Learning Models:
Learning Communities,
Self-directed learning and 1:1 coaching
Judy Huska
What do we hope to accomplish?
• Describe a learning community
• Consider resources to support self-directed learning
• Describe basics of 1:1 coaching
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Learning communities
• Ongoing contact, may or may not be time limited
• May not have well-developed content
(innovation community)
• Virtual or in-person or a combination
• Sharing paramount
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Examples?
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Self-directed learning ideas
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Self-directed learning
• Books
• Journals
• Conferences
• Internet
• Podcasts
• Social networks
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Favorite web learning
• www.ImpactBC.ca
• IHI open school (US)
www.ihi.org/IHI/Programs/IHIOpenSchool/
courses, video
• HRSA knowledge gateway (US)
www.healthdisparities.net/hdc/html/home.aspx
• Saskatchewan Health Council
www.hqc.sk.ca
• Quality Improvement & Innovation Partnership (ON)
www.qiip.ca
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More web learning…
• Health Improvement Skills Center (US)
www.improvementskills.org/
• California Healthcare Foundation (articles, video)
www.chcf.org
• Innovations Exchange (US)
www.innovations.ahrq.gov/index.aspx
• DOQ-IT University (US)
www.masspro.org/DOQITU/
• NHS Institute for Innovation and Improvement
www.institute.nhs.uk/
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“Coaching is to find a person, where he or
she is, and carefully lead him or her forward.”
Kirkegaard
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A Good Practice Coach is….
• C “Conviction Driven” - doing the right things for the right
reasons. “Beliefs and convictions provide the boundaries and
direction that people want and need to perform well.”
• O “Overlearning” – “The essence of coaching is the attention
to details and the monitoring of results – these are what help
leaders realize vision and accomplish goals.”
• A “Audible Ready” – being adaptable and well prepared with
flexible approaches are ready to go when change occurs.
• C “Consistency” – treatment of teams is predictable based on
performance. Praise with high performance and redirection
when needed.
• H “Honesty-Based” – honest, clear, and straightforward
interactions with others
Everyone’s a Coach by Ken Blanchard and Don Shula
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Engaging people
• Find out what is important to them
• Support them in achieving their goals
• Share what you care about
Axelrod, 2008
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Just a few questions you could ask…
･ What would/does the patient want?
･ What have you heard from patients about this?
･ How would we know what else patients/families
might want?
･ Help me understand what got in the way with this?
･ What might be another way to do this?
･ What do you think about this idea?
Source: Marie Schall & Barbara Balik, IHI
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And a few more
• What do you think is important?
･ How would you solve this?
･ How do people learn how to do what you do?
･ What questions do you hear new people asking?
･ Why can’t we achieve that outcome?
･ What if we took the standard as the starting point?
Source: Marie Schall & Barbara Balik, IHI
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And a few more…
• What is your prediction about your potential solution?
･ What other factors should we be considering?
･ What progress have we made so far?
･ Where are we stuck?
･ Where have we failed? What did we learn from it?
Source: Marie Schall & Barbara Balik, IHI
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And the last few…
• How can we apply what we’ve learned?
･ Whose support or assistance do we need?
･ How do others know how to do that?
･ What success have we had?
･ Who should we tell about our learning?
･ What teammate should we recognize?
Source: Marie Schall & Barbara Balik, IHI
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