NCWNZ Action Item Response Sheet
Please send your responses to National Office: ncwnz@ncwnz.org.nz and put in the Subject line:
Action Item response: NZ Post
Document
Consultation on proposed changes to New Zealand Post’s Deed of
Understanding
Committee/Writer
Public Issues / Beryl Anderson
Action Item due date
28 February 2013
Documents at
http://www.med.govt.nz/sectors-industries/technologycommunication/postal-policy/consultation-on-proposed-changes-tonew-zealand-posts-deed-of-understanding
Responder, eg Name of
Branch, NOS, individual
Number of people
contributing to
response
In 1986, the SOE Act led to the creation of New Zealand Post Limited, Telecom Corporation of New
Zealand and PostBank Limited on 1 April 1987. Telecom and PostBank were later privatised but NZ
Post remains 100% NZ Government owned.
There is a Deed of Understanding between New Zealand Post and the Crown, signed in 1998, which
outlines the obligations for service, including the requirement to provide five or six day delivery to
99.88% of delivery points. Internationally, letter volumes are in decline as a result of new
communications technologies. Mail processing capacity can be scaled back to match the declining
demand, but the terms of the 1998 Deed prevent a redesign of the processing and delivery networks
as a whole.
Some statistics provided in the document:
FY 1999
FY 2012
% change
FY 2017
% change
Mail volumes
1.1 billion
835 million
-24%
627 million
-25%
Fastpost & Boxlink
45 million
8 million
-82%
5 million
-37.5%
29.7 million
+40%
Parcels
Delivery points
21.2 million
~1.6 million
~1.9 million
+19%
New Zealand Post is seeking to make changes to its current service obligation, and outlines four
options:
Option 1: Status quo: no change is made to the 1998 Deed;
Option 2: Constrained response: incremental changes to some of the number targets specified in the
1998 Deed;
Option 3 (This is NZ Post’s preferred option): Flexible response: a new deed of understanding which
sets out New Zealand Post‘s commitment to provide a minimum basic postal service and to maintain
a network of retail outlets, while providing flexibility as to how services are provided and what
additional services are offered; and
NCWNZ Action Item Response Sheet
Option 4: Market response: New Zealand Post provides postal services without any arrangement
with the Crown.
1.1
Questions
1. What are your expectations of a minimum basic postal service, eg number of days of delivery per
week, location and clearance of posting boxes?
2. Within what timeframe would expect your letters to be delivered?
3. For those (either organisations or individuals) with postal boxes, how frequently would you
expect the mail to be delivered into the box?
4. If postal delivery is not as now, what would the impact be on yourself or your business to meet
deadlines (financial, competitions, etc)?
5. NZ Post currently maintains a network of retail outlets throughout NZ, where you can buy postal
services and pay accounts either with cash, cheque, debit or credit cards, over the counter or at
a kiosk. What would be the impact for you if these services changed to self-service kiosk only
provision?
6. Are there incentives NZ post might implement to reduce or reverse what it has identified as “an
irreversible decline”?
7. Any other points that should be considered.