Year-End French Language Services Report: FY 2015-2016
A lack of accessible health services has a negative impact on the health outcomes of French-speaking residents. All
Waterloo Wellington health service providers (HSPs) are required to report on the provision of French language services.
Completing this report is necessary for the monitoring and evaluation of how each HSP addresses the needs of its local
French-speaking community.
Date Completed
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HSP Name
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HSP Address
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Contact Name
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Email
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Phone
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% of French- speaking population in HSP catchment area
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1. Does your organization have a process in place to identify French-speaking clients/residents or clients/residents who
prefer to receive services in French?
Yes
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No
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Additional comments
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2. If yes, how does your organization identify its French-speaking clients? (check all that apply)
By mother tongue
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By preferred language
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By language spoken at home
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If other, specify
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Not applicable
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3. How many of your organization’s clients/residents are French speakers?
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4. What methods does your organization use to respond to a request for services in French? (check all that apply)
No action
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Use of family member
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Use of volunteer interpreter
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Use of professional interpretation services
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Use of French-speaking health care staff
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Use of French-speaking non-health care staff
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Refer to other HSPs that provide FLS
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If other, specify
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5. Is there a process in place in your organization to identify French-speaking staff?
Yes
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No
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Additional comments
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6. Does your organization have health care/social service staff able to provide services in French?
Yes
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No
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Additional comments
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WWLHIN Services Report: FY 2015-2016
Health Equity
Health equity is an important determining factor in the health of individuals. At a population level, addressing health inequity
improves overall quality of life and reduces costs to the health care system. As part of the health program/service funding
provided by the WWLHIN, all HSPs need to take specific action to positively impact the health status of all residents by
giving consideration to the determinants of health.
Please see the last page for additional instructions on filling out this report and a glossary of terms.
7. What specific changes has your organization made this year to address health equity and the determinants of health to
improve health outcomes of the residents you serve?
[Describe changes you have made in the last year to positively impact the health of residents who experience
health inequities such as French-speaking, Aboriginal and other residents. For example, actions may include
targeting services toward those at greatest risk, partnering with organizations outside of healthcare to address
the determinants of health and taking other actions that will improve population health. Maximum of 500
words]
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8. What specific outcomes has your organization achieved this year in improving access and/or effectiveness of your
programs/services through attention to health equity and the determinants of health?
[Describe outcomes achieved in the last fiscal year as a result of incorporating health equity and a
consideration of the determinants of health in programs/services offered. Include results for vulnerable
populations, French- speaking and Aboriginal Residents. Maximum of 500 words.]
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9. What are your polices related to the collection of data to improve the health outcomes for the vulnerable populations,
French-speaking and Aboriginal residents you serve?
[Describe policies related to the collection of data for the vulnerable populations, French-speaking and
Aboriginal residents you serve. You may wish to include information on processes related to self-identification
and your privacy policy. Maximum of 500 words.]
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10. What plans does your organization have to address health equity and the determinants of health in the delivery of
programs/services in the coming fiscal year?
[Describe plans for the coming fiscal year to improve health outcomes for vulnerable populations, Frenchspeaking and Aboriginal Residents. Maximum of 500 words.]
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WWLHIN Services Report: FY 2015-2016
Instructions
The Waterloo Wellington LHIN seeks to understand what processes/steps have been undertaken in the region to realize
health equity for all residents, including French language services. This report requires HSPs to give specific information on
the intentional efforts made to achieve health equity through this and other funding, including outcomes achieved. For HSPs
with multiple sites/programs please indicate the site/program included in the response. Please provide the information as
clearly as possible. Bullet points are acceptable.
The information collected is intended to be used for system level planning in order to identify gaps in service and highlight
key processes or initiatives that have effectively improved health equity in the region. Please limit responses to processes or
initiatives carried out in the last fiscal year and plans for the coming fiscal year.
While not required, if you have implemented processes or taken steps prior to the past fiscal year, please feel free to attach a
file as a separate document outlining work undertaken.
Glossary of Terms
Health Equity:
Health equity is concerned with creating equal opportunities for good health for all and reducing avoidable and unjust
differences in health among population groups (Centre for Addiction and Mental Health, 2012).
Determinants of Health:
The range of personal, social, economic and environmental factors that determine the health status of individuals or
populations. The determinants of health can be grouped into seven broad categories: socioeconomic environment; physical
environments; early childhood development; personal health practices; individual capacity and coping skills; biology and
genetic endowment; and health services (World Health Organization, 2015).
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