Notes of the South West Technology Enhanced Learning Forum
held at South West House, Taunton on 7 April 2015
Present:
Tricia Ellis (Chair), Nick Jupp (Notes), Amanda Gunning, Carly Knill,
Nicki Healey, Paula Spokes, Ken Stafford, Emma Withnell.
Apologies:
Pip Bedingfield, Will Bladon, Jo Bishop, Steve Downs, Julie Fisher, Clive
Gage, Yvonne Glenn, Paul Grimes, Ed Iles, Rachel McConnell, Nick
Napper, Paul Norrish, Nichola Pallett, Will Tempest.
1.
Welcome and Apologies
1.1
Tricia Ellis welcomed everyone to the meeting.
1.2
Apologies were noted.
2.
National eLearning Update
2.1
The NHS eLearning Commissioning guidelines were published in October
2012 and are due for a refresh. The updated document will include the new
ESR IT specification and a section on Apps. The expected completion date is
July 2015.
2.2
The development and launch of the Health Education England (HEE) national
TEL hub (http://hee.nhs.uk/work-programmes/tel/tel-faqs/) is ongoing with a
plan to launch it in December 2015. The hub will be an online portal and
repository for TEL information and resources – initially in the areas of
simulation, e-Learning and m-Learning (mobile learning).
2.3
Following the end of the Skills for Health contract, the LETB eLearning Leads
will draft a business case to secure funding to develop a HEE suite of
statutory & mandatory training eLearning courses.
2.4
The Health Education North West statutory & mandatory eLearning courses
are now available via OLM as well as from the NHS eLearning Repository.
2.5
Health Education South West (HESW) are providing funding for integrated einduction and mandatory training package for junior doctors based on the
integrated e-induction and mandatory training package for junior doctors that
has been introduced in the Royal United Hospital in Bath. Implementation has
led to substantial increases in completion of mandatory training and freed up
substantial number of additional days from induction for junior doctors,
increasing the time available for clinical work. Because of the potential patient
safety benefits HESW has agreed to support the full one off cost for all Trusts
in the South West who wish to purchase this. This will allow the
personalization of the package for use in all Trusts with costs of £13,000 for
acute trusts and for £10,000 for mental health trusts. Any ongoing costs,
including refreshing the elearning will be met by the Trust in future years if the
training package continues to be utilised.
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The widespread adoption of this package has the potential to facilitate the
introduction of a shared approach between Trusts to develop a "passport" for
mandatory training for junior doctors rotating between South West Trusts,
thus further enhancing efficiency. For further information please contact
Professor Selena Gray (selena.gray@southwest.hee.nhs.uk).
2.6
A suite of eLearning courses are available to support the delivery of the theory
part of the Care Certificate are available on the Learning4Health platform at:
https://www.learning4health.org.uk/SouthWest/LearningUnit/Topics?a=C&t=8
9000
There are learning pathways available for staff working at Band 2, Band 3 and
Band 4.
2.7
E-assessments created by Health Education Wessex based on a nationally
developed bank of questions to support renewal of statutory & mandatory
training competences. Work is underway to make the assessments available
via OLM as well as on the NHS eLearning Repository. Amanda stated that the
online assessment tests have been used successfully at RUH Bath and they
were developed using Storyline software.
2.8
We are now more than 18 months on from the publication of the Framework
for Technology Enhanced Learning (11 November 2011) and HEE are
engaging with key partners and organisations to share and showcase TEL
good practice so it is widely adopted to improve and enhance the quality of
medical education and training.
2.9
The HEE TEL programme has been further developed and includes 3 themes
as shown in the diagram below.
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2.10
2.11
2.12
2.13
Theme 1 - Enablers
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Barriers and solutions
To reduce/remove those barriers in the NHS to the easy, equitable, cost
effective and innovative use of learning technologies and techniques. To
develop processes/mechanisms that can help identify, prevent and/or
resolve any emerging barriers. Part of this workstream includes defining
employer IT requirements such as providing YouTube access for staff. The
IT requirements will be incorporated into the educational quality standards
Education Quality Standards linked to employer payments from HEE.
Tricia stated that the south west will contribute to this workstream and
highlight that IT support is a barrier to successful eLearning
implementation.
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Commissioning guidelines
To develop clear commissioning guidelines for TEL technologies,
techniques and maintenance contracts to inform all future TEL
commissioning decisions and help reduce duplication, offer greater value
for money, enhance innovation and drive up quality.
Theme 2 - Futures
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Expert groups
To establish expert groups in the key modalities for TEL (simulation, eLearning and m-Learning) to act in an advisory capacity to inform the work
of the TEL programme and projects and inform HEE on TEL activities and
future plans.
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Horizon scanning system
To ensure that HEE has established appropriate processes and
mechanisms at national and regional levels for TEL horizon scanning that
is robust and effective.
Theme 3 - Skills and competencies
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Digital literacy
To ensure the adoption of clear education, training and development
strategies which help ensure that all healthcare learners are
technologically literate and able to promote and sustain the adoption and
spread of new technologies and techniques. The group agreed that this
role could be partially fulfilled through support from the library service.

Curricula and training pathways
To ensure that TEL is integral to every curriculum and training pathway
and that HEE has identified and established processes whereby data on
TEL in curricula/pathways can be obtained.
Tricia distributed a draft South West TEL strategy and ways of working
document which includes objectives, 4 central principles and priorities, the
Forum terms of reference and the manifesto. The group needs to embed key
items from the national HEE TEL workstream into this document.
Action: ALL to review the draft document and discuss a revised version at
the next meeting.
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3.
3.1
eLearning Training
Feedback on e-QUAL
Tricia stated that the aim is to facilitate an expert group who can develop good
quality eLearning as well as quality assure content on a peer review basis.
The next step is to provide training to a further 2 cohorts including 1 cohort
specifically for library staff.
3.2
Amanda reported that the course was very beneficial as are the ongoing
group meetings to review content and share best practice. An outcome has
been improved elearning course objectives that are much clearer, more active
sand specific to the eLearning.
3.3
Ken commented that the course was suitable for everyone to attend and that
he learnt a great deal form the other delegates. The group have developed
their own kite mark to use once content has passed the review process. It will
be up to the author whether to share kite marked content. One priority is to
develop a single conflict resolution course from several existing ones. Work is
underway to create some publicity and promotional flyers on the e-QUAL
process to promote the quality assurance to ensure that all externally
purchased eLearning is also subject to the QA process.
3.4
TAP Training
Nick circulated the outcome of the training needs analysis survey. Any
additional training course requests must be sent via email to Nick by 24 April
2015.
3.5
HESW have purchased a number of training course places from the Training
Foundation. All requested training courses may now be booked directly with
the Training Foundation, with the booking forms sent to Nick via email for
authorisation.
3.6
There are sufficient numbers for the E-QUAL and Visual Design courses to be
delivered in the south west. HESW are unable to host these courses. If any
organisations are able to host an onsite TAP course please contact Nick so
that we can co-ordinate a booking with the Training Foundation.
4.
OLM eLearning Update
4.1
R25 in January included:
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4.2
New Class Administration URP
Enhanced pre-IAT competence notifications
Automatically expand the Player Outline in e-Learning
Change to 'Notify' button in Class detail
Re-Hire Before Final Process Date
Changes are covered in the OLM Factsheet and R25 video on the ESR
Development website.
R26 in March included:

Deleted class enrolments will no longer be displayed in ESR BI.
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4.3
Next Planned Downtime:
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4.4
Sat 11th April 2015 (no time specified)
Fri 1st May 2015 from 18:00
National Competence Changes:
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4.5
Change to the Learning History completion date – previously displayed the
original completion date for courses that were completed outside of
certifications. If the same course was subsequently played as part of
certifications the old completion date was still appearing. The Learning
history and the learner homepage will now display the most recent
completion date.
A new field called ‘Completion date’ has been added to the Update
Subscription pages. The Completion date field will only be displayed when
the Subscription Status is updated to ‘Certified’ and enables users to set a
new completion date for the Certification.
The Competence Requirements search page from the Learner Home page
the text has been updated as follows: ‘Certifications that will give you the
competence. Click Details to Subscribe to Certificate’ . A ‘Return To
Learner Home Page’ link is also available to enable users to return to the
Learner Home page.
The number of visible rows within the Certifications section on the Learner
Home Page will be increased from 5 to 10.
SGA Competences added to show levels 1 to 3.
SGC (Version 2) added for use with any updated training following
guidance from the Royal College of Paediatrics and Child Health.
MAND competences added for:
o Improving Quality
o Carer Awareness
o Recruitment & Selection
National Content Changes:
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8 courses from the North West region have been made available covering
stat/mand subjects.
Previously free Skills for Health courses have now been end dated.
Y&H eLearning Club have added 16 new courses for workplace skills
eLearning for Healthcare have added:
ASQ-3 and the 2 Year Child Health and Development Review
6 new Image Interpretation courses (Nuclear Medicine and Breast
Imaging)
4 new VTE Prevention courses
Royal College of Physicians have added:
CareFall: Reducing inpatient falls risk factors and post fall management
ESR have added:
IAT – Competence Management
7 ESR courses have been updated to include changes in function
Disco Ad-Hoc Reporting course has been discontinued.
ESR News December issue includes:
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Update from Paul Spooner, ESR Programme Director including
Reprocurement, Best Practice and Benefits and Service Delivery and
Development.
ESR Systems Integration Team
Using ESR Employee Relations Functionality
ESR Health Checks
Total Reward Statement (TRS) - Implementation is complete
Transformation of the HR Function Utilising ESR to Empower Managers
Case Study from East Cheshire Trust
4.6
ESR News March issue includes:
Information on changes to ESR in March regarding eRecruitment Interface
and Right to Work.
4.7
Reprocurement:
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IBM have been announced as the new ESR provider service and have
now met with the National User Groups.
Piloting Trust in the region is RD&E.
ESR-NHS0116 document on KBase sets out new requirements for ESR.
Development window for essential requirements is 0-12 months from
transfer of solution. These include:
o Must deploy most up to date technology with regard to any user
interface and reflect current trends,
o Must allow elements of local flexibility in terms of colour scheme,
branding, etc.
o Must include a dashboard front end for user access. The ‘portal’
should be the access point for all users of ESR and display key
information relevant to the user’s profile.
o The portal will be able to have elements of national and flexible
local configuration to allow for, but not restricted to: Deployment of
KPI, Policy messages – local and national, Local intranet links,
System Broadcast messages, Links to other systems, Web
conferencing
o Solution ‘workflow’ must be deliverable by email
o Greater data validation – eg. Invalid characters in names.
o The solution must have a consistent search function across all
areas of functionality.
o Access to forms – even when only viewed – must by fully auditable.
o The solution must allow a user to access to numerous organisations
(within a Shared Service context) through a single account.
o Access to self-service and elearning from a secure internet
connection without the need for a separate login/password.
o The solution must also support access through mobile technologies
(eg. iPhone/iPad).
o The solution must have the ability for off-line interaction with
specific functions.
o The solution must provide for the detailed checking of payroll
outputs.
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4.8
o The solution must have the ability to pay leavers who terminate
early in following month (up to and including the 5th) in current pay
period in line with HRMC guidelines.
o The solution must support automatic NI changes for new starters
and for any amendments to NI.
o The solution must be able to support employing authorities in the
delivery of flexible benefits packages.
o The solution must allow ‘external learners’ to access and play
online content and have a Learning Record in the same way as an
employee.
o Full purging/archiving solution to meet the retention of records
requirements of the NHS. This should extend to all database items
and not just employee records (eg OLM catalogue).
o Must support self-service access that allows flexibility around
managers who job share – eg multiple supervisors per assignment.
o The solution must support an on-line payslip and P60 for core users
and employee self-service users that exactly replicates that paper
payslip received by employees.
o Any comments entered into the Self Service application to support
requests for change (for example) must also be transferred and
recorded in the core solution for reference and audit purposes.
o The Business Intelligence Reporting solution must include:
 Ability to deploy agreed KPI and threshold reporting to senior
managers desktops through the means of a ‘portal’ (also be
accessible from mobile devices);
 Ability to trigger alerts to a user desktop for key events –
definable locally;
 Ability to benchmark at Regional/National Level;
 The solution should also be configured to allow the NHS
Central Team SQL access on Production data in order to
respond to validated requests from the DH, etc.;
 The single reporting solution must support macro level users
(eg DH, NHSIC, etc);
 Integration with non-ESR data (financial, patient) to become
the central repository for reporting.
Skills for Health:
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The Skills for Health Grant has not been renewed.
From 1st April 2015, some of their content will no longer be available free
of charge.
Options for ESR users are:
o Use the replacement content from the North West.
o Use local content.
o Continue with Skills for Health content at a cost to be agreed with
Skills for Health.
A document issued provides a list of courses no longer free of charge, new
courses available from the North West and courses from Skills for Health
that are still free of charge. The same document also includes instructions
for ESR users (as does UN2029).
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4.9
R26.1 – 24 April 2015
New competence frameworks will be made available in ESR to support Care
Certificate and Higher Care Certificate.
4.10
Other:
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Next TPLY refresh is scheduled for Fri 10th April.
The ESR-NHS0167 - NLMS Content Guidance and Standards 7 0.pdf has
been updated on KBase.
The M-0100 Document has been updated and published. Key changes
include:
all references to SSL have been removed as all browser connections now
need to use TLS,
the table of browsers that Oracle support, has been updated,
the results of the latest IT user survey have been included.
5.
eLearning Open Forum
5.1
Ken stated that Northern Devon Healthcare NHS Trust will be using the
Dynamic elearning courses for delivering statutory & mandatory training. The
Skills for Health course fees were too high and subsequent reductions were
not competitively priced.
5.2
Amanda asked if anyone had encountered problems with Captivate version 7
and OLM. Amanda has been unable to configure the eLearning to work
successfully via OLM.
5.3
Nicki asked if anyone was linking their conflict resolution eLearning to the
PREVENT material.
6.
Any Other Business
6.1
The HESW contract with Capita Consulting for Learning4Health, the elearning platform that supports continuing professional development (CPD),
will end on 31 March 2016. A workshop was held on 30 March 2015 for all
organisations that chose Option 1 (for implementation support and full rollout).
The notes of that meeting will be distributed with these meeting notes. The
workshop discussed data reporting requirements for the platform closure and
also comms for both employers and staff. Organisations that don’t use the
platform will be informed in due course of the process for receiving all training
data prior to the platform closure.
7.
Workshop - e-QUAL Group Meeting Notes
7.1
No notes were made.
8.
Dates of Next Meeting
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Wednesday 8 July 2015, Meeting Room 1, South West House.
Thursday 8 October 2015, Meeting Room 1, South West House.
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