Job Announcement
Homeowner Development Manager - FT
SUMMARY
Manage Twin Cities Habitat for Humanity’s (TCHFH) homeownership programs in the Homeowner & Community Development
department. The Homeowner Development team is responsible for providing financial coaching, pre-purchase counseling and postpurchase support to households with the goal of accessing & sustaining homeownership. This includes supervising the outreach,
financial coaching, and homeowner selection, training and foreclosure prevention counseling for the Habitat Homeowner Development
program. Develop program policies, plans, budgets and staff work plans that align organizational goals with the TCHFH partner family
aspirations. Foster a strong team of program staff and contribute to the overall team of organizational leaders. Other duties as needed
and assigned.
RESPONSIBILITIES
Program Development and Management
 Develop and implement a strong financial coaching program in partnership with the Financial Empowerment Coaches and the
Foreclosure Prevention counselor focused on working with low and moderate income households with the goal of accessing
and sustaining affordable homeownership.
 Provide oversight and leadership to program delivery with particular attention to maintaining high quality adult education
curriculum for pre-purchase training, a strong financial coaching and effective sweat equity program.
 Develop program delivery processes and evaluation of the processes leading to continual improvement to lend to a successful
family recruitment and selection process
 Work in partnership with the Intake Associate and the Coaches to manage a smooth intake process and Family Selection
process for Habitat’s programs
 Work across the organization to advocate for homebuyers regarding matching, sweat equity, construction schedules, house
design, warranty issues, communications and events like dedications, press events and fundraisers.
 Oversee program evaluation of the homeownership program and work in partnership to measure the success in meeting
partner families’ needs, identify areas for improvement and report applicable improvement efforts.
 Develop and implement a homebuyer experience evaluation plan; integrate homebuyer feedback through referral partner
relationships and internal customer service channels.
 Lead a collaborative effort with the Post Purchase Support Associate and the Homebuilding team to develop and implement
an effective post purchase support program around warranty and home maintenance with an emphasis on homeowner
education
 Foster a strong team of staff members through active communication, regular problem solving and consistent professional
development.
Outreach
 Develop and implement outreach strategies in partnership with community-based groups and housing counseling nonprofits to
build a large and diverse homebuyer applicant base.
 Monitor outreach efforts and partnerships to note program interest for both the foreclosure prevention and Homeownership
programs. Develop strategies to increase interest in the programs if applications/intakes decrease.
 Develop community relationships and knowledge of community resources to benefit homebuyers and owners and supplement
work done by program staff.
 Lead the collaborative effort around the Veterans Initiative in the organization, working cross-departmentally to ensure
outreach is conducted and annual goals are met
Administrative
 Supervise staff responsible for program delivery methods; including writing annual action plans, setting team goals and
completing performance reviews
 Ensure Homeowner Development team is current on continuing education requirements and plan for training & education
annually
 Review, evaluate and revise policies regarding relationships with partner families
 Maintain the volunteer Family Services Advisory Committee in partnership with the Financial Empowerment Coaches and
include committee in the development of policies.
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Write program annual action plan and monitor progress to ensure that both organizational goals and individual professional
development goals are met.
Prepare annual budget for program, monitor revenue and expenses, approving all expenses so that available resources are
expended but program does not exceed budget
Maintain public funding compliance for all public funders; lead efforts to ensure compliance and reports are submitted and
completed on time.
Other duties as assigned.
QUALIFICATIONS
Education:
Bachelor’s degree required, preferably in a related field
1-2 years’ experience working with low-income homebuyers/homeowners, required
1-2 years’ supervision experience, preferred
Experience:
Minimum 2 years’ experience working in the affordable housing field, preferred
Valid driver’s license with a good driving record
Competencies:
 Interpersonal Skills: Excellent interpersonal and cultural competency skills to effectively work with a variety of people and
personalities, including individuals of diverse races, cultures and economic backgrounds. Able to diplomatically deal with
challenging personalities.
 Communication Skills: Excellent oral and written communication skills; able communicate clearly and effectively to all levels
of people inside and outside the organization; able to explain detailed information using a variety of communication methods,
including supervising, writing policies and procedures and conducting training sessions.
 Management & Leadership: Exceptional leadership, management, supervision and motivational skills relating to employees,
volunteers and clients; functions well as part of the management team and able to create a team working environment.
 Project Management: Able to effectively plan, prioritize, coordinate, delegate and manage workload to meet goals and
deadlines.
 Delegation: Ability to multi-task and ensure own work assignments and staff/volunteer assignments completed within
established deadlines
 Organization & Detail Oriented: Possess thorough, organized, detail-oriented and accurate approach to work
 Decision Making: Able to independently and effectively identify, evaluate and make decisions regarding problem resolution
for individual and organization-wide issues
 Budgeting: Possess analytical and math skills to perform budgetary responsibilities
 Technical Skills: Proficient in computer applications, including Microsoft Suite
 Other: Bi-lingual or fluent in Spanish, Somali and/or Hmong helpful
PHYSICAL REQUIREMENTS
 Hear and speak in order to communicate with others
 Work at a desk, telephone and computer for extended periods of time
 Move throughout the office to conduct various tasks
 Able to perform physical dexterity for computer keyboarding
 Ability to independently operate a motor vehicle
WORK ENVIRONMENT
The majority of the work is in an office environment with occasional travel and presentations to groups outside the office.
Application deadline: 5pm Friday, November 20, 2015
Please submit as one combined document cover letter, resume, and references to HR via one of the following methods:
Mail: 1954 University Ave W St Paul MN 55104
Fax: 612-305-7110
Online at: www.tchabitat.org/about/careers
“Affirmative Action, Equal Opportunity Employer.”
“All qualified applicants will receive consideration for employment, regardless of their race, color, creed, religion, ancestry,
national origin, sex, sexual orientation, marital, or familial status, disability, age (over 40), or status with regard to public
assistance, local human rights commission activity or other protected status.”