Roads Service Plan 2015/16
Roads Service
2015-16 Service Plan
Supporting Infrastructure Department’s vision:
“Securing the Best for Shetland”
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Roads Service Plan 2015/16
Contents
Introduction ......................................................................................................................................................... 3
Vision Statement ................................................................................................................................................. 3
Drivers for Change.............................................................................................................................................. 4
About Us .............................................................................................................................................................. 5
Who We Are .....................................................................................................................................................................................6
Organisational Chart ......................................................................................................................................................................6
Locations .........................................................................................................................................................................................7
Governance .....................................................................................................................................................................................7
Regulation and Compliance ...........................................................................................................................................................7
What We Do .....................................................................................................................................................................................8
Our Customers ................................................................................................................................................................................8
Our Costs and Income ..................................................................................................................................................................11
Funding and resources ................................................................................................................................................................12
Aims and Objectives......................................................................................................................................... 13
Detailed Actions/Plan for Change.................................................................................................................... 14
Previous Actions Completed in 2014/15 ........................................................................................... Error! Bookmark not defined.
Ongoing Actions/Projects Started prior to 2015/16 ...................................................................................................................15
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Roads Service Plan 2015/16
New Planned Actions Due to Start in 2015/16 .......................................................Error! Bookmark not defined.
Risks to Delivery ......................................................................................................Error! Bookmark not defined.
Performance Indicators .................................................................................................................................... 23
Performance Indicators from Council Wide Performance Measures .......................................................................................23
Key Directorate Indicators ...........................................................................................................................................................25
Directorate Performance Indicators from the Local Government Benchmarking Framework ...............................................25
Directorate Performance Measures from the Shetland Single Outcome Agreement ................... Error! Bookmark not defined.
Other Performance indicators .....................................................................................................................................................28
Contact Details.................................................................................................................................................. 28
Introduction
Every year, each Service within the Council is required to produce a Service Plan for the following year. This Service Plan provides an
overview of the Roads Service for 2015/16, the Roads Service is in the Infrastructure Directorate. This plan contains information on major
activities, aims, objectives, actions, targets, performance indicators and risks.
Service plans are approved and “signed off” at Director Level as part of the Executive Manager’s Employee Review and Development process.
Vision Statement
The Roads Service is committed to supporting the Infrastructure Directorate’s Vision of “Securing the Best for Shetland”.
For the Roads Service Team this Vision means:

Ensure the provision of a quality road network which meet the needs of our customers;
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Roads Service Plan 2015/16
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being realistic about the resources we have to deliver our outcomes and manage public expectations about what those resources can
achieve;
delivering Best Value and living within our means by providing a suitable road network within the available budget;
maintaining the roads asset we have already rather than improving or building more;
delivering all our services safely;
meeting our statutory requirements as Road Authority and delivering compliant services;
reduce incidents of casualties as a result of road accidents;
contributing to and supporting remote and rural Shetland by maintaining access with the road network;
being a caring employer by valuing and investing in our most important asset - our staff, and providing a positive workplace with training
and career development;
maintaining a ‘Can-do’ attitude and aim to provide a suitable service at the first attempt;
building relationships external to Shetland to assist with Shetland based solutions for Shetland issues;
protecting the environment by being mindful of the potential impacts of works;
anticipating the future needs of customers and developing our service accordingly using innovation to develop new solutions;
building positive relationships between Members and Officers in order to work together to deliver Council outcomes.
Drivers for Change
The Services priorities are:
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reliably delivering our day to day statutory services;
maintaining our existing asset of the road network;
placing importance on our customers’ needs in our decision making whilst providing best value for the public funds invested in our
service and infrastructure;
reducing the environmental impact of our activities and making longer term plans to adapt to climate change.
The key aims for 2015/16 are:
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We will deliver the best possible service we can which balances needs and resources.
Maintain and manage the public road network to meet the Statutory requirements.
Maintain the reliability of the road and footway network including the provision of the Winter Maintenance Service as required.
We will ensure staff feel valued and supported particularly through periods of challenge and change.
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Roads Service Plan 2015/16
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Continue to operate an efficient quarry and the Islands only coated stone provision at competitive prices.
Provide a design and construction service to both internal and external customers.
The most immediate pressures on the Service are changes in our workforce;
-
loss to private sector
recruitment issues
age demographic
reduced motivation and wellbeing of staff due to new and additional work pressures
market forces and higher industry standard wages
reduced opportunities for training and development
perceived loss of job security
The Council needs to achieve financial sustainability and this budget pressure will continue to impact on our Service; so we need to:
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plan ahead for minimum 2% ongoing efficiency savings each year;
prepare plans for cyclical expenditure – 5 year capital programme;
develop better contingency budgeting;
where possible, continue to reduce assets such as street lighting in line with available maintenance budgets and public opinion;
develop lifecycle costing through a Roads Asset Management Plan to manage investment in the road network and prevent high future
expenditure;
prepare plan for responding to the impacts of climate change – more extreme weather events creating unforeseen costs and need for
long term investment in works to prevent future expenditure;
About Us
The Service was created as part of the Council organisation and management re-structure in 2011.
The Service comprises a statutory Roads Authority, an operational Road Maintenance Service and a Design Service.
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Roads Service Plan 2015/16
Who We Are
This Service sits within the Infrastructure Department and is lead by the Director of Infrastructure (Maggie Sandison). The following Services
are also in the Infrastructure Department: (Environmental Services, Ferry Operations, Harbour Master & Port Operations, and Estate
Operations)
Organisational Chart
Chief Executive
Mark Boden
Infrastructure Directorate
Maggie Sandison
Environmental Services
Ferry Operations
Maintenance South/West
Barrie Scobie
26 FTE
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Roads Service
Dave Coupe
78.17FTE
Maintenance North/Isles
Brian Wood
19 FTE
Harbour Master & Port
Operations
Asset and Network
Neil Hutcheson
18 FTE
Design
George Leask
6 FTE
Estate Operations
Roads Service Plan 2015/16
Locations
The Roads Service is located at:
Main Office - Gremista, Lerwick.
Maintenance South/West – Gremista, Lerwick & Robins Brae, Dunrossness & Murrister, Bridge of Walls
Maintenance North/Isles – Sellaness & Mid Yell & Unst Airstrip
Asset & Network – Main Office & Scord Quarry
Design – Main Office
Governance
The Roads Service is part of the Infrastructure Directorate and reports to the Environment and Transport Committee.
The Service’s performance is reported to the Directorate Management Team monthly and PIs from this plan is reported to the Environment &
Transport Committees 4 times per year as part of the Department’s quarterly performance report.
Regulation and Compliance
The Council as Roads Authority has a statutory duty to manage and maintain all public roads in Shetland, but with some discretion allowed with
respect to the standards of maintenance applied, subject always to the policies and priorities of the Council. The main legislation relevant to
Roads in Scotland is:
 The Roads (Scotland) Act 1984
 The Road Traffic Regulation Act 1984
 The Road Traffic Act 1988
 The New Roads and Street Works Act 1991
 The Transport (Scotland) Act 2005
Other relevant legislation includes:
 The Health and Safety at Work Act 1974
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Roads Service Plan 2015/16
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The Town and Country Planning (Scotland) Act 1997
The Road Traffic Reduction Act 1997
The Local Government in Scotland Act 2003
The Water Framework Directive
The Water Environment and Water Services (Scotland) Act 2003
The Water Environment (Controlled Activities) Regulations 2005
The Climate Change (Scotland) Act 2009
In addition to this legislation the Service has adopted the guidance contained in the following documents published by the Government:
 “Well Maintained Highways – A Code of Practice;”
 “Well Lit Highways – A Code of Practice;”
 “Management of Highway Structures;” and
 “ICE Design and Practice Guide: Winter Maintenance.”
We undertake an annual Road Maintenance Condition Survey jointly with all other roads authorities in Scotland. It is a machine-based survey
and measures rutting, surface texture, longitudinal profile and cracking. This provides independent and consistent information on road condition
over time throughout Scotland. Every year 100% of the Class A network is surveyed, along with 50% of Class B roads and 10% of the
remaining roads. This provides a Road Condition Index (RCI) which is used as a Statutory Performance Indicator.
What We Do
Maintenance (South/West & North/Isles) Team, responsible for:
Maintenance of All Public Roads and Footways
Winter Maintenance Service (Operations)
General Construction Works
Ensuring the longevity of the roads network and safety of the public by maintaining the roads asset in a safe and economical way.
 Maintenance Operations for all Public Roads(Carriageways, Verges, Footpaths & Footways, Structures, Drainage etc)
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Roads Service Plan 2015/16
 Including: Hot and Cold Tar Patching, Weed Control, Grass Cutting, Kerbing, Surfacing, Road Sweeping, Hand applied White Lines, Gully
Maintenance, Trenching/Cabling/Ducting
 Winter Maintenance (Operations)
 Sign Manufacture and Erection
 Oil and Fuel Spill Clearance
 Topographical Surveying
 Hydrographical Surveying
 Emergency response to incidents
Asset & Network Team, responsible for:
Management and development of the public road network
Management and co-ordination of roadworks
Maintenance and improvement of street lighting, barriers and signs
Planning of roads resurfacing and surface dressing works
Winter Maintenance service (Planning)
Operation of the Scord Quarry
The management, operation, maintenance and enhancement of the public road network to meet the needs of current and future road users
 Roads authority/client function as required by legislation
 Road Asset Management Plan
 Co-ordination of all road works on the public road network
 Road opening permits etc
 Inspection of roadworks
 Inspection and survey of road condition
 Traffic orders
 Traffic Management
 Accident Investigation & Prevention
 Road Authority input for Planning Applications
 Disabled parking spaces
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Roads Service Plan 2015/16
 Programming of road improvement schemes
 Carriageway resurfacing
 Surface dressing
 Street lighting renewals and maintenance
 Maintenance of safety barriers, cattle grids, road markings and traffic signs
 Winter maintenance (gritting and snow clearance)
Design Team, responsible for:
Infrastructure Design
AutoCAD Drawing
Contract Document Preparation and Tendering
The design and construction management of refurbishment schemes and new works.
 Infrastructure design for Roads, Housing and Building Projects
 Contract supervision
 Project Management of construction Projects
 AutoCAD Drawing
 Contract Documentation and Tendering
 Surveying
 Production of Land Plans
 Construction Design and Management (CDM) Coordinator
 Site investigation
Our Customers
The Roads Service maintains 652 miles of road in Shetland
The Roads Service maintains approximately 4000 street lights
The Roads Service undertakes analysis of 32 road traffic injury accidents on average each year
The Roads Service grits over 300 miles of road on 60 days in the average year
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Roads Service Plan 2015/16
The customers of the Roads Service include:
 all road users;
 all residents in Shetland;
 all visitors to Shetland;
 commercial and industrial businesses and enterprises.
The provision of a comprehensive road and footway network benefits every business, visitor and person in Shetland and contributes to the
social and economic well being of the community. It is not just car users and pedestrians that benefit; all transport, emergency and other
services (including utilities) require a safe and well maintained road network to operate effectively and serve their customers. We also provide
civil engineering advice, design and construction works for other Council departments and public bodies.
Our Costs and Income
The Service has [around] 78 full time equivalent staff and annual revenue expenditure of £3.9m [and a capital budget of £1.75million].
Service
Number of
Staff (FTE)
Testing Laboratory
2.02
Carriage Ways
40.11
Footways
0.50
Street Lighting
3.02
Structures
1.72
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Gross
Expenditure
104,020
5,500,012
65,633
529,735
155,471
Income
-
Net Budget
10,502
93,518
- 2,990,396
2,509,616
Capital Budget
527,375
-
30,242
35,391
-
158,963
370,772
174,000
-
58,161
97,310
585,000
Roads Service Plan 2015/16
Street Furniture
0.50
Traffic Management
0.46
Inspections
2.40
Winter Maintenance
8.42
Road Authority Functions
5.51
Maintenance & External Project Design
2.74
Scord Quarry
8.60
Road Safety
1.00
Roads Total
77
89,107
-
1,165
87,942
120,000
-
21,328
100,000
-
72,904
137,840
-
595,080
888,815
-
21,227
320,757
-
100,014
57,142
21,328
210,744
1,483,895
341,984
157,156
2,160,548
42,706
10,862,339
- 2,837,205
-
676,657
-
42,706
- 6,875,859
3,986,480
199,500
1,705,875
Funding and resources
Roads Service has contributed to the Infrastructure Directorate savings of £6.3 million since 2012/13 including the £320k required for 2015/16.
Infrastructure Services accounts for 20% of the overall Council General Fund budget.
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Roads Service Plan 2015/16
Aims and Objectives
Directorate Plan Aims
Action
The replacement of the Trondra Bridge bearings
to maintain the road asset
Manage the project with Roads staff using external contractor.
The development of the new AHS roundabout
and access roads, Clickimin footpath and cycle
ways
Manage the project with Roads staff using external contractor.
Deliver the externally funded electric vehicle
charging points and electric pool car pilot project
Undertake the operation construction works.
Directorate workforce planning to succession plan
for future vacancies and fill skills gaps
Training younger Roads staff to succeed leaving staff.
Investigate employing modern apprentice in Roads Maintenance Operatives.
Service Aims/Priorities
Objectives/Actions (Details below)
Improve the Asset Investment Plan decision
making process by developing whole lifecycle
costing for asset repairs and replacement
Develop the Roads Asset Management Plan
Maintain the roads network within budget
constraints
Complete the maintenance programmes for the year
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Roads Service Plan 2015/16
Service Aims/Priorities
Objectives/Actions (Details below)
Maintain Best Practice in roads
Collaborate with other councils and bodies to form Best Value and embrace new and
cost effective methods/materials
Detailed Actions/Plan for Change
Previous Actions Completed in 2014/15
Description
Deliver the agreed carriageway re-surfacing programme.
Delivered Early/ontime/late
100% delivered on time
Slight increase in carriageways requiring remedial
treatment so intention to maintain the road network
in current condition not quite met.
100% delivered on time
Slight increase in carriageways requiring remedial
treatment so intention to maintain the road network
in current condition not quite met.
100% delivered on time
Slight increase in carriageways requiring remedial
treatment so intention to maintain the road network
in current condition not quite met.
Currently 90% delivered
Maintain Shetland’s Road Network to ensure
transport restrictions are minimised
Deliver the new agreed surface dressing programme.
Deliver the agreed programme for road reconstruction
Deliver the agreed programme of Bridge Replacement
and Maintenance Schemes.
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Achieved original intention?
Roads Service Plan 2015/16
Deliver the agreed street lighting improvement
programme.
Complete the replacement of the Laxaburn Brig,
Sandsting
Update the roads maintenance hierarchy
Review of customer “minor works” request list to create a
5 year rolling programme for future use
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Currently 80% delivered
Ensure Shetland’s public road network is
maintained and the Council’s carbon footprint is
reduced by the introduction of low energy LED
lighting
100% delivered on time
Improve Shetland’s road network to allow a safer
and more efficient network for “customers.”
100% delivered on time
To prioritise the appropriate and efficient
maintenance of the road network.
100% delivered on time
List prepared and sent to Community Council’s for
their ranking
Roads Service Plan 2015/16
Ongoing Actions/Projects Started prior April 2015
Title/Heading
Replacement of the Burra Bridge
bearings and construction of
maintenance walkway
Team
Design
Start
Nov
2014
End
Output
Expected Outcome/Supported
Aims/Objectives
June
2015
Walkway due to be
installed before end of
this financial year,
bearings replaced
next year
Maintain Shetland’s Road Network to ensure
transport restrictions are minimised
This will support the Council’s Aim of “The
transport services we need most” “including
roads which are maintained properly “
SIC currently in top 3
nationally in league of
completed RAMP
sections
Completed RAMP and asset inventory that will
enable decisions to be taken on the best use
of limited resources when maintaining the
road network.
This will support the Council’s Aim of “Living
within our means”
Complete the missing sections of
the Road Asset Management Plan
(RAMP) in accordance with the
SCOTS initiative
Network
Ongoing
Ongoing
Planning applications to be dealt
with in specified time frame
Network
Ongoing
Ongoing
Continue to implement the
streetlighting review
Design and construct AHS access
roundabout
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Network
Design
Ongoing
Ongoing
April
2014
October
2015
Compliance with statutory duty
Works programmed
for the remainder of
this financial year
Roundabout
constructed following
design in 2014
The installation of 20 part-night lighting
schemes plus the complete removal of 2
lighting circuits, thereby making long term cost
and carbon savings.
This will support the Council’s Aim of “Living
within our means”
Provide access to new AHS and proposed
housing development at Staney Hill.
This will support the Council’s Aim of “Best
possible start for every child”.
Roads Service Plan 2015/16
Ongoing Actions/Projects Started prior April 2015
Title/Heading
Design and construct the new
footpath/cycleway around the
Clickimin Loch
Replace 3 bitumen storage tanks at
the Scord Quarry
Team
Start
End
Output
Expected Outcome/Supported
Aims/Objectives
Provide access to new AHS and proposed
housing development at Staney Hill.
This will support the Council’s Aim of “Best
possible start for every child”.
Replace 3 bitumen storage tanks at the Scord
Quarry to maintain the economies of bulk
bitumen purchase.
Design
July
2014
June
2015
Footpath/cycleway
constructed following
design in 2014
Network
June
2014
Sept
2015
Replace 3 bitumen
storage tanks at the
Scord Quarry
New Planned Actions Due to Start in 2015/16
Title/Heading
Deliver the new agreed
carriageway re-surfacing
programme.
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Team
Network
Start
April
2015
End
March
2016
Output
Maintain the
carriageway in its
present condition
Expected Outcome/Supported
Aims/Objectives
Ensure Shetland’s public road network is
maintained and any rutting and profile defects
to the carriageways are improved
This will support the Council’s Aim of “The
transport services we need most” “including
roads which are maintained properly “
Roads Service Plan 2015/16
New Planned Actions Due to Start in 2015/16
Title/Heading
Team
Start
End
Network
May
2015
August
2015
Maintain the
carriageway in its
present condition
Deliver the new agreed programme
for road reconstruction
Maintenance
April
2015
March
2016
Maintain the
carriageway in its
present condition
Install new bitumen storage tanks,
with electric heating, in the Scord
Quarry boiler house to replace the
old steam heated tanks.
Network
Sept
2015
Dec
2015
Reduce running costs
at the Quarry
Deliver the new agreed surface
dressing programme.
Output
Install new bitumen emulsion plant
at the Scord Quarry
Network
April
2015
May
2015
Maintain the ability to
produce emulsion for
the surface dressing
operation
Deliver the agreed programme of
Bridge Replacement and
Maintenance Schemes.
Design
April
2015
March
2016
Maintain the
carriageway in its
present condition
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Expected Outcome/Supported
Aims/Objectives
Ensure Shetland’s public road network is
maintained and any texture and cracking
defects to the carriageway are improved
This will support the Council’s Aim of “The
transport services we need most” “including
roads which are maintained properly “
Ensure Shetland’s public road network is
maintained and improved
This will support the Council’s Aim of “The
transport services we need most” “including
roads which are maintained properly “
To reduce the cost of heating bitumen at the
Scord’s asphalt batching plant by
approximately £18,000 per year. There will
also be a reduction in CO2 production.
This will support the Council’s Aim of “Living
within our means”
Ensure that bitumen emulsion for surface
dressing can still be produced in Shetland
This will support the Council’s Aim of “The
transport services we need most” “including
roads which are maintained properly “
Maintain Shetland’s Road Network to ensure
transport restrictions are minimised
This will support the Council’s Aim of “The
transport services we need most” “including
roads which are maintained properly “
Roads Service Plan 2015/16
New Planned Actions Due to Start in 2015/16
Expected Outcome/Supported
Aims/Objectives
Ensure Shetland’s public road network is
Reduce running costs maintained and the Council’s carbon footprint
Deliver the agreed street lighting
April
March
is reduced by the introduction of low energy
Network
of the street lighting
improvement programme.
2015
2016
LED lighting
stock
This will support the Council’s Aim of “Living
within our means”
Bridge bearings and
Maintain Shetland’s Road Network to ensure
Replacement of the Trondra Bridge
May
October walkways installed
transport restrictions are minimised
bearings and construction of
Design
This will support the Council’s Aim of “The
2015
2015
and bridge
maintenance walkway
transport services we need most” “including
serviceable
roads which are maintained properly “
The Directorate level actions or most strategically significant operational actions to be delivered are set out in the Directorate Plan and will be
monitored each quarter by the Directorate Management Team and Committee Members as part of the quarterly reviews. The key actions for
this service are set out in this operational Service plans.
Title/Heading
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Team
Start
End
Output
Roads Service Plan 2015/16
Risks to Delivery/ Risk Register
Almost certain
5
10
15
20
25
Rating
Descriptor
Description
I would not be at all surprised if this happened within
the next few months
I would be mildly surprised if this occurred, but cannot
entirely rule out the possibility
I think this could maybe occur at some point, but not
necessarily in the immediate future
I think this could occur sometime in the coming year
or so
I would be very surprised to see this happen, but
cannot entirely rule out the possibility
Likely
4
8
12
16
20
5
Almost
certain
Possible
3
6
9
12
15
4
Unlikely
Unlikely
2
4
6
8
10
3
Possible
Rare
1
2
3
4
5
2
Likely
1
Rare
Insignificant
Minor
Current risk details
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Significa
nt
Major
Catastro
phic
What we are going
to do to manage
those risks
Residual Risk
Roads Service Plan 2015/16
Operational Risks for Roads Service
Gross
Likelihood
Gross
Impact
Gross
Risk
Rating
Risk
Details
Services
/contracts
affected
due to
costs being
higher than
expected
Roads buy in rock salt for winter
gritting. lead time is up to 9
months. At times of severe
weather the government
implement their Salt Cell which
is where they take control of all
salt supplies in Scotland and
issue supplies, at an inflated
price. Salt boat takes time to
organise, even when salt has
been allocated to Shetland (2
weeks +)
Possible
Minor
Medium
(6)
Storm,
flood and
other
weather
related
Some areas of Shetland only
have one access road, which is
potentially vulnerable to being
cut off, such as the
Cunningsburgh cliffs which
severs transport to the whole of
the south mainland, and around
Voe in the North.
Unlikely
Major
Medium
(8)
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Residual
Likelihood
Residual
Impact
Residu
al Risk
Rating
Ongoing monitoring of
costs of services /
contracts
Unlikely
Minor
Low (4)
Executive
Manager
None
Unlikely
Major
Medium
(8)
Executive
Manager
Current and Planned
Control Measure
Lead
Officer
Roads Service Plan 2015/16
Gross
Impact
Gross
Risk
Rating
Likely
Significa
nt
High
(12)
Fit staff are designated to
do all the intense physical
work. Quarry also to have
first call on roadworkers
when short staffed.
Failure of a main supplier
causing a lack of resources,
materials or equipment for
service delivery
Possible
Minor
Medium
(6)
Labour
relations/dis
gruntled
staff
Staff require specialist
qualifications and skills to do the
job. There is an expectation to
travel for aspects of training.
Unlikely
Minor
Bad debts
Contractor/supplier unable to
complete work or supply
materials etc Contractor goes
bankrupt
Possible
Significa
nt
Risk
Details
Staff
numbers/sk
ill shortages
Staff at the quarry need to be
versatile and adept at operating
various complex machinery.
Staff must also be able to drive
and be psychically mobile
enough to clime ladders and
sloping walkways carrying
spares, tools and equipment.
Failure of
key supplier
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Gross
Likelihood
Residual
Impact
Residu
al Risk
Rating
Likely
Significa
nt
High
(12)
Executive
Manager
Manager tries to plan
drilling, blasting and
crushing to ensure some
stock is always available.
Unlikely
Minor
Low (4)
Executive
Manager
Low (4)
Look at workers remit.
Flexible working. Issues
dealt with at annual
Review and Development
meeting.
Rare
Minor
Low (2)
Executive
Manager
Medium
(9)
Regular monitoring of
service.
Spending/financial checks
on contractors
Rare
Significa
nt
Low (3)
Executive
Manager
Current and Planned
Control Measure
Residual
Likelihood
Lead
Officer
Roads Service Plan 2015/16
Risk
Details
Gross
Likelihood
Gross
Impact
Gross
Risk
Rating
Current and Planned
Control Measure
Residual
Likelihood
Residual
Impact
Residu
al Risk
Rating
Lead
Officer
Denial of
access
Lack of access to site due to
land purchase problems /
plannng issues
Unlikely
Significa
nt
Medium
(6)
Regular reviews of
procedures with other
department sections.
Check meetings on land
aquisition.
Rare
Minor
Low (2)
Executive
Manager
Professiona
l errors and
omissions
Mistakes or omissions in
contract documents or poor
advice
Possible
Minor
Medium
(6)
Staff training. Checking of
documents. Cross section
working.
Unlikely
Minor
Low (4)
Executive
Manager
Budget
control
failure
Schemes/jobs/Procurement
costing more than anticipated
Possible
Significa
nt
Medium
(9)
Regular monitoring of
service spending/training
Rare
Significa
nt
Low (3)
Executive
Manager
Late
delivery
Transport issues / Supplier out
of stock
Possible
Significa
nt
Medium
(6)
Long lead-in time, make
orders in good time, time
management.
Unlikely
Minor
Low (4)
Executive
Manager
Performance Indicators
Performance Indicators from Council Wide Performance Measures
[P&I will establish next year’s “Council Wide” measures; they are likely to include the ones below. P&I will populate the table APART from the
Directorate and Service target and the 2 statements, Directorates should complete these. These statements should declare what the Services
will do to improve these indicators.]
Page 23 of 29
Roads Service Plan 2015/16
Council
Infrastructure
Directorate 2013/14
Roads Service 2013/14
Indicators / Measure
2014/15
Performance
2015/16
Target
2014/15
Performance
Sickness Absence Rates
3.9%
3.9%
3.6%
Employee Review and
Development Meetings
held in Policy Period (MarMay)
26%
100%
21%
Employee Review and
Development Meetings
held in the previous 12
months (as at Jan 2015)
57%
100%
60%
Return to Work Interviews
N/A
100%
Page 24 of 29
2015/16
Target
2014/15
Performance
2015/16
Target
3.8%
3.7%
100%
35%
100%
100%
59%
100%
100%
100%
Performance
Statement
Improvement
Statement
Infrastructure
has a lower
level of sickness
than most of the
Council
Managing sickness
absence effectively
and monitoring it is
a key activity for
Roads
Systems have
been put in
place to monitor
the completion
of return to work
interviews.
Managing sickness
absence effectively
and monitoring the
return to work
interviews is a key
activity for Roads
Roads Service Plan 2015/16
Key Service Indicators
[As a rule, movement in an indicator should trigger a subsequent action. Caution against using PIs that have "always been measured" or
reporting PIs just because they are easy to measure.]
Performance Measure
Performance
2012/13
Performance
2013/14
Performance
2014/15
Target
2015/16
RCI Indicator of Road
condition
42.5%
41.4%
41.9%
Maintain
Performance
Statement
Improvement
Statement
Our Road
infrastructure is
aging and needs
maintenance. The
RCI is an indicator of
the change in
condition
We use the RCI to
target our repairs
and maintenance in
order to maintain the
condition of the
asset through better
targeting of
expenditure
Service Performance Indicators from the Local Government Benchmarking Framework
Scotland 2012/13
Shetland
Indicator
Min
Page 25 of 29
Avg
Max
Year
Value
Rank
Target
Performance
Statement
Improvement
Statement
Roads Service Plan 2015/16
Scotland 2012/13
Shetland
Target
Performance
Statement
Improvement
Statement
The Service aims to
maintain its improved
ranking by continuing
to target its reduced
resources effectively.
9
The maintenance
cost has been
reduced by better
targeting of reduced
resources using the
RCI survey
The ranking has
been improved by
better targeting of
reduced resources
using the RCI survey
The Service aims to
maintain its improved
ranking by continuing
to target its reduced
resources effectively.
The ranking has
been improved by
better targeting of
reduced resources
using the RCI survey
The Service aims to
maintain its improved
ranking by continuing
to target its reduced
resources effectively
The ranking has
been improved by
better targeting of
The Service aims to
maintain its improved
ranking by continuing
Indicator
Min
Avg
Max
ENV4a - Cost of
maintenance
per kilometre of
roads
804.60
ENV4b Percentage of A
class roads that
should be
considered for
maintenance
treatment
ENV4c Percentage of B
class roads that
should be
considered for
maintenance
treatment
ENV4d Percentage of C
class roads that
Page 26 of 29
14.70
20.95
8140.36
27.31
33.34
25959.71
44.50
65.00
Year
Value
Rank
11/12
8860.64
19
12/13
3831.93
8
13/14
3634.58
9
10/12
26.37
14
11/13
25.20
15
12/14
21.08
6
10/12
41.80
25
11/13
39.60
28
12/14
38.01
21
10/12
40.71
21
6
21
Roads Service Plan 2015/16
Scotland 2012/13
Shetland
Indicator
Min
should be
considered for
maintenance
treatment
ENV4e Percentage of
unclassified
roads that
should be
considered for
maintenance
treatment
Page 27 of 29
11.52
23.90
Avg
36.43
40.31
Max
62.60
60.40
Year
Value
Rank
11/13
39.90
23
12/14
38.18
14
08/12
54
30
09/13
53.20
30
10/14
53.99
25
Target
Performance
Statement
Improvement
Statement
reduced resources
using the RCI survey
to target its reduced
resources effectively
The ranking has
been improved by
better targeting of
reduced resources
using the RCI survey
The Service aims to
maintain its improved
ranking by continuing
to target its reduced
resources effectively
14
25
Roads Service Plan 2015/16
Other Performance indicators
[Some work areas have specific indicators, or suits of Performance indicators that don't fit in to the above categories. Services to populate
where applicable HEAT/APSE/ARC etc]
Improvement
Statement
Indicator
2012/13
2013/14
2014/15
Target 2015/16
Performance Statement
APSE
100%
100%
100%
95%
This is a measure of Roads
response to emergency defects
and public notification. Reduced
staffing numbers will make it
difficult to retain the current
percentages.
Maintain the
current High
standard
97.14
97.14
96.88
95%
This is a measure of Roads
commitment to maintaining the
carriageways is a safe condition.
Reduced staffing numbers will
make it difficult to retain the
current percentages.
Maintain the
current High
standard
PI 03a - % of
Category 1
defects made
safe within
response times
APSE
PI 39 - % of
Safety
inspections
completed on
time
Contact Details
Dave Coupe
Executive Manager
Gremista
Lerwick
ZE1 0PX
dave.coupe@shetland.gov.uk
01595 744104
Page 28 of 29
Neil Hutcheson
Asset & Network
Gremista
Lerwick
ZE1 0PX
neil.hutcheson@shetland.gov.uk
Barrie Scobie
Maintenance South & West
Gremista
Lerwick
ZE1 0PX
barrie.scobie@shetland.gov.uk
Brian Wood
Maintenance North & Isles
Gremista
Lerwick
ZE1 0PX
brian.wood@shetland.gov.uk
George Leask
Design
Gremista
Lerwick
ZE1 0PX
george.leask@shetland.gov.uk
Roads Service Plan 2015/16
01595 744882
Page 29 of 29
01595 744134
01595 744108
01595 744137