FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Shelter Supporter
PURPOSE OF POSITION:
Augment shelter services by assisting the staff, women and children in the dayto-day activities necessary to the successful functioning of the shelter program.
LOCATION OF ACTIVITY:
Downers Grove Shelter
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Make a contribution to the improvement of the lives of others and your community
 Hands-on experience with the working model of a shelter
 Opportunity to interact with both women and children
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
Varies but usually 3 – 4 hours per week at Downers Grove.
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Assist women in accessing food, clothing, personal care items, medicine and laundry supplies
 Provide backup to staff in answering the door and office telephone (Hotline training required)
 Work with staff to help maintain consistent policies and procedures
 Assist staff with welcoming and departure process for women and children
 Supply child care for short periods of time
 Provide appropriate social interaction with adults and children living in shelter
 Assist with incoming donations
 Help staff with general office support (copies, etc.)
 Submission of Volunteer Timesheet after each shift
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to make a shift
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Successful completion of 48-hour training class and other specialized training as needed
 Ability to work as a team-member in a culturally diverse communal living setting
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Must be friendly, patient and possess good verbal and written communication skills
 Dependable, prompt and mature
 Willingness to accept supervision and guidance
 Willingness to attend volunteer meetings and continuing education programs
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Women and Children’s Advocates
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Children’s Program Volunteer
PURPOSE OF POSITION:
Help create a fun, safe environment for children to build healthy
relationships and explore ideas and feelings about themselves and other
through play.
LOCATION OF ACTIVITY:
Downers Grove Shelter or 605 E Roosevelt Wheaton
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Opportunity to focus on helping children understand and cope with the effects of domestic violence
 Increased understanding of domestic violence and its surrounding issues
 Opportunity to contribute to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Hands-on experience with the working model of a shelter
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
3 hours per week at Downers Grove or Wheaton
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Conduct free-play activities with children up to the age of three during group time and assist in the
leadership of the educational group, including the participation in educational board games and art
activities for children over the age of three
 Serve as an example of nonviolent/alternative discipline, caring interaction and respect as you
provide quality supervision of children
 Advise staff of any pertinent disclosures or problem behaviors
 Assist with snack preparation and cleanup
 Submission of Volunteer Timesheet after each shift
 Ensure confidentiality at all times
 Contact staff at least 24 hours in advance if unable to make a group
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Successful completion of 48-hour training class and 3 hour Working with Child Clients training
 Ability to work as a team-member in a culturally diverse communal living setting
 Strong interest in preschool and school age children
 Willingness to work with children who may have developmental or behavioral challenges
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Must be friendly, patient and possess good verbal and written communication skills
 Ability to initiate and supervise age-appropriate activities with children of various ages
 Willingness to attend volunteer meetings and continuing education programs
 Dependable, prompt and mature
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor Children’s Program Coordinator
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Hotline Volunteer
PURPOSE OF POSITION:
Assist callers with information about domestic violence, provide emotional
support, facilitate access to agency services and offer referrals
LOCATION OF ACTIVITY:
Downers Grove; 605 E. Roosevelt Road, Wheaton
VOLUNTEER BENEFITS:
 Increased understanding of domestic violence and its surrounding issues
 Contributing to a community effort to eliminate violence in the home
 Opportunity to serve and support victims of domestic violence and those in their support system
 Develop crisis intervention skills which are useful in a variety of settings
 Opportunity to contribute to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Increased knowledge of community resources
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
Minimum commitment: Volunteers must be able to commit to the program for a twelve month period
and work a minimum of three hours per week.
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Assess the needs of callers
 Provide non-directive emotional support
 Provide accurate and appropriate information about domestic violence and agency services
 Facilitate linkages with programs both inside and outside FSS
 Prepare proper documentation for files and statistical gathering
 Advise staff of any pertinent disclosures or problem situations
 Represent FSS in a positive and professional manner at all times
 Submission of Volunteer Timesheet after each shift
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to make a shift
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Successful completion of 48-hour training class and Hotline training program
 Ability to work as a team-member in a culturally diverse environment
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Must be friendly, patient and possess excellent verbal and written communication skills
 Ability to tolerate an uneven work pace
 Dependable, prompt and mature
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Willingness to attend volunteer meetings and continuing education programs
 Ability to remain calm and think clearly in crisis situations
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Hotline Coordinator
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Court Advocate/Victim Advocacy Volunteer
PURPOSE OF POSITION:
Reach out to victims of domestic violence who have received services from
local police departments. Victims will be offered information about domestic
violence, emotional support, linkages to FSS agency services and referrals to
community resources. Volunteers will assist victims with the application process
for an Order of Protection (OOP) including explaining the process, providing
technical assistance for completing paperwork and offering emotional support.
LOCATION OF ACTIVITY:
DuPage County Courthouse, 505 N. County Farm Road, Wheaton
VOLUNTEER BENEFITS:
 Increased understanding of domestic violence and its surrounding issues
 Contributing to a community effort to eliminate violence in the home
 Opportunity to serve and support victims of domestic violence who may be unaware of FSS
 Develop crisis intervention skills which are useful in a variety of settings
 Opportunity to contribute to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Increased knowledge of community resources
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
Minimum commitment: Volunteers must be able to commit to the program for a twelve month period
and work a minimum of eight hours per week. Due to the sensitive and complicated nature of the
work, less time severely limits a satisfactory volunteer experience.
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Offer victims accurate and appropriate information about the process of obtaining an OOP
 Assist victims in completing relevant court documents such as the OOP petition
 Provide directions to help victims navigate throughout the courthouse
 Provide non-directive emotional support
 Prepare victims to anticipate the events of future court dates
 Assist victims with the completion of an evaluation of their experience with FSS
 Provide follow-up and facilitate linkages with programs both inside and outside FSS
 Prepare proper documentation for files and statistical gathering
 Advise staff of any pertinent disclosures or problem situations
 Represent FSS in a positive and professional manner at all times
 Submission of Volunteer Timesheet after each shift
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to make a shift
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Successful completion of 48-hour training class and Hotline training program
 Ability to work as a team-member in a culturally diverse environment
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Must be friendly, patient and possess excellent verbal and written communication skills
 Dependable, prompt and mature
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Willingness to attend volunteer meetings and continuing education programs
 Ability to remain calm and think clearly in crisis situations
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Advocacy Staff
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Volunteer Grocery Shopper
PURPOSE OF POSITION:
Volunteer will assist women and children living in the shelter by ensuring the
availability of grocery items.
LOCATION OF ACTIVITY:
Downers Grove Shelter
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Make a contribution to the improvement of the lives of others and your community
 Hands-on experience with the working model of a shelter
 Opportunity to directly contribute to woman’s ability to begin a new life
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
This volunteer position is flexible and requests for your time will generally be arranged in advance. On
average, volunteers will be needed approximately 3 hours per weekly grocery trip.
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Purchase of items indicated on the shopping list (provided)
 Assist staff and women living in shelter to shelve purchased items
 Submission of Volunteer Timesheet after each shift
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Willingness to shop for the groceries necessary to feed 12-18 people
 Possession of a large vehicle capable of holding significant amounts of groceries
 Possess a valid driver’s license and insurance
 Ability to comparison shop to ensure the best value
 Ability to perform physical activity (lifting, load and unload car, carrying items up stairs)
 Successful completion of 48-hour training class encouraged but not required
 Ability to work in a multicultural settings
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Director of Residential Services
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Volunteer Office Supply Shopper
PURPOSE OF POSITION:
Volunteer will assist administrative staff secure the office supplies and building
maintenance products necessary to operate.
LOCATION OF ACTIVITY:
605 E. Roosevelt Road, Wheaton
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Make a contribution to the improvement of the lives of others and your community
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
This volunteer position requires a commitment of once a month and can be performed on the day/time
chosen by the volunteer.
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Purchase of items indicated on the shopping list (provided)
 Deliver purchase to 605 E. Roosevelt Road, Wheaton
 Submission of Volunteer Timesheet after each shift
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Possession of a large vehicle capable of holding significant amounts of office supplies
 Possess a valid driver’s license and insurance
 Ability to comparison shop to ensure the best value
 Ability to perform physical activity (lifting, load and unload car)
 Successful completion of 48-hour training class encouraged but not required
 Ability to work in a multicultural settings
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Administration Staff
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Donation/Storage Room Volunteer
PURPOSE OF POSITION:
Volunteer will assist victims of domestic violence by receiving, sorting and
preparing donation for distribution to shelters and nonresidential sites.
4/2012
LOCATION OF ACTIVITY:
605 E. Roosevelt Road, Wheaton; Downers Grove
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Make a contribution to the improvement of the lives of others and your community
 Opportunity to directly contribute to a woman’s ability to begin a new life
 Opportunity to meet and interact with other volunteers
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
This position requires a weekly commitment of 3-4 hours at 605 East Roosevelt Road, Wheaton
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Assist with the sorting, display and storage of donations (clothing, food, household items, etc.)
 Submission of Volunteer Timesheet after each shift
 Periodically communicate with program staff to assess the needs of each location
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Successful completion of 48-hour training class encouraged but not required, 2 Hour DV101
required
 Ability to work in a multicultural settings
 Must be friendly, patient and possess excellent organizational skills
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Organizational skills
 Ability to perform physical activity
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: In-Kind Donations Coordinator
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Special Event Committee Volunteer
PURPOSE OF POSITION:
To assist victims of domestic violence by participating in the planning and
implementation of special fundraising events.
LOCATION OF ACTIVITY:
605 E. Roosevelt Road, Wheaton
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Opportunity to become part of a cooperative team effort
 Increase understanding of fundraising principles and event planning
 Receive public recognition for self and/or business
 Meet new colleagues and community members
 Increased understanding of domestic violence and its surrounding issues (with optional training)
 Make a contribution to the improvement of the lives of others and your community
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
Meet regularly as designated by the committee’s schedule. Develop support for the campaign among
friends, associates and other interested parties.
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Participate in the planning process of special events
 Contribute on one of the many subcommittees necessary in the planning and implementation of
event
 Carry out the functions associated with chosen role
 Involvement in the post-event analysis process
 Submission of Volunteer Timesheet after each activity
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Must be friendly, patient and possess excellent verbal and written communication skills
 2 Hour DV101 required
 Dependable, prompt and mature
 Creative and enthusiastic
 Computer skills useful
 Successful completion of 48-hour training class encouraged but not required
 Ability to work in a multicultural settings
 Maintain a supportive, empowering and non-judgmental attitude toward victims of domestic
violence
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Special Events Coordinator
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Children’s Playroom Organization Volunteer
PURPOSE OF POSITION:
Help create and maintain a fun, safe environment for children to play
LOCATION OF ACTIVITY:
605 E. Roosevelt Road, Wheaton
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Opportunity to focus on helping children
 Increased understanding of domestic violence and its surrounding issues
 Opportunity to contribute to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
Weekly or biweekly commitment of approximately two hours at 605 East Roosevelt Road, Wheaton
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Assist with the organizing and labeling of toys and supplies used in the children’s playroom
 Ensure the room is safe for children to use
 Maintaining the cleanliness of the toys and supplies
 Advise staff of any pertinent problems/concerns
 Submission of Volunteer Timesheet after each shift
 Ensure confidentiality at all times
 Contact staff at least 24 hours in advance if unable to make shift
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Successful completion of 48-hour training class encouraged but not required, 2 Hour DV101
required
 Ability to work as a team-member in a culturally diverse communal living setting
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Dependable, prompt and mature
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Children’s Services Coordinator
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Filing and Data Entry Volunteer
PURPOSE OF POSITION:
Volunteer will assist victims of domestic violence by helping staff with routine
filing and data entry tasks
LOCATION OF ACTIVITY:
605 E. Roosevelt Road, Wheaton
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Make a contribution to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
This position requires a weekly commitment from 9:00am – 12:00pm
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Assist with the filing of thank you letters written to donors
 Organize data entry paperwork for statistical records
 Enter data into computer tracking system as needed
 Submission of Volunteer Timesheet after each shift
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Successful completion of 48-hour training class encouraged but not required, 2 Hour DV101
required
 Ability to work in a multicultural settings
 Must be friendly, patient and possess excellent organizational skills
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Ability to perform physical activity (bending to access low file drawers)
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Administrative staff
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Greeter / Office Support Volunteer
PURPOSE OF POSITION:
Volunteer will assist victims of domestic violence by providing a friendly
greeting as they arrive at the building, assist with incoming phone calls and
other routine office tasks
LOCATION OF ACTIVITY:
605 E. Roosevelt Road, Wheaton; Downers Grove
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Make a contribution to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
This position requires a regular commitment at our offices located at 605 East Roosevelt Road,
Wheaton or our Downers Grove Facility.
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Answers, screens and refers incoming calls to the Administrative phone line during regular business
hours.
 Greets visitors to the office, including clients with counseling appointments, individuals dropping off
donations and visitors meeting with staff.
 Provides clerical services for staff, including filing, collating manuals, and other office duties.
 Submission of Volunteer Timesheet after each shift
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Successful completion of 48-hour training class preferred, 2 Hour DV101 required
 Ability to work in a multicultural settings
 Must be friendly and patient
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Good organizational skills and ability to be detail oriented
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Administrative staff
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Volunteer Bathroom Project Coordinator
PURPOSE OF POSITION:
Volunteer will assist victims of domestic violence by coordinating the
distribution of posters used in public restrooms describing domestic violence
and providing business cards with FSS hotline number
LOCATION OF ACTIVITY:
605 E. Roosevelt Road, Wheaton and community locations
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Knowledge that victims of abuse may be informed about help sources as a result of activity
 Make a contribution to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
This position requires a regular commitment of several hours per week to be decided upon by volunteer
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Seek opportunities to provide FSS bathroom poster to public facilities including: area businesses,
social service agencies and religious institutions
 Coordinate the tracking of responses and other key information in the existing Microsoft Excel
spreadsheet
 Coordinate the efforts of other volunteers involved in this project
 Weekly submission of Volunteer Timesheet
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Minimal attendance of first three classes in 48-hour training class; successful completion of entire
48-hours is encouraged, 2 Hour DV101 required
 Must be friendly and patient
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Good organizational skills and ability to be detail oriented
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Administrative staff
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Volunteer Bathroom Project Team Member
PURPOSE OF POSITION:
Volunteer will assist victims of domestic violence by coordinating the
distribution of posters used in public restrooms describing domestic violence
and providing business cards with FSS hotline number
LOCATION OF ACTIVITY:
605 E. Roosevelt Road, Wheaton and community locations
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Knowledge that victims of abuse may be informed about help sources as a result of activity
 Make a contribution to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
This position requires a regular commitment of several hours per week; days to be decided upon by
volunteer
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Seek opportunities to provide FSS bathroom poster to public facilities including: area businesses,
social service agencies and religious institutions
 Track information regarding the placement and refill of posters and submit to Project Coordinator
 Weekly submission of Volunteer Timesheet
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Minimal attendance of first three classes in 48-hour training class; successful completion of entire
48-hours is encouraged; 2 Hour DV101 required
 Ability to periodically pickup supplies from 605 Roosevelt Road, Wheaton
 Must be friendly and patient
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Good organizational skills and ability to be detail oriented
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:

4/2012
Supervisor: Administrative staff
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Development Department Volunteer
PURPOSE OF POSITION:
Volunteer will assist victims of domestic violence by supporting the work of the
Development Department as they work to secure donations and funding for the
organization
LOCATION OF ACTIVITY:
605 E. Roosevelt Road, Wheaton
VOLUNTEER BENEFITS:
 Experience focused on the continued financial health and public image of the organization
 Contributing to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Knowledge that victims of abuse may be informed about help sources as a result of activity
 Make a contribution to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
This position is flexible
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Duties are negotiated depending on the volunteer’s interests but can include:
 Computer work
 Graphic arts
 Web design and maintenance
 Mailings
 Phone calls to community resources
 Research
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Attendance of first three classes in 48-hour training class is strongly encouraged; successful
completion of entire 48-hours would be beneficial, 2 Hour DV101 required
 Excellent communication skills, both written and verbal
 Ability to work with minimal supervision
 Computer skills with Microsoft Word, Excel and Quark helpful
 Must be friendly and patient
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Good organizational skills and ability to be detail oriented
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Development Department Staff
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Volunteer Program Assistant
PURPOSE OF POSITION:
Volunteer will assist victims of domestic violence by supporting the work of the
Volunteer Program
LOCATION OF ACTIVITY:
605 E. Roosevelt Road, Wheaton
VOLUNTEER BENEFITS:
 Contribute to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Make a contribution to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
Three to four hours on a weekly basis (days negotiable)
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Track the activities of the organization’s volunteers using computer database program
 Ensure applicants to the volunteer program have submitted all paperwork (application, DCFS
background check, references, etc.)
 Maintain chart detailing the placement of volunteers within the organization
 Maintain schedule for evaluation process of volunteers
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Basic computer skills
 Comfort with performing data entry
 Good organizational skills with an aptitude for detail
 Attendance of first three classes in 48-hour training class is strongly encouraged; successful
completion of entire 48-hours would be beneficial, 2 Hour DV101 required
 Excellent communication skills, both written and verbal
 Must be friendly and patient
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Good organizational skills and ability to be detail oriented
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Volunteer Program Coordinator
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Volunteer Program Event Assistant
PURPOSE OF POSITION:
Assist victims of domestic violence by supporting the work of the Volunteer
Program by coordinating social, education and support programs for volunteers
LOCATION OF ACTIVITY:
605 E. Roosevelt Road, Wheaton
VOLUNTEER BENEFITS:
 Opportunity to meet and interact with other volunteers
 Utilize abilities in event planning
 Ability to work from home if desired
 Contribute to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Make a contribution to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
Flexible, depending on project (days negotiable)
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Coordinate quarterly volunteer social events
 Coordinate the details (invitations, room setup, etc.) of educational opportunities for volunteers
 Coordinate the details (invitations, room setup, etc.) of quarterly volunteer support meetings
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Basic computer skills
 Good organizational skills with an aptitude for detail
 Attendance of first three classes in 48-hour training class is strongly encouraged; successful
completion of entire 48-hours would be beneficial
 Excellent communication skills, both written and verbal
 Must be friendly and patient
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Good organizational skills and ability to be detail oriented
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Volunteer Program Coordinator
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Job Club Facilitator
PURPOSE OF POSITION:
Help our clients with resume writing, interview skills, and financial literacy
LOCATION OF ACTIVITY:
Downers Grove
VOLUNTEER BENEFITS:
 Increased understanding of domestic violence and its surrounding issues
 Contributing to a community effort to eliminate violence in the home
 Opportunity to serve and support victims of domestic violence and those in their support system
 Opportunity to contribute to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Increased knowledge of financial literacy, resumes, and interview
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
6 hours per week for 6 weeks
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Ensure confidentiality at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
 Set up room and prepare hand-outs 15 minutes prior to start time
 Provide clients with over-view of session
 Assist clients with the development of or update of resume’s
 Assist clients with developing interview skills
 Assist clients with organizing their job search
 Provide clients with one on one assistant when needed
 Make appropriate referrals to resources which will support their job search
QUALIFICATIONS AND CHARACTERISTICS:
 Basic computer skills
 Attendance of the 48-hour training class is mandatory
 Excellent communication skills, both written and verbal
 Must be friendly and patient
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Good organizational skills and ability to be detail oriented
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Director of Training
4/2012
FAMILY SHELTER SERVICE
VOLUNTEER POSITION DESCRIPTION
VOLUNTEER POSITION:
Resale Shop Associate
PURPOSE OF POSITION:
Volunteer will assist victims of domestic violence by helping staff with sorting
and pricing of items at the resale shops!
LOCATION OF ACTIVITY:
Naperville or Westmont Resale Shop
VOLUNTEER BENEFITS:
 Contributing to a community effort to eliminate violence in the home
 Increased understanding of domestic violence and its surrounding issues
 Make a contribution to the improvement of the lives of others and your community
 Opportunity to learn about different cultures and socio-economic backgrounds
 Active volunteers may obtain reference and/or recommendation letters
VOLUNTEER COMMITMENT:
This volunteer position is flexible and requests for your time will generally be arranged in advance. The
minimum commitment is a 3 hour shift per week.
PRINCIPLE RESPONSIBILITIES AND DUTIES:
 Price and sort donated items
 Keep store looking tidy by straightening shelves, organizing items
 Cashier duties, if comfortable, as needed
 Ensure confidentiality of clients at all times
 Contact staff as far in advance as possible if unable to provide assistance
 Other duties as negotiated
QUALIFICATIONS AND CHARACTERISTICS:
 Must be friendly and patient
 2 hour DV101 training encouraged
 Maintain a supportive, empowering and non-judgmental attitude with victims of domestic violence
 Dependable, prompt and mature
 Good organizational skills and ability to be detail oriented
 Ability to work with minimal supervision
 Willingness to accept supervision and guidance
 Bilingual/Bicultural preferred
RELATIONSHIPS:
 Supervisor: Director of Resale Operations
4/2012