Friends and Family Test – survey completed at Saturday flu clinic
October 2014
How likely are you to recommend our GP practice to your family and friends?
Extremely likely
(111 responses)
Likely (48 responses)
Neither likely nor unlikely
(9 responses)
Unlikely (2 responses)
Extremely unlikely (0 responses)
Don't know (0 responses)
When asked for the main reason for their rating the following comments were
made:
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Friendly staff, helpful & thoughtful. No problems getting appointments.
I have always been very satisfied with all the time I have been coming here
which is many years
Everybody is always very helpful and understanding
We have had very good care from this surgery
I have always been treated with courtesy and efficiency
Always had good care off Dr Ladha and the other doctors when he is off. Very
happy with all the staff.
I have been here for many years and feel very confident with the service that I
have been getting.
Always manage to get an appointment if really need it. Doctors and nurses
are very good. I have a child with a long term medical condition and they are
always very supportive. All staff are friendly and welcoming
Always a nice friendly atmosphere and always feel comfortable.
Doctors are very knowledgeable and friendly as are the nurses.
The staff are very helpful and can always get appointments when needed.
The staff are warm and welcoming. Doctors is clean and tidy and can get an
appointment when needed.
The Doctors I have have all been very good and always very helpful. Dr
Heaney is a lady you can talk to.
Caring service
Have received good service from the Doctors and is organised very well
Never have to wait long for an appointment when needed. Staff always
helpful and efficient.
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I always get very good service from the staff and Dr Macdonald.
Friendly, approachable and professional.
Staff very helpful. Doctor punctual and offer very good service.
Appointment times are accurate, online prescription ordering is great.
I have been treated at this practice since I was born. The doctors and staff
are extremely good and friends. The best.
Great practice
Always get good service, appointment times etc.
Dr Ladha is a very very good Doctor
Never had any problems
Efficient staff, good response time to telephone calls, modern facility, and
considerate medical care. Information re health checks e.g. notification of
asthma and flu vaccinations
Friendly and helpful staff
The staff and Drs are all lovely
Have been a patient here for many years. Very friendly, supportive and
efficient
Very friendly staff and very good Drs and Nurses. Make you feel welcome
and looked after.
I am new to the practice and been very ill over the past year and the care and
attention I have been receiving is superb.
Everyone seems to be very helpful and efficient
Excellent care by Drs and Nursing staff. Always able to see a Dr on the same
day when urgent concerns about my baby / toddler’s health
The appointment system works well
Sometimes have to wait too long for an appointment
Great doctors but have been quite a lot of times when the waiting time has
been extremely long, especially for appointments with my young son.
The inability to book appointments more than two weeks in advance prevents
me from giving the rating ‘extremely likely’. [gave likely]
Very good service with professionalism of staff, timeliness etc.
Receptionist all extremely helpful however I do find my GP less and less
welcoming. So I do not feel at ease reporting new ailments.
Friendly and helpful staff
Helpful GP and can usually see her in a reasonable time.
Excellent service at all times
I have received appointments when I need them and hospital referrals. Great
service for me.
V good attention
Friendly staff and Doctors
I like the Doctors, especially Dr Burney, and the service is very good.
Staff always friendly, courteous and helpful. Problems / worries always been
thoroughly investigated and dealt with.
I have always had excellent care at this surgery
People care, you always get listened to. Compared to other people I know
you get the best care. You always get an appointment, flexibility is the key!
Friendly efficient service provided to patients
Very good GP practice
Very helpful and thorough
Very helpful in every way
No friends in this area [rated neither likely nor unlikely]
Professional service
It’s the best Doctors I have ever been to
I have always been well treated
Usually manage to get an appointment to suit me
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One can always see a Doctor if the condition is urgent. The reception staff are
always courteous and helpful.
Friendly staff, friendly competent Doctors
My family and I have always been promptly treated when we’ve requested
appointments. Unlike other practices, this one does not seem to field any
‘dragon receptionists’. They are always helpful.
Knowledgeable GPs
Quality care from my GP, Dr Ladha, and helpful staff
Very efficient
I have been with the practice for the last 40 plus years
The care provided by this centre is excellent and second to none. Thank you.
No problems
I have been with the practice for about 38 years and I have had consistently
good service during that time.
Helpful staff, excellent Drs and nurses, pleasant surroundings
Professional and friendly staff
I have been a patient for over 55 years and have always found good service
and advice
Very good service at practice
Very good practice and staff
Very happy and staff are very helpful
Very progressive practice. Very efficient and polite staff
Very caring and friendly practice
Confidence in Doctors
Hope earlier appointments can be arranged in the future. Suggest no longer
than one week wait.
Always had a friendly attitude. Appointments usually prompt.
I have had no problems in the past so I can’t see any in the future.
Difficulty making appointments. Very busy on calls.
I have always found the practice to be helpful. And the care given by the GPs
to be very good. Requests for letters for consultants are provided promptly.
The nurses are very good and cheerful considering their workload. They also
give the time to discuss problems fully.
We always were able to get an urgent appointment. The doctors are in
general good listeners.
Excellent service, very friendly.
Always treated well.
The treatment and reception is superb
Weekends easier
Dr Ladha is an excellent Doctor
Very good Doctor (Dr Ladha)
I have always been more than satisfied with the treatment I’ve received from
Dr Ladha and the nurses and staff
I have always been looked after extremely well by the Doctors, nurses and
staff. Thank you.
Never had a problem obtaining and receiving service. Never found fault /
problem.
Get appointments quite quick
Usually get appointments within reasonable time – nice clean waiting rooms
and helpful staff
I came because my GP closed, my daughter told me about you.
Because I have benefitted from flu vaccinations for many years.
I am new to the practice but I have found everything good so far. Also, my
son and family are registered here and they think well of the practice.
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Usually manage to get an appointment when needed. Doctor always tries to
listen and is proactive.
I have had nothing but good service from this clinic and Doctors and Nurses
during my recent ill health
Good service for the past 30 years.
Phone answered quickly and always helpful. Online prescriptions are good,
can be a wait for an appointment but have been seen quickly if urgent.
Very good service
Queues but friendly
Because there is always room for improvement [rated likely]
Good practice
Generally reliable service
We’ve not been long with the surgery but it is very efficient and called us in
promptly for the flu jab
I have only been a patient for 10 months. I am happy with the treatment that I
receive at this practice.
Part time Doctors don’t give continuity of service