Peterborough Utilities Commission Annual Report 2012 2012 Annual Report 2012 COMMISSION Mayor Daryl Bennett............................... Chair Councillor Lesley Parnell ........................ Vice-Chair Councillor Len Vass ............................... Commissioner Councillor Jack Doris.............................. Commissioner Councillor Bill Juby ................................. Commissioner 2012 RIVERVIEW PARK & ZOO ADVISORY COMMITTEE Name of Volunteer Date Appointed Ted Baker David Kerr Bill Juby Heather Kenny William Lett Wally Davidson March 2010 March 2010 March 2011 March 2012 March 2012 Lifetime Member Questions or comments Please contact us either by mail, phone or email. Peterborough Utilities Services Inc. 1867 Ashburnham Drive, Peterborough, ON K9L 1P8 705-748-9300 ext 1258 Patricia Skopelianos, Water Quality Assurance Coordinator pskopelianos@peterboroughutilities.ca 2012 Annual Report Inside this Report INTRODUCTION ............................................................................................................. 2 WATER TREATMENT .................................................................................................... 3 Water Treatment Plant Operations 3 Reservoirs, Elevated Tanks, Water Booster Pumping Stations 3 Water Consumption 3 Water Quality 3 Provincial Drinking Water Quality Standards 4 WATER DISTRIBUTION DEPARTMENT ....................................................................... 5 Water Main Replacement 5 Summer Lawn Watering Restrictions 5 RIVERVIEW PARK AND ZOO ........................................................................................ 6 Zoo Operations & Facilities 7 Zoo Quick Facts 7 Zoo Animal Collection Inventory 8 Conservation & Education 8 Research 9 Capital Program 10 Revenue Contributions 11 ANALYSES OF PLANT EFFLUENT ............................................................................. 12 2012 STATISTICS: WATER UTILITY .......................................................................... 15 2012 STATISTICS: POTABLE WATER ....................................................................... 19 APPENDIX A ................................................................................................................. 20 2012 Annual Report INTRODUCTION All Peterborough Utilities Commission facilities are managed and operated under contract by Peterborough Utilities Services Inc. (PUSI). The Water Utility section of PUSI includes the following operating departments: a) b) c) Water Treatment Plant Water Distribution Riverview Park and Zoo The Water Utility has maintained a high safety standard and has worked over 78,000 hours in 2012 with no lost time accidents. Water metering of new residential homes continued in 2012 with a total of just under 20,000 meters installed since 2010. The project will see the meters automatically read, with the data transmitted using the electric meter communication backbone. Water rates will have to be established for the new meters and billing will likely start in 2014. PUSI staff continued to contribute to the work on Source Protection through the conservation authorities and the Trent Conservation Coalition Source Protection Committee. The Committee submitted the Draft Source Protection Plan to the Ministry of the Environment in August according to the requirements of the Clean Water Act. P a g e |2 Implementation of the Cross Connection Control Program (CCCP) continued in 2012. Notices to have Cross Connection Surveys completed, to install backflow devices, annual testing of existing devices and notice of corrective measures required to comply with the program were sent out throughout 2012. This has resulted in 69 facilities becoming compliant with the CCCP in 2012. The total number of compliant facilities since 2008 is 1,542. Statistics for 2012 include 162 new devices installed and tested and 7 existing devices tested and repaired. The total number of devices installed in the City is 2,941. An additional 25 water meters were installed in existing commercial applications that were previously unmetered. This brings the total water meter installation count in commercial properties that had no water meter to 396 since 2008. The Peterborough Drinking Water System received the new Municipal Drinking Water Licence and Permit. This new licencing program replaced the certificates of approval program for municipal residential drinking water systems. The following are the 2012 Water Utility Highlights. 2012 Annual Report WATER TREATMENT Water Treatment Plant Operations During 2012 the Water Treatment Plant (WTP) continued upgrades to the SCADA (Supervisory Control And Data Acquisition) system. New communication software was installed in all pumping stations, reservoirs, and elevated tanks. Upon completion, the system will be faster, more reliable, and able to transfer larger amounts of data. Reservoirs, Elevated Tanks, Water Booster Pumping Stations A major overhaul was carried out on a pump at the Clonsilla Reservoir; there were also repairs to lintels and parapets on the pumphouse building and ongoing improvements to generator #3 turbine during 2012. SCADA upgrades and improvements were also carried out at the pumphouse, distribution pumping stations and reservoirs. Water Consumption Total water consumption in 2012 was 11,200.83 megalitres (ML), this is an average of 30.57 ML daily. Historically the highest water consumption was recorded in 1980 (18,621.20 ML). The maximum daily consumption of 54.12 ML, on July 18th, was 8.09 ML lower than the 2011 maximum daily value (62.21ML) on July16th. P a g e |3 The WMO (World Meteorological Organization) has declared 2012 as the ninth warmest year since record keeping began in 1850. The period from January to March had over 21 days with higher than daily maximum temperature. This was also a period with very low precipitation. June had the highest number of precipitation events, and this translated into low pumpage requirements. Water Quality No known health-related water quality guidelines for organic and inorganic parameters were exceeded in 2012 in Peterborough’s drinking water. In order to assure that Peterborough’s water is safe to drink, water quality is carefully monitored and subject to constant surveillance. In addition to continuous monitoring of turbidity, chlorine, fluoride and pH levels at the Water Treatment Plant, thousands of water samples are taken each year for chemical, physical and microbiological tests. These tests are carried out on water samples before and after treatment as well as on samples collected from different points in the water distribution system. A total of approximately 20,000 individual tests were performed on water treatment plant and water distribution samples in 2012. Approximately 13,000 individual tests were performed in the Water Treatment Plant Laboratory and approximately 6,000 microbiological and chemical tests were performed by Peterborough Environmental Protection Laboratory and SGS Lakefield Research Limited. 2012 Annual Report Results of the laboratory testing continue to confirm that the Peterborough Water Treatment Plant produces good quality water and this quality is maintained throughout the water distribution system to the customer’s tap. Provincial Drinking Water Quality Standards O. Reg. 169/03 contains the Ontario Drinking Water Quality Standards (ODWQS). All reference to aesthetic parameters has been removed from the regulation. Aesthetic objectives are outlined in a Ministry Technical Support Document. The purpose of the Province’s ODWQS is to establish parameter limits to protect public health. The Standard consists of three tables, namely: 1. 2. 3. Microbiological Standards Chemical Standards Radiological Standards P a g e |4 Chemical standards in the ODWQS value has been derived from the best scientific information currently available and represents the level (a concentration or a number) of a constituent that ensures an aesthetically pleasing water and does not result in any significant risk to the health of the consumer over a lifetime. The ODWQS values describe a quality of water that is acceptable for lifelong consumption; therefore, shortterm deviations above the Standard’s values do not necessarily mean that the water is unsuitable for consumption. Exceedence of any parameter would result in an adverse water quality event with notification to the Medical Officer of Health and the MOE. Appropriate corrective action would have to be initiated to address the adverse incident. 2012 Annual Report WATER DISTRIBUTION DEPARTMENT Water Main Rehabilitation Cleaning and lining of approximately 7.8 km of existing distribution water main took place on: Water Main Replacement Approximately 2.0 km of distribution water mains were replaced on: Edgewater Blvd Maria Street right-of-way Hilliard Street Orpington Road Earlwood Drive New Water Main Installation: Approximately 78 m of new water main was installed on Charles Street from Burnham Street to Birdsall Street. Water Service Replacement: A total of 28 water services were replaced. P a g e |5 Armour Road, Dunlop Street, Whitaker Street Area Reid Street, Park Street, Wolfe Street, Hart Street, Rutherford Avenue Area Chesterfield Avenue, Aberdeen Avenue, Park Street North, Glengarry Avenue Area Clonsilla Avenue, Kawartha Crescent, Lansdowne Street West Area Albertus Avenue from Clonsilla Avenue to Sherbrooke Street Auburn Street from Dunlop Street to Parkhill Road Summer Lawn Watering Restrictions Even and odd day lawn watering restrictions during June, July and August continued in 2012. 2012 Annual Report RIVERVIEW PARK AND ZOO In 2012 Riverview Park & Zoo (RP&Z) was open to the public during daylight hours from January 1st to December 31st Admission and parking were provided free of charge. The zoo perimeter gates were routinely opened each day at 8:30 am and closed and locked daily at dusk. The annual attendance is believed to be similar to the previous year, estimated at over 300,000 visitors. As a result of record high air temperatures, the Park and Zoo experienced very high visitor attendance throughout the school March break period. The main visitor parking lot was filled to capacity on several afternoons, making washroom maintenance and waste removal challenging for our March level of staffing. A visitor survey was completed in August to evaluate the public’s level of satisfaction with the Park and Zoo facilities and operations. Visitors rated their satisfaction of 10 key areas. The survey overall average level of satisfaction was calculated to be 88%. Riverview Park and Zoo received a certificate of excellence from TripAdvisor for achieving a high guest rating for the year of 2012. To improve 911 emergency response to the various Park and Zoo areas, staff installed emergency address signs at each of the 5 access points on Water Street. The Park and Zoo took possession of the new Zoo Animal Healthcare Centre and Staff Facilities building mid-February. Staff moved furniture, appliances, and supplies into the Staff Facilities area. The conversion of the old staff lunchroom into office space was completed. P a g e |6 Park Operation & Facilities A total of 123 group reservations were recorded for the three largest picnic shelters, and 2 weddings were held at McBride Island or the Gazebo between May and October. In 2012, the Kiwanis Club of Peterborough operated the snack bar for a second summer season. The RP&Z Snack Bar was operated daily from May 19th to September 2nd and on weekends in the fall until Thanksgiving Day. Proceeds from the snack bar were shared between the Park and Zoo and the Kiwanis Club of Peterborough. A contractor installed a replacement cooling system in the snack bar. On the pathway in front of the snack bar a bottle filling station that dispenses municipal drinking water was installed. The dispenser was provided by the Peterborough Children’s Water Festival (PCWF). A plaque to acknowledge major supporters of the PCWF was installed beside the filling station. The splash pad and playground area continued to experience very high numbers of visitors during summer months. A major pipe on the splash pad water supply broke, resulting in the splash pad being out of service for 2 days while repairs were made. An area of the splash pad rubber surfacing became unattached from the concrete base and was repaired in the fall season. 2012 Annual Report Zoo Operations & Facilities The Peterborough Disc Golf Club worked cooperatively with the Park and Zoo to improve the quality of the 9 basket disc golf course. The continued construction of the Water Street Storm Water Management Pond created a significant challenge to maintain a full course open throughout the summer. The Peterborough Disc Golf Club contributed funds and design work to complete the replacement of the disc golf tee signs. RP&Z maintained accreditation with the Canadian Association of Zoos and Aquariums (CAZA). The RP&Z Manager & Curator finished a three year term on the CAZA Board of Directors. RP&Z continued membership with the International Species Information System (ISIS) utilizing their software for maintaining zoo animal records. The Zoo completed migration of data to the new Zoo Information Management System (ZIMS) software program in June 2012. Zookeeper training continued into the fall season with implementation of regular zookeeper daily use planned for the start of 2013. Zoo Quick Facts Park and Zoo staff planted 10 new trees, consisting of a variety of native species, throughout the park and in zoo animal exhibits. A contractor deep root fed trees and provided dead tree removal and pruning in the north half of the RP&Z property. A total of 440 bags equaling 1,697 kg of recyclable waste materials were collected in the park and diverted from landfill in 2012. This is a 19% decrease by weight over the previous year in recyclable containers diverted. The elimination of the sale of bottled water at the snack bar resulted in a significant reduction in recycled plastic bottles collected. P a g e |7 Number of Exhibits Number of Acres – Park Area Number of Acres – Zoo Area 2012 27 2011 27 50 50 10 10 Veterinary emergency care was provided by Dr. John Sallaway throughout 2012. Zookeepers assisted Dr. Mike Cranfield in the completion of the annual zoo animal preventative healthcare program from October 13 – 17. Zoo animals were provided with treatments specific to each species, including general physical examinations, vaccinations, TB tests, blood drawn for Complete Blood Count (CBC) testing, dental cleaning and hoof trimming. 2012 Annual Report Animal transfers at RP&Z in 2012 included 3 musk turtles in on loan for the summer, 1 Blanding’s turtle in on loan for the summer, 1 African spurred tortoise in on loan, 1 peafowl was sold. The following animals were purchased by the zoo. Zoo Animal Collection Inventory As of December 31, 2012, the animal collection on site consisted of 144 animals, representing a total of 52 species. The collection has 12 animals in on loan and 9 animals out on loan. P a g e |8 ZOO ANIMALIA INVENTORY TOTAL 22 1 0 144 14 1 0 52 4 6 8 1 7 0 8 0 0 12 2 2 5 0 0 9 53 20 Reptile Pisces # ANIMALS ON SITE # SPECIES ON SITE # ANIMALS IN ON LOAN # ANIMALS OUT ON LOAN Amphibian December 31, 2012, Aves In 2012 there were 4 births of animals that survived through infancy and 17 deaths of adult animals during the year. Post mortems were performed on those animals that had died in an attempt to determine cause of death. There were no deaths attributed to communicable disease. 1 female Bactrian camel (Zaya) 3 Jacob sheep 2 domestic chicken Mammalian Health care of animals during 2012 included 22 chemical immobilizations of animals, 1 biopsy, 7 necropsies, 460 prescriptions for drug therapy, 35 blood samples taken for chemistry analysis and 33 faecal samples taken for parasitological analysis. Includes animals in/on loan Conservation & Education In the summer months RP&Z provided to the public an educational exhibit focused on “Canadian Wetlands” and “the Kawartha Turtle Trauma Centre”. The exhibit was opened to the public at the Ross L. Dobbin Building daily from 10 am to 4 pm during the months of June, July and August. Young Canada Works provided assistance with funding for a portion of one of the summer student educators who supervised the building and provided educational information to the public. Yearly public attendance for the exhibit was calculated to be 24,220 visitors. 2012 Annual Report RP&Z continued to support the conservation work of the Kawartha Turtle Trauma Centre (KTTC) in 2012. RP&Z accepted a large number of injured turtles, which were then transported to veterinary care clinics by KTTC workers or volunteers. The KTTC has taken in over 600 turtles in 2012. The KTTC provided to RP&Z a loan of a Blanding’s turtle and three musk turtles, which were placed on display at the Wetlands Exhibit in the Ross L. Dobbin Building. Public donations for the KTTC totalling over $1200 were raised at the Canadian Wetlands educational exhibit in 2012. RP&Z participated in the Association of Zoos and Aquariums (AZA) Stud Book for red-necked wallaby and bobcat. RP&Z also participated in the African red-billed hornbill, meerkat and squirrel monkey AZA Species Survival Plans, and the Emu and Brazilian agouti Population Management Plans. Volunteers served in the role of educational touch table station providers and information rovers for the public visitors during the summer months. A volunteer appreciation dinner meeting was held in September. The parent and tot education program titled “Zoo Crew” completed its third year. A third season commenced in November. The Parent & Tot program provides a fun educational experience at the zoo for preschool children and their parents. The education department provided the first ever Zoo Academy curriculum all day Grade 1 program pilot “Needs and Characteristics of Living Things”. Feedback from teachers regarding the pilot program was very positive and will be used to evaluate and improve the program. A special event was held the afternoon of July 5th at the Bactrian camel exhibit. Local spinners volunteered their time to provide the public the opportunity to observe, ask questions and to become involved in the carding, spinning, and knitting of camel hair. Research The “Meet the Keeper” program was offered to the public on weekday afternoons during the months of June, July, and August. Attendance was estimated to be between 10 and 15 visitors per session. Daily public viewing of otters being fed continued to be very popular with visitors, and was provided throughout the year. P a g e |9 RP&Z participated in a research survey for a thesis paper by J. Whilde B.A., M.Sc. University of Dublin, “Changing Social Groups in Zoo Populations”. RP&Z provided information to S. Gallucci, Pre-Veterinary Internship through The Oceanographic Environmental Research Society, University of Toronto, “Disaster Preparedness Plans in Zoos and Aquaria”. 2012 Annual Report Annual Events The following events were hosted at the RP&Z; 11th annual Peterborough Children’s Water Festival, Eight musical groups performed in the 2012 summer season at the Gazebo, The Kawartha Street Rods Car Club held the annual Zoo Car Show, The 3rd annual 5 km Run with the Animals, A tree planting ceremony was held on June 14th in celebration of the Queen’s Diamond Jubilee. St. Alphonsus Grade 1 class was present to witness PUC President, John Stephenson officially plant a sugar maple tree in the park, north of the gazebo. The Park & Zoo Advisory Committee Chair Heather Kenny, and past Chair Yvonne Coveney-Boyd spoke to those assembled at the event prior to the planting. Capital Program A contractor completed installation of a 6’ walk in freezer in the south wing of the zoo barn building. The new freezer will replace several chest freezers used to store boxes of frozen canine diet, feline diet, and smelt. Backup power electrical switch equipment was installed in the otter building and the barn. The new equipment will allow P a g e | 10 backup power to be provided by a generator during prolonged power interruptions to ensure temperature is maintained in the tropical animal holdings of the barn, to maintain operation of the walk in freezer, and to ensure the otter pond pump system can be operated to control ice formation in winter and to maintain good water quality. Construction of the new Zoo Animal Healthcare Centre (ZAHC) was completed and the building was put into use in February 2012. The ZAHC provides an up to date clinic for treating zoo animals, and a quarantine area for both large and small zoo animals. Included in the major construction project were the replacement of the employee lunchroom, locker rooms and washrooms, and the addition of an equipment shop. Park workers commenced construction of fencing and planting of floral gardens on the southwest side of the Park and Zoo Office and Zoo Animal Healthcare Centre buildings. A donation to cover the cost of new plants was provided by Peterborough Horticultural Society. 2012 Annual Report A contractor installed a metal stand back railing in the camel exhibit. The railing will stop fencing damage from camels rubbing on the fence, and provide additional safety barrier between animals and visitors. Zoo staff shifted animals to assist a contractor in completing replacement of 75 feet of chain link on the east section of the camel enclosure and 400 feet of chin link on the west section of the yak enclosure. The Kiwanis Club of Peterborough operated the snack bar from early May until Thanksgiving. RP&Z shares profits from the snack bar operation equally with the Kiwanis Club. There were a total of 65,460 train ride tickets sold in 2012 providing revenue of $130,920, up 3% from the previous year, and down 3% from the 5 year average 2007-2011. A total of $16,516 in donations were received in 2012 by RP&Z for other projects or funds, including park bench donations, donation of funds for plant purchases, and individual or group donations to the Major Project Reserve Fund. Revenue Contributions A total of $181,660 revenue was provided to the RP&Z through donations and operational sources in 2012. P a g e | 11 Train Ticket Sales Donation Boxes Snack Bar Revenue Other Donations<$25000 Animal Adoption Program Food Dispensers Fountain Coins Animal Sales Revenue Education Programs ZAHC Campaign 2011 $127,226 $6,156 $9,000 $23,820 $6,050 $1,862 $402 $0 $2,325 $42,460 2012 $130,920 $7,200 $9,000 $16,516 $8,024 $1,938 $211 $50 $1,670 $400 TOTAL DONATIONS & REVENUE $219,976 $181,660 2012 Annual Report ANALYSES OF PLANT EFFLUENT PETERBOROUGH WATER TREATMENT PLANT - 2012 PARAMETER PHYSICAL PROPERTIES Colour Conductivity Temperature Turbidity Aluminum UNITS True Colour Units MHO.cm at 25 °C °C NTU mg/L Silica mg/L INORGANIC PARAMETERS (ODWQS Schedule 23) Antimony mg/L Arsenic mg/L Barium mg/L Boron mg/L Cadmium mg/L Chromium mg/L Mercury mg/L Selenium mg/L Uranium mg/L ORGANIC PARAMETERS (ODWQS Schedule 24) Alachlor mg/L Aldicarb mg/L Aldrin + Dieldrin mg/L Atrazine + N-dealkylated mg/L metabolites Azinphos-methyl mg/L Bendiocarb mg/L Benzene mg/L Benzo(a)pyrene mg/L Bromoxynil mg/L Carbaryl mg/L Carbofuran mg/L Carbon Tetrachloride mg/L Chloramines mg/L Chlordane (Total) mg/L Chlorpyrifos mg/L Cyanazine mg/L Diazinon mg/L P a g e | 12 AVERAGE 1 236 11.6 0.12 0.06 6.1 0.00003 0.0004 0.0279 0.0078 0.00007 0.0008 <0.00002 <0.001 0.000056 ODWS (MAC) 5 (Aesthetic Objective) No standard 15°C 0.30 0.10 (Operational guideline) No standard 0.006 0.025 1.0 5.0 0.005 0.05 0.001 0.01 0.02 <0.00002 <0.00001 <0.00001 0.005 0.009 0.0007 0.005 <0.00001 <0.00002 <0.00001 <0.00032 <0.000004 <0.00033 <0.00001 <0.00001 <0.00016 0.22 <0.00001 <0.00002 <0.00003 <0.00002 0.02 0.04 0.005 0.00001 0.005 0.09 0.09 0.005 3.0 0.007 0.09 0.01 0.02 2012 Annual Report PARAMETER UNITS AVERAGE Dicamba 1,2-Dichlorobenzene 1,4-Dichlorobenzene Dichlorodiphenyltrichloroetha ne (DDT) + metabolites 1,2-Dichloroethane 1,1-Dichloroethylene (vinylidene chloride) Dichloromethane 2,4-Dichlorophenol 2,4-Dichlorophenoxy acetic acid (2,4-D) Diclofop-methyl Dimethoate Dinoseb Diquat Diuron Fluoride Glyphosate Heptachlor + Heptachlor Epoxide Lead Lindane (Total) Malathion Methoxychlor Metolachlor Metribuzin Monochlorobenzene Nitrate (as nitrogen) Nitrite (as nitrogen) Nitrate + Nitrite (as nitrogen) mg/L mg/L mg/L mg/L <0.0002 <0.00041 <0.00036 <0.00001 ODWS (MAC) 0.12 0.2 0.005 0.03 mg/L mg/L <0.00035 <0.00033 0.005 0.014 mg/L mg/L mg/L <0.00035 <0.00015 <0.00019 0.05 0.9 0.1 mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L <0.0004 <0.00003 <0.00036 <0.001 <0.00003 0.55 <0.006 <0.00001 0.009 0.02 0.01 0.07 0.15 1.5 0.28 0.003 mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L 0.00002 <0.00001 <0.00002 Paraquat Parathion Pentachlorophenol Phorate Picloram Polychlorinated Biphenyls (PCB) Prometryne Simazine Temephos Terbufos Tetrachloroethylene (perchloroethylene) 2,3,4,6-Tetrachlorophenol mg/L mg/L mg/L mg/L mg/L mg/L 0.0082 <0.001 <0.00002 <0.00015 <0.00001 <0.00025 <0.00004 0.01 0.004 0.19 0.9 0.05 0.08 0.08 10.0 1.0 10.0 mg/L mg/L mg/L mg/L mg/L <0.00003 <0.00001 <0.00001 <0.00001 <0.00035 0.001 0.01 0.28 0.001 0.03 mg/L <0.00014 0.1 P a g e | 13 <0.00001 <0.00001 <0.00002 <0.0003 0.000012 0.00005 0.01 0.05 0.06 0.002 0.19 0.003 2012 Annual Report PARAMETER UNITS Triallate mg/L Trichloroethylene mg/L 2,4,6-Trichlorophenol mg/L 2,4,5-Trichlorophenoxy acetic mg/L acid (2,4,5-T) Trifluralin mg/L Vinyl Chloride mg/L ORGANIC PARAMETERS (Distribution System) THM (Distribution System) µg/L mg/L - milligrams per litre = parts per million ODWQS – Ontario Drinking Water Quality Standards P a g e | 14 AVERAGE <0.0001 <0.00044 <0.00025 <0.00022 ODWS (MAC) 0.23 0.005 0.005 0.28 <0.00002 <0.00017 0.045 0.002 68.5 100.0 2012 Annual Report 2012 STATISTICS: WATER UTILITY 1. Area Serviced City of Peterborough and water supply to Woodland Acres in Township of Smith-Ennismore-Lakefield. 2. Population Served Population Served by Water - City of Peterborough population - Outside City 3. 4. P a g e | 15 2011 79,352 2012 80,150 78,718 79,505 634 645 Consumption Per Capita Per Day Consumption per capita 393 litres per day Monthly Water Rates Flat Rate Service Basic Charge $10.3415/unit Rooms 2.2226 each Lot Area (charge subject 1.9963/100 m2 2 to 1500 m maximum) Swimming Pool 0.2058/ m3 New commercial flat rate service no longer available. 382 litres $10.6517 2.2893 2.0562/100 m2 0.2120 / m3 Commercial Metered (Meter Basic Charge) 15mm (⅝") Meter $19.0468 20mm (½") Meter 25.8279 25mm (1") Meter 36.0356 40mm (1½") Meter 59.8466 50mm (2") Meter 87.0122 75mm (3") Meter 141.2920 100mm (4") Meter 277.0891 150mm (6") Meter 480.8414 200mm (8") Meter 684.5834 250mm (10") Meter 956.1468 300 mm (12”) Meter 1,357.7038 $19.6182 26.6027 37.1167 61.6420 89.6226 145.5308 285.4018 195.2666 705.1209 984.8312 1,398.4349 Consumption Charge First 100 cubic metres Next 4,900 cubic metres Balance $0.7950 m3 0.6147 0.4239 $0.7718 m3 0.5968 0.4116 2012 Annual Report Demand Minimum Charge 30% of peak monthly consumption charge during summer (July, August, September, October) adjusted for current rates. Seasonal Use Demand minimum and basic charges apply to seasonal use customers for up to 8 months following temporary disconnections. 5. 6. 7. Number of Customer Accounts 2011 2012 Domestic Flat Rate Commercial Flat & Multi Density Residential 26,012 569 26,077 540 Industrial, Institutional, Large Commercial and Large Residential Metered 2,111 2,049 Woodland Acres Total 1 28,693 1 28,667 Metered Industrial, Commercial, Institutional and Large Residential Flat Rate Residential and Small Commercial 4,168.6 4,341.0 5,748.2 5,403.7 Unaccounted for Water including public use (assumed to represent 13% of Water Produced) Total Water Produced 1,481.8 1,456.1 11,398.6 11,200.8 Water Consumption (Megalitres) Water Treatment and Water Storage Capacities Water Treatment Plant Capacity Maximum Day Capacity Water Storage Capacity (partially treated water storage) Water Storage P a g e | 16 104 Megalitres/Day 5.0 ML 2012 Annual Report Water Distribution System Storage Pressure Zone 1 High Street Elevated Tank and Clonsilla Avenue Reservoir Pressure Zone 2 Towerhill Reservoir Pressure Zone 3 Sherbrooke Street and Milroy Elevated Tanks 22.70 ML 22.70 ML 2.75 ML Total Water Distribution Storage 8. Water Treatment Operations Plant 53.15 ML 2011 (All pumpages in Megalitres) (All volumes, except as noted, in Megalitres) Total Annual Raw Water 13,492.56 Average Day 36.97 Total Annual Plant Effluent 11,398.57 Average Day 31.20 Max. Daily Pumpage 62.21 – July 16 Max. Daily City 60.30 - July 17 Consumption Peak Hourly Consumption 110.47 – July 12 Rate @ 19:30 (Megalitres per Day) Total Wash Water 230.28 Average % of Plant 2.0% Effluent Total Zone #1 Pumpage 5,879.33 Average Day 16.10 Total Zone #2 Pumpage 5,519.24 Average Day 15.10 Total Chlorine (kg) 43,496 Average Dosage (mg/L) 1.10 Water Treatment Plant 2011 Operations Total Aluminum Sulphate 929,179 (L) Average Dosage (mg/L) 45.00 P a g e | 17 2012 13,345.36 36.56 11,200.82 30.58 54.12 – July 18 53.83 – July 18 96.52 – July 23 @ 13:30 280.38 2.5% 5,739.65 15.67 5,461.18 14.91 41,096 1.06 2012 976,349 47.9 Total Hydrofluosilicic Acid (L) Average Dosage H2SiF6(mg/L) 28,071 24,880 0.67 0.57 Total BW46M Sodium Silicate (L) 354,210 172,143 2012 Annual Report Average Dosage SiO2 (mg/L) 9. a. 14.5 7.3 Water Mains Total Length 2011 (m) Water Main Additions Pipe Diameter (mm) Less than 100 3,879.5 100 11,468.8 125 17,483.6 150 114,135.8 200 128,492.6 250 14,323.6 300 72,905.1 350 1,456.9 400 4,565.0 450 8,359.8 500 7,458.6 600 21,190.0 750 5,391.6 900 433.0 TOTAL *411,543.9 Length Added 2012 (m) Length Removed 2012(m) 90.0 46.0 379.5 2,492.2 2,882.2 27.0 3,233.0 1,106.5 235.7 27.0 Total Length 2012 (m) 3923.5 11089.3 17,483.6 115,521.5 131,139.1 14,323.6 76,138.1 1,456.9 4,565.0 8,359.8 7,458.6 21,479.0 289.0 9,013.4 1,794.7 418,762.6 *2011 figure corrected b. c. P a g e | 18 Water Services New Water Services Added New Residential & Industrial Subdivisions Existing Streets Water Services Removed TOTAL 2011 2012 0 538 16 (6) 10 8 (1) 545 Water Services Relaid Water Services Repaired 34 125 40 0 Total Number of Services 26,285 26,830 2011 17 2012 56 0 0 Hydrants Installed Additional Hydrants New Hydrants in Subdivision 2012 Annual Report d. Replaced Existing Hydrants Hydrants Removed Total Number of Hydrants 23 1 2,185 34 1 2,240 Water Meters Installed New Water Meters Total Number of Water Meters 2011 269 2,689 2012 19,814 22,259 2012 STATISTICS: POTABLE WATER MAXIMUM DAILY PUMPAGE Megalitres/Day 100 90 80 70 60 50 40 Year ANNUAL PRODUCTION 19000 18000 Megalitres 17000 16000 15000 14000 13000 12000 11000 10000 Year P a g e | 19 2012 Annual Report APPENDIX A P a g e | 20 2012 Annual Report P a g e | 21 2012 Annual Report P a g e | 22 2012 Annual Report P a g e | 23 2012 Annual Report P a g e | 24 2012 Annual Report P a g e | 25 2012 Annual Report P a g e | 26 2012 Annual Report P a g e | 27 2012 Annual Report P a g e | 28 2012 Annual Report P a g e | 29 2012 Annual Report P a g e | 30 2012 Annual Report P a g e | 31 2012 Annual Report P a g e | 32 2012 Annual Report P a g e | 33