For Follow up from 2 May 2014
Calls received on air
Directorate: TAMS
Issue: Lights in Kambah street
OUTCOME: An officer of TAMS contacted the caller and advised that the lights were inspected and all are now operational. The caller was provided the
officer’s contact details should any further problems be experienced in the area. The caller was pleased with the follow-up made by TAMS and that the
street lights were operational again.
Directorate: TAMS
Issue: Broken storm water drain Campbell
OUTCOME: An officer of TAMS contacted the caller to discuss the stormwater drain and arranged to meet the resident on site on Monday 5 May 2014. The
stormwater drain will be repaired or replaced as required. The caller was happy with the response made by TAMS.
Directorate: Health
Issue: Grandchildren with Tonsillitis and can’t get into the hospital
OUTCOME: ACT Health contacted the caller and has also spoken with the mother of the children involved. Waiting times for Ear Nose and Throat (ENT)
Specialists were discussed.
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Directorate: TAMS
Issue: Grass in area near Holder neighbourhood oval only mowed every three years
OUTCOME: An officer from TAMS contacted the caller and discussed the exact area she was referring to. This area was scheduled to be mown that day and
was it was later confirmed that it had been mown.
Directorate: CSD
Issue: Caller lives in Housing property that needs a floor replaced – tradesmen keep trying to put in the wrong kind of floor material
OUTCOME: An officer from Housing ACT has contacted the caller to discuss the matter.
SMS/TEXT
Directorate: TAMS
Issue: Does the government have plans to put traffic lights in at the Eggleston Cres/Hindmarsh Drive intersection? It is very dangerous
OUTCOME: An officer of TAMS contacted the caller. The caller uses the intersection of Eggleston Crescent and Hindmarsh Drive to drop his children off at
the school in the morning and finds the intersection dangerous. The officer advised the caller that Roads ACT is aware of the issues raised by the caller. The
intersection was investigated as part of the Federal Black Spot Program; however it did not meet the criteria for funding. The officer told the caller that the
intersection will be considered for funding in future budget processes and remain on the priority list identified by Roads ACT. The caller was happy for the
contact made by TAMS and was happy with the feedback.
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Directorate: JACS
Issue: Caller purchased Government car and it was unregistered from the time he drove it away from the car lot to the RTA - waste of money to pay
mechanic for inspection, why can’t the rego just continue like normal car rego when purchased
OUTCOME: The Office of Regulatory Services (ORS) has attempted to contact the caller on a number occasions but has still not been able to make contact.
The ORS can advise that a government vehicle can be sold with its current registration. In such a case, if the vehicle is less than six years old, it can be
transferred to the new owners name without the need for an inspection. However, some government agencies or vehicle lease companies decide to cancel
the registration and Compulsory Third Party Insurance and obtain a refund prior to selling the vehicle. In these cases the vehicle is required to be inspected
prior to re-registration. The inspection process will ensure the vehicle is correctly identified prior to be re-established on the vehicle registration and that
the vehicle is road.
Directorate: TAMS
Issue: Why doesn’t ACT have heavy truck curfews? This would help with congestion on Limestone Ave, Northbound Ave and Belconnen Way.
OUTCOME: An officer of TAMS contacted the caller. The caller is concerned about the disruption that heavy vehicles such as buses, garbage trucks,
removalist vehicles and local construction vehicles (bogie axle trucks) causes to morning peak period traffic when he travels along Wakefield Avenue and
Limestone Avenue on his way to work.
The officer informed the caller that both Wakefield Avenue and Limestone Avenue are arterial roads and that in general TAMS prefers heavy vehicles to use
arterial roads rather than rat running through the suburban streets. TAMS do not have a policy of restricting general access heavy vehicles from using any
roads including arterial roads during the morning peak periods. To do so may affect the delivery of goods and services across Canberra. The caller accepted
that buses and garbage trucks may be difficult to ban from arterial roads. The officer advised the caller that Roads ACT seeks to ban heavy vehicle access
from arterial roads to building sites during morning peak periods if it is likely that these movements will interfere with the flow of traffic on the arterial
road. The caller was happy with the call and was appreciated the quick response.
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Directorate: JACS
Issue: What is the ACT Government doing to help owners of Mr Fluffy homes
OUTCOME: The asbestos management coordinator (amc) contacted the caller. The amc has organised for a follow up discussion to further assist where
possible.
Directorate: TAMS
Issue: Appreciates free travel for those wearing medals but it only works if the timetable supports the march times.
OUTCOME: An officer of TAMS contacted the caller. The caller’s issue related to bus services to Australian War Memorial on Anzac Day 2014. The officer
told the caller that ACTION will review the provision of extra bus services from the City to the Australian War Memorial to meet the requirements for the
march times. ACTION will provide data to the Australian War Memorial as part of debrief on bus services on Anzac Day and discuss options for improved
services. The caller was happy with the feedback.
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