Resident Guide and Information
Booklet
Oaklands Nursing Home
Oaklands Nursing Home
Resident Guide and Information Booklet
Welcome:
Welcome to Oaklands Nursing Home. This booklet has been designed to provide you with
the necessary information required to make an informed choice on your care provider
and/or assist you in making your stay with us more comfortable.
It will also meet the requirements set out in the ‘National Quality
Standards for Residential Care Settings for Older People in
Ireland’ laid down by the Health Information and Quality
Authority. These standards are enacted by the Health Act 2007
(Care and Welfare of Residents in Designated Centers for Older
People) Regulations 2009.
This booklet will provide an introduction to the care and services provided within Oakland
Nursing Home. Further information and more detailed explanations of the governance and
management of the nursing home can be facilitated by making an appointment with
Management, at a time suitable to you.
Mission Statement:
Our mission is to provide our residents with a comfortable and
dignified lifestyle that supports their desire for independence and
personal freedom, enhances their wellbeing and preserves their
connection to family, friends and the community
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Oaklands Nursing Home
Oaklands Nursing Homes philosophy is based around Quality of Life and
Quality of Care for our residents.
To successfully achieve this we believe this requires a multitalented approach to care
Our objective is to ensure the continued delivery of high quality consistent care to all
residents. This will be achieved by:

Adherence to best practice policies

Continued recruitment and most importantly the retention of highly skilled
staff

Continual training of staff

Constant performance review of the home

Being receptive to feedback from residents

Integrated Residents Records

Individualised, Specific Care Plans

Continued development and implementation of Best Practice Standards
In addition to the Quality of Care, Oaklands Nursing Home also pays
particular attention to:
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
Tailor made activity and care plans depending on the ability and
requirement of our residents. This is recorded in the Residents
Life Story record, highlighting specific preferences and
requirements requested by each resident.

Interesting and varied menus - quality food is such an important
aspect of life within the home. Our cooks take a real interest in
their dishes and are constantly changing and improving
depending on individuals requirements.

Involvement with the local community is vital - Oaklands
Nursing Home welcomes visits especially from local musicians,
and singers. Additionally, we have voluntary workers who attend the home daily to
carry out various activities

Each resident will be identified with 2 Key workers upon admission, a Nurse and a
Health Care Assistant, who will oversee your individual care plan on a weekly basis.
Oaklands Nursing Home
Residents Charter of Rights
Each resident in a nursing home has the right to:
 Be accepted as an individual and have his or her preferences taken into
account
 Be addressed in a form he or she is happy with
 Select and maintain family, social and personal relationships with any
other person, both within and outside the nursing home
 Protection from harm and exploitation
 Receive a contract outlining the rights and obligations of both the
nursing home and the resident
 24 Hour Quality care which is appropriate to your needs
 Ensure residents and where necessary their families are informed of all
services that may be relevant to their needs regardless of their
immediate availability
 Full information about your own state of health and about available
treatments
 Maintain control over, and continue to make decisions about, the
personal aspects of his or her daily life, financial affairs and possessions
 Be consulted on, and to choose to have an input into, decisions about
your living arrangements in the home on a daily basis
 Exercise all of their civil and natural rights and to have access to services
and activities which are generally available in the community
 Personal privacy
 Live without being obliged to feel grateful to those providing his or her
care and accommodation
 Live in a safe, secure and homelike environment, and to move freely
both within and outside the nursing home without undue/unnecessary
restrictions
 Maintain your personal independence, which includes a recognition of
personal responsibility for your own actions or choices, including those
within which there is a degree of personal risk
 Take responsibility for your own personal affairs and to undertake daily
living tasks of which they are capable
 Be treated with dignity and respect
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Oaklands Nursing Home
Description of care provided:
Oaklands Nursing Home Nursing Home can accommodate up to 38 residents. We employ a
professional staff consisting of a management team, registered nurses, care assistants,
maintenance, laundry, housekeeping, administration and catering staff. We provide care for
all levels of dependency, and all individual needs, providing 24 hours care delivery.
Descriptions of dependency levels as used by HIQA in their “Annual Return for Providers of
Designated Centres: Residential Care Centres for Older People” are as follows:
Low dependency: This category refers to people who need some support in the community
and the more independent residents in residential accommodation who require little nursing
care. They are usually independently mobile but may use a walking stick and have difficulty
managing stairs.
Medium Dependency: Person whose independence is impaired to the extent that he/she
requires residential care because the appropriate support and nursing care required by the
person cannot be provided by the community. Mobility is impaired to the extent that the
person requires supervision or a walking aid.
High Dependency: Independence is impaired to the extent that the person requires
residential care but is not bed bound. The person may have a combination of physical and
mental disabilities, may be confused at times and be incontinent. He/she may require a
walking aid and physical assistance to walk.
Maximum Dependency: Person whose independence is impaired to the extent that he/she
requires nursing care. The person is likely to be bed bound, requires assistance with all
aspects of physical care and may be ambulant but confused, disturbed and incontinent.
We provide 24hrs care delivery for residents who require; Respite Care
 Respite Care
 Post Operative Convalescence
 Social/ Emergency Admissions
 General Medical Convalescence
 Rehabilitation
 Long Stay
 Dementia Care
 Special Needs
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Oaklands Nursing Home
Governance/ Management:
The management and governance of Oaklands Nursing Home is directed by a team of
dedicated and committed members of staff who continually strive to raise standards of care.
Your management team contacts are:
Michael O’Donoghue
Mary O’Donoghue
Linda O’Halloran
Neenu Augustine
Michael J O’Donoghue
Registered Provider
Registered Provider
Director of Care
Assistant Person in Charge
Business Manager
Oaklands Nursing Home
Oaklands Nursing Home
Oaklands Nursing Home
Oaklands Nursing Home
Oaklands Nursing Home
Oaklands Nursing Home employs a skilled multi-disciplinary team, compromising of the
management team, Registered Nurses, Health Care Assistants, Catering, Laundry,
Housekeeping, Administration and Maintenance. Our organizational chart is on display in
Reception area, please feel free to discuss with staff. External professionals attend the
home on a regular basis to ensure residents needs are met, Dietician, Physio, Psychiatry,
Tissue Viability Nurse, Opticians, Public Health Nurses, Geriatrician, Pharmacist, Consultants
Occupancy/ Resident profile:
Oaklands Nursing Home can accommodate up to 38
residents at the moment, but is currently under
renovations to increase this to 51 residents in 2011.
We accommodate both male and female residents of all
ages with the following care needs: General Residential
Care, Respite care, Intermittent Respite Care, Post
Operative Convalescent Care, and General Medical
Convalescent Care.
Admission Criteria:
Admissions to Oaklands Nursing Home can be arranged by Nurse Liaison Officers within the
Hospitals, district Nurses, the G.Ps, family members or the resident. Family members or
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Oaklands Nursing Home
individual potential residents are welcome to view the nursing home prior to admission,
upon scheduling an appointment with the person in charge.
The Person In charge will also meet with you externally if you wish to arrange and finalise all
aspects of Admission.
We will ensure that we will do everything possible to ensure your transition into the Nursing
Home will be as comfortable as possible, for both you and your family.
You are welcome to bring any personal items you so wish, in order to transform your
bedroom into your own familiar, tranquil space. The aim is that Oaklands will become your
‘Home from Home’.
Arrangements for Visiting
Potential Residents
We understand that the decision to move into long-term care can be a stressful time. At
Oaklands Nursing Home we want to make your transition as smooth as possible. Our Nurse
in Charge or Administrator will be happy to meet with you and your family to give you a tour
of the building and discuss any personal needs you may have. In our experience the more
information we obtain with regard to the prospective resident prior to an admission in
relation to health, medication, personality, likes and dislikes the smoother the transition is
to the home. In order to ensure you receive our uninterrupted attention we would ask that
you kindly schedule an appointment in the first instance.
Existing Residents
We operate an open visiting policy within Oaklands Nursing Home however we do ask that
the resident’s mealtimes be respected so visitors are not permitted into the dining area at
mealtimes. In order to protect our residents we ask that all visitors sign in and out on
entering and leaving and partake in precautionary infection control measures by using hand
sanitizers provided.
Oaklands Nursing Home reserves the right to impose restrictions on visiting arrangements
where the visit, or time of visit is deemed to pose a risk, or if visitors is suffering from
infectious illness deemed to pose a risk to resident, or where the resident themselves
requests restrictions.
If visitors are unfamiliar with the home they can ask any member of staff for assistance at
any time.
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Oaklands Nursing Home
For security reasons, the main door to the Nursing home is locked, and will be opened by
staff once the door bell is rung. All visitors are requested to sign in and out, we ask for your
understanding on this matter.
Accommodation Provided and Environmental Facilities:
Oaklands Nursing Home is made up of all ensuite bedrooms, all wheelchair accessible, 7
Double rooms, 24 Single rooms. Minimum dimensions are 9.3m² single and minimum
dimensions are 14.8m² for a double. While renovations to building are on-going, there are 1
additional resident’s toilets of which is wheelchair assessable, 1 staff room, smoking room,
a kitchen, a dining area, 1 laundry, 1 day/rest rooms, a lobby, a hygiene room, 1 offices and
1 nurses station. Resources will be improved once renovation complete, providing new
dining room, sitting room, smoking room, prayer room, assisted Baths, Clinical room, store
room, laundry and Housekeeping room.
There is 1 secure outdoor enclosed courtyard with seating areas for residents to enjoy
weather permitting
Confidence in our ability/ Complaints and Advocacy:
Oaklands Nursing Home strives to provide a high quality service to all residents. There is a
structured process for receiving and acting upon comments, compliments and complaints.
This process is open, honest and strictly confidential and we would urge you to direct your
comments to the Person in Charge in the first instance.
We encourage family participation in your care and therefore welcome comments from
anyone acting on your behalf. We will of course check that they have your permission. We
welcome your views no matter how big or small as it can only enhance better quality of care
for our residents.
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Oaklands Nursing Home
If you are unsatisfied with our response you may seek assistance from a recognised external
advocacy group as displayed at the end of this booklet.
External Facilities/ Activities:
Oaklands Nursing Home is situated in the tranquil country side
just 4 miles from Listowel Heritage Town. The Nursing Home is
therefore serviced by nearby hotels, restaurants, public houses,
shops, library, Siámsa Tíre community hall, and local
Alzheimer’s day care centre, GP surgeries, South Doc. Oaklands
Nursing Home will assist you to participate in external activities
when required. Additional costs may be incurred for these
services which will be explained and agreed prior.
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Oaklands Nursing Home
Safety:
Your safety is of paramount importance to us. If you need assistance please ask a member
of staff or alternatively use your call bell to seek assistance.
Fire:
We have installed the very latest fire alarm system by Apex fire Ltd; routine fire alarm testing
will be carried out. You will be informed of this upon admission.
Other Emergencies:
If you discover other scenarios/ circumstances which pose a risk to residents/ staff, please
inform your nearest staff member immediately. We have a trained Emergency Response
Team and are always available on each shift.
Privacy and Dignity:
We would like you to think of Oaklands Nursing Home as your home from home. Our staff
will do their utmost to protect your privacy and dignity by
 knocking before entering your room
 asking your permission prior to any personal/ nursing interventions
 asking your permission for staff undergoing training and development, members of
the opposite sex or others to be involved in your care
 Assistance with daily activities, and involvement within the home.
If you feel your privacy and dignity is being compromised then please inform a member of
staff that you feel comfortable with.
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Oaklands Nursing Home
Individualised Care plan:
Your care plan will be developed with your participation within 48 hours of admission. This
will be individualised to set out your personal care needs and will provide direction to staff
members caring for you. A review of your care plan will be prompted following your feedback,
any changes in your personal needs/ circumstances and will be updated no less frequently
than at three-monthly intervals. To ensure we have your full participation in this process we
will communicate to you when a review is required and will then set a mutually convenient
time to complete the review process.
Contract of Care:
By agreeing to take up residency within Oaklands Nursing Home you will have signed a
contract of care which ensures that you have a legally binding assurance of high quality care
standards and that we have an acknowledgement of your commitment to our terms and
conditions which are as follows:
Management will meet with you to discuss the contract and assist you with Fair Deal
applications for funding as much as possible. Under the Fair Deal scheme some items
required for care, are not covered by funding, and a copy of these will be listed within your
contract. Fee’s are payable every 28 days in a manner which is suitable to you. Individual
needs and circumstances will be dealt with in a proficient and confidential manner by
management.
Services:
 24 Hours Medical Cover
 24 Hours Nursing Cover
 24 Hours Care Assistant Cover
 Physiotherapy (Extra charge Applies)
 Occupational Therapy
 Speech and Language Therapy
 Chiropody (Extra charge Applies)
 Hairdresser (Extra charge Applies)
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Oaklands Nursing Home
 Optician
 Dentist
 Weekly Entertainment
 Weekly Activity Schedule
 Community Excursions (Extra charge Applies)
 Spiritual Care
 TV, Phone, Video
 Daily Shop
 Residents Council
 Dietician
 Home Baking
 Special Events/ Birthdays acknowledged
 Podiatry
 Library/ Daily Papers
 Alerter native Therapies as required (Extra charge Applies)
 Volunteer Committee
 Gardening Club
 Life Story Recording
 Tissue Viability Nurse
 Incontinence Nurse
 Special requests accommodated.
Policies that govern our practice
As a provider of high quality nursing care we welcome the ‘National Quality Standards for
Residential Care Settings for Older People in Ireland’ 2009. These standards will help to
consolidate existing good practice whilst also identifying areas for development. A copy of
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Oaklands Nursing Home
the standards can be obtained from Health Information and Quality Authority, Social
Services Inspectorate, 1301 City Gate, Mahon, Cork or at www.hiqa.ie
Comments/ Compliments and Complaints:
We are interested in your feedback to ensure that our service is continually reviewed and
refined in line with best practice and resident choice. There are a number of ways in which
you can share your views/ participate in the consultation process:
You may also nominate a family member, friend or advocate acting on your behalf. We
will of course check that they have your permission. We take all comments seriously and
will aim to respond to your query as soon as possible. If you are not satisfied with your
initial response then you may contact our Director of Nursing
Complaints Procedure
Oaklands Nursing Home welcomes all comments, complaints and compliments. A complaint
may be verbally reported to Person in Charge, or in written format on a complaints form
Informal Complaint
1. Speak informally to any member of staff and outline your concerns.
2. Should your concerns not be resolved to your satisfaction speak with the Director of
Care.
3. If unsatisfied with this outcome, speak with the Registered Providers, Michael and
Mary O’Donoghue.
Formal Complaint
1. If a resident or Relative wishes to make a formal complaint they must do so in writing
to the Director of Care or to the Registered Provider
2. The written communication should include the following information: An outline of the complaint
 Date, Time and Place (if appropriate) of the incident
 The name of person(s) involved in or witness to the incident (if appropriate)
3. Complaints will be acknowledged upon receipt within three working days.
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Oaklands Nursing Home
4. A full response will be given within 1 working week. If a delay occurs the complainant
will be advised in writing of the reason for the delay.
If you feel your complaint remains unresolved you should forward your complaint in
writing to the Nursing Home Inspectorate.



Calling the advice line 021 240 9660
Emailing inspections@hiqa.ie
Writing to the Office of the Chief Inspector, Health Information and Quality Authority,
Social Services Inspectorate, 1301 City Gate, Mahon, Cork
Nursing Home Inspections:
Nursing Homes are registered with the Health Information and Quality Authority and will be
inspected regularly to ensure that standards of care are being maintained. Inspections may
be announced or unannounced and may occur during the day, in the evening, at night or at
weekends. Registration will be renewed every three years. The registration and inspection
process is independent and reports will be published after each inspection. A copy of each
report once carried out can be obtained online at:
http://www.hiqa.ie/functions_ssi_inspect_rep.asp
Further information from HIQA can be obtained by:



Calling the advice line 021 240 9660
Emailing inspections@hiqa.ie
Writing to the Office of the Chief Inspector, Health Information and Quality Authority,
Social Services Inspectorate, 1301 City Gate, Mahon, Cork
In conclusion:
We are delighted that you are considering or have chosen Oaklands Nursing Home as your
preferred place of care and we trust that you will have a happy and fulfilling stay with us. We
acknowledge that moving into 24hr care may be a difficult and daunting experience and
therefore we wish to assist you in your transition. Our staff is trained in all areas of Care of
the Older Person, is friendly and approachable, and is always willing to listen to any
questions or concerns you may have.
For further information on this booklet or indeed on any aspect of your care please contact
Linda O’Halloran, Director of Care
068-21173
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OR
Oaklands Nursing Home
Registered Providers, Michael & Mary O’Donoghue
Oaklands Nursing Home, Derry Listowel Co Kerry
Tel: 068 21173
Fax: 068 24643
E-mail info@oaklandsnh.ie
Mobile 0876 829654
Advocacy Group
Phone
Number
Fax Number
Age Action Ireland
www.ageaction.ie
01 475 6989
01 475 6011
01 605 9000
01 605 9099
01 231 0500
1800 200 700
(Mon – Thurs
9am- 7pm and
Fri 9am-5pm)
01 231 0555
Citizens Information
Board (formerly
Comhairle)
Irish Cancer Society
www.cancer.ie
Prostate Cancer Information
Service:
Action Breast Cancer
Contact Name
Helen Lahert
Manager
Advocacy and
Accessibility
Email address
Postal address
info@ageaction.ie
Age Action Ireland
Ltd,
30/31 Lower
Camden Street,
Dublin2
Citizen’s Information
Board,
7th Floor,
Hume House,
Ballsbridge,
Dublin 4
helen.lahert@ciboard.ie
helpline@irishcancer.ie
prostate@irishcancer.ie
1800 380 380
Irish Cancer Society,
43/45
Northumberland
Road,
Dublin 4
abc@irishcancer.ie
1800 309 040
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Irish Heart Foundation
www.irishheart.ie
01 668 50 01
01 668 5896
Caroline Cullen
info@irishheart.ie
Irish Patients Association
www.irishpatients.ie
01 272 2555
01 272 2506
Stephen Mc
Mahon
stephenmcmahon@eircom.net
info@irishpatients.ie
Mental Health Ireland
www.mentalhealthireland.ie
01 284 1166
01 284 1736
Ted Tierney
ted@mentalhealthireland.ie
Patient Focus
01 885 1611
01 885 1617
01 885 1633
Cathriona Molloy
Shelia O’ Connor
Jim Reilly
support@patientfocus.ie
Irish Heart
Foundation,
4 Clyde Road,
Ballsbridge,
Dublin 4
Irish Patients
Association,
Unit 2,
24 Church Road,
Ballybrack,
County Dublin
Mental Health
Ireland,
Mensana House,
6 Adelaide Street,
Dun Laoghaire
County Dublin
Patient Focus,
Unit 9A Sky Business
Centre,
Plato Business Park,
Adamstown, Dublin
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