Meeting
Patient Participation Group
Attendees:
Date
22nd April
2013
Lee, Andre, Richard, Jane, Rick, Barry
Item
Minutes
Jane Gray
Details
Action
by
1. Welcome
Jane welcomed all attendees and introduced Barry and Rick.
Jane
2. Apologies
Apologies were taken from Anthony, Andrew, David
Jane
3. Minutes of Last
meeting
The minutes from 11th March 2013, were read and accepted.
4. Membership
Barry introduced himself to the group as a Non-Executive Director
of Inclusion Healthcare NED) and thanked the PPG for agreeing
to him joining the group. He explained about his background and
of his interest in homelessness issues.
Jane
Rick also introduced himself and explained that he had just
completed his training as a doctor and had asked to spend 6
weeks with Inclusion healthcare to learn about homeless issues.
5. Homeless
strategy –
healthcare
update
6. Homeless
strategy – other
issues
7. DNA and
Appointment
issues
Following Jane’s request to try and identify some female members
Andre confirmed that he is still waiting for Cherise to contact him
to see if she is available to join the group. It was again noted
though that anyone with children will be limited to attending
alternate meetings at Charles Berry House as children cannot go
into the Dawn Centre.
Again the PPG discussed access to Inclusion Healthcare at the
Dawn Centre and their need for a separate designated waiting
area. Discussions are still in progress with Leicester City Council.
Lee and Andre advised that some PPG members are now part of
a new service user group called StreetLife and were unable to
attend today. Andrew and David are currently involved in the
sleep out this week and this is why they were unavailable for
today’s meeting.
Rick told the group he was currently undertaking a project looking
into the amount of DNAs experienced by GPs and Nurses at the
practice and looking for patterns. He was also reviewing
appointment provision, times and other issues. A project meeting
was scheduled for Wednesday 24th April this week and both Lee
and Andre agreed to attend to represent patients. Dr Maxwell,
Jane and Daksha from Administration (who has replaced Paul
Andre
Jane
Lee and
Andre
Rick
Houseman), would also be coming to the meeting
8. Feedback on
On line
appointment
booking system
Following Paul showing the group how to book an appointment
online at the last meeting this had been fully tested by Lee who
was very impressed with the system. He found the screen listing
his medications especially useful but wondered why the
medications repeats screen was disable. Jane thought this
probably intentional as the system was just on testing, although
wasn’t sure if it would be enabled for the future and would need to
check with her team?
Jane
He has recommended that we now go live and roll this out to other
patients. Jane will advise her team of his feedback and
recommendation and enquire re enabling the repeat medications
function.
8. Around the table
comments & Any
other business
Jane asked the group on behalf of Donna, Liaison Nurse, if a card
containing contact details for various organisations accessed by
homeless people should be produced and if so what should be
included? Lee and Andre suggested that the organisations should
be restricted to health and could include GP services (venues and
opening times, how to access the homeless mental health team,
how to access drug and alcohol workers (in house and community
services), and emergency services number. Lee suggested rather
than a card we could consider keyrings or lanyards and was
willing to design these.
Lee requested a rubbish bin to be made available in the waiting
areas at Charles Berry House as there is often litter around.
Jane
Jane advised that the questionnaires had arrived for the
Responsiveness health study and the group members agreed that
they were still willing to distribute these and support patients to fill
these in if necessary. The questionnaires will be distributed over
both sites over a 2 week period.
Andre, Lee and the group discussed the need for Inclusion
Healthcare to promote and advertise the range of services offered
as many patients remain unclear of what services are available,
and when and where they can be accessed. The usual main
routes for doing this were identified as on the right hand side of
prescriptions, posters, patient leaflets, word of mouth and the
website. Jane agreed to discuss this with the team.
9. Date, Time,
Venue for next
meeting
Monday 3rd June 2013, 12.00 – 14.00 pm, Conference Room,
Charles Berry House.
Jane to ask Daiva to send out minutes and request items for the
agenda prior to the meeting.
Daiva