Institute for Healthcare Improvement
Position Summary
Position Title: Research Associate, Results and Evaluation
The Institute for Healthcare Improvement (IHI) is an independent not-for-profit
organization that works with health care providers and leaders throughout the world to
achieve safe and effective health care. IHI focuses on motivating and building the will for
change, identifying and testing new models of care in partnership with both patients and
health care professionals, and ensuring the broadest possible adoption of best practices
and effective innovations. Based in Cambridge, Massachusetts, IHI mobilizes teams,
organizations, and increasingly nations, through its staff of more than 100 people and
partnerships with hundreds of faculty around the world.
IHI’s vision is to be a premier integrative force, an agent for profound change, dedicated
to improving health care for all. Our measures of success include improved safety,
effectiveness, patient-centeredness, timeliness, efficiency, and equity.This work relies on
the retrieval and use of information and scientific knowledge from health care and other
industries.
Position Summary:
As an integral member of the staff, the Research Associate will work with the IHI Results
& Evaluation Team and case study work lead by Doug McCarthy. At any time, the
Research Associate may be working on several topics in different stages of development.
The Research Associate will typically employ a mixture of quantitative and qualitative
methods to produce summary reports of how improvement teams and organizations IHI
works with are progressing.
Position Responsibilities:
 Conduct literature reviews and Web research on study sites and topics.
 Maintain a bibliographic database and tracking system for topic-related information.
 Collect and analyze performance and benchmarking data.
 Schedule site visits, meetings, and telephone interviews.
 Support the analysis of interview transcripts.
 Prepare PowerPoint slides, tables, charts, and other exhibits.
 Present summary reports to both internal IHI audiences and external meetings.
 Take meeting notes and prepare project summaries.
 Contact sources of data and journals for permissions.
 Proofread reports and check data for accuracy.
 Maintain project plan (using Microsoft Project software).
 Support general project administration.
Position Knowledge, Skills and Abilities:
 Some knowledge or experience of working in Health care is highly desirable.
 Excellent ability to gather and synthesize information from various sources.
 Strong literature search and review skills.
 Strong ability to analyze both quantitative and qualitative data.
 Excellent written and oral communication skills.
 The ability to work independently and as a team member.
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Intellectual curiosity including interest in health care.
The ability to collaborate with others and work as part of a team.
Self-motivation, flexibility and integrity.
Strong computer skills including knowledge of Microsoft Office, Excel and electronic
searching techniques. Willingness and ability to quickly learn other computer
applications, e.g., SPSS, PubMed, EndNote, Microsoft Project.
Position Qualifications:
 Bachelor's degree required, Master’s degree preferred
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Three to five years previous work experience in a professional environment required
Prior project management experience preferred
Proficiency with Microsoft Word, Excel, PowerPoint required
Experience or knowledge of health care preferred.
Interested parties should send a cover letter and resume to:
Institute for Healthcare Improvement
Vice President, Human Resources
20 University Road, 7th Floor
Cambridge, MA 02138
employment@ihi.org