Position Description
Job title:
Employment Consultant
Reporting to:
Team Leader – Employment Services
Employment Type:
Full Time
Purpose of the position
This position is primarily responsible for assisting participants who have physical disabilities to
gain employment, through marketing the individual and our service.
Responsibilities and duties
Proactive and Autonomous Management of participant Load –
 Regularly reviewing (at least 3 monthly) employment related needs and goals of participant
through use of government Employment Pathway Plan (EEP) as per EPP guidelines.
 Meeting participants 6 times in a 13 week period or every 2 weeks. as per DES Deed and
guidelines
 Completing appointments in ESS entering the correct result in ESS electronic diary.
Completion of all files notes as per DES deed and guidelines.
 Key Performance Indicators will be set in consultation with your Manager and must be met
Provision of a quality professional service to all participants–
Employment Preparation
 Preparing participants for entry into employment using a range of strategies
 Assisting participants to identify employment related strengths and address barriers
 Locating individual work experience or voluntary work placements if required
 Locating appropriate, high quality training opportunities if required
Job Search
 Undertaking individual job search activities with or on behalf of participants using various
methods, such as cold canvasing participants to employers by phone electronic media or in
person.
 Training participants to job search and market themselves independently and effectively
Employer engagement
 Engage with Employers and employer groups to ascertain the requirements and needs of
employees that each employer will require.
 Create positions with employers that EO participants can fill.
 Job carve positions with employers so that EO can obtain multiple outcomes
 Promote government incentives to employers to maximise opportunities for EO participants.
 Maintain regular contact with employers to build relationships.
 Negotiate short work trials with employers so that EO participants do not have to attend
formal interviews.
 Promote EO ongoing support to employers.
 Promote Job Access services to employers.
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Issued Date: 11022015
Document No: 101485
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Job Placement
 Participants are placed into appropriately remunerated positions with working conditions
comparable to that of the general workforce
 Assisting participants to successfully establish themselves in their new role once
employment is sourced. After the initial settling in period the participant is transferred to a
dedicated support officer to maintain employment through the post placement (PPS) and
ongoing support (OS) phase.
 Participants are aware of their working conditions, and rights and responsibilities are upheld
 Assisting employers and co-workers to understand the work related implications of the
participant’s disability.
Working Cohesively in Team Environment to Achieve participant Goals–
 Working effectively with others to accomplish team and organisational goals and KPI’s.
Meeting Reporting and Documentation Requirements of the Service –
 Maintaining correct documentation on time as per DES ESS guidelines.
 EPP
 ESS electronic diary
 File notes
 Job details
 Wage subsidy
 Participant profile
 Initial interview
 Education placement
Workplace Health and Safety–
 Stop any unsafe work practice(s) that will put yourself or others at risk
 Report hazards and/or incidents in accordance with Spinal Injuries Australia policies and
procedures.
Quality Management System –
 Follow and adhere to all Spinal Injuries Australia Policy and Procedures
 Participate and contribute to compliance of the Organisation in accordance with obligations
under the ISO 9001:2008 Quality Management System and other relevant quality standards
and legislation.
Other Responsibilities–
 As directed by management.
Version: 5
Issued Date: 11022015
Document No: 101485
Printed copies are uncontrolled.
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Academic and trade qualifications
Essential


Ability to engage with
participants
Ability to liaise with employers
Desirable
 Certificate IV in Training and
Assessment or willingness to obtain
 DES essentials training.
Work experience and skills
Essential
 Previous experience in working
within the employment industry.
 Ability to engage with Employers
Desirable
 Previous experience working within
a quality framework
 Previous experience working with
disadvantaged people.
Personal qualities and behavioural traits
Essential
Desirable
 Meet successful criminal history
screening / police check
requirements
 Ability to communicate at all levels.
 Proven ability to work
collaboratively with individuals
towards a common goal
 Highly motivated with the ability to
set and achieve goals
 A willingness to take ownership, be
accountable and continually be
proactive.
* Refer to Appendix 1 for list of Competencies
Relationships
With
1. Manager – Employment Options
Purpose
Accept leadership, direction and
supervision in areas relating to
Employment Options
2. The Participant
Communicate with and provide ongoing
development and support
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Issued Date: 11022015
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Delegation of authorities
Area of responsibility
Quality Improvement Request (QIR)
Workplace Health and Safety
Authority delegated
Raise QIR’s for any corrective or
preventive action in accordance with the
Spinal Injuries Organisation Continuous
Improvement procedure
Stop any unsafe work practice(s) that will
put yourself or others at risk
Employee Signature__________________________________________Date________________
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APPENDIX 1 – COMPETENCIES
The Organisation continually strives to achieve our United Goals of building better, broader and more valuable client
relationships within a strong risk management framework. Client focus should be paramount in everything we do. The
competencies below illustrate how we all need to behave in order to meet these important goals.
Our United Goals to build better, broader and more valuable client relationships by delivering innovative
solutions that lead the following target segments:






Grow a sustainable and profitable business
Increase valuable clients in our target markets
Broaden our relationships
Deliver a great client experience
Understand and manage risk for ourselves and our clients
Be an employer of choice
Cluster
Competency Title
Competency Definition
People
1. Leadership,
Empowerment and
Accountability
Leads by example and sets clear direction and goals for individuals and teams;
empowers and develops people to achieve goals by providing the appropriate
level of accountability, constructive feedback and ongoing coaching; recognises
the performance of others and takes responsibility for own behaviour.
Understands the behaviour, needs and concerns of others and uses this to
work effectively with people across boundaries in the business; builds
collaborative relationships with internal and external clients and stakeholders.
Listens to others and conveys information clearly, accurately, logically and
concisely, both orally and in writing.
Affects the opinions and decisions of others; positively influences individuals or
groups to commit to a course of action.
Gathers information from diverse sources, interprets data, diagnoses problems
and develops pragmatic and commercial solutions; assesses and manages risk
for the business and clients.
Generates new ideas and business; takes advantage of opportunities
presented, keeps abreast of new developments and implements improvements.
Develops long term visions and strategies aligned to the team’s/Organisation
goals and external trends and opportunities; considers the broader impact of
decisions.
Directs energy, stamina and commitment into the execution of challenging
activities and goals.
Perseveres when faced with resistance; overcomes obstacles and maintains a
positive attitude and stable performance under pressure.
Adapts approach in light of shifting priorities, different work environments or
changing conditions.
Plans and prioritises workload; allocates tasks, manages time and tracks and
reviews progress.
Sets high quality standards; focus on the required detail and follows procedures
and policies.
Shared commitment to a positive pursuit of safety, driven by active involvement
in identifying hazards and controlling risks standards; focuses on ‘duty of care’
and follows procedures and policies.
Makes sound decisions in a timely manner; stands firmly by decisions in the
face of opposition but adjusts viewpoint in light of new information if
appropriate.
Displays in depth technical knowledge in a particular field and demonstrates a
commitment to keeping this up to date; ensures this knowledge is used to add
value for the Organisation and clients.
2. Collaboration and
Relationship Building
3. Communication
Thinking
4. Persuasion and
Influence
5. Analysis and
Problem Solving
6. Innovation
7. Strategic Thinking
Drive
8. Achievement
Drive
9. Tenacity
10. Flexibility
Delivery
11. Planning
12.Quality
13. OHS Compliance
and enforcement
14. Decision Making
15. Specialist
Knowledge
Version: 5
Issued Date: 11022015
Document No: 101485
Printed copies are uncontrolled.
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