Role
Summary of the role
Voluntary Services
Volunteer in Tabard Annexe – Oncology Outpatient
Department, Guy’s Hospital
To offer help and advice to patients and their relatives during their visit to our busy Oncology clinics. Oncology Outpatients will move into the new Cancer Centre at Guy’s in Autumn 2016.
Within Oncology outpatients, we plan to trial new, innovative ways of working to improve patient and staff experience. A volunteer team will be vital in communicating these changes to patients and helping us gather feedback on them. Volunteers will be involved in distributing and collecting patient experience surveys. These surveys can be completed either on paper or by using a tablet. Volunteers will also be responsible for inputting information captured on paper into a computer database via a simple tablet based system. This work will offer a unique insight into the thoughts and opinions of patients on a regular basis.
Volunteers will be well supported and feel part of the administrative, nursing and clinical teams who work within the department. This is a varied support role for those who are passionate about making a difference to Cancer care. We are committed to developing and engaging a volunteer team who can transition with us to our new home in the Cancer Centre next year.
Volunteers will act as the initial welcome for patients, relatives and visitors into Tabard Annexe.
They will also:
 explain how the new call-forward system works (e.g. system of patient names being displayed on screens in the waiting area for a specific appointment)
 show patients or visitors to the waiting area or any other facilities in this area
 help patients or visitors to find their way around the department and wider hospital
 assist in guiding patients or visitors to the right room (e.g. consultation room, height and weight rooms and blood testing room)
 to be on hand to assist or guide any patients leaving the department/hospital
 offer wayfinding assistance to patients who use a wheelchair or have a visual impairment
 distribute and collect patient satisfaction surveys
 encourage and assist patients with the completion of patient satisfaction surveys
 ensure survey responses are input into the computer database in both accurate and timely fashion
 assist with general admin tasks associated with the

Location
Contacts
Hours
Skills and abilities
Notes
Dress Code department including updating patient information folders
 have opportunities to act as a staff representative at Tabard
Annexe and Cancer Centre meetings and contribute towards patient experience improvement projects
Tabard Annexe
– Oncology Outpatient Department, Ground
Floor of Guy’s Hospital.
Voluntary Services
Tel: 020 7188 1658
VS email: voluntaryservices@gstt.nhs.uk
Volunteers are asked to cover shifts Monday-Friday from
10.00am to 1.00pm or 1.00pm to 4.00pm. There is significant scope for flexible working, with clinics running from 9.00am to
17.30 Monday-Friday. This new team will be comprised of 12 volunteers with shift cover organised on a 6 week rota according to individual availability. You would join this rota so hours etc could be flexible over this period. We do ask for an average of 3-4 hours a week as a minimum commitment.
- Reliability
- A nice calm manner and pleasant approach
- Good interpersonal skills
- Ability to communicate well with patients, those who accompany them and staff (including some writing and reading skills)
- Basic IT skills
- Comfortable assisting patients who may be unwell and require clinical input
- Compassionate and considerate towards others
- Understanding of confidentiality
- Flexibility
- Patience
IT IS NOT PERMITTED FOR YOU TO ASK PATIENTS OR
RELATIVES FOR ANY PERSONAL OR MEDICAL
INFORMATION.
Copy of Dress code leaflet available. ID badge and volunteer jacket must be worn at all time to clearly define role of assistance for patients and visitors.

Shift Pattern:
Directorate & Site: St Thomas
Hospital
Line Manager: Volunteer Lead
Requirements
A.
Physical Never x x x x
Occasional
0-33% of work time
5.
6.
7.
8.
9.
1.
2.
3.
4.
Sitting
Standing
Walking
Lifting and handling patients
Lifting and handling objects e.g. boxes
Push/pull e.g. trolleys
Bend/squat/crouch/kneel/crawl
Climb/descend stairs
Climb ladders/work at height
10.
11.
12.
13.
Using hands above shoulder height
Twist/spinal rotation
Sedentary/ immobile posture
Reaching forward
14.
15.
Simple grasping/fine manipulation/ manual dexterity
Applying hand grip force
16.
17.
18.
19.
Typing
Writing
Operating foot controls
Repetitive movement
20.
21.
Work in confined spaces*
Work within a team
B.
Psychosocial
1.
Repetitive/complex tasks requiring attention to detail
2.
3.
Ability to concentrate/good memory face)
Communication demands (phone/e-mail/face-tox x x x x x x x x x x x x x x x
4.
5.
6.
Night worker
Rotational shift work
Requirement to wear personal protective equipment x x x
7.
8.
9.
10.
Required to deal with distressing/ challenging situations
Requirement to deal with anxious/aggressive people
Requirement to work to deadlines
Requirement to supervise others x x x x x
11.
Lone work
C.
Sensory
1.
2.
Good vision essential (with or without glasses)
Good colour vision essential
1.
2.
3.
4.
3.
Good hearing essential (with or without hearing aid(s)
D.
Additional screening required pre-commencement
Undertaking exposure prone procedures (EPP)/ Renal Dialysis*
Food handler*
Exposure to chemical hazards e.g. skin and respiratory irritants (please specify)
Exposure to physical hazards e.g. vibration, extremes of hot/cold temperature,
Frequent
33-66% of work time
Yes x x x
Yes x x x x x x
Constant
67-100% of work time
No
No x x

extreme noise (please specify)
5.
Exposure to biological hazards e.g. viruses, bacteria, medical waste, animal handling (please specify) xClassified worker under the Ionising Radiation Regulations 6.
E.
Additional immunity/screening post commencement
1.
Contact with/access to patients x
2.
Contact with/handling clinical specimens
Yes x x x
No