Job Specification
Department
IT Services Division
Role / Job Title
Development Lead – Extended Microsoft Dynamics CRM
Reporting To
Department Manager
Closing Date
30th January 2014
Purpose & Profile
Equiniti ICS is an IT Services organisation providing innovative business
solutions to a wide range of high profile clients in the public and private
sector. We use MS CRM 2011 as one of our core platforms for the provision
of Case Management and other Systems in the Public Sector. We configure
MS CRM and create Developer Extensions to MS-CRM to provide customised
solutions which meet the exact business requirements of our clients.
We are expanding our MS-CRM capability and we require an experienced
software development professional who can develop and lead our solution
delivery capability in this team. You will be experienced in the delivery of
large solutions based on MS CRM and supporting development technologies.
You will work closely with our sales team in scoping new opportunities and
presenting solutions to clients. You will be able to translate complex business
requirements into software solutions and provide a technical lead for our
projects in this area.
Key
Responsibilities
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Provide technical leadership on the development of systems using the
extended CRM product set and associated software development tools
Assist the sales team in scoping new opportunities and discussing with
clients how their business requirements can be met by an extended CRM
solution
Drive product demonstrations and requirements workshops with clients,
showing through prototypes how their business requirements could be met
Assist with the preparation of tender documents, providing MS-CRM
solution overviews and responses to detailed system requirements, in
addition to production of delivery estimates
Carry out Systems Analysis activities, translating complex business
requirements into a technical solution specification based on capabilities of
MS-CRM platform
Identify the most appropriate methods for solution implementation based
on product configuration; software development; use of third-party
components; integration with portal accelerator or other software
components
Work alongside our Solution Architects to design tightly integrated solutions
where MS-CRM is one element of an overall solution
Ensure an appropriate development methodology based on the Sure Step
implementation methodology is implemented and maintained for the
development and Configuration Management of extended MS-CRM
Job Specification
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Essential
Qualifications /
Skills / Experience
Desirable
Qualifications /
Skills / Experience
Location
solutions
Develop and build the extended MS-CRM development capability in Equiniti
ICS, both within the core MS-CRM team and also within the wider software
development teams
Provide key input into the Equiniti ICS product strategy for the creation of
MS-CRM based solutions including the development of demonstrator
prototypes and related R&D projects where appropriate.
Liaise with MS-CRM team at Microsoft and keep up to date with all
innovations in this area
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A minimum of 5 years’ experience of large software development/
implementation projects using .NET/C#
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A minimum of 2 years’ experience of designing and implementing
extended MS-CRM systems
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Experience of integrating MS-CRM as a component into larger more
complex enterprise solution
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Experience of team leadership within large extended MS-CRM
projects
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Ability to demonstrate adherence to Microsoft Best practices in
terms of extended CRM delivery & development
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Excellent technical understanding with ability to explain technical
concepts in a clear and easily understood manner to non-technical
audiences
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Team player with excellent relationship building skills
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Must be well organised and have excellent administration skills
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Good commercial awareness
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Communicate clearly and effectively with good presentation skills
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Ability to use own initiative
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A progressive approach to change and improvement
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Ability to think logically and solve problems effectively
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Educated to Degree Level or equivalent in an IT related discipline
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Experience in systems analysis or business consultancy
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Experience in a staff/ team management role
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Evidence of continued professional development/learning since
finishing full time education
Equiniti ICS Belfast but must be prepared to work on site as and when
Job Specification
Remuneration
required.
Equiniti ICS offers a competitive remuneration package including a
contributory pension scheme, prolonged disability cover, life assurance
cover, funding for training and development, occupational sick pay scheme,
sports and social club subsidies, occupational maternity scheme, generous
annual leave and “recommend a friend” bonus. Remuneration will be
consistent with relative experience.