POSITION DESCRIPTION
Role Title:
Duty Manager
Reports To:
Charge Duty Manager
Professional
Responsible to:
District Operations Manager
Direct Reports:
Nil
Location:
Dunedin/Invercargill
ROLE OF THE DISTRICT HEALTH BOARD
Our Vision:
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Better Health, Better Lives, Whanau Ora.
Our Mission:
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We work in partnership with people and communities to achieve their optimum health and
wellbeing.
We seek excellence through a culture of learning, enquiry, service and caring.
The Southern Way:
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The community and patients are at the centre of everything we do
We are a single unified DHB which values and supports its staff
We are a high performing organisation with a focus on quality
We provide clinically and financially sustainable services to the community we serve
We work closely with the entire primary care sector to provide the right care in the right
place at the right time and to improve the health of the community
Our Statutory Purpose:
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To improve, promote and protect the health of our population.
Promote the integration of health services across primary and secondary care services.
Seek the optimum arrangement for the most effective and efficient delivery of health services.
Promote effective care or support for those in need of personal health or disability support
services.
Promote the inclusion and participation in society and the independence of people with
disabilities.
Reduce health disparities by improving health outcomes for Maori and other population groups
Foster community participation in health improvement, and in planning for the provision of, and
changes to the provision of services.
Uphold the ethical and quality standards expected of us and to exhibit a sense of social and
environmental responsibility.
PURPOSE OF THE ROLE
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To provide effective management, leadership and coordination of all hospital operational
requirements out of hours, 7 days a week and to ensure clinical services including bed
management are effectively meeting the needs of the patients and staff while ensuring
continuity to service delivery.
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To coordinate resources to ensure roster cover and skill mix is appropriate to meet clinical
service delivery on a shift by shift basis.
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Act as the agent for Management in emergency situations until the cascade is fully activated
when this is required.
ORGANISATIONAL COMPETENCIES
Customer Focus
Is dedicated to meeting the expectations and requirements of
internal and external customers; gets first hand customer
information and uses it for improvements in products and
services; acts with customers in mind; establishes and
maintains effective relationships with customers and gains their
trust and respect.
Integrity and Trust
Is widely trusted; is seen as a direct, truthful individual; can
present the unvarnished truth in an appropriate and helpful
manner; keeps confidences; admits mistakes; doesn’t
misrepresent him/herself for personal gain.
Drive For Results
Can be counted on to exceed goals successfully; Is
constantly and consistently one of the top performers; very
bottom line oriented; steadfastly pushes self and others for
results.
ROLE SPECIFIC COMPETENCIES
Decision Quality
Process Management
Interpersonal Savvy
Motivating Others
Makes good decisions (without considering how much time it
takes) based upon a mixture of analysis, wisdom, experience,
and judgment; most of his/her solutions and suggestions turn
out to be correct and accurate when judged over time; sought
out by others for advice and solutions.
Good at figuring out the processes necessary to get things
done; knows how to organize people and activities; understands
how to separate and combine tasks into efficient work flow; knows
what to measure and how to measure it; can see opportunities for
synergy and integration where others can't; can simplify complex
processes
Relates well to all kinds of people – up, down, and sideways,
inside and outside the organisation; builds appropriate rapport;
builds constructive and effective relationships; uses diplomacy
and tact; can defuse even high-tension situations comfortably.
Creates a climate in which people want to do their best; can
motivate many kinds of direct reports and team or project
members; can assess each person and get the best out of
him/her; pushes tasks and decisions down; empowers others;
invites input from each person and shares ownership and visibility;
makes each individual feel his/her work is important; is someone
people like working for and with.
KEY RELATIONSHIPS
Internal
External
District Integrated Operations Centre
Manager
Patients and Family/whanau
Other service providers (GP Practices and NGO)
Nursing/Midwifery Directors
Charge Nurse Manager
Allied Health Directors
RMO Unit
Service Managers
Clinical Nurse Coordinators
Other Managers/Team Leaders
Southern DHB wide staff
NZ Blood Service
Health & Welfare Agencies
Relevant Support Groups
Nursing Council/Midwifery Council
NZNO,NZCOM, College of Nurses Aotearoa
Other district health boards
HWNZ
Community Members
Educational Institutions
St Johns Ambulance
NZ Fire Services
Funeral Directors
Other services as necessary
KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED
Essential Criteria
 RN registration with Nursing Council New Zealand.
 Bachelor of Nursing or equivalent completed.
 Current annual practising certificate.
 A relevant post graduate qualification or working towards a qualification at Masters Level
 Current PDRP Level 4 or working towards completion/renewal within 6 months of appointment
Experience/Knowledge\
 Several years clinical experience across a variety of clinical areas.
 Extensive experience in and knowledge of the health sector.
 Extensive experience in and knowledge of clinical quality and safety, best practice.
 Extensive experience in and knowledge of hospital operations.
KEY
ACCOUNTABILITIES
DELIVERABLES
Clinical Leadership
and Practice
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EXAMPLE MEASURES
Be responsible for leading and 
supporting the out of hours team, to
effectively manage service delivery.
Acting under specified, delegated 
authority on behalf of the Operations
Manager.
Applies
critical
reasoning
and
professional judgement to support
nursing / medical practice.
Maintains a high level of clinical 
expertise to support the out of hours
team.
Encourage and support clinical staff to
practise to their level of expertise /
experience
Identifies situations of clinical risk and
takes appropriate actions to ensure a
safe environment for patients/clients,
families/whanau and staff
Address ethical dilemmas in a
supportive, collaborative manner.
Promotes effective teamwork and
collaborative relationships within the
multi-disciplinary team.
Uses organisational systems and
Delegates appropriately
to skill mix and acuity on a
shift by shift basis.
Provides feedback to
Charge Duty Manager on
any activity that may
affect
budgets
e.g.
overtime on a shift by
shift basis.
Follows
documentation
standards for external
and
internal
communications.
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Provide operational
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bed allocation
services out of hours.
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Resource
Management
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processes
to
communicate
and
feedback on clinical risk, critical
incidences or sentinel events to the
Charge Duty Manager or the District
Operations Manager.
Identifies and communicates clinical
competency issues to the Charge Duty
Manager.
Role models culturally safe nursing and
midwifery practice.
Facilitation of clinical debrief in a timely
manner for staff following any critical
incident
Attend all Codes / Patient Emergency
Calls / SEAM, ensuring sufficient skilled
staff are in attendance.
Respond to bed enquiries and allocation 
of beds in accordance with agreed bed
management processes.
Ensuring that staff/skill mixes and
resources are considered when allocating
beds.
Utilisation of computer systems to
support bed management and resource
management i.e. TrendCare and CaaG.
Ensure that flexible nursing workforce is 
utilised efficiently.
Ensure adequate staff levels and skill
mix for safe clinical practice.
Maintain accurate records of staff

deployment, sickness in OneStaff
Constant review and response to
TrendCare variances.
Overall co-ordination of all nursing
rosters and medical rosters at weekend.
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Quality and
Performance
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Self Management
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Health and Safety
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Maintain professional and organisational 
quality standards.
Ensure delivered work is planned,
delivered, and implemented consistently
against quality standards.
Continuously
identify
improvement
opportunities to perform job in most
effective manner.
Investigate opportunities to achieve
goals in a more efficient way.
Plan and manage own work to achieve 
desired results on time, within budget and
to required standard.
Maintain own professional development,
attend Southern DHB and other
development opportunities.
Southern DHB is committed to achieving 
the highest level of health and safety for
its staff. All employees are expected to
Safe staffing skill mix,
meets the needs of the
service and alignment
with CCDM programme
of work.
Resource management
variances of significance
are reported to the
Charge Duty Manager
with
management
strategies considered.
100% actualisation and
accuracy with
Trend
Care data, Onestaff.
Performance
is
in
alignment with HR quality
audit
standards,
organisational
requirements,
and
professional standards.
Active
development
self.
personal
plan for
All nursing staff on
annual leave plans for
the year, with strategies
Cultural
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take initiative and identify, report and
resolve issues that may cause harm to
themselves or others in the organisation. 
As an employee of the Southern District
Health Board, the health and safety of 
clients and colleagues, as well as your
own, are your responsibility. You are
expected to work safely at all times, and
to actively participate in health and
safety programs in your area.
It is
expected that you will report all
accidents or potential hazards to your
manager.
Committed to obligations under the 
Treaty of Waitangi, giving effect to the
principles of Partnership, Participation
and Protection.
to reduce high annual
leave balances.
Sick leave monitored and
high usage identified.
Health
and
safety
monitored
through
occupational health with
early identification of
potential hazards.
Nursing staff to have
attended
cultural
education training as per
organisational
requirements.
Note: The above example measures are provided as a guide only. The precise performance measures for this
position will require further discussion between the job holder and manager.
Date: