Frequently Asked Questions
Do I have to provide my credit card information?
Yes, we will now require your credit card information. If you desire to pay with
another method, you will be able to do so in person, by phone or through your
parent portal. Your credit card will only be charged for any unpaid balance on the
18th of each month.
Is my payment information secure?
Yes, your payment information is secure. Our software provider uses SSL
encryption, as indicated by the secure lock icon on our parent portal website, and
is visible only to you.
Can my checking account be auto debited?
Not at this time, but we do anticipate this feature in the future. In the meantime,
you are always welcome to pay by check before the 18th of each month.
What if I don’t want to pay with a credit card?
While you are required to provide a credit card to keep on file, you have the option
to pay each month’s tuition by cash, check or charge (MC, VISA or DISCOVER)
before the 15th of the month.
Do I have to re register my child each month?
No! Once you enroll your child in a class, they are enrolled until you notify us per
our cancellation policy.
Can I pay my tuition any time during the month?
Monthly tuition will be charged automatically on the 5th of each
month. Statements will be emailed on the 10th of each month. Once your charges
appear on your account, you may pay them; however if you have not done so by
the 18th, your card on file will be charged.
What happens if my credit card is declined?
We will contact you by email to inform you of the decline. You will need to make
your payment before the 25th to avoid a disruption in your child(ren)’s enrollment.
What if my child(ren)’s enrollment is dropped?
If your payment is not received by the 25th and your child is dropped, you will
need to submit a new class request through your parent portal.
What if my child no longer wants to attend class?
Your enrollment is continuous until you notify us through the proper cancellation
procedure. We cannot be responsible if we are not notified timely and your credit
card is run.
What is the cancellation procedure?
To cancel your child(ren)’s enrollment, you must submit a drop request through
your parent portal AND a competed Cancellation Form to our front desk staff.
What if I want to change my child’s class to another day?
If you desire to change your child’s class to another day, you will need to submit a
class transfer request through your parent portal. There is a $10 change of class fee
that will need to be paid before your child’s transfer can be completed.
What if my child is promoted?
When your child is promoted, you will need to submit a new class request through
your parent portal. There is no change of class fee when your child is promoted.
What if my child misses a class? Do I get a credit?
No, we do not credit your account for classes missed; however, we do allow one
makeup per month, provided there is space available. Please note, make ups are a
courtesy and not a guarantee.