Would you recommend the surgery to family and friends?
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Comments on why patients would or would not recommend the surgery to family and friends: >> 1. Getting an appointment can be a headache 2. At times I feel as though I am on a convey belt << -->> About the online system - yes About other service - I'm not sure << -->> Accesible - a good number of doctors and nurses - pharmacy right next door << -->> Alays helpful, great service << -->> All family in one place << -->> All staff are very kind and helpful << -->> All surgeries seem much the same from my experience << -->> Although I find the appointment system rather precarious. see comments << -->> Always able to get appointments for same day << -->> Always been a patient here << -->> Always been friendly and accommodating in the past << -->> Always been happy with service << -->> Always been happy with the service at Barnby Gate << -->> Always been satisfied << -->> Always been very good << -->> Always difficult to get an appointment << -->> Always excellent service and care << -->> Always found it very good << -->> Always friendly and helpful << -->> Always get an appointment when required. Staff friendly and helpful. I have always received good care from doctors and nurses. << -->> Always get apointment quickly << -->> Always get to see a doctor << -->> Always get you an appointment << -->> Always had caring treatment << -->> Always had good service << -->> Always happy with service and access to doctors, been patient for 30 plus years. << --- >> Always helpful << -->> Always looked after me with no problems << -->> Always possible to get appointments, great service, approachable friendly doctors. << -->> Always satisfied << -->> Always very helpful << -->> Annual review is appreciated. Doctors have always treated me well and responded quickly to any issues i've had << -->> Appointment system is very poor << -->> As good as any << -->> Because all staff are helpful, nurses & doctors fantastic! << -->> Because although there are short-comings, all surgeries seem to have the same problems. << -->> Because been on numerous times through my life and always had treatment when necessary and good adviced when needed. << -->> Because everyone is very helpful << -->> because I always feel my problem has been dealt with << -->> Because I am a very new patient - so not experience enough to know << -->> Because I have had many problems with various doctors who sometimes fail to listen carefully or misdiagnose my problems. Except new doctors and Dr Barker << -->> Because I think Barnby Gate practice is the best one in Newark! << -->> Because it has brilliant doctors << -->> Because its a good surgery and friendly << -->> Because its hard to book appointments and you're waiting too long usually. << -->> Because it's here << -->> Because of the way the practise is run << -->> Because of the whole attitude of the doctors staff and ambience << -->> Because over years you learn to trust those who care for your health. The doctors and staff do their very best. << -->> Because some of staff are off-putting have no respect for older peole. No parking places for blue badge holders - useless. << -->> Because there is no parking << -->> Because they are very efficient << -->> Because they are very good << --- >> Because very happy with the service << -->> Because you can usually get an appointment with someone that week << -->> Been coming for a lot of years, they give good service << -->> Been with the practice since I was born and satisfied << -->> Benn well looked after since birth! Dr Collis 1935!! << -->> But would mention appalling parking << -->> Can always get an appointment when needed << -->> Can get seen same day, but long waiting times. << -->> Can usually get an appointment if urgent << -->> Central to town. Friendly staff. << -->> Convenient location, efficient service. << -->> Countesy and professionalism in all areas << -->> Definitely cannot speak highly enough of the surgery << -->> Depends which Dr they see! << -->> Difficult to get appointment. Rude reception staff. Unwilling to help rebook appointments. << -->> Doctors << -->> Doctors are friendly and act quickly << -->> Doctors are good and reception staff friendly but parking is a nightmare. << -->> Doctors are good when you can get appt, but I don't like having to book only on a Tuesday! << -->> Doctors are lovely - receptionists are polite << -->> Don't get an appointment quick enough << -->> Don't know - I haven't been to any other surgeries to compare it to << -->> Don't know enough about the other surgeries to compare << -->> Don't really use it very often << -->> Dr de Gay was always very friendly, listened to the 'whole story' and gave practical advice - I hope this will stay with the surgery now that he has retired. << -->> Dr Granfield and sister Sue George are very thorough, listen to what I have to say and follow up any concerns. << -->> Dr Hunter is brilliant and the appointment making system is rational << -->> Drs are good and friendly and understand different situations << --- >> Easy to book appointments << -->> Efficient and reasonably friendly << -->> Efficient service at all times << -->> Efficient, friendly and I can always get appointments << -->> Efficient, Friendly, good doctors << -->> Emergency appointment system << -->> Every confidence in the doctors. << -->> Everyone is friendly and courteous. Never have any real problems. << -->> Everyone is helpful and friendly << -->> Everyone is very friendly and welcoming << -->> Excellent << -->> Excellent booking - good doctors. << -->> Excellent service << -->> Excellent service and very polite << -->> Fairy new patient << -->> Family are content with their service but no room for me after 38 years of RAF service << -->> Family come here << -->> Family GP always professional << -->> Fantastic service. You can ALWAYS get a same day appointment << -->> Fantastic staff and doctors. Only the parking is a problem with a small child/baby. People leaving their cars to go shopping - barrier service should be in place. << -->> Fantastic surgery << -->> Feel most of the doctors take the time to listen << -->> Find it easy to get emergency appt on the day if needed for my one year old. I like Dr Mile and Dr Martin (before mat leave) << -->> first appointment at surgery due to just registering << -->> First class surgery << -->> For the most part me and my family have been looked after. One noticible improvement I have noticed is my doc asked about my other problem that wasn't related to what I was needing help with << -->> Friendliness and willing to help or suggest alternatives. << -->> Friendly << -->> Friendly and always able to get appointment << -->> Friendly and competent. Excellent service from doctor << -->> Friendly and helpful << -->> Friendly doctors << -->> Friendly people work here << -->> Friendly practice - has good range of services. Appointment arrangements could be better! << -->> Friendly reception - do try to accommodate << -->> friendly receptionists which is a rarity in GP surgeries. Drs and nurses ok too. << -->> Friendly service, routine appointments seem to be few and far between << -->> Friendly staff << -->> Friendly staff and doctors << -->> Friendly staff and doctors are helpful too << -->> Friendly staff, good doctors. << -->> Friendly staff. Can always get to see a doctor quickly << -->> Friendly staff/doctors. Nurses in particular are, in my opinion, an excellent credit to your team << -->> Friendly, helpful reception staff << -->> From what I hage heard this the best << -->> Generally good doctors , although have had a bad experience with one last year. << -->> Get on alright here << -->> Getting appointments takes a long time and waiting times to see doctors can take up to an hour << -->> Good << -->> Good and friendly doctors << -->> Good care << -->> Good doctor/patients relationship << -->> Good doctors << -->> Good doctors, very thorough << -->> Good doctors/nurses. Appointment procedure can be off-putting. << -->> Good for getting emergency appointments << --- >> Good friendly staff << -->> Good location, but can be difficult to get an appointment when required << -->> Good patient care, very happy with service << -->> Good service << -->> Good service all round << -->> Good service and friendly staff << -->> Good service, always able to get emergency appointments << -->> Good surgery good doctors << -->> Good to me << -->> Good treatment << -->> Good with child appointments and urgency << -->> GPs approachable << -->> Great doctors and easy to get an appointment << -->> Great doctors and staff << -->> Great service << -->> Great service and friendly staff, easy to book appointment. << -->> Had good service over years << -->> Handy for town << -->> Handy for town but parking limited << -->> Hard to get appointments and to see your own GP << -->> hard to park, hard to get an appointment << -->> Hard work getting an appointment << -->> Have always found surgery care very good << -->> Have been here all mylife and have had good service. << -->> Have done - friendly staff. But car parking! << -->> Have used this practice for 48 years with no regrets. << -->> Hearing about the other surgeries this one is the best, more friendlier, docs and reception have the time for us. << -->> Helpful and able to give appointments quite quickly << -->> Helpful, friendly. << -->> Hvae been with surgery for many years. Familiar with the doctors. << -->> I am impressed with the efficient friendly service at all levels << -->> I find it difficult to get an appointment unless it is urgent. My previous surgery allowed appointments 2 weeks in advance. << -->> I have also received good and fast treatment << -->> I have always received first class service. << -->> I have been cared for well << -->> I have been coming many years now and have had no major problems/issues << -->> I have been with the surgery for 45 years and have always been satisfied with the services provided. I have always recommended friends and family to use this surgery << -->> I have been with this surgery for many years and have always been dealth with in a sympathetic and professional manner. << -->> I have but do not like the appointment service. I think you should be able to book and see your doctor at least 2 weeks << -->> I have faith in the doctor (Dr Mark Hunter) << -->> I have never experienced any problems with the surgery << -->> I think it is the best in the area << -->> I think the surgery is dirty and badly kept. The system of getting appointments is poor why should a 'non-emergency' appointment take so long. << -->> I usually manage to get an appointment when I need one. Receptionists always very polite and helpful << -->> I/ve always been very happy with the service I have received here. << -->> It is a first class service << -->> It is a good surgery << -->> It is a satisfactory service << -->> It is always professional and helpful << -->> It is friendly and polite and quick << -->> It is obviously a well run practice << -->> It is so very difficult to get an appointment when needed, or to get through by phone to the surgery << -->> It is very welcoming << -->> It's closer to us, friendly, convenient. Parking is a pain though << -->> It's excellent!! << -->> It's friendly. I like the online appointment system << --- >> It's smaller and more personal than larger ones. Disadvantage is lack of parking - have missed/cancelled appointments because of this. << -->> Its the best << -->> I've always been well looked after << -->> I've always found them brilliant and helpful << -->> I've always used this surgery and have never had any problems. << -->> I've never been to any other surgery to compare it to << -->> Kind, friendly service << -->> Lack of parking and waiting room overcrowded << -->> Long waiting times and there is normally a week waiting list for appointments << -->> Looked after whole family since we moved to Newark in 1974 << -->> My family have been patients since Beacon Hill surgery and Dr Goldsmith was here. Since then am still very satisfied with everything << -->> My GP is brilliant, not problems there. However, appointment system is a shambels and is very frustrating for patients when told 'sorry, come back next Tuesday'. You can't alays plan when you're going to be ill and need to see a GP << -->> N oappointments. Tried for 5 months each week told "full up try next week" << -->> Nearly all doctors are quite good and receptionists << -->> Never had a problem << -->> Never had a problem getting appointments << -->> Never had any problems getting in << -->> Never had any problems in the 23 years I've been coming here << -->> Never had difficulty getting an appointment - friendly family doctors << -->> Never too difficult to get an appointment << -->> New patient, not yet used to the surgery << -->> No continuity with patient and GP << -->> No experience of others << -->> Normally can get appointments easily. Friendly staff/doctors. << -->> Not at all happy with the appointments system i.e. phone call only on Tuesday morning << -->> Not enough doctors << -->> On time, good GPs << -->> One can usually get a doctors appointment when one is needed. But I question why reception staff need to have staff training 1/2 a day per week, 52 weeks per year? << -->> One seems as good/bad as another << -->> Only been registered for few weeks so too early << -->> Our family has always been here with no problems << -->> Parking issues only << -->> Patient for 45 years+ << -->> Patients kept informed - friendly staff. Appointments always available in an emergency << -->> Pleasant and helpful << -->> Pleasant friendly service << -->> Pleased with the service I get << -->> Polite staff and they always seem to get you an appointment << -->> Poor parking and appt availability << -->> Prompt, helpful attention when needed << -->> Providing they live nearby << -->> Quality of care from the doctors << -->> Quick and helpful response to requests for appointments << -->> Really friendly staff with good problem solving << -->> Recently to parents - like the doctors and nurses etc. << -->> Reception staff friendly. Doctors have time for me << -->> Relatively good time frames and on tim. Urgent appointments prompt << -->> Reliable, friendly practice << -->> Satisfied << -->> see below << -->> Some nice doctors << -->> Staff always very helpful << -->> Staff are friendly, nice environment << -->> Staff pleasant, appointments usualy run to time, like fact they do things like walking group << -->> Telephone booking system << -->> 'The best in town' - the only bug-bear with this surgery is lack of car parking and not being on the main bus route. << -->> The friendliness of the reception staff and the care given by the doctors and nurses << -->> The problems getting to see a doctor any doctor never mind your actual appointed doctor. << -->> The reception staff are very efficient and the doctors are sympathetic to your needs << -->> The staff are very helpful - doctors and nurses are thorough in their job feel at ease, easy to get an appointment. << -->> The standard of the doctors << -->> The waiting time - never seen on time. << -->> They are always on time << -->> They are happy with their own GP surgery << -->> They have their own doctors and some do use this practice << -->> To family because it is a good surgery << -->> Totally efficient and friendly << -->> Unless you have three weeks notice to be ill or it is not a Tuesday - you cannot get an appointment!! << -->> Usually have good service and care << -->> Usually very helpful << -->> Very competent and caring << -->> Very efficient and friendly << -->> Very friendly and efficient << -->> Very friendly and helpful << -->> Very friendly and supportive staff << -->> Very good << -->> Very good doctors << -->> Very good service << -->> Very good service, good doctors. << -->> Very happy with surgery << -->> Very helpful << -->> Very satisfied << -->> Very satisfied with standard of care I receive from doctors and nurses. << -->> Vrey good practice << --- >> We have always had good service here << -->> We have attended this practice for 43 years. << -->> We have had lots of help << -->> with reservations - Appointments are hard to get unless on a certain day at an appointed hour. Blink and the opportunity is lost. Also, no Saturday surgery - not good! << -->> Would recommend some doctors but not others << -->> Yes - My prostate monitoring and surgical supply system is first class No - My understanding is that patients should be able to book appointments up to 3 weeks in advance - why not here? << -->> Yes, but attention to detail is not always attended to - often have to ring to ask for follow-up << -->> You must be joking. Only one at window is any good is Linda - the best. All appointments are full by onliners and then don't turn up << ---
