NEW APPLICATION QUES TIONNAIRE
GENERAL APPLICATION INFORMATION
Name of Application:
Associate Project Name:
Primary IT Contact:
Primary User Contact:
New Application?
This is a:
An add-on to an existing application? Please list the application and its dependencies:
Migration of an existing application (moving from old system or old platform). Please attach the
migration plan.
No
Does the application require connections or interfaces to
or from other existing systems? ( I.e. Data from another
system, FTP file transfers, etc .)
Yes – Please identify:
No
Are there any known/outstanding application issues or
compatibility problems?
Yes – Please elaborate:
What is the proposed installation, testing and go-live
timeframe?
No
Yes
Could the application pull from existing data stores?
Will this server house sensitive
information (i.e. SSNs, credit card
numbers student grades, PHI,
etc…)?
No
Yes – Please explain:
Is stored information encrypted?
No
Yes – Please explain:
Is data encrypted in transmission?
No
Yes – Please explain:
The following questions are required for New Applications Only.
What department(s) will be served by application?
What is the expected number of end-users?
Named:
Concurrent:
What is the expected number of administrative users?
Please describe the expected number and type of transactions.
Is the application related to an existing application?
VENDOR INFORMATION
Vendor Name
Contact Information
Support Contact Information
What is your customer base, i.e.
Industry, number of customers,
etc.?
How large is your support staff?
What support options are
available?
Hours of operation?
Please provide system\application
documentation.
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No
Will this server require vendor management via a Vendor VPN account or VPN tunnel?
Yes
Do we have a valid contract/business agreement with the
vendor concerning the security of UT data?
No
Yes
No
Is this application supported directly or exclusively by the
vendor?
Yes
If so, does the application phone home when something
breaks?
No
Yes
Server/Storage Hardware Requirements
What are the minimum and
recommended hardware and software
specifications?
Does the vendor support:
VMware
Blade Hardware
Please list any unique hardware requirements? ( I.e. dongles,
keys, phone lines, etc.)
If this application grow after it is fully configured and in
production, please list the projected network and storage needs
for the next 2 years?
Does the
vendor
support:
SAN - ISCI
How many luns need to be created and what are
the specifications for them
SAN - Fiber
How many ports will the server require (Standard is
two ports per server)?
Local Disk
Are there any specific drive partitioning
requirements
No
Are there any extended data retention
requirements?
Yes
How long does data need to be saved when the system or application is
retired?
Operating System and & Software Requirements
What Operating Systems and
versions are supported?
Web Client
What type of user interface does the application utilize
Client/Server
What services will the application require?
What versions do you support?
What type of files will you be serving?
Web Services
What type of authentication will you need?
How much disk space will need to be allocated for the web
files?
Do you support SSL?
No
Yes
What is it used for?
File Share
What type of users will need to access it?
How much disk space will need to be allocated for the file
share?
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List the database versions that are compatible?
Database
Reporting
What SQL Server services are required:
Integration Services
Analysis Services
Database
Does the application require the default instance of SQL
Server?
No
Yes
Can the database be on a separate physical server from the
application server?
No
Yes
How much disk space will need to be allocated for the
database?
FTP
Messaging
Printing
Other
Is any third party
software required?
How are application
patches handled
No
Yes – Please identify:
What is the typical patching methodology?
Are all upgrades and patches certified, meaning there are no
“test” or “beta” objects in the release?
Does the vendor approve
or disapprove OS patches?
No
No
Yes
Yes – How will we be notified?
What files, services, and registry entries are
added to the windows operating system as a
result of installing the software?
Are there any log files generated by the
software and where are they stored on the
server?
How are user accounts handled with the
application (Active Directory integrated, Local
Database, etc)?
Does the application require any unique
features, such as requiring a user account to be
logged in at all times?
No
Yes – Please Explain:
Which is support and\or recommended?
Cluster
Does the application
require high-availability
features?
No
Yes
Load Balancing
Replication
Other
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NETWORK INFORMATION
What Ethernet Ports are needed?
iSCSI interface
Quantity
Public client interface
Quantity
Cluster interface
Quantity
Other
Quantity
No
Is external access to this server
required (i.e. from outside the UT
Network boundaries)?
Is access authenticated and is authentication encrypted?
No
Yes
Yes
Please explain what users will need access (i.e. UTAD users, public, etc…)
Will services be made off-campus now or in the future?
No
Yes
Will server need ssl offload services?
No
Yes
Will server need to be firewalled off from rest of production
network?
No
Yes
How will this be accomplished?
What ports/protocols need to be
opened?
BACK-UP / DISASTER RECOVERY INFORMATION
What is the Recovery Point Objective (RPO) for this server (i.e. how much data could be lost if it had
to be recovered from tape)?
What is the Recovery Time Objective (RTO) for this server (i.e. how long could business operations be
sustained while waiting for the server to be recovered)?
Days
Hours
Days
Hours
Note: If this is a critical clinical application that has recoverability requirement of 24 hours or less please provides vendor approved
high availability options that would utilize a dual data -center topology.
Will a standard backup consisting of a nightly
incremental backup of the entire file system meet
system needs?
Yes
No
Identify specific back-up needs.
Note: Windows clients include a system state backup. If a direct database backup is required please include database server
information.
Are there any vendor supported options for
disaster recovery?
No
Yes
Please identify and provide details
Please provide vendor best practice information
and guidelines for data loss prevention and
disaster recovery.
Are special backup agents, other than TSM,
required?
No
Yes – Please Indentify:
Please provide system and application information that
could be used to properly add systems health and
availability monitoring alerting. Information gathered will
be used to configure our monitoring systems which will
send pages and alert emails to systems suppo rt
personnel as issues are detected. This will help to ensure
systems availability and functionality as well as capturing
historical performance data that could be used to
diagnose issues.
FOR INTERNAL NETWORK SERVICES USE ONLY
Identify public interface network needed. (i.e. 2.x, 80.x, 82.x)
How many ip’s will be needed on which networks and which mac addresses will be seen on each network?
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Which rack in which data center is server located in?
If HSC data center which switches and ports will need to be activated?
What are the host names
Are DNS Alias needed?
Have remedy asset, vpn, firewall, etc. requests been submitted?
Who will be the primary contact for this host if additional information is needed?
Will this host require a high volume of ip addresses as in the case of a VM server such as the virtual desktop environment?
What is the primary function of this server and what subnet/network does it make most sense for this to be placed on?
If hardware has been identified to provide complete remedy quick asset record information (i.e. make, model, type, Mac, serial, etc.)
Please identify the servers that will need backup clients installed listing
install base OS information and number of cpu cores as needed.
Note: The IBM Tivoli file system client (TSM) is licensed by cpu core. All
Virtual's are covered by the physical server cpu license and do not need to
be individually licensed.
If this system is dependent on other systems?
No
Yes
Please identify and provide details on approved recovery requirements.
SIGNATURES
Filled out
By:
Reviewed By:
Date:
Date:
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