Slack, Rationing, Credibility, And Commitment Accounting and Management Information System 3300 The Ohio State University David E. Wallin Version: Autumn 2014 We are going to consider a number of different scenarios over the coming pages. We will raise issues that address slack, rationing, credibility, and commitment. Through this, we will also be able to explore issues about the need for firms, time horizons, and ethics. The Basic Firm Laura operates a business that does one “project” per period. A project will always have revenue of 100.1 However, the cost of the project has a 50% chance of being 86 and a 50% chance of being 68. She learns the cost at the beginning of the period and invests the required amount. She gets the revenue at the end of the period. Half the time she earns 14 (100 – 86), and half the time she earns 32 (100 – 68). Her expected return (i.e., average) is 23 per period. Laura has decided to hire Rob to run this business. The revenue, costs, and timing are unchanged. Assume that Laura and Rob both learn the cost at the beginning of the period. Laura provides the funding and gets back the revenue. She again earns 14 or 32 each period for an average of 23. From this she must pay Rob. We will assume that he is paid a flat amount per period. We will proceed as if that amount is zero to make the calculations simpler, since this won’t change the issues we will explore. However, one can feel free to assume any wage rate for Rob (though it would surely have to be less than 23). Additionally, it may appear Rob doesn’t do much for his wage. However, that is only because we won’t find that part interesting. Hiring Rob may have transferred many tasks from Laura to Rob. Importantly, we have separated ownership and control (or management). Adding Conflict: The Slack Solution Let’s change the world in which Laura and Rob find themselves. At the beginning of the period, Rob learns whether the cost is 86 or 68. This is information private to Rob: Laura never observes or learns the cost. Rob then asks Laura for funding, the project is done, and Laura nets 100 less the funding cost. If Rob requests funding of 86 when the cost is 86 and requests funding of 68 when the cost is 68, Laura and Rob find them in the same place as before. He earns nothing (in addition to any salary), and she earns 23 in expectation. We will refer to this a “truthful solution.” Rob need not always be truthful. If the cost is 86, Rob will be forced to ask for 86. He can only do the project with 86 in funding (he has no resources of his own). If he asked for 68 when the cost was 86, Laura would provide 68, and Rob could not complete the project. We could imagine that Rob would get fired or suffer some other sufficiently We will use these numbers without reference to a currency. One can think of these as being pounds, or hundreds of euros, or thousands of dollars without a change in the basic conclusions. 1 Slack, Rationing, Credibility, and Commitment (AMIS 3300) Page 1 of 8 undesirable consequence. Plus, we can see no benefit to Rob of requesting less money than is necessary to do a project. However, we can see an incentive for Rob to request more funding. We have established that Rob would request 86 if the cost is 86. What would he do if the cost is 68? He could ask for 68 and fund the project. He could ask for 86, and Laura has no way of knowing he just lied. If she funds the project with 86, Rob then completes the project for 68. This leaves 18 in unused funds that Rob pockets. The revenue of 100 is returned to Laura. She makes 14 and Rob makes 18 (beyond his wage). Laura used to make 32 when the cost was 68. Remember, Laura will never know for sure that a request for 86 was truthful or not (she will know a request of 68 had to be truthful). We have arrived at the following solution. If the cost is 86, Rob asks for 86, Rob gets 86, Rob makes 0, and Laura makes 14. If the cost is 68, Rob asks for 86, Rob gets 86, Rob makes 18, and Laura makes 14. In expectation, Rob makes 9 (50% chance of 0 and a 50% chance of 18). Laura makes 14 with certainty. This is the “slack solution” (i.e., Rob lies and builds slack in the budget). You might think of this as nothing more than pure embezzlement on the part of Rob. We will return to some ethical dimensions of this. You might also think that Laura must certainly sniff this out in time. If Rob always asks for 86, won’t she eventually determine he must be lying? We will come back to this issue of multiple periods. For now it is sufficient to imagine the simplest case: Laura and Rob will work together for one period only. We note here that all solutions to this point have 100% economic efficiency. The project must cost less than 100 to complete. Therefore, there is wealth (of 14 or 32) generated each time a project is funded. All projects are funded, so all possible wealth is available to the economy. In expectation, that wealth is 23 per period. In the truthful solution, all of the 23 goes to Laura. In the slack solution, Rob gets 9, and Laura gets 14. The “pie” is as big as it can be; we see two ways the pie may be cut. Attempting to Improve on Slack: Rationing Can Laura improve on this return of 14? Imagine Laura makes the following announcement: “I will only fund projects that cost 68.” Imagine Rob believes this is how Laura will act. As before, if he observes a cost of 86, he can only request 86. When he does, Laura does not fund the project. Both Laura and Rob get zero. When he observes a cost of 68, he could ask for 86. Laura wouldn’t fund that, and both would get zero. However, if he requested 68, the project would be funded. Laura would make 32, and Rob would get zero. This suggests Rob has no monetary incentive to ask for 68 when it is 68. However, he has no monetary incentive to ask for 86 when it is 68, given our current assumptions. If Laura sticks to her statement, Rob is indifferent between reporting 86 or 68 when the cost is 68. We will follow a tradition of assuming that an indifferent Rob will select the alternative that makes Laura better off. Rob requests 68 when the cost is 68. We call this the “rationing solution.” You might find it strange that we assume Rob will cheat Laura if it makes him better off, but is willing to make her better off if he can at no cost. We will return to this soon. In the rationing solution, the project is only pursued when the cost is 68. Rob makes zero regardless of cost. Laura makes zero when the cost is 86 and 32 when the cost is 68. In expectation, she makes 16. Laura is better off than the 14 she makes in the slack solution. Note that Laura could offer Rob as bonus of, say, 2 whenever a project is funded. She would make 30 (100 – 68 – 2) net of the bonus when the cost is 68. Her expected value Slack, Rationing, Credibility, and Commitment (AMIS 3300) Page 2 of 8 is 15, which is still better than the 14 in the slack solution. Thus, we have an alternate solution to dealing with Rob’s indifference in reporting a cost of 68. She might be able to provide the inducement to with a smaller bonus. We proceed without such bonuses for now. Economic efficiency has dropped with rationing. The available increased wealth is either 14 or 32 each period, with an expected average of 23. The actual increase in wealth is zero when the cost is 86 and 32 when it is 68. The actual expected wealth increase is 16. Economic efficiency is 70% of what it could be. They do half the projects, but they do the higher-profit half. Thus, they earn 70% of the wealth available by doing 50% of the projects (and, absent a bonus, this all goes to Laura). You may have noticed that the rationing solution is only slightly better for Laura than the slack solution (16 versus 14). This may cause you to wonder how important the chosen parameters are to the solution. We can explore this by changing parameters, and a good first step is often big changes. What if the costs were 86 and 10? Laura earns 52, 14, and 45 in the truthful, slack, and rationing solutions. This raises the cost of slack and makes the rationing solution considerable better than the one with slack. What about costs of 86 and 80? Laura earns 17, 14, and 10 in the truthful, slack, and rationing solutions. This shows that rationing is not always better than slack. Indeed, in such a case, slack is not particularly costly. Is Rationing Stable? Is there a threat to this rationing solution? Imagine you are Laura, and Rob has just requested funding of 86. You have a choice of sticking to your statement that you won’t fund that or fund it anyway. In the former case you get zero; in the latter you get 14. Laura has clear monetary incentive to violate her stated rule. In the rationing solution, Rob reports truthfully, and Laura only funds a request for 68. Can we have a solution where Rob reports truthfully, and Laura ignores her statement and always funds? This would extract 100% efficiency and give it all to Laura. It is difficult to imagine that would be stable over multiple periods. Once Rob sees Laura fund a request for 86, he knows she will violate her rule. Rob would know always request 86, and we’re back at the slack solution.2 A problem with the rationing solution becomes apparent. Laura has an incentive to violate her rule. But, if she does the rationing solution degrades to the less desirable (for her) slack solution. If this game is played over multiple periods, it is clear why Laura has a long-term incentive to obey her rule. The one-time benefit of violating her rule would be expected to have a long-term loss. She can “sneak in” and get 14 extra when 86 is requested, but now she would have to settle for 2 less (in expectation) each period if this violation forced the slack solution.3 Imagine the challenge Laura and Rob have in a one-period world. If Laura announces she won’t fund a request for 86, what would she do if 86 is requested? In a single-period world, Laura can get 14 by funding or zero if not. Laura has no reputation to be concerned about; she and Rob will never interact again. So, why not take the “free” gain of 14? There is no reason for Laura to stick to her rule. Thus, we’d expect her to break it. Think of this issue in light of an often issued statement by governments (or their leaders): “We do not negotiate with terrorists.” The same, but more dire, issues pop up. 3 You might think Laura would be willing to take the 14 this period by funding 86 and settle for 2 less in future periods because of the chosen parameters. In a world where the costs are 86 and 10, she would net 14 extra this period, but lose 31 (45 – 14) each remaining period. 2 Slack, Rationing, Credibility, and Commitment (AMIS 3300) Page 3 of 8 But, if we can anticipate she will fund 86 even though she said she would not, then Rob can. If Rob observes 68, why would he not request 86? He expects she’ll take the 14 rather than zero and fund it. We would not expect the rationing solution to hold in a single-period world. Rob is no better or worse off reporting 86 when the cost is 68, if Laura obeys her rule. But, he can be better off and can’t be worse off if he reports 86 when the cost is 68, if there is any chance Laura will violate her rule. Even in the case where Rob receives a bonus for reporting 68, the bonus won’t be big enough if Rob thinks there is a sufficiently high probability that Laura will fund 86. And, why would that probability be less than 100%.4 Credibility and Commitment Can Laura rescue the rationing solution in a single-period world? Her basic problem is one of credibility. Laura needs to be able to make a credible commitment that she won’t fund a project at a cost above 68. She might try writing in into a contract with Rob, but this creates problems. Parties to the original contract can agree to modify the contract. Laura could write in the employment contract that she will not fund projects at more than 68. However, if she funded a request for 86, Rob would have no legal basis to bring suit (he had no loss from her violation of the clause). Laura can write an employment contract where she agrees to pay Rob a “penalty” of 15 (or anything more than 14), if she funds a project for more than 68. Laura would never violate that clause in the contract to earn 14 from the project, if she then must pay Rob 15. But, she would be willing to renegotiate the penalty in the contract to 1 (or anything less than 14). Rob would renegotiate, because he knows he won’t get 15 in any case. Now, we just speculating on what positive penalty below 14 would come out of negotiations. Since Rob could anticipate her willingness to renegotiate a penalty of 15, he would request 86 when the cost is 68. With renegotiation, Rob would end up with the slack of 18, plus the renegotiated penalty: a situation worse than not even trying rationing. Laura would anticipate the she could and would renegotiate the penalty, so she would never try that type of contract. Are there other ways to gain credibility? It is easy enough for a military leader to attempt to motivate his troops by claiming retreat is not an option. William the Conqueror burned his ships during the Norman Invasion of 1066. Cortés followed the same strategy in his conquest of Mexico. It is one thing to claim retreat will not occur; it is another to gain credibility by burning (or disabling) your only means of retreat. Interestingly, the Trojans got it backwards when the Greeks landed to rescue Helen: they tried (but failed) to burn the Greek ships. Your enemy having a way to retreat may be something you desire. An (Almost) Continuous Case Mary owns and Lou operates a business similar to Laura’s. One project may be pursued per period, which returns revenue of 300 with certainty. The cost may be any one of the hundred values of 250, 249, 248, 247, … 153, 152, 151. To obtain the truthful 250−151 solution, we calculate the expected cost of a project as 100.5 (100.5 = ). Thus, Mary 2 In the single-period world, Laura has no reason to pass up on the 14 she gets by violating her declaration. That is the last choice anyone makes. She decides if she wants zero or 14. If she played a single period with Rob, then an additional period(s) with a new employee(s), she could have incentive to pass on the 14 to signal to the next employee she sticks to her policies. 4 Slack, Rationing, Credibility, and Commitment (AMIS 3300) Page 4 of 8 will have an expected profit of 99.5 (300 – 100.5). With slack, Lou would always report the highest cost of 250, and Mary would make 50 each period. The rationing solution is more complicated to calculate. Imagine Mary establishes a “cutoff value” or 𝑐, such that the claim before the period is: “I will not fund any project that cost more than 𝑐.” To introduce the math, consider the case where 𝑐 = 240. When the project has a cost higher than 240, Lou must request at least that value and Mary (since we’ll assume for now she sticks to her statement) won’t fund those projects and makes nothing. If Lou observes a value of 240, he requests it and it is funded. However, if Lou observes a value less than 240, he can request 240 and pocket the slack. Thus, Mary will always make 60 (300 – 240) whenever the cutoff is 240 and the 240−150 project cost 240 or less. The project will cost 240 or less 90% of the time ( 100 ). Mary will make 54 in expectation (60 × 90%). 𝑐−150 For a general rationing solution, Mary will make 300 − 𝑐 with a frequency ( ). Thus, Mary will have expected earnings (𝜋) of: 𝜋 = 𝑐−150 (300 − 𝑐) ( ) 100 100 for values of 𝑐 that conform to 250 ≥ 𝑐 ≥ 151. Mary would never have a cutoff above the maximum cost; that is just a license for Lou to take more than the worst slack case. Mary would make zero profit if 𝑐 < 151, since no projects would ever qualify. We can simplify the expected earnings to 300𝑐−45,000−𝑐 2 +150𝑐 𝜋= , and then to 𝜋 = 4.5𝑐 − 450 − 0.01𝑐 2. The first derivative of 𝑐 with 100 respect to 𝜋 is 𝜋 ′ = 4.5 − 0.02𝑐. Setting 𝜋 ′ to zero, we calculate the profit-maximizing cutoff value is 225. (Calculus fans will note that since 𝜋 ′′ = −0.02, we have confirmed this is a 225−150 maximum, not minimum). The expected profit is calculated from 𝜋 = (300 − 225) ( ) 100 and is 56.25. Mary makes 75 (300 – 225), 75% of the time. A few technical points are necessary about the above calculations. We described Mary’s world as one with 100 different whole number values for costs. The cost could be, say, 207 or 208, but could not be 207.5, 20757, or 66𝜋. The distribution is discrete. The calculations actually assume a continuous distribution (where the cost is greater than 150 and less than or equal to 250 and can include any of those numbers noted above). That is why 150, not 151, is used in the calculations determining the cutoff. This convenience of using a continuous approximation of the discrete function will often provide a close, or by chance (as here) an exact, estimate of the correct value. This method would provide a terrible estimate of the cutoff for Laura to use.5 In Mary’s world, expected profits are 99.5, 50, and 56.25 in the truthful, slack, and rationing solutions. If Mary’s revenue was 250, the optimal cutoff for rationing would be 200. She would make 49.5, 0, and 25 in the truthful, slack, and rationing solutions. If Mary’s revenue was 350, the optimal cutoff for rationing would be 250 (essentially there is no cutoff; all projects are funded). She would make 149.5, 100, and 100 in the truthful, slack, and rationing solutions. Thus, we can see that, depending on the parameters selected, we can draw different conclusions. With revenue of 300, Mary will lose about half her earnings to slack and regain about one-eighth of those lost earnings with rationing. With revenue of 250, Mary will lose all her earnings to slack and regain about half of those lost earnings with rationing. With revenue of 350, Mary will lose about a third of her earnings to slack and can’t use rationing to regain any of that. Think about what these observations about different revenues essentially detail. When we have a world with “slim” profit margins (revenue is 250, potential profit ranges 5 The approximation will tend to be better when there are more observations (here of costs). Slack, Rationing, Credibility, and Commitment (AMIS 3300) Page 5 of 8 from 0 to 99), Mary can be devastated by slack (wiping out all her profit), and therefore, can be helped a lot by successful rationing. In a world with “medium” profit margins (revenue is 300, potential profit ranges from 50 to 149), Mary is hit hard slack (wiping half her profit), and can be helped a bit by successful rationing. Move to a world with “large” profit margins (revenue is 350, potential profit ranges from 100 to 199), Mary suffers a lesser, but significant, blow from slack (wiping a third of her profit), but cannot be helped by rationing. Rationing would never help Mary whenever the revenue is 350 or more (assuming the same cost possibilities). With revenues of 400, 450, and 500, Mary would lose about 25%, 20%, and 17%, respectively, of her profit, with no help available from rationing. A Reconsideration of Time Horizons Notice an important issue in arriving at our solution rested on the time horizon. Assume Rob wants to take as much slack as he can. One strategy would be for him to report 86 every period. How long could that last? Laura realizes that if Rob reports 86 each of the first four periods they are together, there in only a 6.25% chance that 86 was observed each period. A streak of 5, 6, 7, or 8 observations of 86 would occur naturally with probabilities of 3.13%, 1.56%, 0.78%, and 0.39%, respectively. If Rob always reports 68 as 86, it won’t take long to catch him. Of course, if the only punishment is termination and Rob does not suffer from the job loss (e.g., he can easily get as good a job), he might be just fine with the tradeoffs. However, what if Laura can affect Rob’s life after termination? For example, she gives him poor recommendations when a future employer asks about him. You might think it is not a great strategy to always report 68 as 86. Let’s say you recommend to Rob that he flip a coin when the cost is 68. If it comes up heads, report 68, otherwise report 86. Rob is harder to catch. The simple “lie all the time” strategy seems easy to catch. This new strategy would be more difficult to determine without more observations. Even though Rob is still getting slack, it is happening at a reduced rate. Laura makes 18.5 in expectation, clearly less than a truthful and more than a slack solution. Still, it is an improvement over the rationing solution. And, of course you see Rob’s problem. If he is going to report 68 as 86 with frequency 𝑥, he must carefully chose that value. A value of 𝑥 = 100 is highly profitable to Rob, highly costly to Laura, and can be detected over a short horizon. Values of 𝑥 near zero build little slack for Rob, cost Laura little, but are difficult to detect, possibly even over many periods. Note the even greater challenge facing Lou. Theoretically, he should report 250 as the cost in a single-period world. The odds of Lou being truthful if he reports 250 each of 1 1 the first two periods is 0.01% (there are 100 possible costs: 0.01% = 100 × 100 ). Lou has to be much crafter than always reporting the highest cost each period in a multi-period world if he doesn’t want to get caught. The new challenges to Rob/Lou when the game expands to one with multiple periods work well for Laura/Mary. Laura/Mary can run simple statistical tests on requests of Rob/Lou. She can determine a 𝑝-value for the stream of requests relative to the known distribution of costs. If the value of 𝑝 crosses some threshold, she can fire him. Of course, if he does not suffer (or suffer sufficiently) from being fired, he might not have even an incentive to try and hide his slack (i.e., request the highest cost every period). But, should he suffer sufficiently upon being fired (e.g., has costs to move to a new job, is unemployed for some time, can’t get a job that pays this well again, etc.), he would have an incentive to keep the slack requests down. Since more observations allow Laura/Mary to do statistical Slack, Rationing, Credibility, and Commitment (AMIS 3300) Page 6 of 8 tests with less α (type I) and less β (type II) error, Rob/Lou would be forced to have very low levels of slack. Simply, long-term relationship can have value. Ethical Considerations So far we have had Rob/Lou embezzle money. One hopes a student reading this feels that is clearly unethical, even before considering that Rob/Lou may end up with jail time and a requirement to repay the money. As one looks at the history of accounting, it started about the time that businesses moved from owner controlled to manager controlled. Accounting’s earliest role was centered on stewardship: how well the person in control protected the firm’s assets. However, there are other ways Rob/Lou can consume firm resources short of embezzlement: perquisite consumption. Firms regular offer employees perquisites. This can include reduced prices on products/services they make/sell, health benefits, and company cars. However, the issue here is not perquisites that the firm has designed for the benefit of employees. From this point, the only perquisites that concern us are unauthorized perquisites. This can range from things many would consider trivial, like personal use of an office copier, to far more serious issues, like having the firm pay for an employee’s personal airfare. We include the previous thought that Rob/Lou might embezzle funds as part of this perquisite consumption. There are many ways an employee can abscond with firm resources through perquisites. An employee could delay the purchase of an airline ticket for company business to force the firm to pay a higher price, but giving the employee a fare category that would allow an upgrade or more frequent-flier mileage. A similar tactic could be used to secure a better hotel room. An employee consuming a meal on the company’s dime might choose a very expensive one. What if the project always costs Rob 68? However, half the time the project is “difficult,” and he must hire an outside firm do some of the work at a cost of 18 (a net cost of 86). The other half of the time, it is “easy,” and he need not hire the outside firm (and the cost could be 68). However, when Rob learns the project is easy, he could still hire the outside firm, surf the internet all day, and Laura would be none the wiser that she was paying extra for Rob’s leisure. Consider this alteration. At the beginning of the period, Rob knows if prospects are “good” or “bad.” When prospects are bad, there will be a project with a cost of 86 available. Rob will have to work “hard” to find and execute that project. When prospects are good, Rob will have to work “easy” to find and execute a project costing 86 and will have to work hard to find and execute a project costing 68. Laura knows the previous information, but will not know if prospects are good or bad, the actual cost, or if Rob worked hard or easy. If prospects are bad, Rob must request 86 (since Laura knows there is always a project costing 86 available). If funded, he will have to work hard. If prospects are good and Rob requests 68, Laura will fund him and he will have to work hard. If prospects are good and Rob requests 86, Rob will work easy if funded. The truthful and slack solutions are the same as they were before. However, in a rationing solution, we must address one new factor: what does Rob do when he requests 86 and isn’t funded? To make this parallel the previous development, we must have Laura assign Rob an alternate task to perform when she does not fund the project, and that work must be equally hard. Laura cannot profit from this activity more than she would if she funded a request for 86. Slack, Rationing, Credibility, and Commitment (AMIS 3300) Page 7 of 8 Profit Sharing as a Bribe Could we bribe Rob not to steal? Consider how much it would cost a storeowner to bribe the thief holding a gun on him. The simple answer is whatever is in the cash register. And, in a similar vein, it would cost Laura all her gains from the lower cost, 18, to bribe Rob not to report 86 when the cost is 68, if Rob is just pocketing the money. But, what if Rob isn’t pocketing cash, but consuming perquisites. A thief steals a $4 million painting. The owner’s insurance company offers a $1 million “no questions asked” reward for the return of the painting. The thief returns it, since he cannot sell it through legitimate channels and would get less than $1 million converting it to cash through the black market. The insurance company is $3 million better off than if the painting is never seen again. Now, the insurance company did not bribe the thief not to steal the painting. Still, we have arrived at pretty much the same point: paying ransom and bribing no to steal can lead to the same outcome. Imagine when Rob reports 86 when the cost could be 68 and consumes 18 of slack in the form of perquisites. So, for example, he spends an extra 18 on better lodging and travel. Rob would never pay 18 for those extra benefits. They are worth to him, say, a third of that. Rob would gladly report 68 when the cost is 68 if his pay went up by 6 in those cases. So, Laura offers the following contract. Rob gets his regular salary each period and gets a bonus equal to one-third of profits that exceed 14. Rob truthfully reports, getting a bonus of 6 half the time. Laura makes 14 half the time (100 – 86) and 26 the other half (100 – 68 – 6), for an expected value of 20. If Rob had been truthful without the bonus/bribe, Laura would have made 23 in expectation. The effectiveness of the bonus/bribe depends on how much Rob values the perquisites consumed. If he valued the 18 in perquisites consumed at 16, the bonus must be 16, and Laura makes 14 half the time (100 – 86) and 16 the other half (100 – 68 – 16), for an expected value of 15. This is worse than rationing. Also, what if Laura had multiple “Robs”? If Laura had five employees, each running a division, and each facing the same situation as Rob (and each values the 18 in perquisites at 6), Laura could offer each a contract of a fixed salary plus one-third of the divisional profits and solve slack problems. But, if Laura could determine firm profit but not divisional profit, she could not motivate the division managers to remove slack. Well, she could if she gave them each one-third of firm profits beyond 70 (5 × 14), but that requires she pays out 167% of firm profit beyond the slack solution. Slack, Rationing, Credibility, and Commitment (AMIS 3300) Page 8 of 8