The Oak Gables
Partnership
Dr M N Woodhouse ▪ Dr P A Walsh
Dr J C Flanders ▪ Dr S Dhaygude
Dr I Butt ▪ Dr D B Roney
Crompton Health Centre
High Street
Shaw
Oldham
OL2 8ST
Tel. No. 01706 888222
Fax No. 01706 888223
www.TheOakGablesPartnership.co.uk
Welcome to The Oak Gables Partnership
This booklet tells you about the practice and the services we offer. Please keep it for
reference.
We are a group of six doctors serving the area shown on the map at the back of the booklet.
We aim to provide a quality family doctor service for residents of Shaw.
THE DOCTORS
Dr Mark N Woodhouse
-
MB ChB MRCGP (Manchester 1988)
Dr Peter A Walsh
-
MB ChB MRCGP DRCOG (Leeds 1991)
Dr Jennie C Flanders
-
Dr Smita Dhaygude
-
MB ChB MRCGP DRCOG DFFP MRCP
(Manchester 2001)
MRCGP, DFSRH, MRCPCH, MBBS (India 1998)
Dr Iram Butt
-
MC ChB MRCS MRCGP DFSRH (London)
Dr David Roney
-
MB ChB MRCGP (Manchester 1998)
-
Practice Nurse
Practice Nurse
Health Care Assistant
Health Care Assistant
THE NURSING TEAM
Sr Julie Giblin
Sr Helen Maloney
Mrs Gwyneth Coleman
Mr Joseph Shaw
THE ADMINISTRATIVE STAFF
Mrs Clare Ward
Mrs Debra Reynolds
Mrs Lynne Partington
Mrs Alyson Bennett
-
Business Manager (AMSPAR Diploma)
Practice Manager
Reception Manager
Data Manager
THE RECEPTION TEAM
Mrs Karen Colley (Lead Receptionist)
Miss Victoria Dunkley – Mrs Marie Shaughnessy – Mrs Gemma Johnson – Miss Sara Forsyth Mrs Jane Wood - Miss A Slater
Mrs Louise MacMillan – Medical Secretary
Our team of receptionists are fully trained and do a very difficult job well. They have to keep the patients and
the doctors happy! Please remember that if you are kept waiting or seem to be asked one or two questions, they
are carrying out instructions to help us deal with your problem/request in the most appropriate way. Anything
you tell them will always be treated in the strictest confidence. Please help them to help you.
To contact the practice during working hours
The practice is open from 8.00am to 6.30pm Monday to Friday. Telephone contact numbers are as follows:
Practice direct line
-
01706 888222
SURGERY TIMES
Dr Woodhouse
Dr Walsh
Monday
9 – 11.30
4.30 – 6
8.30 – 11
4–6
Tuesday
9 – 11.30
8.30 – 11
4-6
Dr Flanders
Dr Dhaygude
Dr Butt
Dr Roney
9.20 – 12
2.30 – 5
8.20 – 11
2.30 – 5
8.30 – 11
3-6
9.20 – 12
2.30 - 5
8.20 – 11
2.30 - 4
Wednesday
9 – 11.30
4 – 5.30
8.30 – 11
4-6
8.10 – 11
3–6
8.30 – 11
2.30 – 5
9.20 – 12
2.30 - 4
8.20 – 11
3-6
Thursday
9 – 11.30
4 – 5.30
8.30 – 11
8.10 – 11
2 – 4.30
8.30 – 11
2.30 – 5
9.20 -12
3-6
Friday
9 – 11.30
4-6
8.30 – 11
4-6
8.10 – 11
2 – 3.30
8.30 – 11
2 – 3.30
The above surgeries are by appointment and are available each day. You may consult with the doctor
of your choice during the above surgery times. Emergencies will be seen the same day. If you cannot
attend for your appointment please let us know as this appointment can then be given to someone else.
Emergency Surgery runs every morning Monday to Friday. This is for patients with an urgent
problem who cannot wait for a routine appointment. Patients in this surgery must see any available
doctor and must be prepared for a possible wait.
HOME VISITS – Please telephone 01706 888222
Where possible, we ask that a request for a home visit be made before 10.30am. Be prepared to give
brief details of the problem to the receptionist to enable the doctor to assess the urgency of your call.
Please remember, visits are for people too ill to attend the surgery. It is not possible to request a
specific doctor to visit. The doctor may telephone you before the home visit to discuss your
condition.
NHS 111 - Out of Hours – evening and weekends
If you require urgent medical assistance that cannot wait until the Surgery re-opens, please telephone
1-1-1. Calls to the NHS 111 service are free from both landlines and mobiles.
If you have a life threatening emergency please dial 999.
The Surgery will be open again from 8am the next working day
REPEAT PRESCRIPTIONS
If your doctor agrees, you may obtain repeat prescriptions. Please indicate which items you require
on the tear off slip and place it in the box provided. 48 hours notice is required for a repeat
prescription. Some local chemists will collect prescriptions on your behalf. You can also order your
repeat prescription on line at www.TheOakGablesPartnership.co.uk or register for EMIS patient
access. Contact the surgery for more details.
SERVICES PROVIDED BY THE PRACTICE
Family planning and pre conception advice
Contraceptive services including the fitting of intrauterine devices
Cervical screening and Maternity services
Child health surveillance including childhood immunisation
Diabetes, Asthma, Coronary heart disease and Stroke monitoring
Holiday planners and immunisation for foreign travel
Adult immunisation including flu and pneumococcal vaccination
Minor surgery and joint injection
Menopause and HRT monitoring
Over 75’s monitoring, new patient and well person checks
Smoking cessation advice and blood pressure monitoring
TRAINING PRACTICE
We are recognised as a training practice. Doctors from the hospital may spend up to four to six
months in the practice. These are qualified doctors and this is part of their ongoing training. We are
also recognised by Manchester University as a teaching practice for medical students.
ACCESS AND FACILITIES FOR THE DISABLED
Designated disabled parking is available at the rear and side of the Health Centre. There is a ramp
access to the main entrance. A disabled toilet is available.
SUGGESTIONS/COMPLAINTS/COMPLIMENTS
We aim to provide a personal, friendly and efficient service. If you have any comments or
suggestions regarding the service we provide we would be happy to hear from you either in person or
in writing. Sometimes a patient may have a cause for complaint. Please contact our Practice Manager
who will outline our complaints procedure and endeavour to resolve the problem.
NEW PATIENTS
All new patients are required to complete registration formalities and are offered an appointment with
a nurse to enable the surgery to make a full assessment of your medical needs. On registering with
the practice you may wish to express a preference of which doctor you would like to be registered
with. Please let the receptionist know, and we will make the necessary arrangements.
We ask for information about you so that you can receive the best possible care and treatment. We
keep this information together with details of your care to ensure that your doctor, nurse or health care
professional has accurate and up to date information.
There are such times when we have to pass on information to other people such as hospitals, social
services, primary care trust etc. This is always done confidentially.
PATIENT’S RESPONSIBILITIES
All patients are asked to be co-operative and act in a civil and courteous manner. We ask that all
patients:





Inform the practice if they have changed address or telephone number
Only make appointments you know you can keep
Read the practice leaflet that provides details of our services
Be patient if the surgeries are running late
Please remember that one appointment is for one person
The practice adopts a procedure of non tolerance regarding abusive, threatening or aggressive
behaviour directed towards the doctors, practice staff or other health care professionals who work
with us. Any incident of this nature may result in the patient being removed from the practice list.
CHANGE OF ADDRESS OR TELEPHONE NUMBER
If you move home please advise the receptionist of the new address and telephone number as soon as
possible to help keep our records up to date. Please remember, if you have call barring on your
telephone, or your number is X-Directory, the practice will be unable to contact you at any time. If
you move outside the area it will be necessary for you to register with a practice nearer to home.
ADDITIONAL SERVICES AND INFORMATION
Chaperone policy
In certain circumstances during an examination of an intimate nature, the doctor may request a
chaperone to be present. This is to protect both the doctor and the patient. A patient may of course
also request a chaperone to be present.
Private medicals and reports
The NHS does not cover certain medicals, reports and forms. These will be charged at the BMA
recommended rate. Please ask at reception for details.
No smoking policy
There is a no smoking policy within all areas of the Health Centre.
Mobile telephones
Please switch off all mobile telephones when you enter the building. If a mobile telephone rings
during a consultation you may be asked to leave the doctor’s surgery.
NHS Walk in Centre
The nearest walk in centre is the ICC Centre in Oldham. This is situated next to the Civic Centre in
Oldham. The centre is open from 8.00am to 8.00pm.
Data Protection
Patients are advised that information about themselves will be used strictly in accordance with the
purpose or purposes for which it has been collected. Patients are advised that the practice is
committed to the overall principle of the Data Protection Act, to ensure confidentiality, availability
and integrity of patient based data. The practice operates on the principle that confidential information
will only be disclosed to other parts of the NHS where it is felt to be in the best interest of the patient.
PATIENTS CHARTER
Patient’s Rights
Patients at this practice are entitled to:

Be treated in a courteous, civil and co-operative manner.

Be given a clear explanation of, and advice on their medical condition and any proposed treatments.

A referral for specialist medical opinion or other second opinion when appropriate.

Absolute confidentiality of medical records maintained by the practice subject to a provision for disclosure
imposed or allowed by law.

Access their own medical records, in accordance with the Data Protection Act. Please enquire at reception
for details.

Have any formal/informal complaint against the practice investigated and dealt with fairly in accordance
with our complaints procedure.

Request to be seen by a specific doctor or health care professional. It may not always be possibly to
comply with a request where the specific doctor is unavailable.

Patients aged 16-74 may have a health check every three years by request.

Patients over the age of 75 may have an annual health check at home if necessary.
Details of Primary Medical Services in the area may be obtained from the following address:
NHS England
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding bank holidays.
England.contactus@nhs.net
PRACTICE AREA
The practice area is Shaw. Please see the map. If you leave this area you will need to
register with another doctor. You can do this by completing the relevant medical forms at
your new surgery.
.
Jubilee
Buckstones Road
Rushcroft
High Crompton
Fraser St
Crompton Way
SHAW
Health Centre
The Oak Gables Partnership Participation Group
Please contact by:
OakGablesPPG@gmx.com
or leave a message with the practice and we
will contact you.