter, NH
Manager Echocardiography
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December 2002 to July 2005
Assisted in the planning, design and construction of a 7,000 square foot office space for the cardiology practice.
Responsible for the operations of echocardiography, stress echo, and holter/pacemaker departments.
Worked with schedulers to create and manage daily outpatient schedules.
Project Management - Assisted the lab to achieve lab accreditation for echocardiograms and stress testing.
Managed practice wide medical supply inventory management.
Drove strategic marketing stance to draw in new sources of referrals from the surrounding community with
direct mail brochures and site visits to primary care offices. Marketing efforts resulted in a 10% increase in
volume over 2 years.
Led the design and implementation of policies and procedures for my department.
Continually pursued educational advantages to stay ahead of the competition.
Wentworth Douglass Hospital, Dover, NH
Echocardiographer
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March 2000 to December 2002
Performed inpatient and outpatient adult, transesophageal, and stress echocardiograms.
Became a point of reference as the lead echo tech for all cardiologists when it came to operational questions.
Worked with referring doctors’ offices to create and manage daily inpatient and outpatient schedules.
Worked continually to maintain an educational advantage in the field of adult echocardiography.
Project Management- Lead and achieved lab accreditation.
New York Heart Center, Syracuse, NY
Echocardiographer/Medical Assistant, EKG Tech, Exercise Physiologist
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May 1997 to March 2000
Gained electrocardiography interpretation skills during stress testing, performed resting and stress
echocardiograms, and adult transesophageal echocardiography.
Interpreted holter monitors and event recorders while also gaining valuable pacemaker interrogation
experience.
Acted as medical assistant for all of the cardiologist and gained experience with various medications used in the
care of patients with cardiovascular disease (ace inhibitors, calcium channel blockers, beta-blockers etc.) as well
as experience with outpatient cardioversions, patient work ups, billing practices and throughput initiatives.
Acted as exercise physiologist within the cardiac rehabilitation department.
Focused on outreach to capture volume and traveled to multiple off sites to perform studies to ensure volume
targets were met.
EDUCATION
M.B.A., University of New Hampshire, Durham, NH
B.S., West Virginia University, Morgantown, WV
Cardiac Ultrasound Training-Bowman Gray School of Medicine, Wake Forest University.
Certified Patient Safety Facilitator through the CHA
COMPUTER SKILLS
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Windows XP, Microsoft Office, Meditech, Epic, Xcelera, Echopac.