201530: BUSM 2200-W01 Final Exam Review Sections Chapter 10-14
Chapter 10: Organizational Culture
Examinable materials:
What Is Organizational Culture?
• Definition, characteristics, functions • dominant versus subcultures
Do Organizations Have Uniform Cultures?
• Strong vs. Weak Cultures
Reading an Organization’s Culture:
• Stories • Rituals • Material Symbols • Language
Creating and Sustaining an Organization’s Culture
 How a Culture Begins( including Figure 10.3 p357 & PPT’s) • Keeping a Culture Alive:
selection, top management & socialization
 Be able to explain socialization, its model: prearrival, encounter and metamorphosis
stage (including Ex 10.4 p. 360 & PPT’s)
What is an ethical culture?
The Liabilities of Organizational Culture
• Barrier to Change • Barrier to Diversity • Barrier to Mergers and Acquisitions
 Strategies for merging cultures Changing a culture and conditions that increase
likelihood
For this chapter you will need to be able to answer questions and/or scenarios on the
following:
1) Define and describe organizational culture, its levels, functions and climate,
2) Give examples of liabilities of organizational culture and differentiate between dynamic and
static cultures,
3) Explain organizational change and describe the various barriers to change.
4) Explain the various methods to reduce resistance to change.
201530: BUSM 2200-W01 Final Exam Review Sections Chapter 10-14
Chapter 11: Leadership
Examinable materials:
Leadership: definition, trait versus behavioural theories
Leadership and Does the Situation Matter? Theory: Hershey & Blanchard Situational
Leadership including exhibit 11-1 in textbook and PPT’s
Substitutes for leadership: • Charismatic Leadership • Transformational Leadership
Contemporary leadership issues: authentic leadership – ethical leadership & servant
leadership
For this chapter you will need to be able to answer questions and/or scenarios on the
following:
1) Define leadership and explain situational leadership,
2) Describe the difference between charismatic and transformational leadership
3) Identify contemporary leadership issues
Chapter 12: Decision Making, Creativity & Ethics
Examinable materials:
How Should Decisions Be Made? • The Rational Decision- Making Process versus
How individuals Actually Make Decisions? • Bounded Rationality, satisficing, intuition,
overconfidence bias, anchoring bias, confirmation bias, availability bias, escalation of
commitment, randomness error, risk aversion, hindsight bias
Group Decision Making: strengths and weaknesses
• Effectiveness and efficiency
• Challenges: Groupthink-Groupshift • Group Decision-Making Techniques
For this chapter you will need to be able to answer questions and/or scenarios on the
following:
1) Decision making: challenges both for individuals and groups
2) Advantages and drawbacks of groups
Chapter 13: Organizational Structure
Examinable materials:
What Is Organizational Structure? • Purpose?
Common Organizational Designs • The Simple Structure • The Bureaucracy
Why Do Structures Differ? • Organizational Strategy • Organizational Size • Technology •
Environment
201530: BUSM 2200-W01 Final Exam Review Sections Chapter 10-14
For this chapter you will need to be able to answer questions and/or scenarios on the
following:
1) Org. structure definition and purpose
2) Explain why structure differ
Chapter 14: Organizational Change
Examinable materials:
Forces for Change – what are they? Organizational targets for change – what are they?
Resistance to Change
• Individual Resistance – sources of including diagram Ex 14-7 in textbook and
PPT’s
• Organizational Resistance -6 major sources of org. resistance
• Overcoming Resistance to Change
• The Politics of Change
Creating a Culture for Change
• Stimulating a Culture of Innovation
• Creating a Learning Organization
For this chapter you will need to be able to answer questions and/or scenarios on the
following:
1) Describe and explain barriers to change and explain how to manage the barriers,
2) Describe and explain various methods to reduce resistance to change to apply inorder to
determine successful outcomes to org change.