POSITION TITLE: Patient Care Supervisor
RESPONSIBLE TO: Director of Patient Care Services
DATE: June 1, 2014
JOB SUMMARY: The Patient Care Supervisor provides oversight for multiple hospital
departments in the absence of unit Directors. The PCS addresses patient care, staffing,
and any other issues that may arise. Supervises nurses and staff and takes
administrative responsibilities as directed. Administrative responsibilities include
meeting with patients and family members to discuss concerns or patient care. The
ability to evaluate issues and trends, as well as address and resolve issues
collaboratively with hospital executives and director, is also required. The Patient Care
Supervisor has some oversight of the unit staffing and proactively communicates staffing
needs to the unit director as needed, using professional and supervisory discretion.
These duties include providing effective distribution and utilization of personnel with
emphasis on staffing for nursing areas by coordinating work schedules and shift
coverage. Leads and directs the work of others. The Patient Care Supervisor sets the
example for staff members and is available to staff as a resource to de-escalate,
troubleshoot and solve front-line issues. The Patient Care Supervisor promotes
teamwork and is the primary liaison between departments. These activities are carried
out using sound judgment and critical thinking skills. The Patient Care Supervisor
handles all these functions and makes resources available to the doctors and the
patients to ensure proper functioning of the hospital.
WORKING CONDITIONS: Work environment is located in a comfortable indoor area.
Conditions such as noise, odors, cramped workspace and/or fumes could sometimes
cause discomfort.
KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED:






Graduate of an accredited school of professional nursing.
Currently licensed to practice as a professional registered nurse in the state of
Missouri.
A BSN is preferred.
Knowledge of all main functional areas of the hospital is essential.
Current Basic Life Support Certification
Current Advanced Life Support Certification
RELATIONSHIPS: Reports director to the Director of Patient Care Services.
Works closely with the Nursing Directors and V.P. of Nursing. Has an associate
relationship with all Department Directors. Leads and directs the work of bedside
care disciplines.
PHYSICAL REQUIREMENTS:
Frequency Scale: 1 = Rarely/Never; 2 = Occasionally; 3 = Frequently and 4 = Consistently
Activity
Climbing
Hand-Eye
Coordination
Kneeling
1
2
3
4
Activity
1
2
3
4
Talking
X
X
x
X
- Over 50#
X
Pushing
X
- Normal
Conversations
X Memory
Reaching
X
- Other
Sounds or
Auditory
Alarms
x
Stooping
- Acuity,
Near
X
- Acuity, Far
X
Walking
X - Color Vision
Range of
Motion
Use of
Hands
- Arms
X
- General
Manual
Dexterity
- Shoulders
X - Keyboard
Skills or
Typing
4
X
- Under 25#
Hearing
Sitting
3
X
X
X Vision
2
- Over 25#
Pulling
Standing
1
Lifting
- Normal
Conversations
- Loud
Commands or
Public
Speaking
X
Activity
- Short term
X
- Long Term
X
X Analytical
Thinking
X Attention to
Detail
Concentration
X
X
X
X
Decision
Making
x
X Reading
X
X Writing
X
AGE CATEGORIES OF INDIVIDUALS SERVED:
Demonstrates the knowledge and skills necessary to provide age-appropriate
care to the following patient population:
_X__Neonatal (1-30 days)
_X__Infants (30 days-1 year) _X_Geriatric
__X_Adolescent (13-18 years)
_X_Adult (19-70 years)
(70+ yrs)
__X_No patient contact
_X_Children (1-12 years)
CORE DEPARTMENTAL COMPETENCIES-








Clinical knowledge and critical thinking skills are sufficient for effective
supervision of nursing staff and patient care.
Maintains the responsibility for the coordination of patient care within the
Nursing departments and assists with specialty procedures in other Clinical
departments
Implements patient care according to planned interventions to attain
the patient’s optimal level of function and documents according to policy.
Knowledgeable of the basic working processes of all patient care
departments.
Knowledgeable of and consistently enforces established Nursing ,
Human Resources, and Hospital policies/procedures.
Demonstrates positive customer service relations
Routinely participates in QI projects and encourages department to continuously
improve
Assists co-workers as needed/requested
Supports the Medical Center’s Mission/Vision/Philosophy positively
This is not necessarily an inclusive list of all responsibilities, skills, tasks,
requirements, efforts or working conditions associated with the job. While this is
intended to be an accurate reflection of the current job, management reserves
the right to modify essential functions of the job or to require that other or
different tasks be performed when circumstances change (i.e. emergencies,
changes in personnel, workload, rush jobs, or technical developments).
____________________
Director
________
Date
____________________
Employee
________
Date